I contacted Lou Severino based on recommendations from my neighbors. On Saturday, I spoke with…read moretheir answering service to arrange a technician visit for my tenant, as the air conditioning had stopped working and the weather forecast predicted temperatures near 100º. I spoke with Lou on Sunday and a technician was scheduled to arrive on Monday afternoon. After the scheduled visit, I checked in to see if the issue had be resolved by calling and leaving messages for both the technician and my tenant. Neither responded. On Tuesday, I called Lou Severino's office to confirm whether the technician had been to the property and if repairs were made. The receptionist asked how many times I had contacted them. I replied that I had called 5-6 times (over a few days). Lou immediately called back. To my surprise, he began yelling and shouting: "Don't you think we're busy enough?! For you to call 5 times today?! I'm an angry man today!! Aren't you being a pest??!!". He then hung up. I was shocked by the interaction. Regardless of how busy a company may be, there is no excuse for speaking to a customer with hostility or disrespect. Despite the initial recommendation, the experience was both unprofessional and unacceptable.

Technician in a "Lou Severino Heating & Cooling" truck just sped by me at full speed on a NJ…read moreresidential street, totally drenching me in mud and slush from yesterday's blizzard. I yelled after him and he just honked twice as he drove off, not slowing down though his honking meant he obviously heard/saw me. If their technicians are that careless out on the road, I'd hate to see their actual work. Word of advice: if you're going to drive rudely and irresponsibly, don't do it in the company car with the name clearly written on the side.

Atlantic mechanical came to service my outside air-conditioning unit. My house is 2000 ft.². I only…read morehave one unit. They ran a hose through the outside unit and they changed the filter. They charged me $559. I totally feel that was a rip off. They were there for maybe 30 minutes Maria from Parsippany.

A warning to all current and future customers: they have no emergency services off hours…read more We have used them for years for scheduled maintenance visits, however, when we needed them most on a Saturday at 4:30pm in January, when our heater broke, I was astounded to call and get an answering service and NO emergency line. I left a message in hopes they would hear my urgency and call, but it was at 9am the next day. Needless to say, we are switching to a company that can provide service when we need it.

Looking for a heating/air conditioning firm to replace and or service your unit? Look no further…read more This is the most professional company, in my opinion, that you will find in Bergen County. Their estimator Chris arrived, took his time and explained what needed to be done. The estimate was fair. Office staff is nothing but wonderful who return calls!! Amazing. They actually work with you for installation in accordance with your schedule. Whalen and Ives sent a team of professionals to my home that were simply amazing; each and every technician carried out his task perfectly. Not a minute of time was wasted. They arrived on time, which was shocking in this day and age. And....they cleaned up! Obviously the Owners are smart to keep their crews happy. Bravo! I will refer them business every opportunity I get!

The tech that came to give us the estimate was very professional. But way over priced compared to…read moreother bids we got to replace our boiler.

Wow. Do I feel taken advantage of. My central A/C stopped working during a heat wave and called…read moreAllstate. They arrived and stayed approximately 15 min. Told me that they got the unit going and put 2 lbs of freon in. Was told I need a new unit. A/C ran for 6 days and stopped working again. Called in someone else who told me that the reason my unit stopped running was that the coils were very dirty and needed to be cleaned. Freon was not the issue. He cleaned the coils and gave my unit a go over and told me I do not need a new unit. He stayed about 1 hour going over the unit and making sure everything was working properly. Charged me less than 1/2 of what I payed Allstate for less than 15 minutes of service. To add insult to injury I found out that I was overcharged for the 2 lbs of freon by Allstate ($450.00).

Fred came to our home provided us with some guidance which was very valuable and supplied us with…read morean estimate for a new Trane AC unit and Air Handler. He and his crew are very professional, they are very clean and did an excellent job on the installation. I had quotes from 4 companies and Allstate provided the best price, he gives you a 2 year warranty on labor and parts and he has been in business for over 85 years. I have used Reiner in the past and was not impressed. I now recommend Allstate to all of my friends.

