I was on a mission, looking for dress shoes for an upcoming wedding and an evening bag as well. This place is huge, but it's dimly lit and there's no music so deadly it's silent and on top of that an employee was walking around telling everyone that they were closing within the hour, not a very welcoming environment. I did find a nice little Badgley Mischka bag, but no shoes, and the whole ambiance made for a very cold shopping experience that was not enjoyable or inviting. read more

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My goodness!!! I was BLOWN away by the customer service here today from Larry. Young gentleman and very accommodating. I drove from Arlington because the sister property Rack Room mentioned my size was available here. I'm so glad I made the drive because I thought professionalism and good customer service was a unicorn these days. Nope! Larry is an example of what a company would want as a leader. He deserves recognition and praise! I'm a shopper and I will make it a point to come to this location because of the amazing selection and service. I left with three pairs of shoes instead of one. lol read more

Off Broadway Shoe Warehouse - Shoe Stores Near Me - Seven Corners, Virginia

Have occasionally found a bargain here. They don't have the selection of say a DSW. On a positive note usually less crowded. That alone wins points for this curmudgeon. Got a good deal on dress shoes. They are comfortable, and have endured pounding the pavement style walking. Route 7 can be unique. Parking usually is a cinch on this side of the strip mall. The employees are quite helpful. Satisfied with their service. You can save money here. That works for me. If in the area check it out. read more

On May 7th, I went to the store with my wife and child to buy some shoes. We were in the kids' section near the Crocs when an employee started giving us dirty looks just because there was still an hour left before closing. When we asked her for help, she responded in a rude and dismissive way. What shocked us the most was what happened next. She used the store walkie-talkie to talk about us in a really disrespectful way, calling us "dirty people" just for trying on shoes. She was speaking in both English and Spanish, using vulgar language, and didn't even care that we were close enough to hear everything she said. We asked the cashier for this person name, and she told us her name is "Marysonia" and that she's actually the manager of the store. The cashier also gave us the customer service number so we could file a complaint. We've already contacted customer service, but we also wanted to share our experience here. No one deserves to be treated like that--especially by someone who's supposed to be in charge. It was completely unprofessional and unacceptable. We don't recommend shopping at this store. There are plenty of other places where customers are treated with basic respect. read more

this cockroach was crawling around on the stool. My daughter and I were shopping in Off Broadway Shoe warehouse for winter boots and my kid was going to sit down and try on boots when she screamed. The people working there could care less. read more

Off Broadway Shoe Warehouse - This nasty cockroach was crawling on one of the stools in Off Broadway shoes. - Shoe Stores Near Me - Seven Corners, Virginia

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Every minute someone would YELL in the microphone the store is about to close from the 45 minute mark every 10 minute would actually YELL into the microphone. I asked one of the managers if this Nike shoe was $49 As marked on the sign because when i scan the box it was $74 She said it was $49 as marked on the sign. I go to the register and they said it was $74 what a waste of time. read more

Off Broadway Shoe Warehouse - Shoe Stores Near Me - Seven Corners, Virginia

I received harassment by one of the employees because I was trying on some shoes and she thought I wasn't going to pay for them. I went to give the shoes back so she knew I wasn't going to take them and she proceeded to go on her little microphone and talk about the interaction I had with her as if I was not there to try and humiliate me. I confronted her and she said "You think I want to fight with an OLD lady like you". I asked to speak to a manager and she just chuckled and said she understood and to have a nice day. Horrible experience do not recommend at all. read more

The Buy One Get One half price is what lured us into the store. We got a pair of Eurosoft sandals and a pair of Reef flip flops. Turns out that Reef is not part of the promotion. They don't post the list of products that aren't in the promotion. The sign says " Exclusions apply ". Since the Eurosofts were higher price, they didn't qualify for half price. I think it's cheesy not to post the list. I'll go to DSW next time. read more

Worst customer service I've ever seen in my life!!!! Either order online or go to a different location.

The prices are better than DSW but the selection is also smaller. Found what I needed and there was no line to check out.

