Replaced my elderly aunt's HVAC system with a reasonable cost vs some outrageous quotes we got from…read moreothers who apparently take advantage of the elderly . Quality work and very professional and my aunt is still enjoying her system set we almost a year after.

Since my previous review, one last item which the new thermostat has been installed. We were happy…read moreand thankful for the good will of Sean. However we still disappointed with the AC condenser unit that was replaced with the lower efficiency machine that was cheaper and low quality. Well, promise made is not promise kept. It will made my experience whole if the unit was replaced with what it promised. Updates: After I post this review the owner : Sean, was calling me and my wife multiple times, almost every hour. Asking me to take down this bad review. First he asked me politely then he starts threatening me and my wife by explaining what do we do for living and he will start calling my friends, family and workplace where we work. Not sure what he wants to do by stalking our information and being intrusive to our life. He insists to come back to my house which I refuse to give him permission. He threatens my wife by telling her that he used to be a bad guy, and I don't understand why he starts getting violent and seek revenge against my family. So I decided to file restraining order with Los Angeles County Court to protect my family against his violent nature and behavior, per our lawyers advise.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

I got my AC/heating unit from Wintri back in 2025. The service was incredible and we love the unit…read morebut unfortunately I let the 1 year cleaning lapse so I called again today. I was able to get someone to come the same day and we came up with a service package that would best fit our house needs. Would highly recommend this company due to the quality of service and professionalism of their employees.

We had a great experience with this company. Keith came out to take a look at our AC unit, which…read morewas low on Freon. He was incredibly kind, professional, and took the time to clearly explain what was going on and what needed to be done. He worked quickly and efficiently, and before we knew it, our AC was up and running again. It's such a relief to have it fixed so fast, especially with the warm weather. Highly recommend.

Service Maintenance to our Air Conditioner was great! Gary Lopez was very knowledgeable,…read moreprofessional and nice. His work was done in quality time and his suggestions were appreciated. We added a hard start to our unit and felt the price was reasonable. Gary's start to finish time was quicker than we anticipated. Thank you All City again for taking care of us!

Beware of this company. They provided plumbing services at my 87 year old mother's house. The first…read morequote was for $19,000 for a redrain of the drainage system. Then they said there was tree root discovered in the line. They quoted $13,000 more to resolve it. There were no options provided for hydrojetting and a liner. We do not know anything about plumbing, so we did not question the additional cost. We had to trust the techs providing the service. We requested a refund and the company offered $4,000.00. We feel that given the cost, we are warranted a higher refund. The company refused. Although the owner states that options were given to my mother, they were not. I, (daughter), was there at the time of the tech's explanation of the work and so was my cousin. The tech spoke to my mother in Spanish, my cousin speaks and understands Spanish, and she also stands firm that no options were given to my mother regarding the option of hydrojetting and liner. If there were options my mother would have chosen the lesser cost. We are very upset with the dishonesty of this company. So, make sure you research costs of other plumbing companies before using this one.

Where does one start, when working with an amazing HVAC company Victor was the point person to…read morecome over and get us an estimate on the cost of a brand new air-conditioning and a Home that is almost 70 years old. He checked under the house into the vents, took pictures. The team of Goldbaums, started at 7 o'clock and completed around 1 o'clock. This team works so well together. Everything was covered when the work was being The lead person kept on checking to see how my mom was doing with the new air conditioning and all the work. The workmanship is outstanding. The service of this company is outstanding. I cannot say anything wrong about this company. If you want a company that stands by their word this is the company. If you want a company that works together so well this is your company. The best part of it they cleaned up after they left. Thank you team for making this and a very easy process.

