My On-Going Experience with Morgan McClure Chevrolet in Coeburn, Virginia…read more I first tried to make an appointment with Morgan McClure on February the 1st (because I know that if I just come in someone will ask "Do you have an appointment?"), but whomever I spoke with on the phone told me that they couldn't make me an appointment over the phone and that I just had to come in on Monday morning when they opened at 8, so I did just that. And sure enough, the first thing I was asked was: "Do you have an appointment?" What's worse, even though there were only two cars waiting to be serviced, I was informed that the soonest that they could see me would be Thursday. Since I had no other choice, save go somewhere else, I took the Thursday spot and returned on that day. After waiting a little under an hour, I was informed that my transmission needed to be replaced and that they would have to order me one and would let me know when it came in. After waiting over two weeks, I finally received a call on the 22nd that my transmission had arrived the day before and that they would get back to me on the 24th. I, of course, assumed that this meant that they would start working on my car on the 24th, which was Monday. However, come Monday morning, I received another call, this time informing me that they wouldn't start working on my car until the 26th, which was Wednesday. I wasn't happy about this, but there was nothing I could do but agree to bring it in Wednesday morning--which I did. I was told that the job would take a day-and-a-half and was given a ride back home. I waited all day Thursday to hear back from them--which I never did. Friday played out exactly the same--waited around all day and never heard back from them. When it got to be 5 o'clock I decided to call them for a progress report--all while hoping and praying that they had already finished changing my transmission. My prayers were not answered--they were not finished, and the mechanics had already gone home for the day. As of writing this, it is now Tuesday, and I still haven't heard back from them. The job that I was told would take a day-and-a-half is now six days and counting. And I should also mention that they have not contacted me once to let me know the progress on my car. Sadly, this is not the first time that they have shown me their lackluster communication skills or how little they value me as a client. The last time I needed them to order me a part played out almost exactly the same and ended up taking over a month before I finally got the part I needed replaced. Even though I have purchased two cars from them and have used their mechanical services several times, this will be the last time I ever give Morgan McClure my business--not only am I going elsewhere for all future car repairs, but I am also going elsewhere the next time I need to purchase a vehicle.

Ran over a piece of metal from a wreak that had happened , had the car towed on dec 12 2024 to…read moremorgan mcclure. Had no updated for 3 months straight. Finally started getting updates that they was waiting parts each time we contacted them. Then on may 23rd. They stated car was ready and fixed. We paid the 250 deductible for insurance. They have not sent a estimate to insurance or provided me with the estimate or what all they did repairs on expect they told me they fixed the bumper and replaced the converter. Then we drove the car from their barley 10 miles to Norton va. Car broke down at rual king. Where it went back into limp mode. Smelling like rotten eggs and showing the same issues when we first took it to morgan mcclure. They came to hauled it back with a tow truck same day. And since may 23rd we have not had any contact with them expect twicetime and they refuse to answer calls or text messages. So ive been contacting the insurance company each week which is state farm and they been calling morgan mcclure to get updates. They told State Farm june 24th it was an issue out of their scope and they was having another mechanic/texh to come look at it and they would have an answer by that friday. Today on june 31st state farm contacted them and was told they moved our car to a sister shop and i had no clue and no idea where my car is at. I didnt give consent nor wasnt aware they was moving our car to a different location/shop. I had zero knowledge that it was being moved. They didnt even tell state farm the location. Basically, my car is MIA. July 7th, i asked state farm location and they again had no answer for me on where my car was at. Still havent heard from Morgan Mcclure. Last we heard anything was on June 19th from them. On july 19th all they said was they was having a different mechanic to look at it because they dont know what the issue is. I understand if its something they arent trained in. ( which had been the only time they contacted us back since may 23rd . ) Then on July 12th daniel stumbled opon the car. It is located at the super service center on hawthorn drive in norton va. July 18th, had a busy week, finally got around calling State Farm. Told them my husband located our car. Gave them the address and the phone to the location. They called both morgan mcclure and super service shop. She said the lady at the super service shop sounded disgusted whatever that ment and that they told them the car has been there the last few weeks and morgan mcclure has NOT told them anything as far as what diagnosis the did, what they replaced or what they think is wrong with the car. That before they even do anything to the car they need all the paper work/information from morgan mcclure and they have yet to get anything from them. That morgan mcclure towed it to them with no information just dropped it off and that was it. How can you just tow a car, drop it off somewhere else because its out if your scope and not provide any information about the car or why your dropping it off? The first 3 months from December to February/March i did give the benefit of the doubt because it was the hoildays and we had some wild weather i mean the kids didnt go back to school till February so i understand. Im a very understanding person. But to have no contact, no updates with us. Zero communication skills what so ever. Only thing we have been told is waiting in parts , parts order was like 6 to 8 through out this whole process. Only know the only part for sure that was replaced was a converter and the bumper. So what are the other parts that was fixed? why hasnt there been any documentation sent to start farm and any documentation to us? Any service shop. Body shop. Garage i have ever went to for repairs has given me a copy of the estimate and given me a final copy of everything that has been replaced. And for me not to have neither is mind blowing. Get the car 5 months later after it being towed for repairs to have the same problems still is also very unsettling. Then to only hear back once weeks later and the second time was because we found our car ourselves is even more upsetting. This isnt okay by any means and i have done research and talked to proper channels and at this point this is a legal matter as no shop should have someones car for longer than 5 or 6 months and it seems they are prolonging it. And this can be very illegal especially with no communication, no paper work to me, insurance company or the super service shop. i have filed a complaint and sent all documentation that i have to the Better Business Bureau and also to Virginia Attorney General's Office. I will be speaking to an attorney if this process does not get any better and i will be sueing if i do not have my car soon and if my car is not repaired correctly. If i pick my car up after its been repaired again the second time and it breaks down on us again. I will be contacting an attorney that day or the next business day. i am so fed up at

