I ordered a salad for my family to be picked up. I specified that I did not want the salad that was just a bunch of lettuce. The girl who took my order stated that the salad would have tomatoes, cheese, croutons, etc. I told her that was the one I wanted, asked for a price, which I was given. When we got hone and opened it, it was just a bunch of lettuce. When I called them all they wanted to do was tell me I had ordered the wrong salad. I asked for a partial refund which they denied. Be careful ordering from this place. read more

While you get unlimited bread when dining in, they charge you $2 for each extra loaf when you place a to-go order.

We have eaten here many years and went tonight to celebrate my birthday. We ordered toasted ravioli (okay but not great) and fried mushrooms (way overcooked). We both ordered fettuccine Alfredo dishes... very bland... needed more seasoning! The only reason they even get three stars is our wait staff was excellent! Will be a while before we try again. read more

Great service curbside. Great lasagna soup salad and bread sticks. Prime rib was tender juicy and seasoned just right. Will definately return read more

Wow. More than I expected. The service staff was amazing and the pasta was cooked perfectly al dente exactly as a preferred. Ask for Baily as a server, she is so nice read more

The food is delicious and Cathy is a fabulous server & bartender! The lasagna and all of the sauces are homemade! Eat local!

Not a bad place, the food was okay and they had a decent variety of dishes available. I was kind of expecting it to be a bit better ingredient wise, but it was sort of standard and not as fresh as I would have hoped. Basically good dishes made with lower quality ingredients, so it didn't work out so well on some dishes. That being said it was pretty good and I might stop in again sometime, just wasn't anything special as far as local places go. read more

Been going for years & always great food every time! Servers are very courteous & professional! Great atmosphere whether your dining inside or out. Restaurant & restrooms are always very clean as well. Always love local places to go & support! Classy dining at reasonable prices! read more

I like this place. When I'm in town visiting family I always try to go to the Spaghetti Store for their alfredo pasta. They have cute little bottles of Prosecco for only $7.00. The staff is always super friendly and professional despite the fact that the owner is a notorious swine. They have a nice lunch menu and a cozy dark bar. The italian salad dressing is also very tasty. ; ) read more

But seriously folks! My husband and I just waited 45 minutes for a table only to be told by a teenager that they were going to have to shut down for the night and could not take any more dinner orders because their system was down. What? No pens? The manager could not figure out how to run a restaurant without a computer. I did ask and yes the oven was working. So not going back to such a poorly run establishment. read more

Excellent service, excellent food , really great price! After a looooong day driving, our hotel staff person recommended Old Town, and I'm so glad she did! Warm bread, great salads and then BakedZiti and Pasta Primavera. We sat at the bar, and both ladies working we're it. Thanks for a great experience! read more

We wanted to like it here. Really we did. But ended up having one of the worst customer service experiences of our lives. We entered the evening, using a SnagMob deal Old Town was offering. Immediately after being seated, we checked with our wait staff to make sure she knew we had the coupon that was pulled up on our mobile phone screen and were planning to use it. She cheerfully said, 'Of course! yes. We will honor this. I will use it at the end when your check comes." We order. We eat. (The food was average. Decent Italian for Jackson, but nothing you can't find at Olive Garden...if you want more unique Italian, go across the street to Bessos). When we are 2/3 the way done with our entrees, the wait staff returns to our table and informs us she cannot honor the coupon, unless we provide a printed copy of the coupon. Clearly, we did not have a printed copy, and were very surprised to find out we needed one. We therefore, politely asked if we could email our coupon to them, or even borrow their printer to print it out. She wasn't sure if this was possible, and got the shift manager. (The wait staff was extremely pleasant, and acknowledged she made an honest mistake). This is where things got bad. The manager was extremely unwilling to help. He rejected our solution of emailing them the coupon or them printing it off for us. He refused to compromise. He refused to acknowledge that their staff had approved and confirmed we could use the coupon before we had ordered our meal that evening. He refused to offer any solution We stayed calm, but were very frustrated with his unwillingness to come to a solution. He very rudely said, "What's the matter guys. You don't have enough money to pay for this meal? You can't just pay for your whole meal this time and use the coupon next time?" We were shocked at how accusatory he was. Eventually, we were forced to pay (with cash) for the whole meal, go find a printer outside of the restaurant (we had to pay $3 to print the coupon at FedEx), and return the same evening for them to validate it. Overall, the experience was completely unprofessional and rude. We will never be returning to the establishment and will discourage others to do the same. read more

