We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

Very fortunate that Delta Air Lines selected Richter & Phillips to manage our specialty watches…read more Since my first purchase, they have maintained an informative relationship with me---with no pressure. During a CVG overnight, I walked in and was greeted like an old friend. They helped me seal the deal with the Delta 100 year anniversary watch. Cannot wait for the delivery. They say 3 times is a charm. They know what I want next! Thank you.

I been there a while ago for couple watches. Everyone was very helpful, patient with my…read moreindecisiveness. They offer to order different band to replace with the face I want with one extra charge. I got 3 watches in the end Anyway, this time I went in for a watch battery replacement. I was greeted and helped quickly. Not only the employees was nice, they also have 2 cute pup that very sweet also. The older/bigger one is Chewy, the younger/smaller one is Andrew. Chewy is very sweet and gentle, Andrew is a bit more aggressive for love/attention I had fun with them for a good 10 minutes while being help. I did look at the jewelry and they do have a lot of pretty pieces. I wasn't comfortable taking picture of the jewelry/store but I sure did take some vid the dog interaction.

So nice, friendly, and willing to help. I was seeking a difficult to find watch band replacement…read morein an odd size. They did not have the ability to order one at their location, but told me where I could find one, and then offered for me to bring it to them and they would install it at no cost. I was shocked. Love this store. Stop in and give them some business. Locally owned small businesses like this are truly treasures!

Terrific service today. Got a watch for Christmas but needed the band sized…read more Stopped by Dakota and was taken care off. Very friendly and knowledgeable. Thanks

Shout out to Candace and Camden at Dakota watch in the Kenwood Towne Mall. I brought in a vintage…read morewatch that needed a newetal band and they helped me pick one out and we're very helpful and patient in getting it adjusted.This is my go-to store for batteries,straps and anything watch related. Excellent customer service that can't be beat ! These guys are great !

A true asset of knowledge. Thank you!!! Saved me from an incompetent repair place in Fairfield Mall…read morewith your quick, wonderful attention.

They never respond to messages. I've sent their form in 3 or 4 times in the last six weeks asking…read moreif they could do repair my watch and give me an estimate. They've never responded. It's okay if you don't work on my brand of automatic GMT watch but at least respond!

They are very professional and genuinely cares about their customer. i highly recommend them in all…read moreaspects.......jewelry repair and shopping for a new piece of jewelry.

Outstanding service and top quality workmanship. I took my wife's diamond bracelet in to have it…read morerepaired, it had some stones missing. When I got it back in a couple of weeks it looked like new. She was so pleased and happy and so was I. I had previously taken it to several local Dayton area jewelry shops and they all told me that it couldn't be repaired because the diamonds had a unique shape and were not available anymore. Keva not only found the stones but replaced them with expert precision. The bracelet looked like it had never been damaged at all! I will never take any jewelry for repairs to any other jeweler. Their prices are absolutely reasonable. Try them out you won't be disappointed.

I sent my Ball Watch Model NM2188C for servicing, a brand new face with brand new Tritium Tubes and…read morepolishing as well. Because of the tariffs it took from August 2025 until today February 2026 to receive my timepiece back. The watch looks BRAND NEW! This timepiece has very special sentimental value, it wa puchased as a limited edition release of 1000 pieces. I was able to request #521, the month and day our granddaughter was born, her birth weight and her nickname were lasered onto the back of the watch. This is the second time I have called upon Marcel and his team and I recommend Stoll & Co with my highest regard and thanks for doing such an incredible job. Stoll & Co went above and beyond to acquire the necessary parts!!!

DO NOT SEND YOUR WATCH TO STOLL & CO FOR AUTHENTICATION FOR EBAY!!!…read moreI sold a beautiful expensive watch on Ebay, who made me send it to Stoll & Co for authentication. Stoll & Co damaged my watch! I have before and after time stamped photos. Ebay had to step in and pay for the damage.

Fixed my old Casio. Apparently, changing the battery is difficult and if done incorrectly can…read morebreak it... It works, now !!!

Probably the fairest gold prices in. The state of Kentucky no cap. They were very professional and…read morehad no problems looking over some of my pieces I was unsure of. The biggest thing was the fact I took the same jewelry to 4 other places and got offers from 700-1300 and there offer was well over that. They didn't just do me a favor they gained a customer for life. I appreciate them and all that they do.

Second bad experience. First time had a gold clasp replaced on a bracelet. Few days later…read more(thankfully) found the bracelet on my floor. Clasp obviously not secure. Had to take it back. This time, brought an omega watch in for battery replacement. Came home and realized watch wasn't working. Brought it back the next day. Girl who fixed it said battery was fine, could send the watch in for repair with 3 weeks turn around. Opted not to but at least refunded my battery repair. Drove 1/2 mile up the road to Swinford. They put a battery in (a piece was missing to hold the battery in place). Paid 1/2 the price and watch is working great.

I came in with an odd watch that was in extremely bad condition and completely broken. They were…read moreable to not only fix it, but polished it and made it look brand new. 10/10 service. I have also taken multiple watches to them for battery replacements which have been done within a day. Would definitely recommend.

Excellent work! The service was outstanding! This is going to be My go to store for anything. I…read morerecommend them . The people that work there are excep