Jeff is a VW enthusiast/savant -- and a great guy! Completely worth the trip to Chatsworth. After my Passat stumped two mechanics, it was time for a specialist. Jeff figured out the problem within minutes. If you have a VW come straight to Jeff! Don't be like me and waste weeks and $$ at other places. Thank you Jeff! read more

Friendly and reliable service. Very honest and open. They do great service. My husband has been going there for years. read more

Always great service. He knows water cooled vw's like no other. Hes been taking care of my MK4 for the last 15 years. Hes kept her on the road and purring the whole time. Super honest and more than fair. I always recommend him to other VW folks, and they always thank me, read more

Ocean Auto Care - 2005.5 mk4 - Auto Repair Near Me - Los Angeles, California

Ocean Auto Care is absolutely fantastic. I am moving out of LA soon and I will be scheduling my maintenance based around my visits to ensure I can continue going here. The service is great, inexpensive, and Jeff is a great guy. I highly recommend Ocean Auto Care to anyone with a Volkswagen. read more

Jeff at Ocean Auto is a trustworthy, kind, thoughtful, and respectful person. I brought him my MK7 GTI, having never previously met him, with some clear issues and ticking sounds coming from the top end of the engine. He looked at the car, diagnosed it with me, and rather than suggesting to dig into it further with additional time/money, he pointed me in the direction of the VW dealer, since my car still qualified for the CA state PZEV warranty. He passed up making money fixing my car, and informed me that I could get it covered at no cost at the dealer. He didn't charge me a dime for his time, his thoughtful communications, or his effort. Honestly, this guy is moral, terrific, and also working up in the Chatsworth area. If you're around and need someone to look at your VW, please call Jeff first - you'll be glad you did. He's a diehard VW enthusiast (showed me a few of his sweet personal VW projects) and I can't recommend him enough. A class act and great guy. I couldn't recommend him enough. read more

Great service, awesome owner and mechanic, would recommend 100%. Totally trustworthy!!

On point! I had a problem with my 2010 VW/CC, and he was honest and 1000% with me. I do recommend getting service here for anyone who has a VW. read more

Ocean Auto Care is NOT closed..Jeff is still working on VWs. My car was just serviced by him.

Jeff and the team at Ocean have taken care of my Volkswagen GTI for over 6 years now. After being burned by a few shops, I took a chance on Ocean and have never looked back, even though it is about an hour in traffic away from where I live. Jeff is incredibly responsive, his prices are fair, but most importantly, he's honest and will absolutely give it to you straight. It also doesn't hurt that he is a true VW enthusiast (like myself), so we typically end up chatting for a bit when I pick up my car after each service. Rest assured, you can trust him for your service needs, big or small and this is coming from someone who is quite meticulous about his vehicle and only puts it in the best of hands. read more

I was randomly in the area and decided to pop in and inquire about my Check engine light. Jeff was polite, knowledgeable, and professional. He's been in the business for years and it shows. He explained in detail what needed to be done. Jeff was able to fix all the issues with a quick turn around time. So happy with the service and will return for future oil changes and repairs Highly recommend read more

*If you own a VW, ditch your mechanic and come here* Simply the best mechanic you can find in LA (granted you own a VW). Jeff is super friendly, always accommodating and goes above and beyond what is required of any mechanic. I've brought my car into him several times with an issue, only for him to recommend I take it to the dealer as the repairs should be under warranty (sometimes that's not the case, because the dealership is shady, but I digress). In these instances, he didn't even charge a fee to look at the car. In instances where he fixed the car, I've never had a follow-up problem, and turn-around is usually quick. His knowledge of VW goes above and beyond what even the dealership knows or will tell, and offers incredible tips for maintaining your car. Sadly, my VW is an absolute lemon and I'll probably be selling it soon and going with a different automaker. This means I'll no longer have him as a mechanic. But during my admittedly frustrating time owning this VW, having him as a mechanic has made it much more bearable. read more

I took my 2004 Passat Wagon in for a slow coolant leak after Galpin diagnosed the problem as a flange failure. Their repair estimate seemed high and was poorly explained. Jeff, at Ocean Auto Care was superb at giving my VW a thorough evaluation of the ENTIRE vehicle. He provided a realistic repair strategy given the car's age. I saved 25% on the job as compared to the dealer's quote. More importantly, I felt like my car was tended to with great care. read more

