Great service from Stan, very patient and reliable service. My washer is working perfect now with…read moreno noise!

If you like to spend lots of money for someone to not fix your appliance, then Stan is your guy. He…read morecharged me a lot of money to fix my dishwasher but when the expensive part he put in didn't work he told me that I should just buy a new one. I was never informed that I would be paying him to not fix the machine. Just another con-man appliance guy. Buyer beware.

**Update - Happily upgrade to 5 stars - Texting gets immediate responses and very considerate,…read moretimely updates. My big WOW was I got a text from SAP that the parts supplier messed up and bagged a wrong part in properly labeled bag so the replacement correct part was reordered (no fault of SAP). Normal procedures would be wait for delivery of parts. Nope that wasn't good enough for this team as it would have meant an additional 5 days delaying repair and they were trying to get my difficult to find parts older dryer fixed. They went out of their way, picked up the part and drove out to me the same day (I am at least 70 miles from their typical service area - they got assigned my claim thru my warranty company). Last night was the first night I have been able to run my dryer with heat. It worked perfectly and did its job. Thank you Ryan. The tech Ryan was fantastic, knowledgeable and efficient. He took extra time to explain suggestions to make my aging dryer last longer. He was able to quickly work in my crazy small pantry/laundry room area surprisingly well. He cleaned up after himself, left the area cleaner than when he found it. Well done. original post - I hope to increase the rating once service complete. For now the rating 3 due to it being very difficult to reach the company since July 31st through calling and email and my warranty company is making it even more difficult to talk to anyone. Thankfully today I had a nice conversation the service appliance pro and found out my model is a challenge because of part availability. Once my repair is complete, I feel I will be able to update to 5 star if access through the new suggestion of texting keeps things flowing. Communication even with delay status makes all the difference in customer service.

SAP finally fixed the initial problem, but broke another part during the repair. It is now 3…read moremonths since the beginning of this claim (at least the refrigerator is working). I have called and left messages every two days for 3 weeks. I even have Ryan's 'direct phone number' and he doesn't respond either. Dealing with this company is a nightmare! BEWARE, do not use them.....

Pete is on time, very focused and equipped with right parts. Our dryer got fix and back ON in 45…read moremin. Thank you Pete.

Great job, very easy to communicate with on txt, ordered parts, arrived on time, and completed all…read morework requested. Suggested additional work without pushing too hard and was very helpful. Thanks!

Art is terrific! My 8-year old washing machine stopped dead. The motherboard was destroyed…read more Normally this would mean a new washer. He took it back to his shop and fixed the motherboard and it works perfectly! Very professional, competent service. I would recommend Loyal to anyone.

Arthur and his son did an amazing job installing our new cooktop! We needed someone to come in very…read morelast minute to do the installation job, and Arthur kindly accommodated us with a same-day appointment. They were on time, communicative, and very professional. Our old cooktop was a struggle to take out due to the unusually thick silicone sealing and snug fit, but Arthur and his son patiently worked through the removal process and managed to get our beautiful new cooktop installed! They were very informative with any questions we had, and pricing was also very fair and reasonable. They will now be our go-to experts for our future appliance needs. I would recommend them 100%!

Very efficient! Shows within promised time. Always do good work! They answered the phone not the…read moreannoying automated prompt!

We smelled burning. Lint was burning. Machine was extremely dirty and due for maintenance. See my…read morebefore and after photos. Tech came out and repaired my machine. He did a great job. He was professional and clean. He was on time. Great job. Great value. See you again in 2-3 years for another cleaning and maintenance.

If I were to be writing a novel this afternoon rather than a YELP review, it would be entitled,…read more"From Hell to Heaven in 60 Minutes". After having a really bad experience trying to get an oven repaired I got smart and did some Yelping... only to find the best appliance repairman I've ever met right in my own neighborhood. Serge not only listend to the problem, provided an reasonable estimate (which ended being hte real price), but was at the door in about 10 minutes. How much better could it get? So now, the oven works and we are all happy. Finally, we know an appliance repairman who is nice, has skills, and a great sense of ethics... which I think is quite rare in this field. Thanks Serge... and to anyone needing appliance repair, I highly recommend Serge!

It turns out that we did have to call back as our fridge stopped working again…read more Here is where, perhaps, the 'true colors' of the customer service shined for this place, hence the dropping of stars. I call around 8am on a Saturday, let the girl on the phone know that Serge had been at my house a few days prior and that my fridge might break; if it does I should call so he can try to get the part. She says she will get Serge on the phone and get back to me. Sounds awesome. It's been more than 2 hours and I've had no phone call. I call back; she says she's waiting to get Serge on the phone and she'll get back to me. Again. I wait. It's after noon now. I call again. She says that Serge is due in the office any minute, she'll talk to him, and she'll get back to me. It's after 1pm. I call again. At this point I tell her that she was supposed to get back to me numerous times, but did not, and, if Serge can't get out to fix my fridge, then I'm calling someone else since it's not working! She puts me on hold, talks to Serge, and says he needs to look to see if he has the part and she'll get back to me. I tell her if I don't hear from her by 2pm, then I'm calling someone else. She calls at 1:45 and says, "Serge can be there in 10 minutes, is that ok?" Finally... He arrives and our fridge is working. It's been cycling on and off all day; he can't find the problem and doesn't want to guess and charge us lots of money. He even offers to give the original $35 back if we feel he isn't being honest. I tell him Jim G.'s "just give it a smack" method to get it started again, which leads Serge to figure out the problem. He replaces a part (which was way cheaper than what he originally thought was broken) and showed me the broken piece and demonstrated how it wasn't working. Our fridge has been fine since. Bottom line: Serge is great. He arrives quickly, works quickly, is nice, and doesn't seem like he's trying to rip you off. However, the customer service reps have some issues; either they're liars, they don't know how to keep track of time, or they're just incompetent. Either way, there was no sense of urgency and no respect for my time, while I sit by the phone waiting. It's a crapshoot with them if you call. Good luck!

The service was very professional and complete to our satisfaction. Russ was very polite and on…read moretime. Also followed up after the repair as to see how the dryer is working. I recommend Russ as and his company very highly.

They responded promptly and got the job done! Price of initial visit was deducted from the repair…read morecost. They didn't have the part on-hand so had to return at a later date to complete repair, which was no problem. The only place where there was room for improvement was communicating when I would expect them to return, I had to call back to find out. But otherwise no problem!

Amazing service. Same day fixed my fridge. Best price. He gave me 3 month warranty. Thank you so…read moremuchRobert!!!

Robert came over on time to fix my Thermodor microwave oven. I was really impressed with his…read moreknowledge and efficiency. Robert quickly exchanged the part, tested the unit good. I'd definitely recommend Robert and Magic touch for future projects. Many thanks Robert!