needed some minor help with tightening my window wipers. the nut came loose and the wiper was…read morestuck while raining. Trey got it fixed in 5-minutes at no charge. he could have made me pay for the wrench and socket as they were new, but he told me it was free of charge. Great customer service is rare these days, thanks for being a good employee Trey. Autozone rowlett is lucky to have you man

Exceptional customer service! I honestly forgot what good service felt like because everywhere else…read moreseems rushed and rude these days. The staff here took the time to help me find exactly what I needed, answered all my questions, and made sure I left with the right parts. It's a rare thing to actually feel valued as a customer anymore, but they nailed it. Way better than dealing with the guessing game of buying online. I'll definitely be back!

i would sell my car before returning to this store for automotive assistance…read more I spent nearly $300 on a battery in may of 2023. i can acknowledge my naivety in: 1) falling for this act of highway robbery and 2) not saving my receipt. anyway, the battery died after 27 months. i returned to the store where they told me they should be able to trace my purchase since it was so recent, despite my not having the receipt. i provided my contact info (which has not changed since my original purchase), but they were unable to find proof I purchased the battery. when I asked the staff member why my information would not yield a result, they said it would, unless they didn't ask me for it when I purchased the battery. Per the associate, contact information like name and phone number are "not required" to make a purchase, but the staff at the time "should have" asked for it when processing my transaction. Ultimately they refused to help me despite it being their fault that my purchase was untraceable. They tried to say the cheapest battery they could sell me was $200. i then went to walmart where they sold me a $150 battery with a 3 year warranty, and told me even if I lost my receipt, any Walmart store in the COUNTRY could look up my purchase and honor the warranty if needed. save yourself the money and the headache and avoid this establishment at all costs.

I've usually basically gotten the help I need at this location. Whenever I need to get my car…read moreBattery checked out, Window wipers Replaced, Rob has always been So Very kind & Beneficially Helpful to me as well as Peter

Great place. The owner is very nice. The best part is that they different price ranges for all your…read moreparts. I had a limited budget to fix a fender. He even had a used one that I could buy. It's definitely a one stop shop for me.

Needed some body parts for my old accord the owner was able to get them same day @a great price…read morewill refer everyone here A+++++++service

Over the weekend I popped BOTH by passenger tires & I was completely distraught. I wasn't sure…read morewhere to get my car towed. But my fiancé has always had good experience with Firestone. So I decided to take my car there. Lo was phenomenally helpful and was able to give me a reasonable discounted package on all the service being done to my car. From the tires, to the oil change, lifetime warranty alignment, it honestly wasn't that bad! They were communicative the whole time & it was an overall smooth & easy process! Thank you Lo & Firestone Lakeview crew! Appreciate y'all's help for getting me back on the road. Will definitely be back for any future maintenance!

1 star I am posting…read morean additional review because Firestone management has still not provided any meaningful follow-up or resolution regarding my formal complaint, Case #2977465. I filed the complaint on June 12, 2026, and followed up repeatedly. An area manager eventually emailed me, and I provided a detailed written timeline explaining what happened, why I had lost confidence in the Galloway Avenue location, and why I was requesting a refund. Since sending that response, I have not received a substantive decision, status update, or further communication addressing my concerns. My primary complaint is now the administrative handling of the matter. Customers should not have to repeatedly pursue a large company for basic communication after reporting a serious service problem. Even when a company disagrees with a refund request, management should acknowledge the documentation, explain its decision, and provide a clear resolution. The continued lack of follow-up gives the impression that Firestone's complaint process is designed to delay rather than resolve legitimate customer concerns. Based on my experience, I cannot recommend the Galloway location, and I have serious concerns about Firestone's regional management and customer-service accountability.

Very knowledgeable about suspensions. I canvased the metroplex to find someone who knew about the…read moreLandCruiser KDSS. He is a book of knowledge that guided me through what I needed to keep my vehicle safe on the road

My son spent about $40,000 rebuilding and modifying a vehicle just to it being the factory motor…read morenothing built and had the vehicle in his possession for one week out of a year owning it, which is ridiculous and so disappointing. The vehicle constantly had issues and got tired of being lied to this place is absolutely horrible. I do not recommend this place for anybody. STAY AWAY FROM

Horrible communication, and even worse incompetent techs which they cannot keep any around. They…read moreare now re named Extreme Racing and off road after the main partner left taking the rights to purchase quality products from reputable vendors.

Chris may have been Christopher He was excellent regarding…read morereplacing brake pads and rotors. Took the time to explain what "glaze" brakes pads was. Would highly recommend.

Arrived on time ... Tech was knowledgeable... And I would recommend these guys for future brake workread more

I came in today because my battery needed to be swapped only problem is I forgot if I purchased it…read morein Texas or Virginia where I was stationed. Hope and Xochih went above and beyond calling stores in Texas and Virginia looking up my phone number and name in system to see when and where I purchased it. I recommend this store just from the excellent customer service alone thanks Advance Auto 103 S 1st St of Garland, Texas.

Zero stars if I could. Need to warranty out my "lifetime warranty" brakes and rotors. Go to the…read morestore and they tell me they can't warranty my parts due to not having correct system and I'd have to drive another 30 minutes way to warranty. At this point I just want my money back to go to an Oreillys or Autozone. I call the district manager "Rene" he is extremely rude and tells me I can warranty them out at the other store or go buy else where which I know is incorrect as I've been in the parts industry for 5+ years. Also tells me there is no regional manager and I can call the 800 number if I want. Terrible customer service, terrible parts. Will never buy from any advanced again. Rene is a terrible district manager and not there to help the customer at all.