Jeff was a life saver. He is so knowledgable on VW's. He came in under his estimate. I had a faulty fan in my VW Golf and he was able to fix it in a couple hours. Loved chatting with him about my VW Eurovan stories! I highly recommend them. read more

Jeff is great, knowledgeable and more than fair. He fixed my VW Passat in about 30 minutes. Don't go to the dealer or any other auto care chain! Thank you jeff read more

I just discovered Ocean Auto Care after owning a VW GTI and living in the neighborhood for years. I took my car in for a service since I'd lost faith in my previous mechanic and just had a completely awesome experience from start to finish. Jeff is a great guy, honest, great communicator and a pleasure to deal with. He was clear and communicative about the work the car needed and I trusted him for the start. My only regret is in not finding him sooner! read more

Jeff seems like a decent guy but unfortunately he charges $165/hour for labor, which is quite expensive. I was quoted $1.5k to replace a part on my 2009 Volkswagen, and when I called another specialty VW shop a few miles away, they quoted me $850. If you go here for repairs on a relatively modern VW, you're getting ripped off! read more

My volkswagen will definitely be coming back to this place! Jeff is so knowledgeable on VWs in general so it was so easy to talk to him about any issue with my car. He just wants to make sure your car is in great condition and not trying to scam you in spending hundreds of dollars on your car! BLUE WILL SEE YOU AGAIN SOON! read more

Ocean Auto Care is the absolute best! Quick to respond to messages and got me in right away to look at my VW. Jeff very trustworthy and knows what he is doing. Plus honest and reliable. Will be booking another appointment in the future when it's time for more work. Thank you Jeff!! read more

I have been having such trouble with the dealerships and I found Jeff because I just moved to the area!! Jeff is such a godsend!! My trunk latch broke on my vw bug and I brought it into him and he had fixed it within an hour and educated me on some basics in regards to my car. He even topped off the oil so I can safely drive around. This was such a positive experience compared to the dealership and so convenient! I will definitely be coming back to him for my oil changes and any other service related issues! read more

A NOT EXITING STORY NO ONE REALLY NEEDS TO READ About a week ago my 2011 Golf started shifting really rough so I hopped online to try to find a mechanic. A daunting journey in a sea of shady, for sure. Ocean Auto Care came up and had good reviews AND was super close so I figured I'd give them a shot. They way exceeded my expectations. I was looking at having to get some major work done on my transmission (beware the salvage title) and the quote from another dealer was between $1200 and $2400. Jeff took a look, ran a scan (which he didn't even charge me for) and setup to do the work. When he got the car up he did a check of the wire harness and found a broken connection - WHICH HE TOLD ME ABOUT. Totally the opposite of almost every mechanic shop I've dealt with. THE BOTTOM LINE Jeff is super honest, highly personable, and marvelous at what he does. Go to here! read more

Jeff and his team are extremely honest and helpful. Even though i was 1 hour late from my appointment. He pulled my car right in and started diagnoses. One of the few shops where they put the customer first. Will recommend to any VW owner. read more

Jeff is hands down the best VW mechanic in all of LA. AND: he is honest and down to earth. Without question the most knowledgeable guy I know when it comes to VWs. The service is FAST! Call ahead and make an appt, guarantee he'll fit you in! I don't take my car anywhere else! Thanks Jeff! read more

I brought our 2012 Tiguan to Jeff because his reputation as being the most honest and skilled VW mechanic is well known in LA and I now see why! Within 10 minutes he's figured out the problem and unfortunately for us it was something that Jeff wasn't going to be able to dedicate the time required to fix such a large engine problem so he suggested a VW dealership that would be able to complete the work. Jeff's customer service is second to none and I'm actually thinking of buying another VW because it's so hard to find a good trustworthy mechanic. 10 Stars! read more

The first honest mechanic that I've dealt with.I brought my VW in for its 70,000 mile inspection and oil change.He's the first mechanic to tell me that nothing needed to be fixed at all on my car.I had all of my fluids topped off and replaced the transmission fluid.My car is running better than it ever has! read more

Great customer service. Not the fluff of the dealership repair shop but who wants to pay for that anyway? I trust my car with Jeff.

