I took my PC in for repair and was quite content with the service, price and at my 79 years of age…read morethat hard to do.

I had no idea what was wrong with my computer. Julio was able to figure it out and got it fixed…read more Great customer service.

Regarding the recent 2-star review from Mo H., I normally wouldn't comment on another customer's…read moreexperience After reading your review, I honestly don't feel it accurately reflects what I witnessed. I was actually in the store during the interaction described in this review because I was waiting to pick up my repaired computer from Jason. What caught my attention is that I happened to overhear most of the conversation. The discussion was not simply about "AI tools and data security" as described here. The customer was asking questions about bypassing restrictions on a company-managed computer and accessing or transferring files that were being monitored by his employer. Jason clearly stated that Alice Computerworks does not provide services that help customers bypass company security policies. The customer then asked about purchasing a laptop matching his company's model, and Jason spent time looking up specifications and pricing for him. I was waiting for my own computer and observed the interaction for roughly 10-15 minutes. At no point did Jason appear rude, impatient, or dismissive. Ironically, I was at the store because Alice Computerworks had just repaired my computer. The service was fast, professional, and the issue was completely resolved. In my experience, Jason has always been knowledgeable, honest, and willing to help. What I witnessed that day was not a business refusing to help a customer. It was a business choosing not to assist with requests that could conflict with a company's security policies. I respect that decision. Professional service, strong ethics, and not willing to do something questionable just to make a sale. That's exactly the kind of computer shop I want to support. 5 stars for Jason and 5 stars for Alice Computerworks.

I came in and made it clear from the start that I was ready to pay for a consultation, specifically…read morearound AI tools and data security. I was not browsing, not wasting anyone's time. Within two minutes, the employee (I believe his name was Josh) redirected me to the owner. The owner wasn't there. No offer to schedule anything, no follow-up, nothing. I asked about laptop pricing and whether they could compete with Amazon. He said yes, they can match prices. Fine. But the entire interaction felt rushed, like he had somewhere better to be. No effort to actually help me understand anything or earn the business. That's the thing. I was ready to spend money. On a consultation, on a laptop, potentially both. But when an employee doesn't own the outcome, it shows. The owner should know that customers willing to pay are walking out the door because the person on the floor doesn't seem to care either way. Left with nothing. Spent nothing. Completely avoidable.

Fast and efficient service, reasonable prices. The technician called me as he was working to tell…read moreme how things were going.

Owner very knowledgeable and truthful good man truly helps with no upsell or BS. Very grateful for…read moreinformation given for a charger I was looking for my Dell laptop which he didn't have on-hand and specifically told me where to buy and what to buy to work with my specific laptop instead of selling me a useless one.

Holy cow, this one tears it!…read more I called to find out about an in-warranty repair for a Thinkpad laptop. The guy I spoke to said that it was company policy to charge an additional $100 to the customer for "diagnostics" despite it being under warranty. He said the warranty was for parts only. At first, I attempted to calmly explain that it was in warranty and it covered parts & labor-- they were more than welcome to charge this fee to Lenovo. He said that it was company policy, and that if I didn't like I could look for another provider on Lenovo's website. I told him I would not only gladly do that, but I'd also go out of my way to make Lenovo aware of this "company policy" in hopes they are no longer an authorized reseller, thus sparing this company from trying to rip off unwitting customers who don't know any better. Warranty service doesn't cost the customer; never has, never should. Stay far away from this company; given their policy and how it was positioned, I wouldn't trust their integrity or honesty in the least. (For the record, the gentleman I spoke to was at least very nice and indicated that while he didn't personally agree with the policy, it was still the company's policy)

I called over two days about warranty service for my brand new Lenovo laptop since they're the…read moreclosest authorized repair center. Everytime I call, the "department" that handles warranty repairs is unreachable. I called today around 8:30 to see if I could catch the service department before things got busy, but again, couldn't reach them. I spoke to a call center guy at the company and after saying that I needed warranty service, he mentioned that the warranty department charges for services. I was confused since my Lenovo warranty was supposed to cover any service. I wasn't told a price, since I couldn't reach anybody, but if it's $100 as Jon T mentioned, this is unacceptable. I'll be opening up my laptop on my own because if warranty service is like this, it's like not having anything anyway.

The best services anywhere. I never waited long for any repairs, and ordered an upgraded laptop…read morefrom them got it back in a couple of days, great prices, knowledgable and friendly too.

Great place and reliable service! Have taken many a laptop and computer here to get fixed. Both…read morefrom viruses and just needing a clean wipe so it will run faster again. Ray really knows his stuff. Great family business that I will always take my computers to. Tried updating one of my laptops to Windows 10 and it was a disaster. Ray was able to get it back to Windows 7 and have it running again! I was even having problems with the fan turning on but he got it to run again.

I had hands down the best experience with Omar. Super informative. I told him that I wanted a…read morecomputer to take home today financed for 3 months interest free. If you go in knowing about computers perfect. If not Omar will help you in a way these big box retailers don't. Overall I got a great price a sick custom built computer. Going to send all my people here.

Would be zero stars but it's not an option smh…read more I'm not sure why this place has a storefront to be honest, they couldn't be less prepared for, or excited about walk-in business. Have you ever walked in some place and been asked "Can I help you...?" in a way it was clear the guy meant "Wt-...? Are you lost?" So yeah that's how it starts, I tell the guy I'm just taking a look around, he never leaves the doorway of the backroom to approach, he was strangely AVOIDING providing straight answers to basic questions like "How much would a 5090 build start at?". I love to talk about this stuff I couldn't have been more pleasant and friendly at first, but every response he was like COUNTERING me TRYING to make me go "oh forget it " and walk out or something. For example, I noticed the radiator didn't fill the top section of a completed build in the showroom, and simply asked "Is this AIO 240mm or 280mm?" He said he wasn't sure, I literally said nothing but I did have a surprised look on my face and I kid you not the guy goes "That one's already sold so there's no point in me discussing details about it." I think I ended up asking him straight up if he could even hear what I just asked. (Did I mention he had two wired airpods in the entire time?) Seriously though, this is a developing story because I wasn't there by accident. There was a different store with the exact same name in Anaheim that I made a purchase from a while back. That one wasn't a bad experience actually, so I figured I'd stop by their new location now and have a look. My receipt lists the exact same phone number as listed on their website, and this listing. I'm positive these are the same guys who have just changed their location. TLDR; I shopped with these guys once at their previous location, and I either got insanely lucky that first time, or they got WAY worse. Avoid this one ppl. Scam likely.

Let me tell you Jeramiah and his crew at Apogee are real life savers!…read moreI was in serious trouble when my biz computer displayed the terrible blue screen of death. Apogee was able to help me out and in a very short period of time I was up and running again. Jeramiah even took the time to walk me through the new set up after I got the computer home. Customer service at Apogee is excellent!

I could not be happier with the attention to detail and performance! They went above and beyond…read moremaking me my pink computer and where super nice!

First time I came here was 07/08/24. I was looking for help because my PC started crashing and…read moregetting BSOD. I came to these guys and they were easily able to pin the issue and explain the resolution in a timely manner. Just recently I've come back for a new issue and yet again they were able to help me figure out my problem. Highly recommend these guys if you're unsure or need a second opinion on any issues.

Excellent computer repair place. Edgar and his staff are knowledgeable and professional. I would…read morerecommend them to anyone for fast- reliable service and wonderful customer care. There is no better place in the area than Hi-Tek Solutions!