I am a repeat customer and was very disappointed by our most recent move. I ignored the bad reviews since I had very positive experiences with Olympia in 2016 and 2018. However this time, June 2021, the crew showed up (2nd move of the day) clearly exhausted and having not eaten lunch despite working all morning, so the move took much longer than expected, and the cost was much higher ($850 vs their estimate of $400-507.) They left a 15 foot long scratch across our wood floors because the man who moved our (small) grill wasn't strong enough to carry it and didn't wait for another mover to come help him, and just slid it across the floor. I contacted Ben over email text and phone over a period of 2.5 months - he initially responded saying he'd send a claim form for the floor then was unresponsive. Don't support a company that treats their employees so poorly that they do not even allow them to have a lunch break. I'm so confused why they didn't ask me if a later arrival was ok so they could have actually eaten and have energy, one looked like he was about to pass out at one point. (I didn't notice this all until the end or I would've told them to leave and come back.) Allowing them to eat also would've made it more likely for them to complete the move in the promised 2-3 hours vs. the 5+ it took. This was a 1 bedroom move by the way, without a couch. Pros: they did not break any of our items, and the staff was kind and friendly despite not being efficient. read more

Olympia Moving And Storage - Portion of the scratch across my entire kitchen and dining room floor. - Movers Near Me - Chicago, Illinois

DO NOT USE THEM! Zero customer service. They don't call you back. They don't have liability insurance. They damaged furniture. Physical store front location doesn't exist. Beware read more

I have used Olympia Moving twice now and when I say twice I say that lightly. The first time was OK to say the least. The second time around I booked a move with Shane Murphy and it was the WORST customer experience I've ever had. Shane messed up our move in date (completely by his own error) and his fix was to offer to move me (for NO discount) multiple days later (obviously I'm moving on a specific date for a reason). So if you book with Olympia I do NOT suggest Shane unless you want to move yourself in and have zero responsibility/contact/or quality service. At a minimum I would say I would NOT suggest to a friend. read more

Ben and his team are amazing! Very communicative and straight forward. The move went great. I really trusted the two gentlemen that came to assist. The pricing was straightforward and affordable. I'd definitely recommend Olympia Moving and Storage to friends and will use them again! read more

Olympia Moving and Storage = Olympia Moving Inc = Olympia Moving & Storage = My Chicago Moving. These people are horrendous. Initially, had a great experience but then they failed to response to emails/phone calls, and didn't show up on our moving day!!! Started with a good phone call with "Shane" and able to setup our relocation (reserved in March, for a move on June 30). Pick up from 2 apartments (was told no problem!), would be no issue with the elevator reservations, and then delivery to a different state. Paid for expedited/guaranteed delivery, also "no problem!". 1 week prior to move, email listing inventory and saying dispatch would call 24 hours prior to move. Inventory this time is different from our original inventory, missing 1/2 the items and the 2nd pickup address. We email them back, no response. Few days pass, I call - no response. Email again, no response. 1 day prior to move, we're a bit nervous. Can't get Shane on the phone and no email responses. By Friday 9pm, I'm getting scared - still no call from any dispatcher. Morning of move, we had an elevator reserved in a very busy apartment from 8am-10am, and then 2nd building/elevator from 10am-1pm. As expected, no flexibility in these booking thanks to Chicago high rise elevators and summer moving madness. 8:30am rolls around, still no truck, no phone call, no email. We're moving out of state, so we're now panicking. Our leases end that day, we have to be out. So we scramble, find a new company. Around 10am, get a call from someone at My Chicago Moving. Saying they heard my voicemails and they don't think they'll be able to get anyone out there for the pickup today. And they don't think they'll actually hit the delivery window we were promised. I asked for an explanation, a refund, and other options. No explanations, no apologies. Asked me to send "Shane" an email for the refund. It's been 4 days since our move date, still no emails from these people. Avoid these people like the plague. read more

DO NOT USE OLYMPIA. First, they were 3 hours late. Then they only showed up with 2 guys, instead of the contracted 3. The guys who did show up were nice and worked hard, but left some boxes in the snow, which made the contents wet. Ben T, the guy who booked my move, has ignored my messages, adding poor customer service to the list of negatives. Worst moving company I have ever used. read more

