I had an absolutely fantastic experience at this AutoZone, all thanks to Gianni! I came in needing…read moremy battery tested, and he ended up helping me replace it right then and there under my warranty. From start to finish, Gianni was incredibly friendly, knowledgeable, and genuinely happy to help. He made what could have been a stressful, annoying errand completely seamless and hassle-free. Exceptional customer service like this is rare these days. If you ever need help with your car, ask for Gianni--he's the absolute best! Thank you so much!

Amazing service, veryFound exactly what I was looking for and they actually installed the part for…read moreme

My husband drops off his car at this Ford Jones on Miller and Yuma... where the car was bought in…read more2019... brand new after a new fuel pump was put in and 1 week ago today.. no one in the office knew what to do, even to tell him that his car was ready 2 days before.. Alan in service who claimed that our car was ready and washed.. ?? I took it there with a preteen detail work.. Alan said it had been washed.. NOPE, I got it back dirty as shit! Seriously do you lie to all your customers to get business.. Please start with the little Latina loca who has nothing to do but flirt with service men, standing in the service department looking at photos while on the job... watch the cameras on 6/5/24... Customer service is your business.. The People in the West Valley, we're your business... Don't lie to your customers!! WE KNOW!!!

They are okay, seem honest, fast, they do good work. I have not have any significant problems with…read moretheir mechanic's work.

The Auto parts store crew did me a solid! I had gotten my oil changed else where and my car was…read morerunning on empty, the engine was covered in oil, due to poor installation of an oil filter. I Went to the auto service section, and the guys were really friendly and they talked to me like an actual human; they understood my concerns and related to me. Afterwards they worked on my car quickly and went above and beyond what was asked, they cleaned the oil that had leaked all over the engine and floor, and gave me a filter and oil change in no time! These guys were an absolute blast to be around. This walmart center is blessed to have such a crew!

Steve is the worst manager so disrespectful and rude , I went it for a oil change and they didn't…read moreput enough oil my truck started to overheat because they didn't put enough oil I was stuck on the side of the road and he is telling me I don't know nothing about cars and that not why my truck is overheating he said it's because of my coolant your car shouldn't overheat because of oil so I put more oil in it and it,s not overheating, he shouldn't work with cars if he doesn't know how too

About a week ago i heard a sound coming from the AC blower fan when ever I turned the AC on. I had…read morea strong feeling that something was in the fan. I just wanted an honest mechanic to tell me truth and not lie and say that the fan broken. what can I say, They were honest and told me that they was pin needles in the blower fan and cleaned it and now no noise. I also mention that the power port where you plug stuff into to charge in your car had stopped working a month ago and they took a look at it and fixed it. it was just missing a fuse. Thank you Firestone for being honest.

This firestone charged me $2300 and failed to fix my vehicle. Brough it back to them, and they said…read moreI would have to bring my vehicle to a dealership. Refused to give me a refund. Emailed the corporate office. Was told Id get a phone call multiple times and never recieved one. Brought my vehicle to another mechanic for the same issue, and the mechanic was able to diagnose and fix vehicle in under an hour. I will never go to a firestone ever again. terrible mechanics, and customer service.

My truck had all sorts of codes and issues by the time it limped into Brakes Plus. Jared took the…read moretime to hear about all the systems and issues I've been experiencing. He updated me frequently and went above and beyond what I was anticipating. Hit a little snag after I picked it up and they looked into it and fixed it without hassle. I later found out Jared is the GM. Easily the best and most honest ran shop I've been to.

really great customer service. they were really friendly. Both Zeke and Jay were very helpful and I…read moredidn't feel like they were pushing me for things I didn't need.

I've been going to Greulichs for years and they haven't disappointed me once. Fair pricing and…read moreamazing service.

This place was an extremely disappointing experience. Their pricing is outrageously high, and they…read moreattempted to charge me over $600 in labor just to replace a radiator cap, which is completely unreasonable. On top of that, they tried to upsell additional repairs and services that were unnecessary. What made the experience even worse was the customer service. Adam was incredibly rude, dismissive, and unprofessional throughout the interaction. I left feeling like they were more interested in taking advantage of customers than providing honest service. I would absolutely not recommend this location to anyone looking for trustworthy or fairly priced auto repair work.

Overall, Christian Brothers Auto is great. I appreciate their customer service and how thorough…read moretheir service advisors are; their customer service is unmatched. The inspections they perform are also unmatched. Providing their findings and recommendations using pictures and organized categories based on priority is very helpful when it comes to making decisions. I rarely go out of my way to make reviews and had to provide feedback on my experience because this company/location takes care of their customers.

