I tried to help my father get a car today (Toyota Corolla) like mine and the service wasn't quite there. Almost felt as if I was being judged. I dislike the negotiation part and being pressured. I was told I should be a man and make decisions on my own vs having to have my wife as part of the decision. I left and receive phone calls from a very sweet young girl in customer service apologizing. But they lost my business. I will shop a few other dealers. read more

PLEASE CHECK THE CARFAX BEFORE BUYING!!!!! I looked on Autotrader.com for a new car and saw this dealership. I looked at the free carfax on the Autotrader.com site and found every single car from that dealership that I was looking for had been in an accident. Some of those accidents even involved airbag deployments. read more

I worked with Anthony S to buy a car long distance. He took photos of the car for me, including specific requests (e.g., the headliner). Of course, it's still hard to know how many scratches the car may have, which we learned when it was delivered that there were a few. The process was very easy, but took longer than I liked. That wasn't their fault: an ice storm through Memphis delayed Fed Ex packages by a day. Anthony also made sure the car was ready for pickup when the car carrier was ready. They recommend UShip, which is basically a broker-broker. I went with another company that was cheaper and turned out to be very good. My only complaint is that the costs involved seem somewhat arbitrary (as with most auto dealers). They told me the tax was going to be $2000, but when I finally got the forms they were only $1450 and there was some large title fee. I'm not saying it wasn't right (I'll find out when I go to the local DMV), but it could have been more transparent up front. Otherwise, it was a great no-haggle experience to get a good car at a good price. read more

Off lease only was the absolute worst experience I have ever had trying to purchase a vehicle. Not only would I never recommend them to anyone, but I am also going to report them to the better business bureau and all the way up to the corporate office. I contacted the dealership after my vehicle was totaled in a rear end collision. I was told that all I needed was proof that the car was totaled and they could find me financing. I sent all required paperwork and was told I was preapproved, however when I asked for details of the loan I was preapproved for, I was told by Paulino Vasquez that he couldn't discuss it over the phone. The next day I went in, thinking I was already preapproved, only to find out that they had sold the vehicle I had selected and also claimed to have misplaced my documents. I was there from 9 until 12 when I was finally told after jumping through hoops that I was approved for a vehicle loan (again Paulino would not discuss any details, nor would the loan officer). At this point, Paulino pressured my husband and I into writing him a positive review on the better business bureau website. He then sent us over to the actual financing building where we were told we were not approved and sent back. Keeping in mind that I had been there since 9 a.am, it was now almost 2. I spoke to the GM who told me he would fix the situation and call me when he had a solution. Long story short his solution was a finance offer at 17% interest rate!! This company is dirty, they lie and string people along. I am actually grateful that I did not end up with a car from them, I can only imagine what a disaster that would have ended up being! I urge everyone to seek other options before stepping foot in this horrible establishment! read more

I have filled out my credit report and called several times with no response. I spoke to the receptionist on several occasions who said a rep will call me regarding the vehicle id like to purchase. It's a shame how people careless once a credit app is filled out online. They are willing to lose a customer, which is a shame. Best tip I can give is to improve your follow up and customer service skills. read more

I went to just test drive a certain make and model I wanted but they just didn't have a color I wanted. Mike was very helpful and so nice. We went on a Tuesday and there was a few people there but the wait for them to bring out the car wasn't so bad. Everyone was really nice. I'm going to keep checking their site until I see a color I want and I'm going to buy from them. What really sold me is the no hidden fees or dealer fees. The price is the price. I have very good credit so that's not why I'm going to offleaseonly, it's really just the ease of knowing that's the price your gonna pay plus taxes. read more

I hate that I have to give them 1 star. I bought a Toyota Corolla 2010 from them. The refused to fill up the gas tank. Then 5 weeks later the service light comes on and they tell me sold as is. Terrible dealer terrible service. Avoid salesman Sam Toure. read more

The car I wanted was ok !The problem that after 2 hours dealing with financing they offered me a 6.9 % for 72 month, when I refuse they said that my credit score was to low for a lower rate. When I told them that I did not want the car they drop the rate to 3.9 %.By that time I was angry and walked away! Ps. Never accept anything unless you feel 100% for sure you can do better! read more

