Great visit at the Portsmouth location. Service was quick and very reasonable. I changed my oil and…read morecabin filter. They topped off my fluids, offered me water, and were extremely kind.

Im due for another oil change. This is my favorite place on Frederick Blvd. The pro's here are…read moreawesome and very nice I recommend them highly!

We've been regular customers for the 4 years we've been in Norfolk. We follow the VW recommended…read moreroutine maintenance schedule so we're comfortable with our car's proper aging progression. They know that we see the vehicle as our terminal car and do all that's needed to keep it going in top notch shape. They tell us on in advance if unusually expensive unusual work on the schedule will be coming up in the near future which helps us budget and avoid sticker shock. Carrie, Adam and Curtis are great to work with and Daryl, their certified VW mechanic, does the outstanding work on the car.

Coastal Import Repair is a gem. The owners are good people and the repairs, analyses, etc., are on…read moretarget. They have gone "above and beyond" and finish the work quickly. We're so lucky to have them here in Ghent.

I had a four - tire service scheduled for 10 AM on July 18th. I was told when I checked in that…read morewould be over an hour no more than two. I was there at 9:45 am. I ended up being there for nearly 4 hours waiting for new tires to be put on my car, while they were very apologetic regarding how long it was and that a technician had called out. I understood as the staff was very polite and friendly.but waiting nearly 4 hours was unacceptable. When you only have so much time off, you plan everything out and this backed up my whole day I hope others have better luck on waiting times than I did.

I took my car to the Firestone on Granby Street for a Virginia state inspection, and my experience…read morewas extremely disappointing. The inspection itself took about 2 to 2 1/2 hours, which I had no issue with. The problems started when they called to tell me my car was ready. Over the phone, I was told it would cost around $1,100 in repairs for my car to pass inspection. I declined because I couldn't afford that and said I would get a second opinion. The employee immediately started offering financing. When I arrived to pick up my car, I was handed a printed estimate for over $2,500, not the $1,100 I had been quoted on the phone. That huge difference immediately made me question the accuracy of everything I had been told. Several of the issues they claimed my car had also didn't make sense based on very recent maintenance: * They told me my oil level was low, even though I had my oil changed less than a week earlier. * They said one of my brake lights was out, but it had been checked during my recent oil change and was working properly. * They recommended replacing my air filter, even though I had just been told it was only slightly dusty and didn't need replacement yet. * They claimed my car needed an alignment, even though I haven't experienced any signs that it does. On top of that, they removed my car key from my key ring and didn't even put it back. It may seem like a small thing, but it reflected the lack of care I experienced. The biggest disappointment was the customer service. The employee was friendly and welcoming when I dropped my car off, but after I declined the repairs, the attitude changed noticeably. I felt like I was treated differently simply because I chose not to have the work done there. I understand that vehicles can legitimately need repairs, and I always encourage people to maintain their cars. However, the inconsistent pricing, questionable inspection findings compared to very recent maintenance, poor customer service along side the unsettling reviews left me with very little confidence in this location. I would recommend getting a second opinion before agreeing to any major repairs suggested here. 0 stars if I could... they don't even deserve this 1.

Thank you to Jay and bingo tide team with my inspection along with the repairs. I got in on a…read moreSaturday and all repairs were done same day.

Same day in & out for a screw in my tire. They sealed & filled it within 45 minutes for $30. Can't…read morebeat it! Especially when everyone else had hours or days wait, even for a seal & fill.

Complete bait-and-switch. I looked up tires for my son's car on the main website. Chosen tires in…read morehis size for his car were Continental PureContact LS in 225/45R17. Lists on the national website for $153.99 each. Reserved them and scheduled an appointment 3 days later. When we got there, the manager (Elijah) said he didn't stock those tires at all, would need to order them, and the price on the website was wrong and they were $100/tire MORE expensive ($400 more in total ABOVE the quoted price). Told him this was unacceptable and showed him the national website. When asked if he would honor the advertised price, he said No. I was met with a shrug and "Well, there's nothing I can do." Needless to say, I did NOT buy those tires. Will not be back for any reason.

I recently called in order to inquire about the cost of getting a tire replaced. The receptionist…read moresounded short and agitated by my call and inquiry/quote information: "Tire size? Ok, one ninety seven.". How about saying something like, "Yes, I can help you with that information for a quote. What's the tire size, please?" I guess my business isn't desired. My family will be going elsewhere.

Extremely Unprofessional. I inquired about brake pads replacement, he told me to buy the parts and…read morequoted me a price for labor, i told him i wasn't ready at the time but would come back when i was. About a month later, when i contacted him again, i confirmed the price and we then agreed on a date, I bought the parts and got ghosted the day before and day of the service date he agreed to. When I informed him I was ready to pay him the required 50% deposit, hoping he would tell me where to send it, I never heard anything back from him. But active on social media. Never worked on my car. You're better off going to an actual shop.

Had a really great experience one of the best and fastest car repairs in a while, he was nice and…read moreefficient.

Love coming to this repair shop it's very reasonable in price and the owner is so friendly and…read moreshows he really cares not just about his business growing up also about his customers. They were able to fix what was going on with my malfunction indicator light since I couldn't determine the root cause on my own with a deep inspection

Don't do it; they will mess up your car. Terrible experience! It cost me thousands of dollars, and…read morein the end, I had to get it towed to another shop that could actually get my car running the way it should be.

On June 16 /2025 stopped at store 0066 change the oil and to replace fuel filters, on my 2010 F350…read moreLariat with 30 day tags, which I supplied. One of techs told me they were out of the fuel filters, said they would use mine from Auto Zone. Four hours later it is being towed to Ford dealer. Cracked fuel filter housing. Cost, over $1000.00 to start. Jiffy wants me to sign release, give them routing numbers to start sending money to me to pay dealer! Family member lawyer says DON'T! I will be looking to retain lawyer today. Update! Shortly after posting this, I received phone call, as well as dealer, it was going to be taken care of!!

While my truck was waiting for a bay to open, an employee started berating and threatening bodily…read moreharm to another employee for everyone to hear. He happened to throw in some racial remarks while at it. One of the most unprofessional things I've witnessed. Immediately removed my truck from the queue and will never return. Complete joke of a work environment.

I was stranded because of a shady mobile mechanic. The shop was busy but when I called to explain…read moremy situation, they agreed to take a look at my vehicle. Once the vehicle arrived via tow truck, they stopped down from other work immediately to help me. They went above and beyond to get me back on the road. Additionally, they only charged me a fraction of what they could have. An honest family business with strong sense of community.

Mike is always great with my Hyundai Santa Fe and my husband's Ford F-150 . He charges very…read morereasonable prices and doesn't have my car for days . If you're looking for a great mechanic this is the place to go .

These guys are beyond professional. Great service and reliable work. They kept me up to date on…read moreevery portion of work I had done on my 2017 F150. In my honest opinion as a consumer, this is a business that has my respect and good faith in their work and word. Check them out the next time your vehicle needs some TLC

The repair was a quick money grab. Over charged for the part. Think long term not short term...read more