I will give 5 stars for the Westin Chicago North Shore…read more The room was a pretty decent size and very clean, the bed was comfortable, and the shower was amazing. I loved the rainfall shower head and the hand held shower tool was great too. I forgot something in my room after check out, and the front desk person was nice enough to let me go back to retrieve my item as well. Marriot in general is a really nice hotel chain, one of my favorites. I'd definitely recommend a stay at this location if you want a nice, comfortable room in a good area.

The rooms are not maintained. Toilet paper rack gaming off the wall. Sink is gross and doesn't…read moredrain. Zero help from front desk. That was my last stay.

3/5 stars. The…read morelocation was the best part as it was central and close to all of our business meetings some were only like 3 miles way. As many pointed out the hotel is very dated and most of it is run down and beat up. The pool is rather small and even bit hard to even find, which is weird because why have a small pool thats not that easy to find in the first place? The surrounding area is like a forest and a nature preserve looking pond. People in our group saw all kinds of random forest animals when they went back there. Everyone at the front desk were nice and professional and genuinely sincere in helping me and my groups issues get resolved, except for the front desk manager. I forgot her name she is a Latina women with glasses. She was not as friendly and kind as the rest of her front desk team. She was by far the worst one working at the front desk by far. You had to wonder how the hell is she even the front desk manager??? She basically had me repeat all of the long list of issues that we had that the other front desk team members already were in the process of resolving for me causing me further nuisance. She basically did not believe what my story was for some reason and wanted me to prove to her that I was not lying. Like WTF? I was in town for business meetings why would I make up a BS story to try to bother the front desk in the first place? As a Gold HH you get like $18 a day credit so you can use that for food/beverage or the small convenience store behind the front desk. Most of the people in my group used the $18 on waters, oj bottles, chips, gum etc. So the $18 a day credit was pretty cool until like day 3 they ran out of stuff and did not restock anything until our trip was over. I saw others complain about cars getting broken into and car parts getting stolen in the parking lot, I fortunately did not have this problem or felt any concern/danger for that and the parking lot areas, but a few of the days some teenagers came over to hang out at the hotel and tried to swim and hang out in the lobby and other areas of the hotel. I'm not sure if they were actual hotel guests or just some teenagers trying to use the hotel as a hang out spot or what was going on? It would have been nice if security kicked those teenagers out for being loud and a nuisance but it seemed like there was no security really working at all from what I saw? Just a janitor/grounds keeper looking people who were gone once their shifts ended. The coolest part of my stay was probably my room as it had a larger deep soaking jacuzzi tub in it and the jets actually worked rather well like a real jacuzzi. I think had my room not have that I'd probably give this place only 1 or 2 stars then. I would not stay here again unless it was like a really good reason to like our meetings were actually happening in their banquet rooms or something.

Stayed here for the first time for 2 nights while on a business trip. Arrived at night and it's…read moreoff a 2 lane road in a wooded area. I had to double check that I was at the right address because when I arrived it was dark and the hotel was somewhat secluded. I have family that lives in Chicago that we had dinner in the hotel dining room and it was a little eerie because we were the only ones there. I had French Onion soup that was really good but we could not help but to continually note that there was a lack of people around. This is definitely an older Hilton property and does not look like it has seen any renovations in the last 15-20 years. Not that it looked bad but it definitely did not give the "modern hotel" vibe. The phone in the room was very old and the same model phone that was on my desk when I started my first job pre-2000. The room was spacious, clean and had a very comfortable bed. The staff was very friendly. Overall if you are looking for the modern Hilton experience, this ain't it. If you are looking for a decent place to stay this will do.

Room: clean, large and comfortable. Bed was very nice and linen was clean and fresh…read more Bathroom: spacious, clean and stocked. Need to add a few extra hooks for clothes as usual. Breakfast: free, plentiful, pancakes, eggs, bacon, sausage, hot coffee, juices. Tasted great. Staff: friendly, helpful, professional. Overall was a nice stay. We were in town for a conference at a local Hilton and this was an overflow hotel.

