Well I hate to have come to this point. I have been going to Gerber with my cars for the last few years and they have been awesome! But... unfortunately I brought one of my vehicles in and they have yet to fix it. It had been almost two months and this shit hole establishment has done nothing. What a fucking joke this company is learn how to fix a fucking car you jerk offs. This isn't jiffy lube or maybe it is because all you have been doing is lubing me up and absolutely fucking me! Thanks Assholes! read more

I had my car repaired here after getting damaged from a tree through rain storm. It took them 3 weeks to repair my vehicle and then the vehicle was only 80% repaired when I picked it up. They were still waiting on parts to come in for my car roof and had to replace a door piece that was remove(why it was removed, I don't know because the man job was to repair the windshield and rear view mirror) I had to come back in on another day to have this done after then being told that the door piece ordered might not fit so they would have to reorder the right one. I would probably give this review 4 or 5 stars but the communication was not good over the course of the initial 3 weeks. I had to call many of times to get updates. read more

I selected Gerber Collision in Oaklawn(SW Highway) for repairs to my vehicle after a tree fell on it. The repairs took about 3 weeks. I picked up the vehicle and it was 80% ready. I was told I had to bring it back in because the roof rails had not come in and a door piece from door was missing(don't know why it was missing because it doesn't take to remove anything from the doors to fix a car windshield and mirror). I brought the car back in for them to put the rails on and fix door piece, to be told that the wrong door piece was sent and that a new one might have to be ordered. They seem to try to get me in and out without having to wait a long time. The communication during the original 3 weeks was was not the best, a lot of times I had to call to get updates on my car instead of them calling me first. Rule of thumb, if you bring your car here for repairs, you will have to stay on them. read more

If I could rate it negative stars I would. Had vehicle for 54 days for minor scratch repairs. Made 3 trips out there before it was completed. First visit after being told it was completed found new damage caused by Gerber, unfinished replacement of parts, and damages still not finished. Second visit found damages still not repaired. Took over 30 mins for the manager to even come out to talk to me, even though it was known I was unhappy. Last visit the person at the desk wanted me to pay before showing me the vehicle. Being that Gerber had to pay my vehicle rental for 27 days. It probably would have been cheaper and quicker to just have painted the vehicle to begin. Rather than try to work around rock chips and doing a sub par job to get me out quick for cheap. Communication is lacking at this location. Nobody knowns what is going on. Every time I called I got different stories on if the vehicle was painted or not. They killed my battery and tried blaming on a rodent. Was told it was repaired, came by 3 days later to get something out of the vehicle and was told they were still working on it. Vehicle brought with half a tank of gas, at final pick up time had a half. Even at end they put on a destroyed sticker on the windshield, why even do it? What was the point? It is clearly destroyed, and now I have to remove it. I wouldn't take my vehicle to this location, nor would I recommend this location to my worst enemy. Green is what Gerber considered to be completed work on first time told it was completed. Yellow was second time told it was completed read more

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Gerber collision had my car for 13 days for a small repair on the front bumper they did not call me to give an update about a part they were waiting for they would not return my phone calls I strongly would not recommend this business read more

My vehicle has been there since October. My car received a parking ticket while in gerber's possession, which it is still in their possession. Wasn't informed by staff instead found out from the Oak Lawn police department that I missed the payment and hearing for the parking ticket. I called to ask about it and Beth said the guy probably didn't see the ticket. Top notch customer service, last time I will take a vehicle to this dump. If you can avoid this place, do at all cost. read more

Honestly, my experience here is nothing but positive. They set up an appointment immediately with me to get the service started. I only waited a few minutes before the adjuster met with me and went over the process. I was notified by text on the status of my car and estimated date of completion. It was completed sooner. I did have to return because one of my headlights were off (typical) and they helped me on the spot and took it into the garage to readjust it. A nice plus is that enterprise rent a car is next door so my insurance was able to arrange a rental for me. read more

So I walked into here yesterday just to see if they could look at my car and when they would be able to take it in. Jorge took me right away! I have progressive and they work with it. Jorge made sure that my car was going to get looked at ASAP and had great customer service, was very friendly and polite. Its nice to see someone who cares about their job and customers! He called me this morning saying my car will be ready to look at Friday and I can set up my rental today! Did I mention their is a enterprise right next store! Now that is quality service ! Thank you Jorge! read more

Worst repair shop ever ... don't go ... they'll repair your car with cheap used parts and then later start tearing apart ... stay away from this place ... screws were missing from front panel ... do not go to them ... they'll screw you over ... please stay away ... read more

Best car service. Took my car there after an accident. They kept me updated on every detail.