I walked into the store at 2040 and my kids went straight to the aisle to try out the shoes they like without wasting anytime. at 2049 one of the employee approached me with a very hostile attitude and asked "do you guys need help"? to which i replied "no, thanks". She then made a rude comment and told me if you don't need help then stop touching the shoes and stop misplacing the shoes. I then turned towards her and said " I'm sorry, who are talking to like that, I don't work for you and I'm not done with selection". she then responded back and called me a "big assman" and stated that I shouldn't be talking like that front of my kids. i asked for a manger to which she stated that she is the manager and want to get the hill out of the store and start yelling at me and other employees telling them not to assist me with checkout. I'll stop by the store on Monday on 22Apr2024 to find out which was I treated this way and get information in regards to, is it the customer responsibility fix and make the store neat after shopping or the employees? read more

Off Broadway Shoe Warehouse - The individual who harnessed and abused her position to attacked verbally when I had my kids with me. She's extremely rude n unprofessional - Shoe Stores Near Me - Seven Corners, Virginia

I'd never heard of this store before, but it was pretty good. I didn't find shoes to buy, but there was a large selection and it reminded me of DSW but just a bit smaller and messier. I would definitely go again when I am looking for new shoes. read more

I don't go in here often but when I do leave with at least one pair of shoes, and I guess that makes me a fan. I use this place for some comfortable basic items. For me that often means sneakers for me and hubby and causal dress shoes for the hubby. I usually visit here after getting the b-day text with a coupon to use. I come in to Off Broadway with realistic expectations. I am not looking for the perfect purple shoes or amazing gold flats. I have larger feet and do not expect them to be able to answer those wishes (although I do a quick walk down the isle just for kicks mostly because I did once find a couple of awesome heals in two great colors in my size, I think they must get some returns / left overs from other places). My friend and husband doing better here because they wear more 'normal' sizes. I love that I can take the hubby in here and find him a couple pairs of functional but nice looking shoes for work at reasonable prices. So why I am not exactly sure when I gave my them my phone # (I think it might have been when I found the above mentioned heals while visiting with a friend) I am thankful for the b-day texts and glad they inspires me to visit Off Broadway at least once a year. read more

As a new customer, I experienced a frustrating online purchasing experience. I contacted the company via email the day before. I never received a follow-up response on how to address it so I called the customer support number the next morning. It was overall difficult and frustrating experience with processing and correcting shipping address. I was given incorrect information from telephone rep to change my order directly with fedex and not through OBS...Which made no sense. I called Fedex to inquire just from them to tell me it's the responsibility of the retailer to address it and change address. Now I have to call OBS shoes again. Now I'm frustrated. I call OBS back they tell me they can't help me or change my shipping address after waiting 20 mins on hold to receive negligent response. I asked to speak to a manager and no manager was available and would have to call me back. I was on the phone three hours just to not receive help. No manager followed up with me and my merchandise is floating around in the unknown. I still haven't received my goods. Worse online shopping experience. read more

I wanted to try these shoes from BOC my Sister has ordered some and I saw how cute& classy they were so I decided to order some for myself I ordered them and they arrived swiftly I ordered two pairs since they were buy one get one half off I had to return them due to them being too small I had to pay for them to be shipped back total of 16.00 I reordered them in the correct size They came very fast I was very upset when they arrived one pair were perfect the other pair was scuffed up , ripped, the glue was detaching from both the heels they were clearly worn they had wrinkles once I initially tried them on I will now have to pay for shipping again to return them I definitely will not be ordering online from them anymore when u call customer service u have to wait for long periods of time before anyone will pick up I have been holding for an hour. read more

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My humble opinion: I was bored to tears. After browsing at about the 47th variation of the same damn pair of boots... I gave up. This place does have a large number of shoes- but just not that much variety. It might have been worth my while if I'd been going in for heels -and I did spy some cute ones, it seemed, out of the corner of my eye- but if you're looking for something unique, I wouldn't recommend. I gave it three stars, only because, while the place wasn't my style, I can see it being a convenient place for others or for shopping for a special occasion. read more

