Eros O is the best service advisor at Chapmans He goes above…read moreand beyond to provide a great vehicle service experience

This experience was great, however I'm giving my review for the service manager and Wendy, my…read moreservice advisor. Wendy kept me in the loop with everything going on with my truck. That being said, I am beyond leery of everything to do with Chapman due to the experiences I have had with Chapman Chevrolet. They sold me a known lemon and then flat refused to give me my money back after the truck left me stranded. The manager of the store and sales manager both told me that I should return the truck so they can resell it. Horrible.

The people here are very slow and don't work very hard. When you bring up how slow they are moving…read morethey simply laugh and talk about how they cant really help how understaffed they are. When i asked them for their phone number, they laughed and said, "which one, we have ten lines?!" I asked again if they had a line for customers and he read it off to me super fast. That is the number i posted on their yelp page, i hope it is correct. I have been to many other napa auto parts stores and none have had employees like the ones at this store, and that is not a compliment. I have been here twice and shopped here twice both times as i was passing through town and had no other choice.

We had a great experience at this Napa store. On February…read more17th, 2019 we needed two batteries for our travel trailer. Employee Orlando Vivanco was extremely helpful and made the whole experience and purchase extremely easy. We will do business with them again.

I am updating my review to 5 stars based on how this issue was ultimately handled…read more I originally brought my 2017 Nissan Titan XD in on December 2, 2025, for a recall repair that was expected to take about four hours. During that visit, a new warning appeared immediately after the recall work was completed. The truck had no prior engine warnings during my four years of ownership. The diagnostic code that surfaced was P008B-00 (Low Pressure Fuel System Pressure Too High), which appeared only after the recall service and left me without my daily driver for several days. I initially worked with a service advisor, and while the situation was frustrating at the time, the turning point came when I spoke directly with Lisa, the Service Director, on the morning of 12/12/25 when I picked up my truck. Lisa went above and beyond to ensure she exceeded my expectations. She listened carefully, understood my perspective, and treated the issue with professionalism, urgency, and genuine care. Most importantly, she owned the experience from the customer's point of view, made things more than right, and ensured my truck was fully resolved and running perfectly. Leaders like Lisa are hard to find in the automotive service industry. She set the standard for what authentic customer service and accountability should look like. With her leadership in place, I am confident customers will be taken care of the right way. Thank you, Lisa, for restoring my confidence and closing this out the right way.

I had a very frustrating experience with Horn Nissan in Yuma Arizona that turned what should have…read morebeen a simple purchase into one of the worst car-buying processes I've ever had. I originally saw a vehicle listed online and called to ask about it. Shortly after, it was removed from the website. I was told it needed some work but was still scheduled to come in and see it. When I arrived, I worked with Christina, who was kind, professional, and helpful throughout the entire process. She had been communicating with me consistently and advocating for me as a customer. However, once I was ready to buy and tried to negotiate based on fair market pricing, management stepped in and actually raised the price instead of negotiating. At that point, another salesperson, Jairo, was brought in to take over the deal while I was still there ready to pay cash. I found it very unprofessional that he spoke negatively about Christina and suggested she didn't know what she was doing. Management then told her to step away even though she had handled the process from the beginning. I specifically asked that she receive commission because she earned it, but I have no idea if that ever happened. I asked to speak with the general manager, Manny Rodriguez, since he ultimately makes decisions. He declined to get involved and left it to the sales managers, Luis Valenzuela and Emilio Calderon. Their approach felt dismissive and rude, and the whole interaction became uncomfortable and hostile. After purchasing the vehicle, communication got worse. Calls for updates went unanswered by both sales and service, and I had to call multiple times a day just to get basic information. When I finally picked up the car, it was released with no gas and no clear communication about the delay or status. While gas itself isn't the issue, the lack of professionalism throughout the process made it feel intentional and petty. Christina was the only bright spot in this experience. Everyone else made what should have been an exciting purchase feel stressful, disorganized, and unpleasant. Based on this experience, I would not recommend this dealership.

warranty work. Chapman Service has always been great. Frank, my service advisor, is always amazing…read moreand has outstanding customer service! Bravo Chapman! JT

I'm from El Centro CA, I came to Yuma because my local dealer didn't want to help. I had a check…read moreengine light on my car, a 2025 Traverse. (Luckily it was just a seal on the radiator cap) Thankyou to my Service Advisor Carlos Ibarra. I felt like the customer service at Chapman Chevrolet was on point, they kept me updated even offered me a rental if I couldn't wait any longer the technician worked through his break to work on my car. They definitely gained me as a customer.

They did an excellent job on our tires. Did not feel like they were pushing something we did not…read moreneed. Highly recommend them.

We came from out town and had tire issue Great service ,fast and friendly. Rene was a great help!…read moreRecommend this place!

I requested a radio installation, staff was very helpful and friendly. Installation was great they…read moreexplained everything that was done and how to work with it.

Great product and customer service Definitely recommend…read more Called for an appointment and surprisingly they were finishing a vehicle up and if I could arrive promptly they could do it then.

I was referred to AZ Auto clinic by Bryanne Olsen.....a long term customer and a long term friend…read moretoo. From the beginning I was impressed by Jesus, the Service Advisor and found him to be very helpful during the fairly long repair process. After the repair process, I returned the following week for an oil change and I do need to give feedback regarding the oil change price. For over 30 years, I have had my synthetic oil changes done at Jiffy Lube and the price was $80 for many years. I checked today and the price is still $80. I paid $167 for the oil change done at AZ Auto Clinic and felt that was far too high. Other than the oil change price, I am pleased with everything at AZ Auto Clinic and will continue to take my Nissans there for repairs.

The main thing I like about easy auto clinic, is that there's no bullshit with them. They're not…read morecorporate. Most of the time you're going to be dealing with Jesus. Pretty solid dude. Their prices are competitive and they even give you a ride home.

Gave me credit no problem .just a little down. Waved the late fees when I called to let them know I…read morewas going to be late. Went to auction to find a car I was looking for .they tentatively took care of everything I needed .Had mechanic to look at my car when a issue needed to be addressed.i would get more cars from sam day .thank you for your service.

Great service Very Honest Sam work hard at getting me into the car I wanted. The guys that work in…read moreback where very helpful explaining things to me about car. They made sure everything was working and tiers had right amount of air before I drove off lot