The new Corporate Managers/ Owners here, helped me out with a replacement warranty on a Legend…read moreBattery, that was defective with bad polarity on the negative terminal. Their system didn't have my warranty record but still they did the exchange since it was a privately owned store before with bad record keeping. Special thanks to the managers "know how". I will continue to do buy parts here for my commercial vehicles when I can. -STC

I don't usually write bad reports. But my multiple experiences here where disappointing. Customer…read moreservice if awful, lazy staff that don't even want to check your car for anything. Also, they claimed they don't have cash before noon and they close their registers at 4PM so no refunds after that. Fortunately, after a week I was able to get a refund after I was told it would be a 'first and last' because they don't refund products taken out of their store. I asked, "how would I know it work(s)/fit or is right product?". "That's the risk you take", store personal said. I've never experienced those type of issues with Advance Auto Part, or in O'Reilly Auto Parts. Reason why I went to NAPA is because its two streets down my house, but I know I will never go back to this NAPA again. Also, not enough product options.

They just kept saying they were short staffed. I waited in line and then one employee called Arcy…read morecame and moved everyone to a line and I had been waiting the longest but they didn't care. Very disappointed

The first time I saw Barbie looking like she does in the picture, as you see, I made an Advance…read moretowards her. How could I not? It was an auto reaction. Parts of me thought it a bad idea, but those parts were wrong because now she's mine. They weren't particularly nice to us at Advance and we weren't able to find any of the things that Barbie needed. It's not my favourite place by any stretch of the imagination and we were better off at AutoZone down the road in the end. Cheaper and had more to offer in terms of what we actually needed for the lights and wiring in the car.

Anthony is truly amazing! He has superb customer service and is compassionate about the work he…read moredoes. He's very pleasant and thorough and communicates well. I felt safe and reassured during my visit and will definitely return if he's available.

These guys were great. Couple of tire shops wouldn't touch my Tesla with a nail in the tire. These…read moreguys didn't hesitate and helped me and my stranded family out. I would highly recommend them.

The owner was very helpful and the repair was completed in the time frame he explained. Pricing was…read morevery reasonable.

The prices here are very fair and the crew at Yorkis always goes above and beyond when helping my…read morewife and I with our cars and we always feel like family when we go there! I have sent many friends there and they have all had good experiences

I don't even know how this place has such a low rating, the staff here, consistently, are amazing…read more I have never once walked in and was not greeted, helped quickly and fixed up and sent on my way. They are really doing it right!

Customer Service is Amazing. They really care and inform. Thank y'all for your services. Definitely…read morecoming back and recommending.

Hats Off to BMW of Clear Lake taking care of me. I was visiting from Louisiana and busted one of my…read moretires on my X2.. They were able to get me in Monday after incident without an appointment, and a tire was ordered and came in on that very .same day. They communicated with the dealership where I purchased my car in Baton Rouge and the additional tire and rim insurance that was validated and credited. my vehicle was picked up and transported to their dealership from app 4 miles away free of charge, and tire insurance was validated And the work was completed free of charge. Thanks Luis Morales for assisting And all the workers who were so welcoming and helpful.

Very disappointing experience with BMW Clear Lake Service Department, and not what I would expect…read morefrom a BMW dealership. Their website advertises a $119 service, but they attempted to charge $150. If a price is publicly advertised, customers should not have to question it in order for it to be honored. Their website also promises a 10% discount for PM appointments, which they initially did not apply until I pointed it out. Another major issue: their online booking advertises vehicle pickup and return service. They picked up my BMW from my home, but later told me they would not return it and instead booked the cheapest Uber option so I could go pick up my own vehicle. This forced me to take time off work, which defeats the purpose of offering pickup and return service in the first place. To make matters worse, they even sent the Uber to the wrong address, despite the fact that they clearly had my correct address on file since they picked up the vehicle from my home earlier the same day. After escalating the issue, the Service Director did match the advertised $119 price and applied the 10% discount, which I appreciate. However, customers should not have to escalate issues just to receive what is clearly advertised. For a BMW dealership that represents the BMW brand, I expected much better transparency, organization, and customer care. Because of this experience, I will not be returning for service and cannot recommend BMW Clear Lake.

Yall I wanna cry so bad THEY HAVE HAD MY CAR 20DAYS…read moreALREADY!!!! But I am gonna leave this review ... They have had my car for exactly 3 weeks already. It came in on a Tuesday a week before Thanksgiving .. Thanksgiving week car still in the shop yes they kept my car the whole week of Thanksgiving and now this is the week after Thanksgiving and they still have my car. Would you like to know why? Because they had been trying to convince the warranty company that I needed a new transmission. The mechanic shop was telling me one thing, but the warranty company had clearly told me another. When the warranty company clearly told them that I did not need a new transmission It put me in a predicament of having the warranty company to question me and the value of my car. The fact that the mechanics try to play in my face was absolutely diabolical . And I knew that there was something going on, I went up to the mechanic shop and called the warranty company and had everybody on the phone at once and I heard everything. The mechanic shop tried to convince me that I needed a new transmission as well. Because the mechanic shop told me that they were willing to fix whatever it was that the warranty company approved and how they on my side and how they have my best interest at heart. FULL OF MESS But when I called the warranty company and got the warranty company on the phone they told me the mechanic shop had a transmission on the ticket and not the actual part that the warranty would approve for my actual problem. I WAS PISSED !!!!!!! Now here it is Monday and he tells me that my car will be ready Tuesday EVENING They got the part in and it's gonna take them another 24 hours to give it to me.

Awesome guys, explained work needed to better understand. great price and will return. highly…read morerecommend!

Had a bad experience here a year ago. Classic bait and…read moreswitch from a phone call. Ended up not having the tires I called for and ended up with 2 different tires in the back so 3 different tires in total!

Owner acts like he doesn't know what he's doing. One day he had no compressor to work. Another day…read morehe was running the shop himself. He lifted my truck then decided to make phone calls, order tires for another customer, received a shipment from a vendor and then spoke bad about him to me. All this while i was waiting for my tire to be replaced. I brought in my own tire and he seemed confused as how to use the machine. After all this he charged me 30 dollars because my tire was a 24 inch. Who charges by the size of the tire? The guy is a joke. Go down a couple of feet for a better tire service and better prices.