Where should I start..... Went there to get a vehicle. Car Sales guy left me the whole time to browse the lot alone. Then told me to write down the car number that I was interested in, which I did. After checking the car fax on the 3 cars I liked turns out all 3 were involved in accidents... I ended up getting a vehicle with minor vehicle damage from the previous accident, which was a 2013 Camry ....... But man oh man was that a mistake 1. They gave me the highestttttt interest rate with a high car payment to go along with it! 2. I only got 1 key for the vehicle. 3. The owners Manual was missing from the car. 4. The right side window stopped going down after 3 weeks. 5. The back bumper is slightly detached 6. The insurance ppl that work there tried to make me pay $600 on car insurance.... Overall they sell horrible Cars. If your in a rush to buy a vehicle than I guess u can try them. But if ur just browsing around don't even bother going there!!!! read more

awful. this place sells you a dream and quickly makes it a nightmare. not only were they unorganized and unprofessional, they just have no customer service. 3 times i thought i would close my deal and 3 times they changed the offer. they dont care about your needs they only care how they can make more money off of the customer. do not waste your time with these people. they are tricky, conniving and crooked. i can not explain how disappointed i was with this dealerahip. they dont work with you, they work against you. i was set on a dodge charger and they wanted to force me into a chevy cruze. car lovers what is wrong with this deal? don't do it. 6 hours of my life wasted in the heat suffering in that place of chaos they call a business. how are they still open. none the less i did find a car dealership worth it. please look into miami car credit ask for jose. believe me you wont regret it. don't let off lease ruin your car buying experience with their unethical business practices. we the consumer deserve better than being treated as a dollar sign. read more

I just got a car here three days ago, and the service was AMAZING!!! Seriously. I always heard good things about this place and after a disastrous experience at Miami Lakes Automall, I decided to give them a try. I was there for a total of 3 hours ONLY!! Fast service, my sales guy was Lazaro, and he seemed very genuine. The finance guy was RJ, and he was really funny and helpful and helped me get a really good deal. The only reason I didn't put 5 is because they gave me the car with two caps for the door holders missing in the back seat, 24% oil life, and empty on gas. It was also a little dirty, and when I was done in finance I had to wait like 20-30 minutes outside for the car because it was being "cleaned and serviced" but when I got the car it was still a little dirty... I feel like since I'm spending $15,000+ dollars at the dealership they could hook it up with some gas and oil, and a CLEAN CAR. Has nothing to do with the sales guy or finance guy though they were great. read more

I ALWAYS skip over their ads on Auto Trader. The prices are always so far below NADA, they would have to roll back the odometers, or sell flood cars. If not, they are baiting and switching (car does not even exist) Buyer beware. I'm tired of having to skim past their BS ads. read more

If you buying a car from out of state, DO NOT DO IT. They have bad communication. They promise a lot of things and do not deliver on those promises. They make the car buying process the worst i've ever experience. DO NOT BUY with them if you are OUT OF STATE. I wish i never had done it with them. Even when you call with an issue they take their sweet time to get stuff done even if you have a time limit. Especially when it come to getting tags. They didn't give me any temp tags when the car was delivered to me, then after calling them they finally email and next day air me one, But now the tag expired and I call them a week before and fews days before it expired to make sure they will send me new ones still didn't get anything. Now i am suck and can't even drive this car. They are very slow moving once they get your money. So don't do business with these kind of people. Big thump down for this company. read more

I like the concept, but the environment is very rushed and not an environment you want to be in when you're purchasing "As Is". My salesman met me at the door and began laying down an array of ground rules including the fact that the owner does not accept credit union financing because credit unions won't release the funds until all paperwork is transferred. I was also told it would take a couple of hours to complete the transaction even if I were paying cash as I would still have to meet with the finance guy. I was still interested in the vehicle as the price was right. Once I saw the vehicle, I quickly realized the price reflected the condition of the vehicle as it needed a $1k set of new tires and the paint was faded. It wasn't a deal killer though until I actually looked under the vehicle and recognized a major oil leak. It's not a good place for a first time buyer, but I believe there are some pretty good deals on the lot. Just don't let them rush you into anything and take your time inspecting the vehicle. I didn't buy... I wasn't genuinely impressed with my salesman either, but there were plenty of others doing their part to help their buyers... read more