Rude movers, didn't finish their job and had us move our own things (when disabled), and damaged some of the items they did move. They would not apologize or reimburse us any. We tried to give them the benefit of the doubt and they have chose no customer care. Do not waste your time, money, or energy with these people. Go elsewhere, even if you have to pay more. Thumbs down read more

tldr: Olympia showed up 10 hrs late to an address miles away from my apartment, billed me for their mistake, and broke my stuff. Stay away. Had a terrible experience moving with Olympia. I needed to store my belongings for a week, so I did a 2 part move. Moving out of my old place was fine. That's the last remotely positive thing I can say about Olympia. Here's what happened: My move was scheduled for noon on a Sunday. The movers did not arrive until 10pm. My move wasn't finished until midnight. I needed to be up for work at 4am. It gets worse. Due to a typo by Olympia, the movers went to the wrong address 6000 blocks away. It took them 30 minutes to arrive at the correct address from there, and they insisted on billing me for that time. But wait, there's more. Movers damaged nearly every piece of furniture I had. Dresser is unusable, many other pieces of furniture are usable but clearly damaged. But the damaged pieces are made of Ikea particle board, and I was told that particle board would not be covered by their insurance. This furniture has survived 5 moves and was in great condition before this move. Most importantly: I don't blame the movers, i.e., the employees Olympia obviously holds in low regard. The poor guys had done 3 other moves that day, were visibly tired, and had to be back at the dock the next day. Olympia messed up scheduling that day. My point: this wasn't an issue of bad luck with the movers they assigned me. This is systematic. Olympia overscheduled their movers and profited while their employees were overworked and customers were scammed. Assume it will happen to you too and call another mover now. read more

Movers beware!!! If you want ALL of your belongings delivered and not just a few, do not go with this company. Also if you want your furniture to be in the same condition it left your first location from in the same condition when it arrives at your new residence, don't use this service. When my belongings arrived I was left disappointed and sick to my stomach. The driver opened the semi container door and I could see my large dresser laying diagonally against a crushed box. Things were scattered in the truck container and it was clear nothing had been tied down. I had purchased a new bedroom set not long before my move and the large mirror that was part of a two-piece dresser set was shattered! You could hear the glass rattling around inside the moving blankets and wrap used to "protect" it. The large beautiful dresser (Lying as if had fallen) has a huge gouge on it. I took inventory as they were moving my things and noted a missing box. I asked if I could see if the crushed box inside the truck was mine and they refused to let me look because of their insurance policy. That box contained items that cannot be replaced as well as some that can if the company would respond to resolve this (which they have not). In the beginning I was pleased with the communication that took place with the representative that set up my move, Patrick was great. After he made the arrangements for my move that's where things went terribly wrong. read more

Olympia Moving did a good job for my short-distance move for my piano, couch and TV sets Sunday evening. They communicated well (by the operator and the movers) and arrived on time. Heavy upright piano to the second floor is the hardest task, but completed within the time frame with no problem. Recommended! read more

I have had the pleasure of using Olympia movers every time I moved. The movers are very hard working and care for the items like it was their own. I highly recommend using this company for a care free move. read more

Olympia Moving And Storage - Movers Near Me - Chicago, Illinois

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Very professional, clean, and fast. Job was done before I knew it. In an endless sea of movers I'm so glad we had Ibe and his crew to move us. read more

Olympia Moving And Storage - Great job! - Movers Near Me - Chicago, Illinois

Very courteous and did a nice job protecting the furniture. The move-out is taking a little longer than expected though. Will update. ETA: move took much longer than expected, twice as long as initial estimate. I had to help-out to get it done and didn't have them re-assemble much of the furniture. Nice guys but not very good. Pay the extra money for Golan's Moving and make it stress-free read more