Excellent service and sooo nice. I had gotten hit at work, they were nice enough to cover first 5 days of rental car for me. Jose got wheels in motion to get car back to me faster. When returning rental car on New Yrs eve, insurance place was not open and I could not afford rest of days on rental car Beth @ Collision pulled some strings and they covered rest of my faire. I am extremely greatful to them and would recommend them to anyone. My Aveo looks awesome, I am extremely satisfied :-) read more

*edit to say that the manager offered to pay for my rental car for a few weeks (assuming a few means 3) and then only paid 2. It was a nice gesture, but saying one thing and then doing another doesn't sit well with me especially when rental cars are astronomical and since the car sat there for 2 months because of their lack of care* I usually don't leave reviews unless something is an exceptionally good or bad experience. My family and I have been using Gerber forever and have never had issues. I actually requested my car be sent here specifically. However, these past couple months have been hell in part because of their lack of urgency. My car was in an accident mid August and it took them 2 MONTHS to do the required tear down on the car, just for me to find out that it was a total loss. My insurance and I had been waiting all of this time when I could have used the time to look for another car. The fact that it's a total loss has nothing to do with Gerber, but the lack of customer care to get the ball rolling is unacceptable. I had to call them every week just to find out the status of the car and continued getting the run around, when in reality they weren't doing anything with it at all. So now I'm essentially screwed because I only have a few days left of rental coverage since my family has exhausted it while waiting all this time for answers. Never again will I or my family use this location or recommend it. I sincerely hope they are able to turn things around soon because they used to be a good business that seemed to care about their customers. read more

George made the process of checking in my car so easy. He was courteous, professional and friendly. I would recommend using Gerber for your auto body needs. Remember to ask for George. read more

Jorge is by far the best Gerber has to offer . He represents the company well . I would have went elsewhere but because his customer service is impeccable I am scheduled to bring another one of my vehicles to you guys for a repair . His service is impeccable ! Kudos to Jorge read more

I called this location approximately 20 minutes before they were going to close on a Saturday. I had just received a quote from a competitor that seemed high (it took them about 10 minutes to assess damage and provide me a quote). Assuming a quote would take a similar amount of time from Gerber, I called to see if they could squeeze me in. The woman who answered the phone immediately told me when closing time was and that they would need at least a half hour to provide a quote. I said that I understood it was at the end of the day but getting in on a weekday is impossible for me because of my work schedule. In the middle of my sentence I was placed on hold. Once the woman took me off hold I explained that I was on my way to their location and could be there in 5 minutes. I overheard a gentleman in the background say that he was willing to stay and provide a quote. When the woman on the phone heard I wasn't right outside the front door she told me that staying was impossible because of closing time. The woman who answered the phone did not listen to a word I said and was simply waiting for her turn to tell me what she couldn't do. She was rude and dismissive. While I understand the desire to leave work at the end of the day, I believe that if you are in business and have posted hours, you should serve customers during that time. After all, we pay for your hourly rate. The only thing that I learned about this location is that they close at noon on Saturdays but that really means 11:45 AM. That woman wanted nothing to do with assisting my needs. read more

I had the worst experiance with Gerber. My windshield broke on a holiday weekend. They were closed Sunday and Monday (for the holiday) and my insurance company said they would call me Tuesday morning. Tuesday comes, no call. Wednesday comes, no call. I call them on Thursday and they tell me, "Oh we called and talked to your son and left a message." 1. I do not have a son. 2. The number they called was my cell phone and I'm the only one that uses it. When I told this to the guy answering my call her just gave me attitude. It was like dealing with a teenager who got stuck working on a Saturday night. I don't expect anyone to be passionate about glass repair, but you don't have to be a jerk. So after that, they told me the service guy was going to call me first thing the next morning to tell me when they were going to be there. Around noon I had still not received a phone call so I called them... again. They told me the repair guy would be there between 3-5. Ok, so 5:00 comes and goes and he doesn't show. I couldn't believe it. I called again and they told me they would come today first thing this morning. They showed up around noon and replaced my windshield and waved half of my deductible. They did a fine job (at least it seems so, so far) but dealing with that hassel wasn't worth it! UPDATE: So after I posted my review on yelp I got a call from the manager. He had read my review and wanted to apologize for everything that happened. He then sent me a letter in the mail with a $25 dollar gift card as an apology. I thought that was really nice. I hope they can work out the kinks so they can get things running smoothly. read more

