I had some damage to my wifes car recently and looked all over for a reliable repair shop. I have been in the auto industry for many years in England (BMW U.K) and needed the work done right. I went to a couple of shops but I just didn't get the right "Vibe". I stumbled upon Nylund's an was put at ease. From meeting the estimator and also the owner Rob I knew I found the right place. I got regular updates and was promised only original factory fitted parts not like most insurance shops. I picked the car up after a reasonable time and was taken back by the standard of repairs. I would definitely recommend Nylund's Collision. read more

Nylunds Collision Center is the best. I have taken two vehicles there and have nothing but good things to say about them. After having an accident, it was comforting to know that once I took my vehicle in, I could relax knowing that there is no better place to take my car. They handled everything from setting up my rental car to dealing with the insurance company to returning my car in BETTER condition than it was before the accident. Their service, attention to detail, and impeccable workmanship are umatched. Since, Nylunds has always exceeded my expectations, I am comfortable recommending them to everyone including friends and family. read more

Nylund's was very helpful with evaluating my car after it had been supposedly repaired by a different auto body shop after an accident. They were informative and took time to let me know what I needed to do. Plus, they didn't charge me for the time they spent with their evaluation. I wish I had known about them when initially deciding where to get my car repaired. read more

Lexus dealer recommended Nylands for some door repairs from a hack job down by a locksmith. Nylands took the car in, set up a loaner, dealt with the insurance company and did a fabulous job. Pleasant dealings with a company that still understands full customer service. Would highly recommend for any type of auto repairs. read more

I am so beyond frustrated with nyulands. When I first went to them and got an estimate I thought they were amazing and treated me with great customer service. I explained how I had never dealt with a car claim before and was really concerned about how the whole process worked. They said that is what they were there for, and I am sure this is naive of me but I believed them. I thought they would take care of me. But after having to call my car insurance numerous times, finding out that my car insurance was having to fight with nyulands about a measly $200 it didn't seem that way. After my insurance company told me there would be a check in the mail I called nyulands. They said the earliest they could get me in now was March 1st . I previously had a date for repair of Jan 6,2014 but I had to cancel because insurance hadn't issued a check yet, and nyulands said once I have the check I could bring in my car anytime. You know people in the reviews said this company was amazing and even though their cars weren't luxury cars they were treated as a top priority. I right now don't feel like a top priority at all. If you make a service promise to someone it's really important you keep it. I don't understand why when now I could be bringing in additional business and revenue they wouldn't want to hold on to me as a customer and really make me feel like a top priority. March 6th is not a top priority....not calling me back and letting me know that you tried but just couldn't squeeze Me in before march 6th again not a priority .... In fact not calling me back at all well clearly I see where your priorities are don't worry since I am not a priority I can take my money elsewhere... Which is exactly what I intend to do. read more

I just picked my car up from Nylund's and am very impressed with the service I received. I took my vehicle in at the end of last week to get a quote on getting both outer-rear-view mirrors replaced. They looked at it quickly and gave me an estimate, which was much higher then I wanted to pay. John recommended multiple places to buy after-market/used parts and he'd put them on for much cheaper then the estimate. After calling the places he recommended I found the parts and brought them back. They put the mirrors on in one afternoon and I ended up saving almost $400. They were polite, friendly and communicative throughout the whole process AND most importantly they helped me get what I needed done CHEAPLY. I would and will definitely recommend this place to my friends and co-workers. read more

Nylund's was the best experience I have ever had with any car service. The staff is organized and genuinely caring. They truly cared about my car looking it's absolute best. They reached out to my insurance several times, making the whole process less of a hassle for me. I highly recommend Nylund's! read more

went in for a quote to repaint my hood. Rob was very nice, I scheduled the appt with Sam and had everything set up to get it painted. a few days later my boyfriend went to get his car quoted and he let rob know he got a lower quote and rob was a complete jerk. We cancelled the appt for my truck and went elsewhere. bi-polar owner!! read more

Nylund's did a perfect repair on my 2016 Buick. When I first came in John took the time with me and even gave me a tour of the shop. He pushed the insurance company to repair my car with OEM parts and matched the paint on the rear bumper to the front bumper. I am extremely happy to have my car look new again. read more

Nylunds is by far the BEST body shop in the Denver area! I have brought my car to Nylunds three times in the past year, and they have taken wonderful care of me each time. They know me now, and have treated me like family. Nylunds uses all genuine parts, they don't order fake parts just to save money. They do all negotiating with insurance companies for you; you don't have to worry about a thing! read more

I really appreciate the hard work at this shop. The owner is really caring and involved. Great work and LOVE the bow on the car. Nice touch. read more

