James was extremely courteous and professional replacing the battery in my Invicta Watch! Bravo Zuluread more

Have techs that know what they're doing. I just needed a new charging port. I paid $80 and the…read morephone was never properly fixed. The battery wasn't holding a charge that same night, the port kept going in and out, and my camera stopped working. I wasted $80! I will never use them again. Be cautious taking your phone in for repairs. Your phone will never be the same and they don't back up their work.

I started coming here a while back. I used to use Advance since that was the closest part store to…read moreme where I used to live. However, the Advance here gave me such poor experiences that I went here instead. This location is always well staffed, fast, helpful, and knowledgeable. Great job!

I bought a $250 A/C compressor for my 2015 Silverado here, had it professionally installed at…read moreKauffman tire only to find out it was defective. This also cost me $305 in labor. Shops all around town use this Orielly store for their parts, and when a part is defective Orielly sends a new part which Orielly covers plus added labor due to the defective part having to be removed and reinstalled. Not for its customers though. If you buy a part from them and have it professionally installed, the only way to get reimburse for it is to pay the labor AGAIN, just to have it removed, then return it and pay for labor AGAIN to get the new part installed just to hope this one is not defective as well. That would put me at $305 in labor 3x = $915 PLUS $250 for the compressor. I do not have the money to pay for 3x the extra labor so I am still without A/C and $550 down the drain because of their faulty parts and policies to help customers. This store is unfair to customers and only help out their friends in town that have shops. I have been a loyal customer to this store for years and can not believe how terribly I was treated over this matter that could have been easily resolved.

This is a distribution center. They do not install. They had the battery I needed and they sold it…read moreto me.

Years ago this was the place to go for a great battery now they're selling junk I bought the best…read morebattery they had for my car 2 years ago it came with free replacement for 3 years. In 1 Year I had to bring it back for replacement now 2 years later the same problem. Why spend xtra $ for inconvenience They just lost a customer I'm not even wasting time going back there even though I can get it replaced.

Was able to get what I needed even at a late hour! Other auto supply shops were in the area but…read moreonly O'Reilly's was open. I was greeted and helped soon as I walked in the door. Parking lot could use more lighting.

Needed a new battery and help getting it replaced and Gabe was super helpful and made the process…read morevery easy!

Called looking for a 15amp breaker reset button for my boat on Saturday 6/6, about 1 hour before…read morebefore closing time. The person at the store couldn't seem to find or have an idea what I was referencing even though I gave them a specific part number. He put me on hold only to eventually hang up on me. I called back and was transferred to a different person who put me on hold for about 6 minutes before hanging up. I wasted so much time dealing with these unprofessional employees by the time I got to any of the auto parts store they would be closed.

Recently had an incredible customer service at the oreilly auto parts store located at 5021 Altoona…read moregateway, acworth, ga store. I was replacing a bad heater hose on my sons ford Ranger. The hose I ordered from ford turned out to not be correct. Not having the ability to order another hose, I headed to Oreillys. Walked into the store and was greeted by a young man by the name of "Grayson". I explained my situation to Grayson and willingness to pay whatever to find a solution. Grayson immediately began assembling the parts I needed. He however went above and beyond by actually assembling a complete hose. The sheer relief I felt knowing that I would be able to get the truck back on the road was tremendous. Grayson is an incredible asset, truly knowledgeable and his customer service should be acknowledged and rewarded. Chris Szeszko Cumming Georgia

Great experience. I rolled into the Autozone across the street with a bad battery. They verified…read moreit was bad, but it was 8:45 at night; and they said it was too close to closing time and didn't have time to fix it. I went across the street to O'Reilly. They immediately fixed, and stayed after close for 15 minutes. I can't speak for all employees, but the 2 dudes at this location were professionals, diligent, and helpful; and deserve some f@#$@ raises.

Of the selection of auto parts stores to chose from in Jasper, this is the place to go for GOOD…read moreSERVICE EVERYTIME and GREAT SERVICE MOST TIMES!

I sinlmply flqbbergasted how i was treated -- after this interaction -- I will never shop at…read moreanother O'Reilly store again. He (jason) accused me of using stolen cards cuz i forgot my pin and have no cardin my wallet. I hobbled aroubs the store as I am currently honeless ans disavled. When I was done, i got confused becauae he said i have had so many fraud. I left the building as soon as he asked, and then startes to write this down in leave parking , here he cane out again and told me to leave which i did pronptly He judged me by ny appearance, ky orientation, and my disability. Totally unfair to say "i didnt have enough money" He accused me of theft and I never did such a thing. I am humiliated

Came here because my brake lights were out and the associate quickly helped me troubleshoot and…read morereplace my burnt out bulbs. He was knowledgeable and helpful.