Sorry but this was one of the more awful places I've eaten at in my years on the road...soup was icky and my partner's salad apparently wasn't any better, the pasta was mushy and overcooked, and yuck overall. The service was great - very very friendly and polite and attentive, but I still wouldn't want to come back here and give it another whirl when I'm back in town. I can't give them 3 stars for that, but if you're into service and don't care about your food, or like really mediocre, bland Italian, this is the place for you! read more

Second time to stop here. Wanted to give it a second try. Still not impressed. The fried zucchini was ok but a little greasy. I ordered a salad. Do you charge extra for tomatoes and cheese? Last time I was here they charged me a $1 up charge. I had the cheese toasted ravioli. It was good but WAY to salty. My husband had the lasagne. Said it was great for Stouffers and that my homemade was so much better. Thanks sweetie!!! Anyway, you take your chances when coming here. Bread with the garlic butter was good. read more

The food is always good... that being said they always seem under staffed ... every time I've been they always forget our table (no salads , bread, and no refills on drinks even after asking several times ) that can be very frustrating. read more

Worst experience. Ordered prime rib with baked potato and salad. Asked for sour cream and butter for potato and steak well done. Baked potato look like baby spud over cooked in microwave. Steak was rare instead of well done. Called manager and was told to bring back which would have been 25 miles 3 days later. I don't think going back would be worth my while. Overpriced for what I got. Could have went to high end steak house cheaper read more

Ziti with pepperoni was different and really great

I don't hate this place, but I don't love it either. The pasta is regularly mushy and over cooked, and if you've ever lived in a town with good Italian, you realize this is an Americanized imitation. The red and white sauces are just okay. Prices here are pretty good. They used to have great prices at happy hour on well drinks. Alas, the generous portions and great prices on them are gone. I'm still not sure why. I can put up with a lot with a good drink at a great price. The service has always been good and the bread at the beginning of the meal has always been tasty. The patio is super nice. My kids like this place, and they have reasonably priced kids meals. I would like to enjoy this place, but I frequently ask myself why I bother. read more

I use to like coming to Old Town Spaghetti Store. But let me tell you three attempts to go there and either sit down to eat or take out because of a delicious ad we saw on tv only to get there to order and constantly get the phrase, "I am sorry we are out of that". We will not be gracing those doors again. What interaction we had with the employees was not pleasant and one time the hostess looked at us and totally ignored us. Good luck with that kind of service. read more

Great food. The pastas came out hot and both dishes were delicious...Great service from Sidney. She was very helpful and patient with us trying to make a selection from all the choices on the menu. read more

This place was highly recommended by locals. .. I got the catch of the day. .. was actually pretty good (mahi mahi). Service was poor. .. waited 10 minutes before waitress came to our outdoor table. .. friend of mine ordered the ribeyeye medium... came out well done at first. .. medium rare second time. .. third time it was right. .. manager took care of him made some excuses but made It right. Might try again read more

Poor service. Does not accept visa gift cards nor do they advertise that they don't. Just when the bill comes then say "we don't accept visa gift cards". Don't waste your money at this place. Poor service and poor management. read more

We are traveling from NC to Oklahoma. Stopped in Jackson for the night. Went to a highly (Yelp) recommended Mexican place. Just as we were served chips & salsa the electricity went out. It was so hot when we walked in we decided to leave & not wait for electricity to come back on. Right down the road was Old Town Spaghetti. First plus when we walked in.... it was cool!!! Gave our name to hostess. She said a 15 minute wait but we didn't wait more than 5 minutes. Debbie was our waitress & she was great! Hot bread & butter was delicious! I had blue cheese dressing on my salad.... wonderful!! I did upgrade my dinner salad for$3.... not worth the charge. I had baked spaghetti & it was wonderful! My husband had chicken Kabobs. Very good as well. Our daughter had chicken florentine. She said it was good but too much spinach. If in Jackson again we would definitely go back!! read more

This place has got great bread and spaghetti. Manicotti is good as well. They also make the best Bloody Mary I've had in a while.