The hotel was in a convenient location. It was about a 15 minute drive to O'Hare. The drive into…read moreChicago was about 30 minutes. We arrived early to our hotel and the staff let us check in early. The staff was very friendly and accommodating. There was plenty of on-site parking in the back of the building which has key card access. The elevator did not have long wait times, which I was thankful for. The room was very clean, however the first few days the hallways were not vacuumed and were quite messy. The elevators need to be mopped more frequently as well since there were two days of coffee spilled on the floors. The room had a refrigerator that was decent sized, only wish it had a freezer area inside. There was also a microwave in the room. The AC worked great and kept the room at a cool 69 degrees, which was lovely after coming inside from the terrible heat we experienced while visiting. The surrounding are was very quiet. There are food options very close, including the next parking lot over. I experienced a flight cancellation as I was getting ready to check out and the staff was excellent about letting us stay in the room past check out while I figured out what my plan was. When I needed to re-book the room again for that night, they were accommodating and had me re-book on hotels.com and checked me back into the same room immediately. I would not hesitate to stay at this hotel again.

Room was good for the price around Chicago areas. The carpet in common areas is wet and stinking…read more Pools were well maintained. Breakfast was good. The front office lady was very helpful. She was keeping an eye on the safety of kids as well.

Thanks so much for a clean safe place to stay. The pool area was clean , staff was friendly. My…read moreroom was ready for my arrival before check in time. Thanks for being part of the wrestling community. Schedules are crazy. Cya in September

This is a 2.5 star review, but this place has so much potential to be a good hotel! The rooms were…read morenice, spacious, and clean. The kitchen was stocked with utensils, plates, and some pots/pans for cooking. It was quiet and we never heard a peep from the other guests. The bed was comfortable and we slept great! Laundry facilities were a plus also. Upon check-in, the girl at the front desk was not very helpful. When we asked if we could check out late the next day, she said we would have to call the front desk the next morning to find out. Two hours later my boyfriend went back down to the front desk and asked another staff member if we could check out late. She said yes, we could check out at 1:30pm. I went to the front desk to get change for the laundry machines. The staff member said it was $3 for a load of laundry. I gave her a $10 bill and told her to give me change for two loads. She gave me $2 in quarters. Turns out she was distracted because she was talking on her personal phone. We went down for breakfast the next morning at 7:40am. The scrambled eggs tray was empty so I grabbed some coffee and sat down and waited. Twenty minutes later and still no eggs, even though someone had come out to check the tray twice. When we finally asked if they were going to bring more eggs, she said "No, sorry." Note to the manager: If you're going to advertise breakfast from 6-9am, you shouldn't be running out of product by 7:40am. That's just not good. And finally, as we were loading stuff into the car getting ready to leave, we got back to the room to find our room key didn't work. They obviously forgot about the late check-out -_- Overall, hotel was nice but staff couldn't give a hoot about customer service.

This place is HORRIBLE. The lady at the counter is racist and very rude and the manager doesn't…read moreseem to care how her employees treat customers and by the way the manager had an attitude I see where the front desk lady gets it from. They also try to rip u off on price and raise your room rate for a small dog and charge u extra 50 non-refundable deposit for a pet. Place is very ghetto and with attitudes from the employees I would stay far away from this place go somewhere else that appreciates you as a customer

If you are in a budget this is for you. The bathroom and room in general appeared clean. I did…read morenot do a thorough inspection of the carpet as i immediately got my sandals out and that is what i used in the room during my stay. I don't think i would be comfortable walking bare feet on the carpet. The staff were nice, no complaints there. The bed and pillows were hard and very thin. It was uncomfortable to sleep in. I did not get much sleep. They do offer coffee and some breakfast things in the morning. That was nice.