I bought a brand new top of the line Mazda CX-5 in February 2016. It's the first car I ever purchased on my own, so you can imagine I was devastated when one month later I was rear-ended. I decided to pursue a claim without involving my own insurance since it was clearly the other guys' fault. What I didn't realize, however, was that I was entering a 3-month long battle with a crooked insurance company (Fred Loya - FL hereafter). I am so thankful I found Nylund's. They warned me about FL from the get-go and assured me they would not stop until FL gave them every penny they needed to put my car back into the brand new condition it was in prior to the accident. No after-market parts, no shortcuts. To put it in perspective, the estimate FL initially gave me was for just over $1300. At the end, the cost of repairs totaled nearly $6.5K! Nylund's fought and negotiated on my behalf to get the extra money needed and in the end, I did not have to pay a single cent. I was CC'd on a couple of the emails they sent FL arguing point-by-point for the extra money and parts they needed. I was thoroughly impressed by their persistence, professionalism, and patience. After all, it would be in their best interest to just replace parts quickly so that they can move more cars in and out of their facility. Instead, they took the time needed to do it right. This company is 100% ethical! The service Nylund's provided me does not stop at the body work they performed. John advised me on how to deal with the insurance company the entire way through the process. He also steered me towards a company that will help me file for diminished value - the value of my brand new car connected to my vin that was lost upon impact, even though the damages have been repaired. When I showed up to pick up my car, the entire car was detailed and there was a giant bow on top! Goes to show the kind of quality people working at Nylund's. If you are ever in a fender-bender in Denver, do yourself a favor and take your car to these guys. I'll always go back to Nylund's as long as I'm living in this area. I'm posting this review on every review portal I can think of because they deserve it! Thank you, Nylund's! read more

I won't take my car anywhere else!! I've had 3 Lexus repairs some of them major due to some guy running a stop sign but ALWAYS have the best experience with Nylunds. The best work, true professionals. read more

By far the best bodyshop in Denver . Personalized service, attention to detail can't be beat ! Everyone @ Nylunds is great to work with especially Rob, John & Paul- Recently had my new 2016 Tundra repaired due to significant hail damage and it came out wonderful ! I would highly recommend them ! read more

I know Nylund's through the Extreme Customer Service Directory and the Experience Pros Radio Show. This is where I'd bring my car if, god forbid, I was ever in an accident!!! read more

Beware of all the glorious reviews here and elsewhere. We chose this place, against our insurance company's advice, because of all the great reviews. The accident was in Nov. 2014. Nylund's received the car in Dec 2014 after BMW spent a month on everything but the body. It is now June 2nd 2015 and we still don't have our car. Every time we call, they say "it's coming along nicely and should be headed to paint at the end of this week; 2 more weeks!". They have been saying this for over 4 months now. We have not had our car for over 7 months; 6 of those it has been at Nylund's. They have not once called us proactively to give us an update. They rarely even return our calls, we have to catch someone there and then we're given the same story every time. "Two more weeks". I can't say anything about the work they do, because we haven't seen any of their work. I would not recommend this shop or doing business with them. read more

I would highly recommend Nylands to all. I brought two vehicles that both had hail damage to them and could not be happier. John explained the total process up front and kept me informed at all stages. The turn around time was quick and quality outstanding! They work for you, not your insurance company, and they ensure your car is repaired back to it's original condition. read more

In May 2017 we were stuck in the hailstorm that closed Colorado Mills. The SUV that I had just bought in January was nearly totaled. The windshield was cracked all the way across, there was extensive damage to the roof, hood, and the entire passenger side. After reading reviews about Nylund's we decided to go there and I am so grateful that we did. From our first phone call until we picked my car up after repairs we were treated with absolute respect. John treated us like we were family and it was very obvious that high quality work is the expectation. John worked with our insurance company to be sure that we got all factory replacement parts since my car was so new. After having the car back I noticed that there was a small crack on the inside of the windshield. I stopped in to show John who scheduled an immediate replacement and even had one of his employees take me to work and pick me back up. I was blown away by the customer service and high quality repairs. I would recommend Nylund's for repair without hesitation. read more

Car looks brand new and was fixed correctly. It took 8 weeks when the original estimate was 3 weeks. Additional damage was found but not an additional 5 weeks worth. Each week they promised my car would be done by the end of that week and it never turned out that way. They through in an extra repair to make up for it. Be advised that most rental insurance companies won't pay over 30 days so if you can sacrifice not having a vehicle and a four month wait to get it then I would go with this place. They do exceptional work but on their time and cannot seem to keep up with demand. read more

Sam Kamilatos Posted August 23, 2012 at 4:56 pm | Permalink Your comment is awaiting moderation. This is the worst body shop! I took my brand new car that got hit with hail and had a dent on the door from another car to Nylands and they kept it over 4 weeks to get it back trashed! My front bumper was hit and rear, my interior was scratched up and careless! When I got it back I was treated horribly... They thought I wanted things and new parts on my car but why would I if it's a 2012 with 6,000 miles! My car came out like it was 10 years old, I now have paid out of pocket to have outside detailed and bumper refinished! Currently my car is at another body shop sent by Nylands to have it done the right way! Best body shop, huh!!!! This body shop is using Steve Nylands name to get all customers but believe me when I say this place has no customer service or no how to take of a car! I have not had my car one full week after hail storm because of Nylands then on top of that I had to get things fixed out of pocket! read more