Absolutely spectacular every time we come. We have made this place our special date night. The food makes Olive Garden look like Taco Bell and the atmosphere is always perfect. The staff are extremist friendly and always above expectations!!! Highly recommend! read more

I left here feeling absolutely stuffed. Good apps and entree portions. Servers were very nice and helpful.

I've eaten here numerous times over the years, but decided to finally post a review. Rudeness has always been a staple of the staff here, especially with the hosts and management. You can find more than a few servers that are beyond nice to deal with, though. After all, they work for tips. The food is rarely above average on good days and is usually just overpriced frozen fare. It's an ok alternative to that chain Italian place on Vann Dr, but only if you're just craving this type cuisine. Prepare yourself for rude staff and an absolutely unwillingness to substitute anything for any reason. read more

Review of service only. Came in from the road sat at bar and waited...... 6 different employees milling about not one made eye contact or said hello. Bar tender arrives 10 minutes later and I place order. 1 bottled beer. Instead of getting beer and serving thirsty customer bartender hits the floor to wait on tables. Still 3-4 employees hanging around. Had enough and left. read more

Not great for big crowds it took 40mins to get a table for15. Great service very nice. Don't order the chicken parm got it without tomato sauce , the chicken was not season well . But great area. read more

This place was wonderful. I took my family here because we wanted a break from fast food and what a wonderful turn out it was. The restaurant has a warm friendly feeling and the staff was very helpful. All the food was fresh and the baked ziti was amazing. The prices were very affordable. I would definitely recommend this place to anyone. read more

I had the baked spaghetti and it was MARVELOUS. I absolutely love eating here!

Pretty good food just would have been nice to get our salads before the entree instead of after.

I have been in town for a week, and have eaten out a lot. This establishment outshines its competition in all areas. Friendly staff, great food, and management that know what they are doing. I had the prime rib, with egg plant. Spouse had the sampler platter, and son the chicken fingers. Bread, and drinks were always present. Well run, and well done. read more

My wife and I stayed in Jackson TN on our way north. Based on a recommendation from hotel staff, we tried the Spaghetti Store. Great!! Food was very good and service was excellent. Good selection and prices very reasonable. We'll make this a regular stop in the future. read more

After a long day of traveling spaghetti sounds great, this place was great service and staff was great. Our waiter 'Billy' was awesome took care of us.. food was great.thanks again to Billy for a relaxing dinner read more

The Spaghetti Store has been a favorite of mine since I was quite young. Service is always very prompt and cheerful, and the food is good quality, standard Italian style fare. My only real gripe with the place is that the menu doesn't seem to have changed significantly in a good twenty years. They do what they do well, probably because they have lots of practice. Ultimately, this is only an issue if you become a regular customer, and even then you can just do as I do and find something you really like to eat every time. The prime rib, by the way, is fantastic and very reasonably priced. read more

One of our favorite places to eat in Jackson,TN. There take out is great too. If you are having a dinner party and running short on time, give them a call it is terrific. read more

Have yet to be disappointed in all categories - food, service, and cleanliness. Went last night and once again it was a very positive experience. We ate at the bar by choice and the bartender, Cathy, made our evening a great one. No matter what we asked she was pleasant and very accommodating. The Spaghetti Store is truly one of Jackson's gems. Keep up the good work! read more

Amazing Italian resturant!! The service is good the pasta and bread is fantastic I would eat there 24/7 if I could. Totally recommend this place. read more

Went at 5PM Friday, 12/28/18. It took a long time to get the food we ordered, other people that came after us was finishing their meals before we got ours. Wasn't that many people there. Finally got our waitress and ask if we had made someone angry. She said no, it was just that our order was different and was taking a little longer, we both had ordered their special of Prime roast. When it did come the one that had ask for medium well was very, very well done. read more