I bought a (Automotive) Creeper for a family member just before Christmas. I requested one that…read morewas in a box but they had already assembled all of what they had. So I went ahead and purchased one already assembled. It turns out the person I bought it for already had one and was looking for a particular one. I drove from Chico and brought the one back to the store and requested to exchange it for another one. Now this Creeper was NEVER once used. At the most, it was set on the hard wood floor in my home and never even touched concrete or even been outside while in my possession. When I took it back, the employees who assisted me with purchasing did not have a problem with it. As I was carrying the Creeper to the back another employee came out from the back and inquired what was going on. The other employee explained it to him. The employee that came out then proceeded to tell me it was used cause he saw it had marks on all four legs and a crease in one of the legs. He asked me it was used and I explained it wasn't even set on the ground. He told me sorry and he couldn't take it back. If you are not going to allow returns, at least tell the customer that. Don't blame the customer and make up seeing marks.

The nicest mechanics I think I've ever met. We had car trouble while on a road trip and they were…read moreable to see us right away. It ended up being a quick fix, something a previous mechanic caused. They were friendly and very knowledgeable. By far the most trustworthy, honest mechanics I've met in a long time. Thanks again Jerry!

I am hoping Penner's saved out butts. My son and I were excited by the idea of buying a car at the…read morelocal auto auction. Ha ha. The extreme caution that should have hit me before we plunked down our 3 grand cash hit me only after taking the car to Penner's and finding out everything wrong with it. Cracked engine mount, no rear brakes, massive oil leak, shredding belts, bald tires. Jerry's estimate for this work was about what it would have cost to fix the engine mount alone in my neck of the woods. Jerry was sympathetic to our situation and knew we couldn't take the car on the 3 hour drive home. Thanks to his willingness to turn on a dime for us and fix all the problems he found in less than 30 hours at a very reasonable cost, we seem to have added a good car with lots of mileage left to the family "fleet" without significant inconvenience and while still paying less than retail. I'm still wondering if buying this car was a temporarily insane decision, But thanks to Penner's, we might actually have a decent, safe car that will see our kid through college & beyond. Great shop, hero level service.

They treated me like family! I can say for a fact that they are one of if not the best auto repair…read moreplace in the whole state of California.

I am not a "car person" and generally dread taking my car into the shop for repairs, but I am so…read morethankful to have run into Auto Masters in Orland! With my kids and dog in tow, my car decided to start breaking down in the middle of a long road trip. I made it there just a few minutes before closing and they took extra care to help me out and get me on my way without making me feel like I inconvenienced them or making me feel dumb. They were so kind. I would use this shop any chance that I can get. I highly recommend checking them out!

We were happily driving on I5 when our car showed multiple errors, the dashboard lit like a…read moreChristmas tree and and the car slowed and eventually stopped. We limped to Orland are were advised to check Orland Automotive. Lucky us! The person on duty checked the car, read the error log and cleared the codes. The car started up without any trouble and we continued on our journey. And the guy won't take the money for helping us out. Thank you, stranger, for saving the day!! Good people make all the difference in life.

My daughter's car failed smog and we called for quotes at several places. Orland Auto was the best…read morepriced and he did the job right the first time. My daughter was able to get her car re smogged and it passed with flying colors. We will DEFINITELY go back if we have any more issues. We can't thank him enough. Orland Auto for the win!

super shopper was able to help us get back to work after unexpected event with another truck going…read moredown. The process was fast not much time to go through details. I do think they need to inspect and clean the vehicles better. That being said the new truck broke down before I made a single payment on it but they did repair the issue with the fuel pump and I feel that was fair as well as attempted to resolve an issue with a hard pull to the right. we were not able to fix that issue but they did have 2 different businesses look at what the cause was. I would say they did their job and would recommend them.

I bought a vehicle for $1800, but they told me when the finance department calls say I paid $2000…read morewhen I picked it up. I was initially excited, but the experience was rushed. Three and a half months later, the vehicle won't start, and repairs will cost over $2000. To make matters worse, I've discovered that a friend with worse credit was approved for a nicer vehicle with no down payment. I'm questioning how this company operates and wondering why they can't provide better service and fairness to their customers. I definitely do not recommend this company!

Meticulous detail. Friendly and courteous Eiden spent an…read moreentire day on 2 cars. 5 stars !!

They are very thorough with their answers. The quality is…read moreexcellent, made my truck look like I just bought it new. Value is good.

Amazing shop. Put a yelp request for service on my daughter's car. During the last 100 degree…read moreheatwave she called me panicked that her fan was working in her Altima for her A/C. Messaged me at 7:30a the next day and fixed at 10:30a same day. Incredible service!

What a great experience dealing with GillsMotorworks. My wife drove up to Chico from Southern…read moreCalifornia when her brake lights started flashing that she needed immediate service. I was out of town so I wasn't much help. I called Patrick at 5 o'clock on a Sunday. Patrick didn't answer the phone because they were closed, but he immediately called me back. I told him the situation that my wife needed to have her brakes done immediately. My wife had a prior appointment at 8 AM that she couldn't miss so Patrick worked around her schedule and met her at 7 AM. By 12 o'clock my wife's brakes were completely redone and she was back on the road. Can't thank Patrick enough..