Horrible Experience!!! It's true this is the flea market of cars. We spent the whole day walking up and down the lot, but I'm glad we ended up not purchasing here!! The first sales person sent us to the wrong area, completely lost of time. After we chose a car we had to wait in line to talk numbers. When it finally was my turn they offered a 17% interest paying $10k over the car price, made not sense to me but they said it was "based on my credit". Two weeks later I went to a different dealer and got approved for 6% interest and the credit score they showed me was much higher to what off lease had said I had. Bad service, bad cars, and bad Deals!!! read more

Last night my husband and I purchased a 2010 Mini Cooper S Convertible for our daughter as a surprise 18th birthday present. When I arrived I was greeted by Adam, one of the sales associates. He was very genuine and willing to help. Once we found the car I was looking for we got on one of their golf carts and he drove me to it. (That's how big this place is!) Fell in love with it and was eager to test drive it. To my surprise Adam let me take the car off the lot ALONE to go for a ride. I loved that. No pressure, and I could test the car without a sales person staring at me. Who does that? (Bonus points) I did notice that the car had a check engine light. (Since the car is for my daughter I was concerned) one of the sales managers Ray explained that it needed to be taken to an off site Mini mechanic to repair the issue. So I left and came back later in that afternoon with my husband. We got a chance to speak with the head mechanic (named Ray as well) and he assured us that the car would be repaired and would not have any engine issues. My husband and I decided to take a leap of faith and purchase the car. We were given a "we owe" for the check engine and will take delivery once all repairs are made. Paperwork was simple, Adam had already left for the day so Andy helped us. He was also very friendly and knowledgable. Financing was a breeze and Bill was very nice and thorough. I don't understand why people get upset that there are cars on the lot with previous accidents? Accidents happen everyday and if they're not reported they don't show up in Carfax. I actually appreciated their transparency. Even though the experience has been fantastic so far, I'm only giving them 3 stars because I am nervous as to what the final outcome of the engine issue is going to be. We're keeping our fingers crossed that it all works out. Stay tuned for a final review...... read more

I purchased a car in 2014 from here. Read the cardiac they supplied me. The car was totaled going 35 miles per hr. Come to find out the car had a salvage title which is nowhere on the carfax. I received a new carfax which has some discrepancies. The value is way less because of the title. I purchased the extended warranty which would have been void because of the title. I did all this research for safety for this car since it was for my 16 yr old and this is what I bought. Not sure how the carfax has changed and who is to blame but the safety should come first read more

Stupid ass place, drove all the way from Doral to this piece of shit dealer only for some asshole to tell me "hey don't waste your time here we won't accept your trade in because it's not paid off, or if we do we will pay you 6k" yes that's what they told me 6k for my Dodge Ram 09?? You people r fucked up. All that with out mentioning the "offices" looked like a god damn notary.. read more

Just bought a truck from them today. Best car buying experience ive ever had. I started on their sight and comparing with dealers around the area the price was clear and more than fair . Even when a dealer got close on price they would have a dealer fee of 500 to 800 and that would price them out of range. They let you roam the lot all you want. When you are ready they get you a sales rep and the process begins. My salesman Alex was informative but unassuming and no point did i feel pressured. My finace guy Tamari made me offers on extras but did not oversell and actually ran the numbers again to try to accomodate my payment goals. Once again informative but no pressure. They deatailed my car before giving it me. I left an item in my old car, i called later and they are holding it for me. A friend of mine also bought a couple of cars a few monrhs ago and had a similar experience with them. Thanks read more

I have to admit these reviews scared me! And I can see why, OLO's "as is" policy is a little intimidating. They assume 0 responsibility for any trouble the car has after you drive it off the lot. Regardless, I decided to give them a chance. Huge selection and they let you walk around the lot by yourself, which is nice. I looked into many options. Test drove 4 cars, which they also let you do alone. I did LOTS of homework tho. Comparing vehicles side by side, budgeting, diligently checking Carmax. MOST of their cars have been involved in accidents, hence the super cheap prices. I ended up deciding on a 2012 car with 18000 miles, which I absolutely made sure was still covered by factory warranty. It had been in an accident but was repaired and I approve of after test driving. They had me in & out, it was pleasing. Very quick work force. Took the car to the dealership today and car has no major issues. Very small tweaks to be made. My overall experience was great, left with a great car at a great price. Give them a chance, BUT DO YOUR RESEARCH! read more