I really am excited that I've found one in the greater DC area. There are tons and tons of DSWs, but Off Broadway is close to my heart and I haven't come across that many of them. I think this store is the sole reason why I am obsessed with bargain shopping shoes. I love the deals, the styles, and of course the store in general. It originally started in Nashville, and going to the original location is where my fetish started when I was 12 years old. Nothing has changed. This store was great! Staff were nice, selection was great, and i appreciated the wide variety of shoes they had to offer. It is a clean location too. read more

If I could give this store a zero I would. The people that work at this store are so rude, like if you are unhappy don't come with that attitude at customer. Rosy was the girl checking us out so rude with a attitude, saying bad words. NEVER COMING BACK read more

Help! My two son's once sweet little things are now shopping mens sizes. The sneakers here at OB aren't exactly my favorites and my kids are a bit of a loss to find something fashionable enough in comparison to shopping at Dicks but if you're not too fussy and not needing the latest Nike Shox you are covered. Today, I was thrilled that "real" men's boots - not hiking/athletic - but hip men's casual/dress zip up the side boots where jumped upon by the kids ($100 :-0). I wasn't expecting that! (Love the boot look) The sneaker look has got to go guys of America! Good selection and I found some excellent brogue/wingtip boots for my 13 year old which he was sporting proudly ($59). I'll go back for the $100 ones myself. Once you go boots you never go back to shoes IMHO. Look for coupons and save. I've been shopping here years and there's always something to be had. I'm a shoes hoarder - love the things and the treasure hunt begins here. DSW use to do it for me but the prices have gone thru the roof my last visit. Good stop at OB for a little bit of everything at a pretty good price. Staff are always excellent. read more

We walked in on a Friday morning looking for boots for my 10 year old. We found a great selection of boots but they didnt have her size. The store employee offered to see if they had them online and if so could have them shipped to us for free. We thought we where so lucky when they did and was told that they would be shipped for free. We order 2 pairs, I gave my shipping address to the employee, paid, and we were on our way. 2 weeks have gone by and when we check the tracking number it provides no updates. I decided to call the customer service number today and just spoke to one of the most rudest customer service employees I have dealt with in a long time. He was not helpful, very short, and did not provide much information. When I asked about a refund I was advised "He can't do that" So now we are left with no boots, I am out almost $100, and no way to figure out what happened. They say you get what you pay for. What we thought was a good deal was a rip off. I would not recommend this place to anyone and will not go back. read more

Buying men's dress shoes can be a headache... after all, the styles barely change, and the prices for "what's in" are insane. Enter Off Broadway Shoes. Here you can find quality name-brand shoes for 30-70% less then you'll pay at the main stores. They've got more decent dress shoes then most other stores, and they tend to carry a good variety. Since general trends in men's shoes tend to shift rather slowly, you can usually get something from a trend-leading brand that's in a style that's still gaining popularity... the Kennith Cole's I bought here for $60 two whole years ago were still in Nordstroms for nearly double that much just last week. read more

Extremely incompetent staff. Wish I could leave 0 stars. Locked the doors so we couldn't get out of the store too which is a safety hazard. Rude and very very lazy. The workers who close on Sunday's should be fired!! Will definitely warn people about this store. read more

Great selection of shoes, but the best deals (of course) are the racks of shoes in the back. I think this place has a great selection of shoes at good prices. Think warehouse of shoes where you can sink tons of money! There's a range here - I've spent $15-70 on shoes, so it really depends on how much willpower and control you have at these types of places. STephanie's willpower on a scale of 1-10 is a 2 and that's ONLY because I can't afford more. read more

Insanely rude, lazy, and incompetent staff, wrong prices posted everywhere and they won't honor incorrect prices. The amount of hassle for anything is insane. If every single one of the employees showed up blitzed out of their minds on horse tranquilizers and PCP it would only improve their competence and customer service. read more

I love Off Broadway. I love shoes. Off Broadway is an enormous warehouse just full of all kinds of shoes. Granted, some of them are slightly odd (is there really need in the world for more than 15 varieties of hot pink and purple stilleto sneakers?). But variety is the spice of life. It's harder and harder for me to find shoes--with upwards of 70 pairs, it's just difficult to find something i like and don't already have. But I never walk out of Off Broadway empty handed. They always manage to have something great and unique. Two thumbs up! read more

