Very good clinic, and very thorough With there patience…read more Care and quality is very good, drs are very courteous kind and caring.

This office may have had some standing at one point with some people, myself included, but in the…read morepast year I have had two separate instances that required more then a "take a pill and rest" answer but was completely disregarded and denied imaging. You can't call the office and talk to anyone, you have to message through a portal and hope you put some trigger words in the message to get any kind of response. I am officially parting ways after this last incident. No doctor should hold a degree over someone experiencing something the doctor can't see or feel themselves. Take the time and find a doctor that actually responds and cares about your experience.

I came here after dealing with a lingering dry cough that was starting to combine with itchy…read moreeyelids. My primary care doctor was booked out for weeks, so I decided to give Next Level Urgent Care a try. Even without an appointment, I was immediately helped by Shakemma, Tiff. She was wonderful! Friendly, efficient, and made me feel comfortable right away. I was then seen by Gad, who was also great. He quickly assessed what was going on, prescribed some allergy medication, and had me on my way. The entire visit took less than 35 minutes, which is amazing. Fast, professional, and super convenient--I would highly recommend this urgent care spot!

Excellent urgent care. Saw the doctor quickly and she was efficient and the treatment offered was…read moreeffective. Also gave guidance on next moves in the event my issues continued once the treatment course she prescribed was finished Will return for any future urgent needs

Surprise billing like many other reviewers here. The woman at the front desk told me they were in…read morenetwork with Cigna. They aren't. They billed me for $3200 for a few hours spent there.

The urgent care across the road from HEB up the street is a great option unless you are actively…read morebleeding. I'm going to repeat a lot of what user Angela S. said about this place. You know how they sell $10,000 watches that work great but honestly there are watches that are just fine for 3% of the price? I get that when I go to an "emergency room" I'm going to pay extra and I get that. But this was totally off the charts. Yes, they take your insurance here when the other places don't but you can still submit to your *existing insurance* and work their claims dept. Unless you can't stand your insurance, you should do that instead. PROS: - Great service, got right in, no issues with staff. The only reason this isn't a one star review is they did a great job. CONS: - You can fly from LA to NY multiple times for the price of a 20 min visit. Just unreal.

Chandler worked with us about my procedure in a courteous, well communicated manner. The…read moreinstructions, the process were explained in detail, taking time to ask if we had questions or concerns. Her calm, professional demeanor is something I see less of in the medical profession these days, it was certainly well appreciated by myself and my wife. The staff demonstrated their desire to assist in any way. One of the staff was in the waiting room patiently working with an elderly person to make sure she understood what was going on and how it would proceed. The facility is well staffed with a professional attitude not seen in many medical facilities these days. We were not numbers, we were clients, patients there to be treated and were respected as such.

I am beyond pissed, I've been waiting 3 weeks to get a CT scan done and my appointment which is…read moretomorrow has to be rescheduled due to my insurance pending authorization. I called my insurance, they say, yes that's correct, your referral was submitted today. They need 2-3 weeks for approval, I've been waiting more than 3 weeks! I don't get a "sorry" from ARA, no, what I get after mentioning my concern with the pain I'm going through, "you can keep your appointment, sign a waiver that you'll self pay then fight it out with your insurance company" Now that's great customer service! I can't even blame them for incompetence because on the same call I was told, "it was your doctor's fault for filing it under the wrong patient." Unbelievable.

I had a great experience at Oakwood. Dr.Bui performed by left and right eye cataract surgery this…read moreweek. The surgeries both went really well. The staff at the center were very kind, efficient and everything went smoothly. I am an anxious patient and all the nurses and staff made me feel comfortable and cared for. I would recommend this surgery center based on my experience.

IV carrying anesthesia came out during procedure. Woke to my nose burning from the tube, my hands…read morethrobbing from nurses vigorously trying to put in a new IV, and being extremely aware of what the doctor was doing. The nurses and doctor were all kind, but the guy who came in to start the anesthesia never addressed me at all. I am a definite proponent of efficiency, but this was a very assembly line like experience.

worst dr ever. I was a patient for years and she lied to me every time she looked me in the eyes…read moreand laughed about it. receptionist thinks she's god, laughs I owe 20 bucks then goes back to ask if it's OK if I can live and get my meds. Worst office I've ever been into. EVER.

I made an appointment with Dr. Ellis for a positive TB test. She was great. Very personable and…read moregreat communicator. I would highly recommend her if you need to see an infectious disease doctor. Office staff was friendly and pleasant too. Luckily TB test was a false positive. :) John G.

Not sure where to start. I was in this place for about two hours. They ran an EKG, did some blood…read morework, and gave me a Covid test. I saw Doctor Hoeing for about 7 minutes, and then I requested to leave, as I was feeling better. The bill is over 16,000 dollar's, are these folks for real. 8 thousand dollar's an hour. Bill below. no wonder insurance rates are ridiculous.

I had a terrible accident last Saturday and rushed over to Family Hospital asap. They saw me…read moreimmediately and made a terrible situation much better. I was super impressed with Dr. Huddleston's care and knowledge. He knew exactly what to do and prescribe to improve my situation immensely. Nurse Carmela C. was also expert and precise in my treatment and Ray H. at the front desk was also very efficient and saw to it that I was treated quickly and thoroughly. I hope to not need medical care soon, but if so, I will be going to Lake Travis Family Hospital for complete and expert medical care.

I took my elderly mother-in-law for her check-up visit with Dr. Jorge Salcedo today. She does not…read morehave medical insurance and experience with big medical facilities is always a hassle. We loved our visit with Dr. Salcedo, he was very knowledgeable and caring and gave us a lot of good advice and throughly checked her health condition. It was a great experience and I highly recommend this medical office.

As I no longer have health insurance, I was searching for an affordable doctor to see to manage my…read morethyroid condition. The MD I'd been seeing for years in Austin charges $200 starting out per visit and that price changes according to the visit charges. I did some research and found Salcedo Family Care and the pricing is very reasonable! I was even able to contact Dr. Salcedo prior to making an appointment to explain my situation and he was very friendly, giving me the options to get labs done now and then recheck in a few weeks or to restart my previous dose of thyroid medication and then check labs in a few weeks to make sure the dose is still correct. Most physicians I know wouldn't give the patient that option but, by doing so, I'm saving money and not having to have to pay for multiple labwork. My appointment lasted about an hour- he asked about all aspects of my life, did the vital signs himself, obtained a complete health history and was overall very thorough. Even though my main visit reason was to get back on my thyroid medications- he made sure to ask about my general health and to see if I needed anything else. I felt heard, not rushed, and like an actual person instead of just a diagnosis in a long line of patients. Using the lab he is partnered with also makes my lab work a fraction of the cost of what it was when I HAD insurance! I was able to schedule appointment online and was able to be seen right away- no waiting, no phone calls and holding while they look for an appointment- overall, just an amazing experience. I wish I would have done direct primary care years ago!