STAY AWAY FROM THIS PLACE LIKE THE PLAGUE!!!! I bought a 2011 Nissan Leaf with 41,000 miles and they told me the car would get close to 100 miles to the charge. Lies. This car gets 64 miles in ECO mode in the city stop and go and 54 miles on the highway. That right there is enough to give ZERO stars if allowed, but it doesn't stop there. Richard Alfonzo is the finance manager in the Miami office and sold me a 36 month 50,000 mile extended warranty for $1,092 as I wanted protection for the Lithium Ion battery pack that is $5,000 to replace. I called Warranty Solutions and they told me I only have 9,000 miles left (50,000-41,000) which is incorrect. The used car warranty tacks on to the existing Nissan Warranty of 5 year 60,000 for the battery pack. Of course Richard doesn't return my calls and now I'm fighting with the warranty liaison named Donna I think who is completely rude and tries to defend her company's reputation from all of this bad publicity. read more

I bought a Jeep Patriot for my son at the Miami location. Understanding their program of no frills and no warranty, I still bought the car sight unseen (my mistake!). My salesman, Santiago, said he drove it (said it drove fine) and also sent me pictures of some of the body flaws. I picked it up last Friday and immediately noticed there was a problem with what appeared to be the differential - noticed it on my first left turn. Turns out the car needs a new differential, probably a $3k repair at the dealer. First, this was such an obvious problem that Offlease should have picked it up...or maybe they did and sold the car anyway. What irritates me more than this is that I have sent Santiago multiple emails since last Saturday without the courtesy of a return email. How do you know what your options are when there is no communication?? I think once you buy a car from them you are completely on your own...forget the 5 day swap because no one will return your calls/emails to facilitate the swap. BTW, if the car has been in an accident, which most of their cars have, you will more than likely have a problem getting the manufacturer to honor the warranty. The prices are very good at Offlease (there's a reason for this, these are cars that real dealers will not put on their used car lots) but if you have to shell out another bunch of thousands of dollars after you get the car, it is no bargain. Buy from them but be very aware - do not buy without seeing/test driving the car and having it checked by a mechanic. They are what they say they are, and worse! read more

got my Infiniti G37 here and couldn't be more pleased. my boyfriend also got his mustang here. planning to get my moms new car here as well! Amy helped me out 100% great service from everyone just make sure you bring your walking shoes! read more

I went to Off Lease Only Miami to look at a 2015 Tahoe LTZ they had listed for sale. I intended on trading in my 2002 Tahoe LT 4x4. My Tahoe has nearly 179,000 miles, but is in overall good condition, and everything works. My Tahoe had a $7,000 paint job a couple years ago, new brakes and rotors, 20" factory chrome Chevy rims, 20" Toyo A/T tires with good tread, just had front end aligned, and it runs and drives great (the exterior of my Tahoe shows excellent). Their appraiser said it was only worth $750 for trade-in value! Absolutely ridiculous! I've owned the Tahoe for 11 years, and it was never in an accident. They do not offer a fair price for trade-in value in my experience, so be very careful if you plan on trading anything in. The 2015 Tahoe LTZ (listed at $42,900 with 38,502 miles) that I looked at had been in an accident, a minor front end collision, and no one had even bothered to fix the damage. In addition, it appeared that some one had backed into something, as there was exterior damage to the back bumper. Numerous scratches and dings. Dark stains on the interior carpet. The back lift gate didn't work properly, and one of the rear signal lights was malfunctioning. For a 2015 model vehicle, this is not good. Their advertising says it's priced about $9706 below the market average, but it doesn't tell you that by the time you fix what needs to be fixed you would be paying around the market average price anyway. They do not negotiate on the price, which is not acceptable when there are numerous issues with a vehicle. I recommend that you be extremely cautious if your going to go to this place (take a mechanic with you). I walked away, and I don't plan on ever going back. read more