I Yelped for quotes on alternator repair; CBA was one of the providers Yelp suggested. I don't…read morerecommend them. Period. Summary: Cost -- 30% - 50% higher higher than other providers. Communication -- slow to respond, several instances of completely ignoring my contacts / questions. They didn't offer critical info / details when it should have been provided. Time Issues -- took my car in midmorning Thursday and didn't get it back until midday the following Monday. A five hour wait just to hear confirmation the problem was the alternator, which could have been provided in less than half hour. Details: COST: $1616 total for alternator replacement. $447 for remanufactured alternator. $94 for 2 gallons of antifreeze. A new alternator can be had for less (half the) money. They didn't offer / discuss any options on this choice of parts. Not typical in my experience. There's a spectrum of quality and cost on any auto part, so usually parts choice usually involves a discussion. Nope, the topic of choices didn't come up. They'll likely say the couldn't offer their "3 year warranty" on a cheaper part. Blah blah blah. Ask me if there's choices on what it costs me, don't assume. And $94 for 2 gallons of coolant?!? It's currently $10 / gal. from Walmart. So, a 400% markup? This gets to me because it's so obvious a gouging. It makes me wonder -- Where else I'm being gouged that's not something I can readily see??? Anyway, let's review CBA website where it's gushing about having my "best interests in mind", shall we? A 400% mark-up is needlessly not in my best interests. Anyway, from other shops I got repair estimates (parts + labor) ranging from mid-$700's to $1100. Brakes Plus quoted me (in person -- after the fact) "out the door" of $868. So, yeah, I got gouged going with CBA. COMMUNICATION: Besides the Yelp project no responses, my texting with them (at their promoting me to text any questions) was unsatisfactory. Unprompt responses, no responses to at least half my my texts. Ignoring a question altogether? Sheesh. TIME ISSUES: They were all over me checking in my car ASAP, which ended up being 10:30. 'They'd do the diagnostic and get back with me.' Well, my timeline experience with repair like this: Tech plugs in the code reader, gets the codes, looks up them. 10 minutes for that. Lookup parts + labor costs. 10 more minutes? Gives me a call. If it's reasonable, I approve it and they start the work. Tech calls me if there's something else to discuss / suggest. We talk it over, but meanwhile the repair doesn't get put off. But with CBS an hour after the check-in (they were in a helpful hurry to do), I texted them. "Are you sending the diagnosis?" 30 minutes later: "Yes'. Well, FIVE hours after check-in, they finally text " your report is ready." 'Yes, it's the alternator, plus here's the diagnostic list (inferred: of everything else we want to sell you).' Service manager calls me, we review the report that LISTED NO COSTS AT ALL (yes , I'm yelling -- this is not "transparency" [a word they toss about a lot], this is manipulation). My wife and I understood him to say the cost would be $1018 or something close to that. I say something like, "Okay, do the repair. Send me a breakdown of all the other stuff. It's so close to closing time you won't get the alternator done tonight, so I have time to look over the list and see what else I might approve, right?" He agrees, "Yes, take your time." Subsequently I looked at the separate report with actual estimates. Shocking. The "$1018" was actually $1564. I made the mistake of hesitating to approve the repair, result of which bumped me behind another car. Final result -- they had my car from 10:30 on Thursday until midday on Monday -- for a 4-6 hour job. There's more I could gripe about, but I'll shut up now. Bottom line, I understand making a profit, but this profit was out of line. I will say that everyone was very pleasant to interact with. But someone can be nice to your face and still be less than competent in helping you. Someone can act friendly even while over charging you. Fun Fact: they sent me Tell Us How We Did link before they had even done the repair. I went to use the link a day or two after I had my car back. But the link had expired. I'd rather have given them a chance to address things in private but I got timed out -- in error, I'd say.

I initially came by to address my check engine light but I had also been dealing with a broken for…read morealmost a year now. Since I have a baby on the way and I'm new to the Arizona heat, I knew I would need to get that fixed by any means. Being pregnant, I'm not working right now, I'm on a fixed income so I was really banking on the fact that brake masters offer payment plans! I didn't get approved for any of the plans unfortunately but thankfully the staff are amazing at what they do because they were able to identify that the issue with the engine related to the AC issue so it was a 2 in 1 fix! I spent money at other shops replacing AC parts and not one shop caught that diagnosis. Basically, they fixed my both problems for no additional charge and I'm so grateful. They will also be doing a free follow up the week after to make sure everything is working accordingly. Definitely world class service and brake masters has my business . Manager Casey worked on my car personally and Eduardo patiently walked me through the financing options. Highly recommend!

Went in and agreed to the oil change special. The ad on the desk said 74 for up to 5 quarts. He…read morethen told me he had a 30 off coupon to bring the price down. I agreed and they did the oil change. Once done he brought up the bill and it was 110. I reminded him of the coupon and the price on there own ad and he said well you needed 2 quarts extra oil. No matter what I said he kept adding up 7 quarts of oil to be 140 and then took off 30. Never made sense. I called the corporate office in Tucson twice and they never returned the call. I guess stealing from customers is fine with the corporate office. I won't be back to Brake Masters again and I am also going to file a BBB complaint. Terrible company.