I needed someone to diagnose the problem with my dishwasher. It is a Viking brand and a new one is very costly. Michael was very courteous and communicative keeping me posted when his previous engagement ran late.
He and his partner quickly found the problem. It turned out to be a broken water pump and he researched the availability of a new pump, which he found out is no longer available from Viking. He gave me a few options to perhaps find a workable pump but told me honestly that there was no guarantee that one could be found or would work if found. We decided to simply replace the entire unit (it was 18 years old) and though Michael offered to get a replacement with his discount, we declined. He didn't pressure us at all.
Also, he charged only $50 to trouble shoot the problem (about $100 less than another company we tried to engage) and it would have applied to any parts and labor needed to make a fix.. read more