A highly ethical auto repair shop! I recently had the unpleasant experience of being involved in a car accident. The damage was significant enough that I assumed the car would be instantly totaled, but the insurance adjuster who came out said the car was repairable. I chose Nylund's Collision Center for the repairs based on their positive online reviews. Although they were extremely busy and said it would be several weeks before they would be able to start work on my car, they were courteous and allowed me to have the car towed to their shop immediately to await its turn in the shop. When they did get my car in, they called and told me that their initial impression was that the damage was more expensive than the insurance would be willing to pay, but that they'd be happy to begin disassembly to complete a formal estimate. After consulting with the insurance company, I asked them to go ahead and do this. As they suspected, their estimate revealed very extensive (and expensive) damage that had not been visible on the insurance adjuster's initial walk-around. And sure enough, this estimate put the value of the damage past the threshold to total the car. Well, this set off a lengthy and exhausting battle between myself and the insurance company about the fate of my car, with the guys at Nylund's acting as the strongest advocates for my rights that I could have every hoped to find. The gist of the story is that the insurance company declared that certain repairs would be unnecessary, and that others could be done at a lower cost using aftermarket or used parts. The professionals at Nylund's insisted that they refused to do a repair if the repair wouldn't be done correctly, and that they would not allow the usage of certain used or aftermarket parts if they felt these parts would compromise the integrity of the repair. The insurance company refused to authorize these repairs, but they also stated that the car was not a total loss (based on their own estimate). This went back and forth for weeks, with the insurance company sending out several adjusters, and a ton of phone calls between all parties. Throughout it all, Nylund's steadfastly maintained that they would NOT perform a substandard job, and they fought to convince the insurance company that the car needed to be totaled. Meanwhile, they kept me informed and educated me on all of the issues on a near daily basis. I was absolutely astounded that they would invest so much time and energy to fight for my rights, even though the outcome of having the car declared a total loss would mean them not getting the job to do the repairs. This kind of customer service is not just unusual; it's almost unheard of. Ultimately they managed to convince an insurance adjuster of our position and the car was declared a total loss. Even then they assisted me with cleaning out my possessions that were still in the car, offered assistance and referrals to replace it, and guarded against the insurance company claiming the wreckage until they were certain that I had received my settlement check. I was treated with so much respect, and their insistence on doing the right thing was amazing, especially when held in comparison against the insurance company, whose sole function is to make money. Even though I can't rate Nylund's on the quality of their collision repairs, I can honestly say they have lifetime customers out of me and my family. I can't thank them enough for their hard work, strong business ethics, and professional, respectful practices. read more

Thank you Nylund's for bringing my Lexus back from a near-death experience. Eric was extremely helpful and kept me apprised all the way. When I dropped-in midway through the repair process, Eric and your staff were eager (and proud) to show me the sensitive diagnostic equipment used to calibrated every minute measurement of my car and the damage it sustained. Eric championed my cause with the insurance company and had new parts installed when the insurance company wanted only to make repairs. When it was time to pickup the car, Eric noticed something awry on the dashboard--which was completely unrelated to the accident--and recommended I show it to Lexus. I did, and Stevinson Lexus agreed to replace it. In the final analysis, I got a car back that was in better shape than it was before the accident. Oh, did I mention my new $2,000 dashboard?! I would recommend Nylund's to anybody. Ask for Eric! read more

I brought my car to Nylund's based on internet reviews and a recommendation from the service manager at my dealership. I had severe hail damage that required most of the body panels to be replaced. They had my car for 3 months BUT I had told them to take as long as they needed, to do a good job. (Side Note: I am hard to please. I am constantly annoyed by contractors, mechanics, etc. that cut corners. I scrutinize the details meticulously. I love my car) My car has never looked so amazing. Nylund's went above and beyond for me, not just doing the job that was in scope, but correcting the things they saw that we not right. (mismatched grommets under the hood, dirty sunroof track etc.) They even changed the battery in my key. The job was perfect and my car is black so you would see any minor imperfection. Lots of shops can do a good paint job, but how many can take apart Lexus/Mercedes/Audi etc and put everything back properly? Nylund's did an amazing job in every way because they actually care. Their staff are passionate about what they do and it shows in their work down to the smallest details. Also Nylunds does not do body filler, and will use OEM parts, not aftermarket inferior parts. Their parking lot is packed so I would expect a bit of a wait, but like the best things in life, patience is a virtue. Thank you Nylund's for everything you have done. read more