After Someone hit the side of my car I went out in search of an estimate for repairs. The cost ranged from the cheap local owned repair shop to the oh-so-expensive dealer collision repair center. I drove next door to Gerber just for another estimate - after 30 minutes of the front desk staff asking endless questions and calling over several other people for help - the estimate was DOUBLE that of the DEALERSHIP! If this amount of flailing happens for a simple estimate- no chance I will risk them trying to actually fix the car! read more

I took my minivan to Gerber after it had been in an accident, and I won't be going back there any time soon. The first time I opened the sliding passenger side door after the "repair" it literally fell off the hinges. Let me write that again, they did such a poor job repairing my car that the door literally fell off. Also they did a terrible job on the alignment. I would not recommend anyone go to this Gerber Collision & Glass. The workmanship and attention to detail were just flat out HORRIBLE. Ben read more

I had my vehicle repaired earlier this year with no issues and recently I backed into a fence and wanted to get an idea of the cost to repair. I spoke to Steven who looked at my vehicle, had his detailer look at it and then asked the detailer to try and buff out the scratches, took about 10 minutes. While the scratches were not able to be completely buffed out, it was a dramatic improvement. I had asked Steven what I owed and he said nothing, enjoy your day. I was pleasantly surprised and want to have the repair done properly and will DEFINITELY take my vehicle there to have the repairs done. Thanks so much Gerber for the excellent customer service!! read more

Thanks to some jerk in the parking lot of a Jewel, my back bumper got beat up pretty good. How this guy or girl managed to hit my car so hard while it was parked is beyond me, but my bumper was hanging off the frame and there was paint all over it. The lovely gentleman/woman did not leave their information, of course, so I had to pay for this repair (though my insurance did cover most of it). I went to Gerber and they did an amazing job. It was ready within two days and it looked brand new. They even took out a dent that came with the car when I bought it! They were really friendly and helpful. I highly wreck-ommend this place for anyone that needs collision repair. read more

I had an awesome experience at Gerber! Highly recommend this location they are friendly, prompt and customer satisfaction is of the upmost importance. Plus the complimentary car wash isn't bad either lol See Luis he's great!!! read more

Had a great experiences dealing with people at Gerber. They were in constant contact with me every step of the way by text and phone. My vehicle was ready 1 day before estimated date of completion. They made a bad accident as painless as possible for me. Thanks again Aaron and Luis. read more

Awesome crew at O.L Gerber on SW Hwy! Here, they strive to make the customer completely satisfied and to have their vehicle ready when they say it'll be ready.....even if it means the crew has to stay late!!! The work is of utmost quality and top notch! Can't get any better than that! They work with insurance companies without you really having to lift a finger! That was a blessing! Their assistance with the car rental company was also an added bonus, and much appreciated. This shop comes highly recommended for your glass or body repair for your vehicle. Top level of professionalism, courtesy, and customer appreciation! Thanks Gerber Collision! read more

I've used this Gerber location previously when I needed serious bodywork done. That was about a year ago. I am happy to report, no issues with the work since then. About a week ago, my son's bike fell over and hit the bottom part of the passenger door and knocked off one of the ground effects. I scheduled a time online, brought the car in, and within an hour they not only reattached the ground effect, they didn't charge me since it wasn't that big a deal. Well, to me it is a big deal when a company takes care of it's customers and doesn't nickel and dime them. Can't recommend them enough. read more

My name is Sharon Maresso, I recently had work done at Gerber collision and Southwest Highway in Oak Lawn Illinois I found them to do an outstanding job on the car and Edgar Rivera was very polite helpful and very caring as the estimator thank you read more

A friend recommended Gerber to me so I took my 2007 Ford Expedition to them for an estimate, they looked at it and told me they would call me back. I never received a return call. Called them back twice they said they were getting estimates. Two weeks later still have not heard back from them. read more