Bed bugs! We had moved out of our house, a few days before closing. My wife and I were quite happy…read moreto find a place in Buffalo Grove after the stress of selling our house, packing and moving. We only had 1 day until our closing. And ... yes, we found bed bugs, and they feasted on me by biting me on my forearms, upper arms, hands, behind my year, lower legs, see pics! At first, we thought these could just be regular insect bites, it is muggy outside with and the mosquitos in the Midwest can be bad in July. However, it didn't take us long until we found the real culprits for my bite-riddled arms, head, hands and legs (see pics). We brought it to the attendant of the hotel manager, he didn't want to believe us, but when we showed him the culprits hiding under the mattress and in the bedding he folded. The manager told us to abandon the room, we took our (most likely) not infested essentials (toothbrush, toothpaste) and went to a temporary other hotel room while our original room was fumigated. PJ's and some other clothing went directly to garbage, no attempt to rescue. The superstore Woodman's next door was helpful - 24/7- to get what we needed during the time our property was exterminated, fumigated, disinfected. It is quite difficult to maintain a professional life and having to deal with a bed bug situation. In addition, the door keys frequently didn't work as they locked us out several times. Although we had 2 rooms and that might have generated some door card confusion (1 with bed bugs, 2nd room it seems without bed bugs). We decided to toss a lot of our clothing and the luggage as it was near the bed. Needless to say, we left the place once our belongings were fumigated, we didn't want to take any risk of taking our clothes and other stuff prior to fumigation to the car and to a real hotel. I would love to say that these were the only issues we encountered... However, that is not the case! Bathroom: in the 2nd (not infested) room we used for a few days the bathtub didn't drain, it took a long time for the water to flow out of the soaking tub. Phone: in the 2nd (not infested) room the phone didn't work, we used our cells to call the front desk. Kitchen area: I didn't dare to touch the electric stove top, and once I opened the microwave, I took a pic and never looked at it again. It is fair to say we didn't use the culinary kitchen space. Smoking! Smokers huddle up in front of the main entrance and turn the area at the entrance into a 2nd hand smoke inhalation spa. It is just disgusting to sniff the entrance from across the parking lot, you follow the smell and will find it, blind-folded! Now there is some good news, if you need the nicotine and don't wan to pay the tobacco tax, just stand outside the hotel entrance, it's free!! The hotel staff is ok, but, ... bed bugs!! And for a few dollars more we could have gone right away to a Hilton or Hyatt. It is absolutely horrible, and I was at risk of secondary infections. There is a chance that the bites get infected on top of the original bite wounds. Stand as of August 6th: the hotel didn't want to compensate us entirely. The initial payment is not reimbursed. The 2nd payment was credited back to us, but the dog fees are still outstanding. We are in contact with the claims person from the insurance to get compensated, but it will be long way to a check.

Im summary its a nice clean & comfortable-enough place if you want to save money and are not fussy…read moreor easily awakened Staff is helpful-enough. There is NO complimentary shampoo/conditioner bottles or coffee/fridge/hairdryer/alarm clock/USB ports etc. in the room There is no breakfast in the lobby The bed blankets are thin but the heat works so fair enough. The A/C works but fan is loud There is a minibar...of soap; actually you get 2 Walls are thin, you can hear people coming and going Staff is friendly-enough Will return if I again need to save $

What was acceptable: Check in was very good. What was…read moreunacceptable: Parking lot had quite a bit of strewn trash. The hallway carpet had eight stains (greater than 8" each) just to my room (yes. I counted). The shower was wet when we checked in at 8:30pm. The bathtub had an L-shaped crack in the bottom. I would assume from someone's heel at some point. The bed was hard - but that is not Motel 6's/Super 8's fault...just not my preference. When I checked out, the Indian (?) man that I dealt with behind the counter would not look at me. Did not say good morning. He just said, "Please put your key here (in a wire basket). I told him I wanted to voice my displeasure. Then he just looked at me. I told him about the Crack in the tub. He said, "I will let maintenance know. Goodbye." I decided I would never stay at a Motel 6 again. Hopefully. This feedback will illicit the needed changes, atleast, at this hotel. Jeremy

The room was clean and comfortable and quiet. The people were pleasant. No complaints there…read more Just a few little things made the stay just ok. First, the hotel is remote. You will need to drive or have meals delivered. (Did not try the restaurant on site). Furniture seemed out dated. The hotel is probably past due for a renovation. It is a mile off the toll road. Be sure to have the GPS navigating you.

