They went over and above for me and I really appreciated their customer service . They helped me with a battery and my stuff for my oil change. read more

not interested and not valued enough for the price, only 1hour for whole tour. $20 for 1 person is appropriate read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Baldwin Park, California

Great customer service by Paul tonight helping with the these new complicated windshield wipers!!

I needed a filter for my car, but was having difficulty locating it. I called O'Reilly's, and was assured they had one in stock. I went in, and was given prompt, friendly service by Jonathan. I appreciated his helpfulness in explaining the different products. Anything car-speak is a foreign language to me. read more

Went in on a Monday night with a ton of questions about multiple car parts and which brands would be best. I'm not too savvy with car parts and Francisco was so very helpful, he had a crazy amount of knowledge about my old little car! Definitely coming back to this location for the excellent service! Thank you so so much Francisco!! read more

Terrible customer service experience. I went today in the morning around 10, waited for assistance for quite awhile because no one was at the register. The manager Esmeralda refused to process my return of unused snow chains simply because I bought them in a Los Angeles O"Reilly store. She told me I would need to drive to the same store to return and would be at the discretion of their manager to approve the return. I don't live in LA, had bought the chains on my way to Yosemite. I asked her to show me where on the receipt it states such return policy but she did not simply said to go to LA. So I tried an El Monte O'Reilly store close by to avoid the drive and their customer service was like night and day difference, they processed my return right away and the manager in the El Monte store was friendly and caring, total opposite than at this store. read more

Hate this location. Employees run from customers over here. Had a employee who didn't want to hang up his personal phone call while helping a customer. Saw his phone still on line with whomever he was talking to. Work ethic is bottom of the barrel. Guess Covid made it difficult to find good help. read more

I needed to replace all three wipers on my SUV and recently moved to Baldwin Park. Brian helped me find the exact fit wipers for my vehicle and even INSTALLED them, which is FANTASTIC! Ready to go in minutes. Thank you Brian and the Baldwin Park O'reilly's. This in now the only the only Auto Parts store for me. read more

Manager on duty was very pleasant unlike the Covina location. He tended to our needs and even price matched their competitor. Thank you for your professionalism staff at this location, could only wish they were all staffed like this one. read more

Excellent service, Alejandro and Victor , very professional I recommend this store totally.

I went in for a car battery and Andrew installed it in about 10 minutes very nice helpful and quick service.

I Went to this location for the first time, Friday evening (last night) ... I Experienced the Best Customer Service By Alonso, he went Above, and Beyond To help me I'm Very Un Knowledgeable in Regards to My Automobile... Alonso's Parent's, as Well as his Company, Boss Should be Very Proud Of Him, He's a Very Polite, and Helpful Young Man. Thank You... read more

It can be very intimidating entering a auto parts store as a female. I've had horrible experiences in places such as Auto zone where the workers didn't want to help or inform me about my car or even just wanted to take advantage because I had no knowledge about automobiles. I didn't know what to expect going into O'Reillys but walking in I was greeted with smiles. I was helped by Jesse who was very nice and patient and willing to answer any questions I had. He definitely made my experience wonderful. He assisted me on changing my battery and also checked it before to make sure that was the problem and after. He gave me great customer service and was so kind. The whole crew was nice and friendly not just trying to rush you or pressure you to buy anything. I know where to go when ever I have car troubles. THANK YOU JESSE! Your work is appreciated. read more

I wasn't going to post a bad review based off of one bad experience, but I had to because of two bad experiences. I ordered windshield wipers they didn't have in stock. When I went back two days later, they ordered the wrong ones. They then ordered the correct ones. I went back 5 days later to pick them up, and I found out they never ordered them. I just simply got my refund. I do not recommend placing orders here. read more

Best parts house in town! They have the best and friendliest people, and guaranteed lowest prices

I was having one of the worst Mondays.. just that day when you spill coffee on yourself.. the kids are cranky and i was running late.. and of course my car wouldnt start.. I called Tripple A to get a jump and went about my hectic morning.. I went to O'Reilly for a new battery.. and the staff there made my day much better. I got lots of info about my car.. a new battery and lots of help! Jesse the gentleman at the counter lent me some tools.. and helped me.. I was on my way in no time! I will def be stopping in for all my auto needs :) read more

Why do people on the phone take priority over those of us who actually bothered to cone innperso???