So there I was, stranded, car broken down just a few miles from home. I call roadside assistance and have them take me to Ocean Auto Care. I call Jeff to confirm and, since it's after hours, he allows me to leave my car at his shop overnight so he can repair it in the morning. Little did I know, he only services VW. I have a Honda. Whoops! But despite the confusion, Jeff was SO kind and communicative and relayed the message to me first thing the following morning. Even though I had to take my car elsewhere, he really helped me out in a tight spot, and was so pleasant. Thanks Jeff! read more

I really care about my Volkswagen and I just found a guy who cares about it even more than I do. I cannot say enough about Ocean Auto Care. My Passat has never been treated so well. Jeff is the real deal. Honest, reliable, knowledgable and fast. I'd say he's the best but that really wouldn't even scratch the surface. Own a VW? Don't mess around with anybody else. They'll only break your heart. Just call Ocean Auto Care and get it done right. Your car will thank you. read more

This place definitely earns their 5 star rating. Brought my Tiguan in for 60k service and tranny service. Out the door an hour and a half later for a very reasonable price. I called Van Nuys VW on my way home just for shits and giggles and they quoted me almost double for the same service. This is my first Volkswagen, and Jeff took the time to let me know what to expect, maintenance-wise for the life of the vehicle. Very knowledgeable dude. You can tell he really loves and believes in the VW brand. Very satisfied, and happy to have such a great shop so close to home. read more

Jeff is one of those people who you meet and instantly know you can trust to do his job with care and skill. His small shop is run with dexterity by him and his associates, and his service is impeccable. He is such a nice person and really makes sure everything is done perfectly. If there are surprises while he's working on your car ("your brake hose case has a crack, it'll need fixing sooner than later" is one example) he will make sure you want him to do the new job beforehand and not just saddle you with the now-higher bill after. He is a stand-up guy and a great mechanic who really loves and knows VWs. read more

Excellent Service from a company that is passionate about what they do. I had a transmission service done and they went the extra mile to help me with advice on one of my classic VW's. If I could give 6 stars I would.! read more

Great, friendly, honest service! So glad to find this shop and will be going here from now on! Jeff is a pleasure to work with!

If I could give more stars I would. I brought my 2001 Passat in for service and from first point of contact Jeff was nothing less than absolutely stellar. I am incredibly nervous and distrusting of mechanics due to a long history of being jerked around. From the first time I met Jeff I was totally at ease with his demeanor and attitude. It is very obvious that he is passionate about what he does. The entire process he went above and beyond to be communicative and quick. He laid my options out and even texted me updates and photos as they worked on my car. I felt 100% confident in him and his work. His sincerity and quality of product are second to none and I will absolutely be making his shop my regular service option for my needs. I can't thank him enough, he even took the time to walk me through what he did and showed me the replaced/damaged parts so I fully understood what had been done. plain and simple, he is the best. read more

Gordan is THE best!!! He has a great professional demeanor and REALLY know Volkswagons. My wife and I were told our Jetta needed a 1k repair, this is after spending 3k this year at the dealer and finding out that many of their listed repairs had not been done! We decided that spending another dollar at the dealer was not going to happen, so luckily we found Gordon. He looked at our car and in 5 minutes not only found the problem but was able to give us a quote of $50.00!!! NOT KIDDING! We left the car with him, came back two hours later and the car was ready to go. My wife and I were just about to buy a new car but now that we know Gordon the jetta is staying with us:) read more

For my own reasons, I'm pretty strict with my VW servicing--it either goes to the VW dealership service center, or a German autohaus/VW shop. So when my clutch finally gave out on me after about 165K miles, I trekked over to the very familiar VW Santa Monica. All I could do was gasp. I understand that businesses have to make money, but did I have "sucker" written on my forehead? I had an idea of how much a clutch for my make/model was, but the dealership quoted me double the price. Enough was enough; I was willing to pay a $100 diagnostic fee and walk away just to prove a point. I decided that it was time find a reliable dealership alternative that wasn't going to send me to the poorhouse. Enter Exclusively VW Repair. Folks, this review is long overdue, so I'll cut to the chase and yelp to all VW drivers to hightail it over to this shop! The other reviewers are correct; Gordon is awesome and runs a really great shop. The value of the service is beyond fair and he actually takes the time to give you a genuine, in-depth answer about what's going on with your car. So back to the clutch. Basically, it was done for about half the price the dealer quoted. The price for the German-made clutch was spot on, service was super fast, and Gordon was able to give me a thorough diagnostic about my car. And without being pushy (which I've experienced at other places) he advised me about repairs that I could hold off on and what shouldn't wait and why. Since then, my car has been in his shop several times for regular maintenance and other repairs, and it's running great. If you drop your car off, it's in an easy walking neighborhood--around the corner from a modern furniture/design store, and a short walk to Santa Monica Blvd with things to see and do if you need to kill time. So if you want super knowledgeable, fair, friendly, and no hassle service, I highly recommend taking your new or older VW (1999 & up--I just made the cut) to Exclusively VW Repair. Check it out--you won't regret it. read more