The main hotel lobby areas are updated, but the rooms notsomuch. Stayed here while attending a…read morereception in the area, and arranged for the free shuttle to the event space (within 5 miles). Yay, free shuttle! Right?! No! Even with the magic of GPS and being given a correct address, the driver dropped somehow me off at the wrong business, 1/2 mile from my destination! Driver obviously doesn't know the area (and I'm from out of town.) Stayed in late August and my room's thermostat was "broken" or just set to 78F hot steamy warm degrees and no amount of finagling could change that. My room was about a mile away from the front desk, I'm surprised I even found it! Crowne Plaza is convenient to Willowbrook and Northbrook, but there are better options in the area, even at this pricepoint.

We recently stayed at Marriott Suites Deerfield due to strikeforce airport cancellation / delayed…read moreproblems. It wasn't by choice but we are glad that we had an opportunity to stay there. After long delay with our flight and later realizing our flight was cancelled, we arrived at Marietta Suites Deerfield. We were met by Cindy who had extremely friendly and accommodating with our situation. She made us feel welcome empathized with our situation. Her positive attitude and accommodation won us over to become a loyal customer to your brand. Nani at the bar was helpful with recommending restaurants and sightseeing locations while recommending local drinks at the bar. Once we arrive at our room, we were happy to see a clean room with a king size bed along with a king size Murphy bed with many amenities. We were also impressed with the size of the room. After a much needed restful night, we found the location to be situated between business area surrounded by beautiful ponds and walking area. It's also conveniently located near major attractions and has easy access to public transportation, making it simple to explore the city. Although we found this hotel under negative circumstance, we are glad to find it and will stay again when we visit Chicago. Thank you to the all staff especially Cindy and Nani.

I usually don't leave negative reviews, but this experience honestly didn't sit right with me…read more Upon arrival, the front desk staff made us feel judged. We were dressed in sweats and cozy clothes (we're from California and not used to the cold), while others around us were dressed more formally. I understand this is considered a "nicer" hotel, but that shouldn't affect how guests are treated. What really stood out was when I asked a simple question about how long it takes to get the deposit back on a credit card. One of the front desk employees jumped in and said it depends on the card, usually 7-14 days--but then specifically mentioned that if it's a Cash App card, it would "definitely" take 14 days. The way it was said felt very assumptive and unprofessional. I work in sales/finance, so that comment didn't sit right with me. When I clarified that we were using Navy Federal, his tone immediately changed and became much more respectful. That shift alone was very telling. As for the room itself, it did not meet expectations for a hotel that presents itself as high-end. * All four cups in the room were dirty with visible residue and streaks * The bedding had multiple stains, some immediately visible and others noticeable under lighting * The couch had strange stains on it as well * When we pulled out the sofa bed, there was someone else's old medicine wrapper underneath, which made it very clear the room was not properly cleaned * One of the lamps was broken * The sink/faucet had heavy buildup and grime that looked unsanitary (as shown in the photos) The level of cleanliness was honestly unacceptable. I didn't complain during the stay since it was only one night, but it's something future guests should be aware of. The only positives were how quick check-in was and how easy it was to book (we booked through Airbnb, which may also have contributed to how we were perceived). Overall, if you're staying here: * Don't expect equal treatment based on appearance * Check EVERYTHING in your room before using it Definitely not the experience I expected from a place that markets itself as high-end.