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    O'Reilly Auto Parts

    4.7 (55 reviews)
    Open • 7:30 am - 10:00 pm
    Updated 3 weeks ago

    Services - O'Reilly Auto Parts

    Auto battery and fluid recycling

    Vehicle battery testing

    O'Reilly Auto Parts Photos

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    6 months ago

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    7 months ago

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    9 months ago

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    8 months ago

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    1 year ago

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    2 years ago

    Maxwell was extremely helpful and provided excellent customer service with a smile. Great positive attitude. He was hands on with helping.

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Store manager Mike went above and beyond to be helpful with me. It's appreciated so much. Thank you!

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    3 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    2 years ago

    Awesome customer service from Maxwell. I bought some wiper blades and he helped me install them. 2 thumbs up!

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    3 years ago

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    3 years ago

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    3 years ago

    Went in to replace windshield wipers and Mike was awesome!!! He helped me with no problem and with an amazing attitude.

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    5 years ago

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    3 years ago

    Just want to thank Anthony for help me install my headlight bulb on my BMW. I drive out of my way just for the service, great job.

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    3 years ago

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    4 years ago

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    3 years ago

    I came by and bought new windshield wipers and Mike was kind enough to install them for me! I really appreciate the customer service!

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    4 years ago

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    3 years ago

    Mike was awesome. Helped with windshield wipers and anything I needed. Will go back to this store all the time for auto needs.

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    3 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - O'Reilly Auto Parts

    Review Highlights - O'Reilly Auto Parts

    “The manager Mike helped me with replacing my battery from start to finish and I couldn't be more thankful!”

    Mentioned in 17 reviews

    Read more highlights

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    Pep Boys - The door to Pep Boys is to the left of this one.

    Pep Boys

    (365 reviews)

    I drove from Riverside to meet my girlfriend for dinner nearby this Pep Boys boys location and the…read morecheck tire pressure light showed 3 out 4 for tires low. I pulled in after they closed the bay doors and walked in the store. The employees were awesome and opened a bay door to help me after hearing my situation. They quickly filled all my tires to the correct pressure and got me on my way safely. I enjoyed dinner with my girlfriend and got her home safely with no sign of the tire pressure going down. I'm very grateful for their kindness and would highly recommend anyone to give them their business. Most places these days would've just said they were closed, but they cared and made sure I was alright.

    Edit: in response to Mae's reply here…read more Thank you for the reply, Mae. Unfortunately, this response mirrors the same lack of commitment to customer satisfaction and follow‑through that I've already encountered. I've made five documented attempts to resolve this through the proper channels, and each one failed. I will not be sending a sixth follow‑up through a communication path that has already demonstrated it does not work. Pep Boys can review the case and take appropriate action on its own. My review stands as an accurate reflection of the experience. Original: The repair itself was completed correctly, but the communication at the store and afterward was extremely poor. The store closed for the day without notifying me, the service tracker wasn't updated until the next morning, and the part arrived late with no communication. I had to initiate every update myself. These store‑level issues were the start of a much larger communication problem. After the service, I received the standard internal survey that is automatically sent after a visit. I completed it honestly, but this was separate from my official complaint to corporate. The survey did not prompt them to address the communication issues I raised, nor did it trigger any corrective action. When I contacted corporate directly, I made multiple follow‑ups and was told several times that Field Leadership would contact me. No one ever did. My requests for escalation to Executive Customer Relations or Corporate Operations Leadership were ignored, and I continued receiving template responses that did not address the communication failures. Eventually, I received a call from the store, but at that point the issue had escalated far beyond what the store could address. The escalation chain failed at every level: store, Customer Relations, Field Leadership, and Operations oversight. The standard survey captured my feedback, but the official complaint process showed no accountability or follow‑through. After five follow‑ups and no meaningful communication, it's clear the issue is not the repair itself but the complete breakdown in accountability and communication. This experience warranted a 1‑star rating.

    O'Reilly Auto Parts - autopartssupplies - Updated September 2026

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