I would give this dealer zero starts if I could. Few months ago they agreed to sell a Demon 170 for…read more$15,000.00 over sticker price, the $15,000.00 was paid and the contract was signed. Yesterday the car finally came in and the decided that $15,000.00 was not enough and now they want an additional $60,000.00 or they will sell the car to someone else. Do NOT do business with the steelership!!!!

Traded in my truck on a fuel efficient car to make the 140 mile a day commute to school. I talked…read moreto someone multiple times and explained I was on an educational leave from Walmart and my only income was my stipend from the school. I was assured by multiple people that the stipend was more than enough income. It was a horrible experience from start to finish. During the test drive the check engine light came on, I was told it was because the car was running when they put gas in it. Even after we caught the fact that they were only giving 2/3 of the payoff of my trade in, we still signed for the car on Saturday because it is what we needed while I was in school. On the way home, the check engine light came on again, Advance a auto read the codes, and it was nothing to do with the gas cap, it was 2 faulty engine parts. I called them and they set an appointment for the following Thursday. Above 55mph, the car shook so bad it made my radar detector fall off the windshield. We took it to get the wheels balanced and oil changed ($100). Walmart found the rim was bent due to hitting something. It needed to be replaced. I drove the car to school on Monday and Tuesday. On my way to school on WWednesday (day 3), I stopped to get gas. After pumping my gas, the car would not start. When the key was turned, it did nothing. Even jumper cables wouldn't get it started. 7am and and almost an hour away from home, I had to find a ride to school and get the car towed home. Called the dealership and it took until 5pm to talk to someone about the problem. Even after all of this, we were still very understanding. We just wanted to be able to drive the car that we had purchased 4 days prior. At this point we were told that our financing had fallen through. We were told everything was good on Saturday when we signed the papers. But, now they were telling us to try to get the car started to drive it back. The next 3 days we were given the run around. "We will call you back", "my manager is on the phone", "my manager has been with a customer all day" (at 3pm), "we are waiting to here from the bank", just to name a few. Three days of a broke down car in the driveway, three days of not having my truck, three days of having to use our one other vehicle for my school, my fiancé, and 3 kids. Three days of excuses. Then today, at around 6pm, wrecker showed up with my truck and picked up the car. We were told there was nothing they could do. WHAT A WASTE OF TIME! Over $100 down the drain, with nothing to show for it. HORRIBLE EXPERIENCE!

