Freezer door wouldn't close properly so I called on a Sunday evening & Dustin talked to me about the door. It was leaking slightly so he came over the next day at noon to repair. Quick response, great customer service, quick repair and reasonable price. Thanks Dustin! read more

What went well? Everything. Quick, efficient, kind and professional. I felt price was reasonable especially for a Sunday afternoon. We won't call anyone else for appliance repair. They called the next morning to insure our problem had been resolved. Who does that anymore? 5 star customer service. read more

STOP SCROLLING! Look no further!!!! Why aren't there any 100 star options?!? It's Sunday, my awesome Maytag washer's electric board was going crazy then stopped working. Thankfully I had just put towels into washer with some detergent before the water started flowing. I called Ohana Appliance Repair and a sweet lady answered my call, on a Sunday! She informed me that I would be added to Dustin's schedule and he would get back to me. I was waiting for a call tomorrow (Monday) but a white van appeared in my driveway and it was Dustin. He was in the Mililani area and saw my name and address on the request list and decided to stop by. I was nearly in tears! My 14 year old dog just passed away, now the washer is down but this sweet gentleman made the time. Turns out that the electric board was shot, and doing a price search revealed the new electric board and labor would be pretty expensive. Dustin suggested looking into buying a new washer since fixing it would be over half of what a new washer would cost. I asked Dustin if he accepted Venmo so I could pay him for the consultation. Dustin politely refused payment. It's a Sunday, Dustin could've very well been at home with his lovely wife and their new puppy, (yes, we shared our love of dogs with each other). Words cannot express how grateful my husband and I are for this way beyond exceptional service by Dustin at Ohana Appliance Repair. Also of importance is I have a 12 year old Dachshund who always barks at strangers especially men. Nope, not today. Brownie simply went to Dustin and gave him a good sniffing and approved of him. So if you don't trust me, trust my Brownie's instincts. Thank you Dustin! read more

Dustin came and fixed my washer, knew exactly what part to order, and worked quickly and professionally. This part was actually back ordered to the island but he was able to get ahold of one. When there was leaking from my washer/dryer combo, I called, and they were able to get out to me within 2 days! Quick turn around! He did some troubleshooting and found the root of the problem. Less than 30 minutes later, the job was done and he fixed my dryer. Great phone communication, quick service, and knowledgeable company. Will call with all my washer and dryer issues. read more

Fast. Quality. Gave a guarantee. Fixed my washer crazy fast. Showed me what was wrong and what he was going to do. Saved me tons!

Even though Dustin wasn't able to repair my washer because the cost would exceed replacing it, he is very knowledgeable, competent and trustworthy. Have used him more than once. Very honest and responsive. He came out the next day. Prioritized my appointment to fit my schedule. His wife does the easy phone bookings. $100 for the estimate/assessment. Great customer service. read more

My dryer repair was extra challenging - parts not on island then lost in shipping - Dustin stuck with it and kept me updated - even tried other options at no extra charge before tracking down the part - I hope I donʻt need him again but he would be my first call if I did - I highly redommend Ohana Appliance & Dustin! read more

Dustin was so knowledgeable and reassured me he had the solution and would get the job done. He was so kind to rearrange his schedule around my availability and was totally transparent with pricing and possible other solutions if his current plan didn't work. He was so courteous to wipe up and keep everything clean too. I couldn't be happier. read more

Haven't gotten service yet left multiple messages. 2 urgent and one regular am waiting for response. I would love to find a good person to work on appliance. We will see read more

Found 'Ohana Appliance Repair on Yelp. Called a few other places, but they could come the soonest and loved all the positive reviews re: washing machines. Dustin let me know it was $100 to come out. That made sense to me. Time is money. Our washing machine smelled like burnt rubber and still had soap inside after finishing a wash, so I knew something was wrong. Dustin came out and was very friendly and explained exactly what he was doing. Right away he found two socks in the belt. He explained that this wasn't my fault. It can happen with this type of machine pretty easily. He ran it a few times and explained it was working. What a huge relief! I'm pregnant and it's horrible timing for a new machine. He instructed me how to turn the power back on to the W/D and to run it later that afternoon and to let him know it's working and he would get back to me with invoice. I ran it a couple times and texted him next day that it was working. Yay! He called and let me know the total was $150. No parts were needed so this was for him to come out and repair machine. I am so thankful and will definitely contact him for any future appliance problems. Mahalo! read more