It was one of those crazy 98 degree days in this summer of 2025...and the A/C decided to stop…read moreworking. One call and they responded within the day. They got it functioning within a few minutes. Here's the crazy part...it stopped again the next day. So another call, another visit. They gave us gave us the real news. Quick repair or full replacement. Since it was not our building, we elected to service the current system. I will definitely keep them on speed dial for the winter months!

Rob (owner) came out himself to investigate a call I made on Monday that our steam boiler was not…read moreworking properly, he accessed we'd need a new one and said it was corrode. Let's face it, spending that $ for the stuff you cannot see is never fun but Rob gave a good fair price. His techs - Mark and Robert -were here all day and did not stop until job was done, checking to make sure it was working properly and explaining the system to us so it can function for years to come. They were cordial in working in masks in this trying time (and with us wearing them in our home as well to protect them). Removing the old furnace was a task in itself as it easily weighed OVER 500 lbs and had to be broken up in two pieces to get out of our basement! I had used DB prior to for our annual AC checks, but this is the first big time job and couldn't be happier. Great service all the way around.

These guys are the crew. They came, equipped, dressed professionally and ready to put a solution…read moreto my plumbing issues. BAM, WHAM, BOOM. DONE! I was like, who was that masked man? It was AJ plumbing, someone whispered. They should wear capes though.

I got their name from my neighbor and called them to look at a tricky job regarding a leaking…read morecondenser on the roof of a 2 story building...I also called 3 other contractors to look at it...everyone else said I needed to replace the whole system at a cost of $6500 to $7600 to do the job... Demetri from A-Jay was the only one who was up to date on the latest equipment and recommended a unit to replace the broken one for $3200...with warranties...I went with them and they followed though with an excellent job.... Like my neighbor recommending them to me ...I will recommend them to you.... Bill...845 548 8829

The team quickly responded when I called and scheduled a technician to identify the issue after…read morewhich it was prompltly resolved. They took great care with floors and the room where they had to work demonstrating great professonalism and attention to customer experience.

Although at first Jason seemed to be knowledgeable, he made two attempts to fix our a/c unit and…read morefailed to get the job done properly. After trying to get him to return and complete the job, he never returned nor did he return our calls. He just abandoned the job. I would not recommend A DEGREE ABOVE HEATING & COOLING.

Called for service as Inlost hot water. I have a Crown Boiler that gives a code which said I needed…read morea new Flue sensor. Tech comes, hangs out a while, says I need a new flue sensor AND a barnd new external condensate pump (with tubing) Repairs 1600 dollars. After I picked my jaw up from the floor, I asked the owner if my estimate could delineate parts vs labor. He then proceeds to double talk me about "there is alot more involved than parts and labor" umm wat? He continues on that he has to buy gas, pay for insurance, 401k, workmans comp, a warehouse. Basically giving me the "no man in the house hustle". I call a competitor, independent diagnosis of flue sensor, gets part (that was like 100 bucks) and I have hot water again. Concerned about the condensate pump Smith said I needed, I asked the honest repair man and he laughed because IT WASN'T EVEN A PART OF MY SYSTEM anymore and had been bypassed. So instead of 1600 dollars, I paid 500 dollars. I know that at the end of the day Smith would have restored my hot water, but he was absolutely taking advantage of me. As a single parent, every dollar counts and 1100 dollars is a big deal for us. He was absolutely ready to take food off my table. So in closing, the five star rating is probably because most people dont know their ass from their elbow and blindly trust that a company isnt out to soak you. This is your fair warning. If you do call them, save yourself money and get a second opinion like I did. ​

Stay away from them! Incompetent workers. Matt (owner) showed up 1 time…read moreand 1 more, when we had problems. Never answers phone. Never on time. We had a free 1 time app. for maintenance at beginning of this season after new expensive system was installed. Never showed up. Today, after numerous calls, Jennifer (his sister), promised Matt will stop by to see our concerns. Never happened! Not even a call. While installing the system different workers came each time. Some didn't speak any English. Bad, bad, bad!