What an absolute joke of a company. I called regarding one of their cars that I was interested in on Saturday. I got a all on Monday from a completely different location asking if I had any questions. I told the person calling that I needed to trade in. She said she doesn't do that but would have someone call me but they didn't open until 9 AM so they would call right after that. 2 days later I'm looking at the car online and entered my info to have someone call me again. Sure enough, someone from the same location as the first time called me again so I went through the whole thing about how I needed to trade my car in. I was told again that she didn't do that but they have an appraiser in my area that could come look at the car and make me an offer. She then told me that she would have someone call me. When I hesitated and said I was told someone would be calling me already but never did she said she would "escalate" my call and someone would get back with me right away. Fast forward to today (Friday). I again was looking at the car online and initiated a chat asking if someone was ever going to call me about my trade in. The person chatting said that he would have someone call me. This time someone actually did. He started by saying that he was told that I was interested in one of their cars and asked what questions I had. I told him that I've been trying to get information on how to do an out of state trade in. He then informed me that OffLeaseOnly doesn't do out of state trade ins and that I'd have to sell my car via private party. Thanks a lot, Off Lease Only, for wasting 6 days of my time for nothing. read more

First, the salesman let the keys go while I was buying the car, so someone was actually taking it out on a test drive and the manager had to run out there and get the guy out of my car. NOT OK. Then, the guy that was doing the loan paperwork was the nastiest, rudest BULLY on the planet. He gave me such a hard time about using my credit score and getting the best offer. Actually had to refuse what he offered and went to leave the sale on the table, until he relented and let me know the other options (ALL were a lower interest than that creep said I HAVE TO TAKE). They keep this nasty guy out back, unseen. read more

I bought a car from Offlease last year and my experience was wonderful. I raved about it to my children who were going to be buying cars this year. Well unfortunately there experience has been horrible. No one calls you back or sends pictures. My son is preapproved already can purchase any vehicle Everytime he picks one no one calls for days so he has to call at which time the car is sold. What has happened in the last year that your service has gotten so bad. 700 employees and still can't get good service. read more

Just came from this dealership, and I am beyond disappointed by the customer service I just received. I wanted to trade in my car, and they appraised my car and only offered me $2,000 on a car thats valued by KBB at $5,000. the sales person Ridel showed a paper with noted the appraiser wrote stating my car had a hood ding, which is not even visible from a rock hitting the hood its a damn chip. i then asked the sales person to let me speak with the person who appraised my car, another guy showed up and I asked him whats the reason for such a low appraisal value when KBB say $5,000 in hood condition, he then said that they do not use KBB and he said i dont know about this car, so he was t even the person who had appraised my car, pretty much Ridel walked away from us and we never saw him. the other sales person then said let me ake a "call" and offered $2800, beyond ridiculous. while i was talking he then cut me off Nd said let mw bring you your keys and left. so much for great customer service, especially after my boyfriend purchased 2 vehicles from them. read more

I purchased my 2015 Ford explorer off the lot. Went to the dealership where I purchased my truck and was having issue with my Bluetooth not working after having my phone checked discovered it was not the phone, I was told that NO ONE can touch my truck but the radio guy who comes to the shop Mon Wed and Friday 8:30am to 10am advised the lady that I work during those hours what are the other options, Well I was told that was it, so I said well I cant get any help or no one else in the company can look at my truck was told NO. He is the only one. I processed to say so no one else is no willing to help me and she no one can help me. Mind you she was just with a customer and her customer service with that customer was rated A+ after I heard her. So I quess I will not be able to get my truck services ever until I quit my job. I placed a call to the sales manager for a return call. NO call yet. What happen to helping the customers no matter the race or issue with a problem. read more

Great dealership everyone was so friendly no one was pushy you ate there for a while they give out snacks coffee I got my car most important at a great price ask for Erik he was great !!! read more

