Went here today after church with a couple of new friends. I got the Eggs Benedict, finally after 45 minutes our food arrived. Yes, it was busy, but we were chatting, so that was fine. My poached eggs were harder than boiled eggs, no where near poached. I turned one of them over & it was brown, not sure how this happened with poached eggs. I don't like to send food back, but everyone at the table said that was inexcusable. I was just not going to eat it. I also didn't get the fresh fruit the 1st or 2nd time after asking. Eggs were slightly better the 2nd tlme, but my hone fried potatoes were from my 1st plate. Waitress never asked how the 2nd plate was. Very disappointing when you pay $11.99 for a plate of food! read more

My wife and I ate lunch at O'Charley's today. We arrived early, right at 11:15. The trip started off poorly when we asked our server how much it costs to add a side salad to an entree, and his response was that he had only worked there 5 days and did not know. I understand that everyone is new at some point, so I make a point to cut new servers a lot of extra slack. We eventually got the salad situation sorted out, and everything seemed fine. My wife ordered a cup of potato soup and a half ceasar salad, and I ordered the chicken pot pie. My wife's soup was so good, that she decided to cancel her salad order and just order another bowl of soup. Then our server got seated with his second table of guests. That's when the trouble began. My food came out somewhat promptly, and my wife was left waiting for her bowl of soup. Approximately 15 minutes later, I had finished as much of my pot pie as I could stomach (it was not tasty) and she was still waiting on her soup. My glass of tea was long gone, and neither of us was eating. We then sat there at our table being ignored for another good 15 minutes, while our server walked by numerous times, looked at my empty glass, looked at me in the eyes, and then walked right past us. Over and over and over. And over. And over and over again. Lots. In the mean time, while we were busy being ignored by our server, we got to experience being ignored by what I presume is the manager. She looked at my empty glass, then looked at the unhappy expression on my face, and I guess decided it wasn't worth her time. At some point during the waiting process our server graced us with his presence to ask if we were still okay, to which we requested the check. I will give credit where credit is due, he promptly brought out the check. And then proceeded to take another 10 minutes to pick up my payment. Our payment was picked up at 12:47. Total time for us to get one entree, one salad, and two bowls of soup: 1 hour and 32 minutes. For two people. On our way out, we contemplated complaining to the manager about our experience, or lack thereof, but she was too busy fielding complaints from the table behind us (who never actually got their food by the time they gave up and left). Again, I know everyone is new at some point. But service this poor doesn't just result from a new server. It is a systemic problem from the top down. The manager is at fault here. She doesn't take her job seriously, performs poorly at it, and that attitude is passed down through everyone that works here and onto the guests. If you value your money and time, take my advice and avoid O'Charley's in Springfield. Should have just gone to McDonald's. The food there sucks too but at least you get your bad food quickly. O'Charley's makes you wait for it. EDIT: Forgot to mention, when we first got there, they had 4 little appetizer plates sitting on the table. The hostess quickly grabbed two of them and said "let me get these out of the way for you." She tried to get them before we could see the stuck on food on them, but we saw it. And she didn't realize that the 3rd plate also had stuck on food. When my wife requested a clean plate, her response was "oh, sorry, sometimes you have to run these through the dishwasher twice to get them clean." Oh. Thanks. Good to know. Sometimes we get clean dishes. Sometimes not. Guess it's a toss up. read more

Would give 0 stars if possible. Terrible service, cold food, over cooked baked potato, under cooked steaks, had to wait 15 minutes for someone to come to the table and take our drink order. Servers are rude and the managers don't know how to treat customers. Will never go back. read more

This place is a hit or miss sometimes. Not a huge fan but once in a while my son wants the salmon or husband wants a decent steak. Service is also hit or miss. read more

The service was good . The food was ok . I got the salad and it was not the best the soup was cold and wasn't very tasty. The steak was ok .

Never too crowded, never have to wait. Don't like some of the changes they've made recently. Except for Free Pie Wednesday. That's awesome.

Unfortunately the good local restaurants in town are closed on Sundays so the 2 or 3 chains are jammed. We went here knowing there would be a wait. After a 25 min wait with people jammed in the alcove and waiting outside in the cold, we were escorted to a table in a dining room with 17 totally empty tables and 4 more tables that needed bussing.....why the wait? Seeing that really put a bad taste in out mouths even before the food was ordered. The food - ok but typical. The decor is old and worn - needs an update like others in the chain. More coordination and training of staff needed. read more