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I thought I had some bad moving experiences, but I had no idea how bad it could get. These movers are terrible. They arrived 2 hours and 15 minutes late after I told them that I only had the freight elevator reserved for the morning at me destination. The result was that there was two hours of down time in the middle of my move. They demanded payment in full when we arrived at my new address even though it was unclear what the charges would be because they came so late. I refused to pay before they finished the job and they threatened to leave with all my stuff! I told them that I would call the police if they left with my stuff. They decided to go ahead and unload my stuff. Then they kept trying to get me to agree to a price in advance of finishing. I told them I would pay the actual hours they worked less any additional charges for the freight elevator. The manager's last offer was two hours off my final bill. We got to the end and the actual hours worked were 6, exactly what would have worked with the elevator reservation I had made and paid $150 for if they had shown up on time. Instead the move took 8 hours. The foreman of the crew offered me one hour reduction in price, so he wanted me to pay for 7 hours plus any additional elevator charges. I told him his manager had offered me 2 hours, which would be fine as long as the property manager wasn't going to charge me for the additional elevator time. I called the property manager in front of the foreman and she said they were charging me another $150 for the elevator. So, I told the foreman I wanted the two hours off that they didn't work and a credit for the extra $150 for the elevator. He called the dispatch and they told him to call the police, which he did. The police came and left while the movers were sitting in their truck. The police were unhappy they were called for what was obviously a civil, not a criminal matter. Long story short, I paid for the 6 hours and got the $150 credit, but what should have been 6 hours total moving ended up being 9 hours after all the ridiculousness. My stress level was through the roof. DO NOT USE THESE MOVERS!!! read more

We used Olympia moving to move at the end of June. I had a couple of boxes that never arrived and contacted Ben several times to submit a claim. He told me to send an email and that they would get back to me. They never got back to me and I kept calling and nothing was ever done about it. Also, the total came out to way more then what I was quoted. I went with them because they gave me the lowest rate out of all the moving companies but would have happily gone with another company knowing this. I've never had this experience before and now know to never go through Olympia again. read more

The group of movers were exceptional! Although a minor misunderstanding about travel fees, Miguel, was very accommodating and provided a discount fee. Overall, our experience was positive. -Becky read more

I have never had a better moving experience! Olympia was responsive, professional, fairly priced and lower than all others, transparent with no hidden fees, called in advance and showed up on time, and most importantly, packed and moved everything professionally and carefully without damaging anything, and were corteous in moving items to the right spot at my new place. This is the 3rd time I have used them and they are absolutely the best, I will never use anyone else! read more

This is my second move with Olympic and once again, I could not be happier. The movers called and asked if they could arrive early. They did and immediately got to work moving my things. They took great care in wrapping my items to protect them. And they had my one bedroom apartment completely loaded in an hour and a half. At my new location, there was no elevator, just three flights of stairs on a hot summer day. They never complained once. At my new place, they asked where they should put my furniture pieces, put back together the pieces they took apart and worked very carefully not to scratch my new wood floors. The movers were pleasant and professional and one could not ask for more than that. My move was estimated to be 4-5 hours. These guys did it in 3 hours and came in $150 less than the estimate. Friends recommended Olympic to me and I recommend them highly. read more

I have used Olympia movers twice and I can say they do a fine job. This year I paid $300 more for the exact same service. I was told the rates were higher due to it is moving season. So, the cost was $140 per hour compared to $99 when you move off season. They do take the time to make sure everything is packed well and they padded all furniture before they move it out. Overall, I would use them again. read more

Used these guys 3 times now. Always professional, on time, and speedy. They walk you through the contract and there are no hidden fees. I would recommend these guys to my own family for any move. You can tell they really know their stuff. read more

Used this company several years ago. They not only moved us from a two bedroom apartment to a three bedroom but they had also been storing our big furniture for about three months. One of the pieces of furniture they were storing was a 2 piece couch. They somehow lost the cushions to half of the couch. This basically made the couch garbage. They offered $200 and no apology. $200 barely covers taxes and delivery of a brand new couch! Needless to say, we were not happy with the service or customer service with this company. No way would I use them or recommend. read more

Wow what an experience! These guys were not only extremely friendly but they knocked out my move in no time! Highly, highly recommend them! My second time using them and always a great experience! read more

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We have used Olympia twice now and have nothing but the most pleasant of experiences. Both moves they have taken the stress out of moving by having very professional services and providing the best of care for their customers and their items both large and small. They are very organized, polite and I can not compliment the service we have received from them more. Thank you Olympia Moving and Storage! read more