I'm relieved to have finally found a trustworthy shop in L.A to take my VW to. Check engine light came on and car would die on idle. Luckily I drive a manual and was able to keep the revs up on idle to keep the car from stalling, just enough to get to the shop. Didn't make an appointment, I was in a bind and wanted to drop off the car at the nearest shop and found Ocean Auto on yelp hoping to get lucky. I drove in and Jeff was extremely accommodating. He had a busy schedule that day and I didn't have an appointment, but he promised to try and diagnose my car that day in between appointments. Had 100% transparency, diagnosed my car, told me everything up front so I knew what to expect, and presented me with a list of options and recommended the one that he felt was most cost effective and efficient. Replaced the part, even cleaned my throttle body for free since they had to remove it and noticed it was dirty. I drove away that same day, car runs perfect again without any hassle or trying to up-sell me on anything I didn't need. Thank you Jeff, Ocean Auto Care has won my business for as long as I live in Southern California. read more

Gordon and his team are the BEST! I've been coming to them for over a year now (Formerly Exclusively Volkswagen) and I have never had a single complaint about the service I've received or the repair work done to my 02 Jetta. I feel like Gordon goes above and beyond. He explains things thoroughly and honestly. My car has 150k miles on it and he's let me know what work is urgent and what can wait until my budget allows for it. I won't take my car anywhere else, ever again. These are guys are the real deal. Make sure you give the shop dog some love. She's a sweet heart! TIP: Always make an appointment! Jeff is great at scheduling. Earlier in the week is better... they tend to get a little crazy Thurs/Fri. read more

A light came on in my engine and I took it to Pep Boys, who said my battery needed to be replaced. The light went off and I figured everything was fixed. A few days later, however, the light came back on and I decided I should take it to somewhere that deals only with VW's. First on my google search, this popped up. I called, Gordon said to come by right away. I am so thankful I went to him for this because he told me Pep Boys had lied and ripped me off. He found that a cable had been damaged, and had it fixed in a matter of hours. I'm a 20 year old college student living far from home, so its incredibly nice to know I found a mechanic who is so knowledgeable about VW's and completely trustworthy. Bonus- He mentioned Pep Boy's mistake on my receipt and offered to speak with their manager for me in order to get my money back for the unnecessary battery. read more

Ok this place totally wins in terms of customer service and commitment to doing a comprehensive job. I wrote my initial review with no ill-will towards Ocean Auto Care - just a very candid opinion. Jeff called me today and followed up to tell me that they have resolved the catalytic converter issue. They said that they have found that they can do an after-market catalytic converter. He called me AFTER already knowing that I got it fixed somewhere else -- that type of follow up is rare in any business (unless they are trying to sell you something). Jeff even told me that my review motivated him to dig deeper into the legal aspect of the catalytic converter issue specifically the legality in California. 2 thumbs up for the way they conduct their business... Alas, I still live too damn far away Santa Monica and driving the 405 probably does more damage to my car (and my psyche) then the risk of using a non-VW specialized mechanic. read more

Jeff Stephens and his entire team are amazing! Not only is Jeff a true Volkswagen specialist...but, Jeff and the entire team are the most honest, generous, compassionate service providers in the city. If you are looking for exceptional customer service - Ocean Auto Care is the place you need to visit. read more

I try to do as much research as possible to get the best deals in auto repair. I was a little hesitant to try out this place, because the prices quoted were so much less than everywhere else I called. And I was even more hesitant when I pulled up to the little garage in an alley. However, I was extremely satisfied with the customer service and work done on my car. Gordon know what he is talking about, and he is not interested in up charging you an arm and a leg for his own benefit. I've been to him a few times... once for an oil change. Once for replacing the light bulbs. And once for my 40K check up. He was great with the light bulbs only charging me $5 to change the group of them that were out in my tail light. And he showed me how to do it myself... which I really appreciated. And for my 40k check up, he was very honest about how somethings weren't necessary at that point... so I was able to choose to wait on some things. And he was still much less expensive than the dealer. Gordon is a funny guy too. I suggest giving him and his business a shot! read more