This dealer takes care of their customer's hands down i have…read moreseen them bend over backwards to make it happen

From the owner: From the moment you walk into one of our showrooms, yoll know our commitment to Customer Service is…read moresecond to . We strive to make your experience with Freedom Auto Group a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Honda, Ford, Lincoln, yove come to the right place. Call one of our stores or contact us through the site for your No-Obligation Internet Price Quote from our Internet Department. We are a family of four dealerships, and we have the largest inventory of New & Used vehicles in the area, to better serve you! Unlike some other dealerships we share our inventory between all of our lots! What does this mean for you? This way you can shop from our entire inventory no matter where you are! If you find a vehicle on another lot that you would like to look at and test drive, we will have that vehicle brought to whichever dealership is most convenient to you! There are n

You will never find a more honest hard working dealership than Johnson it is very obvious they want…read moreto earn your business not only once but for years to come!! We just purchased our 4th car from them and will go to NO other dealership EVER not only do we buy there we recommend everyone we know to do the same!! The owner John Johnson was the first car salesmen to treat me with complete honesty and respect something unheard of in a car salesmen!!! I have since dealt with TJ Fryatt one of the salesman and found the same honesty and respect!! From the person answering the phone, to the parts department, service department right on down the line you could NOT ASK TO BE TREATED ANY BETTER!!! IF YOU ARE INTERESTED IN PURCHASING A VEHICLE I WOULD HIGHLY RECOMMEND THEM!!!!!!!!!!!!!

Recently purchased a used car from the sales staff, and they were good to work with. But the…read moregarage employees that sit in the office are just dry as a bone and generally unfriendly with the exception of Willie Johnson. He is the only one who greeted us when we said "Good Morning" , the other grey haired gentleman with glasses who sat in the desk to the right of the service counter didn't say a word besides "you're 30min late so you're gonna have to wait, we took someone in ahead of you" then went back to reading his paper. His general demeanor and overall attitude towards us made me feel like he couldn't really care any less. But Mr. Johnson was the nicest person there. Maybe the only one.

Let me say at the outset that this is about Morgan-McClure Ford's service department; I live in a…read moreneighboring town, and this service department serves a large portion of people who need automotive repairs (and don't necessarily drive Fords) and who, like me, have not bought a vehicle from the company's sales department across the street. I've lived in six states, mostly in urban situations, and I would put these guys against anybody! I don't run immediately to an auto mechanic when I have a problem that doesn't keep me from driving, so by the time I get to one I usually have a list of things that need to be done. I've also by then tried to diagnose something or other, and I'm not always right (to say the least). But I can go to this service department with my list, and if something on the list doesn't need fixing, they don't do it. I suspect that part is no different from other places. But the difference here is, They don't CHARGE me for the undone task! They tell me exactly what they did and didn't do, and they take the time to explain to me where my "diagnosis" of the problem went off the tracks. It's not easy to find an auto-service shop that is both competent AND honest. I've had one or the other, and sometimes neither. But these guys are both. I trust them to keep my vehicles in good running order without padding a bill, and I have yet to be disappointed in them. An added plus: everyone there (Angel at the front desk included) is a pleasant person.

My family had gotten my first car from The Car Store, so I knew they were people I could trust when…read moreI decided to get a new car. They worked with me, and answered all my questions and helped me find a car that would work for me. I was able to find a car with ease, and drive it back to college that same day. They helped me with trading in my old car and financing the new one. I thought making the decisions was going to be stressful, because I had no clue what I was doing, but The Car Store made it simple! If you need a car I would definitely recommend the Car Store!

Absolutely wonderful people to work with. Buying a car for my growing family has been stressful,…read morebut they were extremely patient with me while I sorted through everything and worked with me. I highly recommend them.

Excellent service and great price. I have been looking everywhere for a car. I found the perfect…read morecar for me right here in Bristol TN