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    7 years ago

    If you need backflow testing , these are the guys. Great communication throughout every step. Competitively priced but really painless.

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    7 years ago

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    The Rooter Company - Day or night, We Serve You!

    The Rooter Company

    (457 reviews)

    Excellent response time, professional. Responded within minutes at 1am and was able to schedule a…read morevisit with a free slot the next morning. Tenant received call 30min prior and a picture of the technician to help build trust. Would use again!

    Extremely Unprofessional and Misleading Practices…read more My neighbor and I both have backyard drains that were clogged. He called The Rooter Company, and they initially quoted him over $1,100. When he pushed back, they "checked with a manager" and suddenly offered a "special price" of $499. They completed his job at that rate. Since I needed the exact same service, I called them as well. A technician named Christian arrived within two hours. I showed him the drains, and he had me fill them with water to "prove" they were clogged. He then launched into a rehearsed explanation full of technical jargon and quoted me $1,100 for the same work my neighbor had just received for $499. When I asked why the price wasn't consistent, he became condescending and dismissive, insisting that if I expected the $499 rate, "we aren't that company." I ended the conversation and walked down the street to where the crew was still working on my neighbor's yard. Christian followed me and suddenly offered to do one drain only for $499 "if I did it today," using a classic time‑pressure tactic. The written estimates were even more concerning. The first quote listed "easy access" at $1,100. The second quote--now for half the work--listed "difficult access." Nothing had changed except the price. He also wrote "one hour only" and used wording like "attempt to clear," which conveniently sets up excuses for additional charges. Meanwhile, my neighbor's job took nearly three hours, yet my estimate was capped at one hour, guaranteeing an upcharge. The pattern was clear: inconsistent pricing, shifting explanations, condescending rudeness, shady pressure techniques, and pre‑built excuses for extra charges, and an overall attitude that was dismissive and unprofessional. If you value transparency, consistency, and respectful service, I strongly recommend choosing a different company.

    NexGen Air Conditioning Heating & Plumbing

    NexGen Air Conditioning Heating & Plumbing

    (2.5k reviews)

    x 5. Operation OverChill was a success. Mission accomplished. Bravo zulu…read more The N-Gen squad rocked up and BREACHED the attic trap door with tool bags, STORMED the previous installation that held our home comfort hostage, IDENTIFIED the hostile tango (a wily unit with deceptive drainage), and neutralized the problem with EXTREME prejudice. I heard a POP-POP and the system went down. One shot in the plenum, one in the coil. They installed a democratically elected ruler of indoor comfort that is committed to equal airflow for all rooms. HVAC gone rogue? You could do worse than to get an estimate from The N-Gen. We'll keep them on speed dial while keeping their last names private in the review photos. They liberated our home from uncertain climate control. These service-minded mercs didn't even require us to pay the invoice in crypto. Hooyah. I love me some monthly payments in USD. Believe.

    When you spend $15,000 on a new air-conditioning system, you do not expect to spend an additional…read more$2,000 on repairs only 18 months later. On August 3, 2026, I contacted customer service and spoke with Veronica, who asked for time to review my account and concerns. On August 11, after receiving no update, I left a follow-up message for Veronica. I received no response. On August 18, I spoke with Joseph, who informed me that Veronica was unavailable but said he would send her another message regarding my concerns. Later that day, I finally received a text message from Veronica stating that she would escalate the matter as "urgent." Today is August 25, 2026--22 days after my initial call--and I still have not received a phone call from Veronica or anyone in management. I have now been told that there is supposedly an email addressing my concerns, yet no one has had the professional courtesy to contact me directly to discuss the situation or provide a resolution. For a customer who invested approximately $15,000 in a new system, this level of communication and customer service is extremely disappointing. I should not have to repeatedly follow up for more than three weeks simply to have my concerns acknowledged and addressed by management.

    OC Backflow - backflowservices - Updated September 2026

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