I'm really satisfied with Off Broadway. After a frustrating run of unsuccessful shoe shopping (I'm not a frequent shopper) that included numerous department stores and the DSW near Bailey's Crossroads, I walked into Off Broadway and found exactly what I was looking for -- black ballet flats with a simple design. I found what I was looking for right away, within 10 minutes of being in the store. I have small feet (women's 5.5 - 6 depending on the brand) and it's hard to find shoes my style and size. I expected to find something at the DSW, but all they seem to carry are larger shoes. Some of the other reviewers on here speak of difficulty finding specific brand-name shoes here. This is a good point. If you have a very specific brand/type of shoe in mind, this may not be the store for you. I came in looking for simple black flats and found them. Brands and exact styles from store catalogs don't matter much to me -- that's the kind of shopper I am. Off Broadway is definitely worth a visit if you have a general idea of what you want and are looking for low-priced, quality shoes. read more

Off Broadway Shoe Warehouse - Courtesy of www.densitydesignwerks.com - Shoe Stores Near Me - Seven Corners, Virginia

Great selection, awesome prices. Much better than DSW. Also, they give you a money back receipt anytime you buy something for a percentage of the purchase price. I've bought 3 pairs of shoes and ended up with a free pair as a result. The store is spacious, well organized and it's easy to self-serve. Highly recommend. read more

I ordered 2 pair of shoes with the bogo sale, I only needed 1 pair. The pair I needed came, but were not the size I ordered. Trying to return them was not easy, there is nowhere on the website to contact them and actually get a response...so I had to pay $8 to ship the shoes back, noting that I would like to exchange for the size I ordered. I received a refund for the shoes, of course they were the half priced pair do I was refunded that. Not an apology for their error, and not refunding my shipping since it was their error. I do not recommend buying from them. It's wrong for the customer to pay for their incompetence. read more

I ordered several pair of shoes - all in the same size. All fit perfectly except one. I called customer service to find out how to return. The young woman I spoke with informed me that since I was re-ordering in a larger size, I would be provided a Federal Express label for return - and that they would pay for the return, although I would pay for shipping of re-order. That seemed fair. I finally received a return label - but for a carrier of my choice and at my cost. When I called back, there was no record of my prior conversation, and the woman I spoke with - Jessica - was extremely rude. read more

You get what you pay for here, maybe even a little less, all things considered. It's serve-yourself, so it's tough getting any help at all. I had trouble fitting my daughter, so I asked for assistance/advice from the staff, but all they did was hand me a Brannock device to measure my daughter's foot myself. I was on my own. In the end, after two visits, I figured it out and bought a pair of shoes that worked. The place also doesn't do a great job of managing their displays, as the price on the shelf was incorrect. However, it worked in my favor, as the price at the register was actually even cheaper. Next time, I'll pay more at a different shoe store to get service in addition to product. read more

I ordered online from this store two days ago, and i tried to track my order today but couldn't. I thought it was kind of sketchy, so I called for a refund on the shoes I ordered. The lady never asked why I wanted a refund, and all she sais was, "We can't give you a refund because the label has been created for your package." not even telling me whether its been shipped out already or not.No where in the return policy does it say I can't get a refund if the label is already created. So I ask to speak with the manger and the lady tells me the manager is busy with another customer, and so I said ill wait. Two seconds later the lady comes back and says the manger is busy she has to call me back, and here I am 6 hours later waiting for a call. I feel its very unprofessional to have your customers emotionally stressed about a product that has been ordered from your online store. I would have had comfort in knowing where my shoes were or at least if they haven't been shipped yet. read more

I come here about twice a month, they up date their stock a couple times a month so I'm not always looking at the same shoes. They have great shoes for the family. They have very different shoe types too. They also have a clearance in the back. They just about have every available brand I'm looking for. It's not crowded and small like Payless. They are more roomy and there's more than one sales person. I actually enjoy coming here very much. read more

Nothing for women's larger size shoes. There seems to be a glut of sizes 6 and 7, a few sizes 8 and 9, but hardly anything over that. Maybe that should tell the buyers that perhaps if they carried the larger sizes, they might sell more shoes. Unfortunately, this store has nothing for me. read more