This is 2nd time in 10 months I've used Olympia. First from Chicago to SW suburbs and now from one suburb to another. They are awesome!! Extremely professional and friendly. They really take care of your furniture and possessions. IF I move again, I will use them again. read more

I had a nightmare experience with Olympia. I moved my family's belongings from Chicago to Nashville. When I received my items in Nashville I was on and off the phone with Olympia in tears because of how abused my items were. Boxes were smashed, wardrobes (very thick and sturdy boxes) completely crumbled. All of my things had been literally shoved to the end of a truck and I cried as I watched them pull pieces of my furniture out. The WORST part of my experience was that they unloaded my things so quickly and rushed that there was no way to account for my belongings or take photos of the damage at the time. There was furniture that I physically could not move to go back in and take inventory my boxes. When I realized I would need to go through my items, the me. Unloading the truck told me there was no way they could go back in and take anything out of my storage unit that they had put in because they were in a huge time crunch and had to get to their next job. I was RUSHED and forced to sign the delivery confirmation papers in the end because the delivery men didn't have the time to wait and couldn't leave without me signing. I was completely under duress and would have never signed the release papers. We had our $500 vacuum and a large box (of course of my handbags and small intimate items of value) stolen. The total damage was over $7000. Not to mention, my husbands grandfathers DOG TAGS which are obviously irreplaceable are gone. Now I just received a "settlement letter" from their insurance which says that they won't reimburse damaged items because I packed them myself, even though my boxes were visibly smashed and mishandled to the point of making my cry on first sight. And, they don't want responsibility of any lost items because I signed for it, even though they have multiple phone records of me in duress during the move where I said I couldn't possibly move the items to see what had arrived and what hadn't. I couldn't be more angry and upset with this company. You would be insane to use this company. read more

I recently used Olympia for my move from Lakeview to River North in Chicago and they were an extremely impressive, efficient and professional moving service. Juan N., Nevy R., and Marco M. were fabulous- seriously seemed like magic how quickly they moved down my third floor walk up apartment. Equally as impressive was how carefully they wrapped my furniture to ensure it was safe. Everything arrived exactly as it was before my move. The only reason this is 4 stars and not 5 is because they did arrive a bit late (although they kept me informed as to their delay, so I could plan accordingly which I really appreciated). Once they arrived, the move took an hour and fifteen minutes less than I was originally quoted- awesome! Highly recommend Olympia for your move and be sure to request the dream team of Juan, Nevy and Marco. read more

I've used Olympia for my last 3 moves. They are always great. Their prices are good, they do a good job, are professional, and are efficient. I took off 1 star for arrival times. Know that if you are the 1st move of the day they will give you an arrival window of between 8 - 9, but will call closer to 7:00 & arrive closer to 7:30. This happened to me last year and again this year. I still prefer it though as the first time I used them they got stuck in traffic and were considerably past the window by the time they arrived. As long as you can be a little flexible on times, I highly recommend them. read more

I moved from my brief exile in the 'burbs back to the city (yaaaaassssss) but my movers fell through at the last minute. A coworker suggested Olympia. So glad he did. They stepped in, and made the process easy. Shane did the estimate over the phone, then emailed the documents for my signature. The confirmation was emailed back to me the same day. The day before the move, I got a call and an email from Shane confirming the time window. On the day, I got another call from Shane to reconfirm the time. Then (ok, this sounds bizarre but I swear it's true), the crew chief on the truck, Juan, called *and* texted with his ETA. When they arrived, Juan introduced the crew - Victor and Carlos - and did a walk-through of the contents. He clarified the job details, then the guys loaded the truck. In addition, they took care of the things I needed moved to the lawn extension. They were fast and thorough. All I did was stay the heck out of their way ;-)  Dispatch called while we were en route to be sure things were ok. At the destination, it turned out that the truck wouldn't clear the fire escape in the alley, but Juan figured out a solution. The job was completed on time and within the estimate. Before leaving, Juan checked with me to be sure all the stuff was placed where I wanted it. Kudos to this crew for a job well-done. I hope I don't move for a long time, but if I do, I'll call Olympia again. And I hope I get to see Juan, Victor, and Carlos again. read more

This moving company is horrible! Showed up at pickup with a full truck, lost a ridiculous amount of my stuff, and what made it was damaged. Would have been cheaper to throw everything I had out and buy new! Spent 7 months so far trying to get items and money back. Avoid at all cost! read more