LIFE SAVERS!!! Upfront and straightforward. From the moment I first called Goldbaums Air…read moreConditioning & Heating I had the best service. I spoke with Barbara and I let her know my situation that I had two mini split units that needed a deep cleaning ASAP because I noticed mold was inside the units. Barbara confirmed with the technician and was able to set up appointment for same day with a small waiting window from 2pm-4pm! Other companies were giving me long waiting windows on when they might show up. I also love that she was able to give me an upfront price on servicing my two units!! Daniel and Eric were the two technicians that came out to service my units. Daniel was very knowledgeable, helpful, and kind. I explained the situation with the units and he was confident that he would fix the situation. Before he started, he let me know what he was going to do to deep clean the units and remove the mold and gave me another option just in case it didn't work. His confidence put me at ease as I was stressing so much about this mold situation. Daniel and Eric were very professional and we were able to get the job done and had my units looking brand new! They made sure there was no mess left behind and the areas that they serviced were clean. They showed up on time and actually a couple minutes early, which was a great surprise. I appreciate that they wore shoe coverings when working inside my house. I didn't even have to tell them or ask them. They already had the coverings and put them on before they even walked in. Overall, it was a fantastic experience and would definitely recommend to anyone needing service! Thank you for all your help and taking care of this stressful situation!

I was very impressed with David during his visit to assess our 15 ton HVAC unit. He arrived on…read moretime, conducted himself professionally, and was respectful throughout the entire process. In addition to providing an estimate, he took the time to explain the condition of the unit and offered several alternative solutions and recommendations that could help us make a more informed decision. His knowledge, punctuality, and willingness to discuss different options were greatly appreciated. Overall, he represented his company very well and left a positive impression. Thank you! Luis H. San Gabriel Country Club

My mom and I requested service for our air conditioning units and we are 100% satisfied! Edward was…read morequick with his analysis of our issues and gave us great options for repairs. He was very kind and honest as well. Would totally recommend! Thank you :)

I hired Icy Hot to install LG minisplit HVAC systems at 3 rental properties working with Jerren who…read morehas always been very responsive. Jerren is no longer with the company and my experiences for service calls / warranty repairs working Jason has been very disappointing. One of the mini splits stopped working and the replacement parts needed from LG took a very long time arrive. It was close to 2 months without air conditioning in the middle of the summer. I understand this was out of Icy Hot's control, however, it was very difficult to get updates from Jason on the status of the parts (even if there no update to provide). It was clear he doesn't care about supporting his existing customers. I had to call the parts supplier to put pressure on them to get the parts needed. It was eventually fixed and I moved on. The same issue happened again about a year later as diagnosed by Jason but this time he just simply ghosted me. Calls, voicemails and texts to his office number and cell went unanswered. It's been almost a month since he went out for the service call with 0 update. I had to hire another company to diagnose the issue and had to pay for the parts that were under warranty just to get this issue resolved so I'm not without heating and cooling for another month. If you go with Icy Hot don't expect to get any support after your payment clears and any warranty offered will be so difficult to use that it will be practically useless. Be weary of any older reviews mentioning Jerren as things have clearly changed from when Jason took over. He simply just doesn't care about his customers and does not stand by the products he installs.

Icy Hot installed the AC unit at our home back in 2018 before we bought it in 2021. We reached out…read moreto schedule a regular inspection before the summer heat, and initally Jason agreed to come out to our house after 5pm on March 27. But that day Jason called to say he was running late and wouldnt be over until after 9pm. I offered to reschedule and Jason said he would call me back the next day to set a new appointment for the following week. I never heard back from him. I tried calling him again on April 4th to set a new appointment. I left a voice-mail and to this day, I have not heard back fro him. Not a great way to take care of your customers by ghosting them.

Should have updated this review a year ago but forgot. My hvac system is now working properly. It…read moretook a lot of time and effort, but they eventually replaced the entire control panel (i think). went through many years, yes years, of either my air or my heat not working. Now it works.

Had this review from yelp sitting in my inbox for sometime. We found Stewart Air Systems through…read moreYelp and although we didn't end up using them, they impressed me enough to complete review. Our contact with Destiny over the phone, I explained that we were selling our house at the end of summer wanted to have the AC system checked out as it was 25yrs old. Destiny was well spoken on the phone, said she would set up a time that Technician could come and take a look. Kyle came on time went through our system, very professional & knowledgeable he provided recommendations with options. Much appreciated! The offer to install new system as a weekend side job for less money,appreciated as well. J.Garcia