Ohana Appliance Repair - Socks found in belt- eek! - Appliances & Repair Near Me - honolulu, Hawaii

My dryer wasn't working properly and I was going through calling various appliance repair companies. They all weren't available right away or were rude with customer service. I got ahold of Dustin through a google search and he was the only one who asked me what was going on with my dryer. He was quick with responses and able to come out within a few days which saves me a weekend trip to the laundromat. The price was decent for fixing my dryer and I have no complaints. Thank you Dustin for coming out quickly and fixing my dryer! read more

The repair guy (Cory?) can over promptly. I was surprised to get service to my washer so quickly. He analyzed the problem and tightened the loose part. He also repaired something I wasn't aware of, but now my clothes are cleaner. Definitely a good value for the service. Cory was courteous and professional. read more

called to explain my problems with my laundry equipment and he asked me to send him images of the serial numbers. I did this and sent a follow up text a few days later. it's been more than a week and no one has contacted me at all. zero stars. read more

Although I was asked to write a review, I am so glad of the reminder to do so. I can't tell you how much I appreciated the quick service and the reasonable cost. Dustin was very helpful and a real professional in dealing with my broken dryer. I have rentals and will be using him for all my appliance needs in the future. I highly recommend him! read more

I called these guys on a Sunday evening when everyone is closed. Dustin called me back after missing my call. After explaining my issue, he knew what washer unit I had and apologized ahead of time because he knew how expensive the repairs would be. He recommended I look for a new unit as the cost of the parts would be close to the same. No charge for the phone consultation, that's always good. I'll call you if I need you. read more

Ohana Appliance Repair - Error code F11 - Appliances & Repair Near Me - honolulu, Hawaii

Dustin came on June 29 th and he diagnosed that our dryer needed a new mother board. We paid him for the motherboard $450, and he said he'd be back in 4 - 5 weeks when the part arrived. We are scheduled to get the repair done tomorrow. Hopefully all goes well and we'll have a functioning dryer again. Dustin seems like a nice guy who is eager to get us up and running again. He's even coming on a Saturday to help us out. read more

So happy with this company, they were able to come out within 24 hours ( even though it wasn't an emergency) and address my refrigerator and washer issues. Professional, knowledgeable tech and family company, I'd definitely call them again! (There's another listing with Ohana in the name, make sure you get these guys!) read more

I should have known from the person taking the calls that this might not be the place to go with but there were good reviews so I just thought she had a bad day. The repair guy (he never introduced himself so I don't know his name) is a nice guy but unorganized and doesn't communicate well. First of all, I helped him diagnose the problem with my ice maker. After he ordered the part (he said would come in 5-7 days) after two weeks I had to contact him to find out what's going on. He don't know. He said he'll get back to me but another week passed and still nothing. Finally I contact him and he said the part just came in (kind of skeptical about that). Then he's making like he's so busy he can't install I. He finally comes and guess what he couldn't install it. He's asking me for advice? Finally I told him let's not waste anymore time and I'll find someone else to install it. I looked up a video on how to do it and did I on my own! At least he didn't charge me for coming out. Again nice guy but lacking in a lot of ways. I would find somewhere else to go with. read more

Dustin from Ohana Appliance Repair is awesome! The knob on my GE dryer wasn't turning again so I tried calling the previous repair guy but no response so I searched Nextdoor and Yelp and found Ohana Appliance Repair. So glad I did! I called too late in the day but Dustin came before lunch the very next day. He showed me what the problem was and the exact replacement part to order online. He offered to come back to install the part as soon as it arrives. In the meantime he used one of the other knobs to use on the dial so I could finish doing my laundry. Thank you Dustin for taking great care of your customers! I will definitely call you again for any future repairs. You and your Ohana are definitely on Santa's good list! read more

