The lady working there behind the counter was actually really nice. I got wipers and she helped select the proper ones and even offered help installing them. read more

Do not come to shop at this place. The lady who worked there was not helping replacing bulb and unfriendly. The bulb lasted two weeks. I came back they refused to exchange it for me. Apparently this store has no customer services. Does not help customers. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Chicago, Illinois

Came in here simply to buy window wiper fluid, but the lady working behind the counter who rang me up was not friendly at all. It doesn't take much to put on a little more kindness and energy, especially when one (the customer) is being nice to you. read more

Needed a battery, waited over an hour. Slow, disrespectful staff. Will up charge you and ask for tips. (They prob get commission)

Visited this location to make a purchase. Asked what the return policy was and the female employee working there had the most nastiest disposition and attitude ever. Asked me why would I need to return something I bought from there...smh I left without making a purchase because I refuse to patronize a business with such rude staff. This is why people buy from Amazon more often. Less interactions with people who fail to realize the importance of being hospitable to customers. read more

So this specific location (Kenwood) is directly around the corner of my house. I needed some brake fluid so I go to pick some up. In the process I asked if someone can help me lift my hood. He (the manager) tells me we don't usually do that but I can see if someone can help me who is outside. I tell him I have come to this location for a while and asked what changed (I have lived in this area for a year and recently been having car troubles). He proceeded to ask me did I have a number and I told him no. He proceeded to ask me how have I been a customer if I have no history with them? I tell him I usually go to auto zone (since that was closest to me where I used to live) He tells me that I need to go back to autozone jokingly as if it was funny that I asked for help at all. I don't think that was funny at all and the interaction made me very uncomfortable as if I shouldn't have asked honestly. I actually cannot get under the hood of my car without someone pulling the lever and another lifting. What was the point of being a customer? read more

The customer service was awful no one wanted to help didn't even speak I was the only customer in store the young man walked right passed me out the door read more

I've always get assistance at this location. I'm glad it's nearby so I won't have to drive around the world. I've even received assistance from customers who could help me with my problem, and no, it's wasn't a cost to me. The person was referred by the manager to help me and he did with a smile, from that, I have called him whenever I'm in a pinch. Yes, he has his own business as a mechanic. I know it's a lot going on when walking through the door, but please don't let that intimidate you. read more

Thanks for nothing. My intentions were to get some items for my car but instead Robert and the manager Latangia refused to give me any assistance but accused me of stealing some ten dollar towels. Don't patronize this store unless you are up for harassment. According to them they justified their poor behavior by stating that they have a theft problem. read more

I'd visited O'Reilly's once or twice previously to pick up various items and have found them to be an acceptable option in a pinch. I've always found the items I needed and the service acceptable. This morning's visit exceeded any previous experience I've had with the store. I needed to change my license plates but the screws were rusted and wouldn't budge. I told the young lady behind the counter that I needed some new screws and she pointed me to aisle three. I wasn't sure what size screws to buy so I went to grab some PB Blaster and a vice grip. While I was looking the store manager came ask if he could be of assistance to me. I explained my problem and he immediately stated that I didn't to buy the vice grip or the PB Blaster. He stated that he'd take a look at my license plate and see if he could help remove it. First, the young lady tried to remove the screws but she was unsuccessful. Then the gentleman, store manager Darrell, walked outside to give it a try. He couldn't do it with a screw driver so he went back inside and grabbed a few more tools. After a few tries and a little effort Darrell was able to change both license plates. He even installed a new front license plate holder without my even having to ask. I'd previously purchased a plate holder for the rear but not for the front. I guess Darrell decided it was time to upgrade the front plate holder too! I can't recall the young lady's name but both she and Darrell were affable and friendly. I was blown away by their level of commitment to customer service. They could've easily just sold me the items I went there to purchase and been done with it. Instead they cared enough to go the extra mile to ensure that I left there a satisfied customer. While I was waiting the young lady also changed the wiper blades for another customer. While Darrell changed my plates he joked that he could sure use some coffee. (It was 8am, Saturday) I took the hint and walked to over to McDonald's to buy both Darrell and the other young lady breakfast. It was the least I could do to show my appreciation for their stellar customer service. I typically shop in the suburbs but I'll make it a point to visit O'Reilly's for all my automotive needs in the future. It's rare to find people who actually enjoy their jobs nowadays especially in the service industry. When you encounter people who provide good customer service I feel it's important that they be recognized. I'll be making a call to O'Reilly's corporate next week for sure. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Chicago, Illinois

