I moved to Sunnyvale last year and wasn't sure which alteration shop to try since there were…read moreseveral in the area. I needed two suede jackets with zippers shortened, and from the research I had done online, I knew it wouldn't be an easy job. The first alteration shop I visited immediately tried to discourage me from doing the alteration and suggested I buy new jackets instead. They repeatedly emphasized how difficult it would be to cut the zipper and work with suede. Then I went to Kim's, and the experience was completely different. I was welcomed with a positive, can-do attitude right away. She was confident about the work and even quoted me a lower price than the first shop. One week later, I picked up two perfectly fitted suede zipper jackets. The quality of the work is fantastic. I've already received several compliments on them, and I was especially impressed that the original zippers were preserved. they didn't alter the look of the jackets at all. I'm extremely happy with the results and will definitely be coming back!

I have been a loyal customer of this dry cleaner for nearly 10 years and have trusted them with my…read moreclothes for many years. Unfortunately, today's experience completely changed my opinion of this business. When I came to pick up my clothes, I brought another garment that had a tiny loose thread. I politely asked if they could spare about a foot of matching thread so I could repair it myself. It was such a small favor that would have cost virtually nothing. The gentleman I spoke with refused and repeatedly told me to go buy it somewhere else, even after I explained that I had already looked but couldn't find the exact matching color. What disappointed me wasn't the thread--it was the lack of courtesy and consideration shown to a loyal customer. After almost 10 years of bringing my clothes here, I never expected such an unfriendly response to such a simple request. Great customer service isn't just about cleaning clothes--it's about treating people with kindness and making customers feel valued. A tiny act of goodwill could have left a lasting positive impression. Instead, I left feeling disappointed and unappreciated. After nearly a decade of being a loyal customer, I have decided to take my business elsewhere. I hope this business realizes that customer loyalty is earned not only through the quality of the work, but also through kindness, respect, and genuine customer service.

I brought a pair of pants and a dress to be altered for the upcoming festivities. I called their…read morenumber, and I was told that the service cannot be completed in a week since a lot of people are requesting the same service for the holidays. I was ok with it, and in fact, impressed that she was honest about what she can realistically accomplish. I called her back, and I tried to ask to prioritize the dress while the pants can be done even in the next few months. The lady took me in, and squeezed this job in her busy schedule. She was able to complete my dress alteration in 5 days for a great price! I am very happy with how it turned out! I think I have found a new alteration / dry cleaning go-to spot for my needs!

Service was quick and price was reasonable. I went to have a seam mended on a knitted type sweater…read more Overall looked balanced on both sides and looks like a really good job.

Fast, reliable and quality work! I came in there on the recommendation of a friend. Had 2 KUIU…read morepants hemmed...Not cheap pants $160 each for hunting and outdoors. Got them and they were tailored perfectly to the hem I requested. Both technical pants look great with my Danner boots. Also had 8 shirts hemmed slightly since I had some weight loss. They look fabulous and make me look skinnier! The owner is nice and thankful for my business...Keep in mind I live near Pleasanton and come all the way from there to Sunnyvale to get this done...That is how highly I think of their work. They also pressed my clothes...Prices are also on par with my previous tailor who was losing it on quality of work and deadline. They actually raised their prices too! If you are looking for a reliable and excellent tailor, look no further than Saigon Cleaners! Thank you for proving Grade A+ work!