Dustin came out and quickly identified the problem with my washer. He told me that he would get the part needed and install it the next day. His brother came the next day, installed the needed part and now my washer works like a charm. Thanks Ohana Appliance Repair. read more

They diagnosed my problem instantly. Unfortunately, it would have cost the same to repair the machine as replace it. To Dustin, when my new washer breaks, I am definitely choosing Ohana to repair it. You were prompt, affordable and trustworthy. I'll never hesitate to recommend your service. read more

Dryer suddenly stop working. Called Ohana Appliance Repairs on July 11 and left a voicemail for them to call me back. Never heard from anyone. Tried again on July 16, and left another voicemail. Still no reply. Until today, they still have never called us back! So unprofessional and rude! read more

Awesome seevice! Dustin was able to accommodate us on short notice. Professional, knowledgeable, and knew the problems we were experiencing immediately. Resolved & gave us a great price! Other vendors were going to charge more just to assess! Spreading the word for quality and value, Ohana Appliance Repair is great!! The Valdez Ohana read more

Poor customer service! We do Not recommend this service. Our washer would not drain so found Ohana Appliance Repair on Yelp. Dustin came and thought he fixed it, but still had the problem. He came back twice more in the couple days. He indicated he could fix our washer. We had him order another part. He said it would take a couple of weeks. After about 10days, called and he said it would come any day. He said he would apply some of the more than $400 paid so far toward next visit when part arrived. We waited 3 more weeks. During that time, called to make an appt but no reply. Dustin did not return any of our calls to his office or his cell phone. Stopped calling and bought a new washer instead. Extremely disappointed. read more

Gave me the runaround.. Then gave me an insane price quote. Said it was because the part was very expensive. I ended up getting the part from Amazon for $16 dollars and had a friend of mine help me change the part. They wanted 350 dollars . Forget that!!!!! read more

Only giving four stars cause our fridge was not serviceable so we didn't really have anything experience wise to correctly rate them on. Our main / kitchen fridge stopped cooling off this past weekend and after searching around we came across Ohana Appliance Repair so we called on Sunday around 1:00 pm and left a message. We never got a call back so 8:30am on Monday I called again and got a hold of someone who told me Gary is available between 11:00 and 1:00 today. He would call prior to arriving at our house. He arrived and after a short review stated it's either the compressor or the workings and since the compressor seemed to be running it's the workings of the unit. Since it's a "closed system" he could repair it but it will Jenner be as good as new and someone would prob need to come back again and again to fill it Freon. Glad he was being upfront and honest but didn't give me an estimate of the cost for that service or rally let me decide off it's something I'd wanted to do or not. We have another smaller fridge so our need was not too pressing but it wasn't given as an option. Yelp questions were: 1) Are they a good value? I'd like to say yes but be it good or bad when Gary the service tech arrived after a quick check he let us know Its not worth fixing. 2) Are they responsive? Not at first as I had to call back the next day. 3) Are they reliable? Can't really say. They didn't fix anything Will I call them gain if I have a need? Probably as I don't know if other appliance repair companies.l and Gary seemed honest and forthright. Unfortunately I didn't have a full experience to make a true review. read more

Justin helped us with our broken washer, he ordered the parts, I requested it be rushed. He did even if it was a weekend. Parts here, it still leaks, he takes the whole washer apart in front of me, I see the bottom of the drum cracked. No one could see that happening unless...I was willing to pay him for the hour's seriously, his time 2 trips. He refused, I paid for the parts. Yes I highly recommend Ohana Appliance Repair! read more

Glad that I contacted Ohana Appliance Repair! Female employee took my information, gave me an estimated time, and advised me of the house call fee. She advised me that I would receive a telephone call between 12 noon and 3 pm. At 1 pm, "Gary" called and advised me that he would be here in 20 minutes. He arrived and quickly diagnosed the problem with my refrigerator. He replaced the part and gave me advice about where I should consider purchasing my next refrigerator. Great, honest service! read more

They came out and serviced my washer, even though I was unable to be there. The technician called me to let me know what was wrong with the machine and get approval to make the repair. Great service. Great value. read more

Gary was fast, thorough, and professional! He was able to provide same day service, diagnosed the issue with our refrigerator quickly, and fixed it straight away. He was prompt & patient with my questions. I highly recommend! read more

Absolutely would recommend! Was able to make an appointment for washer problem within a couple days.