Always check that the fluids you buy aren't already opened. I opened the antifreeze I bought only to find that it had already been opened. All I got was an apology. read more

Me and my mom was coming from out of town and my car was starting to give me trouble. I wasn't familiar with the area and a gentleman named Tommie was on his way in to Oreilly's to work. He offered to see what the issues was which was the battery. He helped me by finding the problem and installing the battery.. we was back on the road in no time. Thanks Tommie. read more

My battery suddenly died, i got a jump, and i needed to make sure I was able to drive to work the next day. The lady I spoke with was extremely helpful and pleasant. I called less than an hour before closing, raced to their location and the gentleman was able to quickly install my battery. They made what could've been a stressful night into an easy one read more

I completely agree w/Stafford G. First and foremost they were completely unprofessional, didn't greet me at all when I walked in. I had the same experience that you had, the only difference is that I caught the extra .99ct added to my receipt for funnel that I never purchased. I turned right around and brought it back and the manager, Darrell was completely sarcastic and unprofessional in ringing me up and checking me out. The extra cost on my receipt just added insult to injury. Will never patronize this location EVER again! read more

Don't even waste your time coming here! Save y'all the trouble and go somewhere else from area. Always wait on phone (10+ mins, just to call back to speak to someone else)when calling about parts. Long lines when you go into store. And employees don't know how to locate parts in store and unprofessional. I will take my a$$ to the suburbs and get some quality service lmao. If you can't go far and this the only location for you to go I feel bad for ya simple. I enjoy a better shopping experience than what this store gives. And keep in mind I'm patient person but this place reflects the community deteriorating read more

just now-Edit Lied Right To My Face. Today was one of the coldest days of the year and they knew everyone needed jumper cables batteries recharged and so forth. I asked would my battery be taken out and charged before I bought a over priced jumper cable. They said yes we will take it out and charge it up for you. What a Lie. After getting my car jumped i came back up there waited 30 mins for the store manager to tell me they don't remove batteries from consumers cars unless they are buying a new one from them I balked and called the corp office because that was a lie and not what i was told prior to me buying the jumper cables. What a Fraud. Never Again! read more

I came straight to Oreilly's after being pulled over for a burnt out headlight and had no idea how I was gonna change that light bulb at the end of the tunnel. I'm gonna get straight to the point! There's a lady working there named Andrea, she is heaven sent. Never has someone went above and beyond to help with manual labor like she did. She's the reason why the ratings go up to five stars. Will definitely be back! read more

Deceptive and illegal practice. I went to Oreilly's Auto Parts on 47th and Cottage Grove to purchase a gallon of oil and the price was $25.85. I gave the female manager 2 twenties. She gave me $10.15 approximately. In my head I was saying dam..and I asked how much is the oil. She stated the price and said plus tax. In my head I was still saying dam....The store was crowded and I was in a hurry..but when I got home I noticed a funnel clamped down over the top. Now I also understood why she did not give me a receipt. She charged me for a funnel that I did not ask for. Now I have 3 or 4 funnels....Funny and petty huh? I called the stored back and ask one of the guys is standard policy for you guys to charge customers for something they did not ask for? And he stated no. You can bring it back. I said no...but I will write a review on your store and the deceptive practice within. If you did this to me I am sure you are charging other customers for things they did not ask for. read more