Do not waste your money and put your trust in this unethical business. They will take your money,…read moreruin your garment, and deny any responsibility. For years, we have been their customers for dry cleaning services, so we are extremely loyal. This time, I asked the owner/seamstress to alter a skirt for me because they provide alteration services as well. The request was simple and straightforward: to keep the inner lining length unchanged and only to shorten the outer skirt to be one inch longer than the inner lining. I also repeatedly asked them to make sure the inner lining does not peek out and that it should not be longer than the outer skirt. They promised a delivery date, but when I went to pick up the skirt, the alteration was not done. They said the seamstress forgot what the request was, so she didn't do it. They didn't bother to call me but chose to wait for me to go to the store to then tell me they forgot what the request was. Then they promised another delivery date, and when I came again to pick up the skirt, I saw it was completely botched at the bottom. The outer skirt was cut unevenly, and in some areas, cut way too short with the inner lining showing very visibly. They kept blaming on the style of the skirt for the issue. Not once did they apologize. I was extremely upset about this, because they've ruined my skirt but more importantly, because of their 'don't care, not our fault' attitude. The skirt was handed to them in perfect condition, and now I cannot wear it anymore because the length all around is messed up. The first pic was the skirt after alteration. The second pic was before alteration. The following few images show the skirt after the alteration, and you can see how uneven it was at the bottom and some areas were cut way too short. I am not a seamstress, but I would expect any skillful seamstress to pin the outer skirt properly first before cutting the material. This just looks like someone randomly cut the outer skirt without even checking the proper length. The alteration was already prepaid. They didn't apologize or offer a refund for the alteration. I informed them that the skirt cost me $52.13 and insisted they reimburse me for it. Unfortunately, they took no action. To be honest, the skirt wasn't expensive, and I can easily buy a new one without any issue. If they had simply apologized and acknowledged their mistake, I would have just let it go. Instead, they continued to argue, claiming the skirt was longer in the front. Even with that, they could have avoided the issue by pinning it first before cutting the fabric. And, if they truly had an issue with the skirt style and didn't want to do the job or not able to handle the job, they could have called me, and I would have gladly taken the skirt back and find someone else to do it. Now, they have ruined the skirt and simply used the skirt style as an excuse. We have been giving our business to them for years, and this was how they treated us. There is no way we will go back, and I would advise anyone to think twice about using their service.

I've been a client of Tiffany cleaners for several years and have been very happy with their work…read more At first I would drop off my clothes for dry cleaning but switched to twice a week delivery and pick up from my home (both wash and fold and dry cleaning). They've been reliable and have saved me a lot of time and energy. Highly recommend!

Always top quality service. For everything. Dry cleaning, alterations, shoe repair. And very nice…read morepeople. :-)

Amazing place for perfectly tailored alterations at an amazing price! The owner or seamstress knew…read morewhat she was doing and I was able to get an indian blouse for a wedding even tailored perfectly to me! Absolutely check them out to have the best care for you clothes and attire!

Whenever this older lady is in and the owners are not she wants to to charge me more she says its…read moredry cleaning and I asked and the owners son confirmed its laundry - she once said I have bad breadth -- why is that a laundry issue - the laundry business is already difficult but why have an unfriendly customer service.

Terrible service. Took 2 suits, and 3 shirts to them. They damaged the suit button, and returned 2…read moreshirts, and a suit pants dirty. Despite having them redo the shirt they still returned it dirty. Completely unacceptable. Might as well thrown everything into the regular laundry. They cited their policy for not taking responsibility for damages, but their policy only cites this for loose/delicate garments. My clothes were neither of those things. How about the fact that almost the entire set of clothes came back dirty? They took no responsibility and did not even refund me for damaged dirty items...

They cheat and do NOT actually dry clean your clothes. I tested them with a shirt that had a lot of…read moredirt inside that is easy to clean. After they "dry cleaned" my shirt, the exact same dirt was still there so they did zero dry cleaning. I tested them twice and both times they cheated and did zero dry cleaning. I took the same test shirt to a different reputable dry cleaner, and the shirt came back clean and passed the test.

My preferred tailor! Dry Cleaning can always be hit and miss where ever you go but the owner knows…read morewhat she's doing when it comes to sewing either by hand or machine. Nam has made miracles happen for me on formal gowns, dresses and pants. I highly recommend this business. If you're located in Santa Clara, please give them your business.

I took a formal black dress in to be cleaned and then I took the dress with me to a conference…read more When I went to wear it the dress had shrunk, and the lining was longer than the dress. I had to cut the lining and wear the dress as a midi instead of a floorlength dress...so disappointed and the dress was ruined. When I returned and told him about the dress, they denied anything that they did was wrong? Terrible place to get your good quality clothing done.

Needed to dry clean a suit and jacket for an upcoming trip. Hadn't dry cleansed any of these…read morearticles before despite being really overdue. The suit came out great! The jacket was definitely neglected for some time so there was some fading, but they were able to restore it pretty well all things considered. Prices were fair, $60 for all articles. And it only took a few days to finish!

Did an incredible job cleaning a hoody absolutely drenched in cat fur. Very kind and understanding,…read morethe price was fair as well for the dry cleaning.