Final Edit: They showed up and fixed the issue. Needed a part replaced and they were ready with the part. Happy with the work and service they provided. Edit: spoke with Dustin and scheduled to get things fixed tomorrow will update post Original post: Yelp requires at least 1 star- would give 0 if I could. Scheduled a repair for my washer and they were a no show on the day of. Called Dustin 4 times with no answer or call back. read more

Dustin just came to repair my Sears Kenmore Elite Dryer. He replaced all the maintenance parts. Now my dryer runs like new so quiet. He told me my dryer is actually a LG dryer. Thank You Dustin for all your hard work! Mahalo, Glen read more

It's unfortunate I have to leave a one star review, but it's sadly warranted. Things started out great- I called them for a refrigerator service call as my tenant's fridge power was going on and off (and currently off for good) and Dustin was able to get me in the next morning. I was at work when the repairman came, but he called me after to tell me he diagnosed it as a faulty compressor. $1500-2k to fix, so better to just buy a new fridge. It was a bummer to hear that, but at that point, I needed to replace it. I went to Lowe's and dropped $1800 on a new fridge that was delivered 3 days later. To my shock, my tenant informed me that when the delivery guys came, they plugged the fridge in and the same thing happened with the new fridge- power wasn't working. Delivery guys said call an electrician. The next day, an electrician came and swapped out the outlet and the problem was solved. Thus, I then became very suspicious that my original fridge wasn't broken at all (however it was already taken away by Lowe's removal service, so no getting it back). I spoke to my tenant's mom who was home when the technician came and I was blown away to find out he didn't lay a hand on the fridge to actually inspect or test it. Now we definitely wasted nearly $2K unnecessarily. I gave this company a chance to make it right by leaving them a voicemail and asking for a call back. No reply. Then last week, I called again and left a message with someone asking for a call back. Still silence. Totally unacceptable. Consumer beware. read more

Yep... It always happens on a Weekend, right? The internal hose for the water dispenser in my refrigerator began leaking... Not good because I'm in a building with many flrs below. I was able to shut off the water source, so the frig was still running. I called Ohana Appliance Repair on a Sunday and was so glad they answered! They scheduled a repair technician to come Monday (next day.) The repair person was on time and was super efficient in repairing the culprit (a cracked dry plastic hose). He provided a quote beforehand and made sure the back 'squirrel cage' vent was cleaned to keep the heat level down. I was very happy with the service! read more

I called Dustin, he requested data info and pictures of my refrigerator. He quoted me over the phone 2 days later done!!! Simple as that., Awesome Service!!! read more

Look no further for your appliance repair needs. Dustin came out to repair our dryer that wasn't heating and had it fixed within 30 minutes. Very informative and transparent and showed me exactly how and what he replaced to get it working. Dustin will continue you to be our go to for all appliance needs! read more

Ohana Appliance Repair - Appliances & Repair Near Me - honolulu, Hawaii

Super happy with their quick response. My mother' oven was acting up. Some of the temperature buttons weren't working. I called a number of appliance repair shops. Ohana Appliance Repair actually picked up the phone. The lady on the other end was super nice. She arranged for a technician to come out the very next morning. Paul the technician arrived 5 minutes early. He diagnosed the problem and repaired it on the spot. It was a small job but we appreciated their professionalism and courtesy. Will definitely call on them in the future. read more

Dustin was great - professional and efficient to diagnose and repair our dryer. He even went above and beyond to help fix an issue we are having with the screen door. Definitely recommend Ohana Appliance Repair. read more

Ohana Appliance followed up, came to check our refrigerator, and did a further repair at no charge, and is on standby in case we still have problems. Despite our prior issue and timing, he did good work and was courteous and thorough and explained how the different parts worked or didn't. Bottom line, yes we recommend them. read more