Contracted with Olympia Moving to host 2 relocation from Chicago to Denver. The Sale portion on the front end was helpful and accommodating but that does NOT out weigh what we experienced after our move. The following issues arose: 1- shattered coffee table, road bikes ruined and needed repair, kitchen glassware (6 pieces) and other scratches/nicks 2-charged $500 cash on site for "long carry" from street to apartment when items were received in Denver. would like to know the name of the company/truck group you contracted to move our items. 3-The guy who led the process for the move was absolutely unprofessional and made for a horrific moving experience. I cannot express enough how rude, vulger and disrespectful he was. He attempted to get into an argument with other residents in the building, during the 5 hours of moving he yelled at me and my friend helping with the move for various reasons and he refused to finish moving the items until we paid an additional $500 to finishing moving the items into our apartment. 4-We requested a final PAID bill to demonstrate we paid the cash at the delivery and it took 2.5 weeks to receive this bill after multiple voicemails/emails that were ignored. We had to move forward with filing a claim with our lawyers just to get a response. Horrible professional response (or lack their of) from the Olympia moving team, we spoke with 3 people from Sales, Claims, Customer Service -which there was none. read more

Recently moved on September 25, 2015. Jason,Ed and Christopher were great. I moved from a studio to a building with an elevator. My move was schedule at 8:00am they were there at 8:05. These guys were very personable, They were done in an hour, by 9:30 all my things were moved in my new place. I would call them again. Also, the office did contact me the day before to confirm my appointment. read more

Worst moving experience ever. Right hand doesn't know what the left is doing. Salesman promises one thing and the owner bad mouths his salesman. Numerous calls to company to try to get info, sent to voice mail and only twice did is get a reply. Furniture was treated poorly, now will see if they pay for the damage they did. Made sure they were paid before we saw the condition of our things. Stay clear of this company. read more

I recently moved from Pilsen to Andersonville. Olympia were very communicative, calling to confirm my move the day before and then calling 30 minutes before arriving at my apartment. They gave me a window of time to arrive between 1-3pm and they arrived at 1:30pm. The guys were extremely personable. I told them about especially fragile items and they were diligent about wrapping and protecting them. Overall they worked hard, but towards the end they got tired and rougher with items. Some of my items were scratched, such as the couch and a metal bookshelf, but that's the wear and tear of moving anything. read more

At this point...it has been a week and a half since we submitted our claim (multiple times) for damages and nobody will respond...not a great way to end a very expensive cross-country move. read more

Couldn't have been any happier with this move! The pre-move process was helpful and informative. On the day of, the staff was on time and incredibly friendly. The move itself was SO quick and smooth! We had a little scare with fitting the couch through the door but they were very persistent and worked harder than I could have imagined to make it work. Not a single one of my belongings ended up broken or damaged. I would recommend this company to anyone and will never move without them again! read more

I have used Olympia to move two times and have never had a problem with them. They are are timely, polite and professional, and have excellent customer service! I will definitely continue to use them in the future! read more

Absolutely loved them! They were super friendly and helpful. Also - it was priced much lower than most moving companies in Chicago. Would recommend to anyone :) read more

Olympia movers were on time, helpful and considerate. The 3 guys assigned to my move were efficient and took time to carefully wrap fragile items. 2 downfalls are that while my moving package included wardrobe boxes no one informed me before the move. Also I wasn't informed on the payment process until the movers showed up. 3% charge to pay by credit card or you can pay with cash or money order. I went to the bank 30 minutes before the movers finished so they could give me the final total. However if I would have moved in the evening after bank hours I would have been very upset with the extra charge. I moved a 2 bedroom 2nd floor apt and it took 5 hours to complete move. This matched the estimate they gave me. I would recommend this company for a move. read more

Excellent. Professional. Smart decision. I recommend!!!!! Dispatch department called several times to make certain everything was perfect ... And it was. I recommend will complete confidence. Thank you read more

The two movers I had did an awesome! They were super kind and polite. The company even called to check up on the move. I would highly recommend them. read more

Olympia Moving And Storage - My movers were awesome! - Movers Near Me - Chicago, Illinois

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