Yesterday I purchased a Jeep from Off Lease Orlando. The experience began positively enough. While it was difficult and exhausting to search through thousands of cars with no type of organization to the lot, it was worth it to find a good deal. Ultimately, I settled on a new Jeep Patriot. We were told by our sales representative that we could leave the lot to go get the cash for our down payment. However, after being gone for about 30 minutes, we began getting call after call, every three minutes or so from people at Off Lease asking when we would be back, and telling us the "Business Manager" was waiting on us. This was the point where the whole experience went down hill. In my meeting with the "Business Manager," Vincent he scoffed at my down payment, and treated me like an idiot for not choosing to buy in to their "Extended Warranty." However, I found a good deal on my car and was willing to put up with this in order to get it. I left the office and went to drive away in my car, which was supposed to have just been cleaned. However, the "cleaning" process left dirt in the carpet, some type of glue right above the driver side door handle, and black goo (is the only way I can think to describe it) sprayed all along both sides of my new white car which I will now have to scrub away. Considering all these things, next time I need to purchase a car I will be going to Car Max or Carvana, which have comparable prices. read more

I had an issue with my car and was pleased to see how concerned the owner of offlease only and the company as a whole was. I was immediately contacted and impressed by the quality of service and concern that I received. It was good to see how much the company really cares and that they were truly interested in helping me and making my experience a good one. read more

We needed a large SUV and decided to go with offlease only. We used Eddy, he was great! Professional and very helpful! We were out of there in no time. read more

this place is like a flea market, very low class outfit, and it was a very stressfull and unpleasant experience. the sales guy was a good guy but everything about the process was a disaster. they also sold me an extended warranty that when we took the car to the dealership, both the warranty company and the dealer gave us a hard time. i called the finance manager that sold it to us, and he was no longer there, and they transferred me from telephone to telephone and never had anyone that was willing to help, rather they kept transfering me. then i tried their on line chat which was even a bigger joke because you state your case and they never reply. if i would have known all of these in advance i would have gone to the dealer, paid a few more bucs and save myself a hughe headacke. i would never ever consider buying anything fromn this clowns again! read more

I have to admit that I was a little apprehensive of buying a car from here. Especially after reading all the negative reviews but I had been looking for a car for the past month both in new and used car dealerships and couldn't find the car I was looking for in my price range. A friend recommended this dealership and said he had nothing but a good experience. So I decided to take the chance. As an out of state buyer form NJ I wasn't sure how the process would work but I have to say that I couldn't have been more pleasantly surprised. From the first phone call, Jay Hawkins (the out of state sales rep from the Miami location) offered nothing but 100% customer service - returned every call, every text and answered all of my questions. He even took pictures of the minor defects on the car and texted them to me. To be honest, he did more from 1,400 miles away than some of the local dealerships 2 miles from my house did! I ended up traveling to Miami and purchasing the car from him and so far so good (keeping my fingers crossed)! read more

Mr. Fisher promptly addressed our concerns and we were able to resolve our issues. I appreciated his attention to our complaint and wanting to rectify the situation. We visited the Lake Worth location to exchange the vehicle initially purchased at the Miami location. Lake Worth was a better experience. Only leaving 2 stars because this review is for the Miami location. I would recommend the Lake Worth location. read more

Mike Barcelo was my salesman, real nice person and very respectful. As far as complaints that I am reading, I really do not understand. I have bought many cars in my lifetime. Reality is that a used car is a used car. If you want a flawless car, buy new, I always try to get a car that is still under dealer warranty, so I can take care of whatever issues arrise under the original warranty. With that said, I was really happy with the experience and a good deal is a good deal. Hate to spend money on an asset that everyday looses value. read more

Was extremely impressed with the my experience at this location! Just purchased a 2015 Nissan Altima today, 4/8/16. Mark N. went all out to make sure I had a great experience, couldn't be happier. Would definitely recommend to anyone looking for a new vehicle. read more

We had a great experience. Wilfred was very attentive and helpful. We did buy a car from them that same evening. Only problem, they were not able to fill the tires with air because the machine was broken. read more

After driving all over the south Florida region for the entire day I had almost given up until I came across Off Lease only on a craiglist post. I wasn't sure if I'd get the same treatement I received all day with the rest of the crappy dealership, and I definitely got the best treatment here. Everything was straightforward and to the point, the salesman Wilfredo answered each and every one of my questions and worked with me to make sure I drove off the lot with the car I came looking for. Everyone was friendly, customer service was excellent! read more