I had a nail in my tire, and I was able to get into the St. Peters store. This was no plug and…read moreplay......they found the leak, took the tire off the rim, filled the hole with a rubber compound and then vulcanized from the inside of the tire. Remounted and rebalanced. I was impressed! They pulled my car out front, handed me the key, and said; you are good to go sir. I paused, and responded with "but I haven't paid yet". He responded "No sir, this is free of charge, please come back again" I was blown away. One of the Founders three pillars; Delighting customers: The company prioritizes exceptional service, which is evident in their practices, such as offering complimentary tire repairs and rotations. I will be back again.

Had to go here when we had a blown tire. Made a reservation online with ease! The next morning…read morecalled to order tired and the customer service over the phone with Ben was amazing! Upon arrival Ben was even more helpful and so was Saturn! Tires are never cheap but the cost was fair! I would surely recommend especially with the location being right off the highway and there are a few shopping stores nearby to pass time during the wait

Just about 6 years into owning my car and it was time to get new tires. I was so skeptical to go…read moresince I had never heard of anyone personal go to discount tire. They would go to dobbs or another chain because it's well known but I saw this place had a 5 star rating and I was like okay let's give it a go. I did my research for the type of tires I should get. Earlier this winter I was sliding over ice and was convinced I needed to get an SUV until everyone around me said no I just need new tires lol So I found all weather tires and even opted for something highly rated that's more expensive but popular because it gave me peace of mind to know they were a solid choice. The men who I interacted with were so nice and educated me. I made an appt online and then they called me because they could get me in earlier (which I was so grateful for!!) I did have a prior appt and they said I could swing by whenever and they would finish before close so I could come by to pick it up. Knock on wood it's been great so far! Should be good for the next 6 years. I'll probably have a new car by then but hoping I won't have any trouble! I did opt for the warranty so shouldn't be any $$ with their no questions asked policy so again, great peace of mind.

The Experience I have been waiting for!…read more Researched the tire I wanted and saw was for sale at Discount Tire. My old place did not. Stopped in and their Bridgeton location had in stock. So they shipped,same day to Lake STL, and was cheaper than anywhere else. I came back 3 hours later and they installed the 4 tires in about 30 minutes. They cleaned/shined the tires. Ran an alignment test. -I did not need an alignment. -My old place always charged me. Place is really clean and friendly. Aiden, my sales guy, was awesome!! Super friendly and found me discounts. I'll be back with my other vehicles! Freddy's is next door. You can eat ice cream and watch them install your tires in 30 minutes. It's perfect!

This was my 2nd time at this location since they have been open. First time was a tire censor this…read moretime a small screw in my tire. Both times repairs were made immediately and both times there was NO Charge. The service was friendly and I recommend this location for your tire needs.

I was pleasantly surprised when my tire was fixed at no charge at Discount Tire yesterday. I was…read morepleasantly greeted and I asked if I needed an appointment. I was told no. I told the young man that my tire was leaking based on the alert on my dashboard. He offered me a seat and went about checking the tires. He said they would find the problem and let me know. A little later he advised that my tire had a metal shard in it and they were able to fix it. I asked the cost and he said, "No charge." If they are able to fix the tire, they don't charge; they only ask that you patronize them the next time you need tires. I was escorted to my car which was delivered near the entrance and drove home completely satisfied with this encounter. What a great business model.

I took my car to another local repair shop I always went to and trusted, they were bought out…read morerecently. They quoted all kinds of things to fix, some I believed, some were outright lies! One lie was that the battery needed to be replaced and they would happily do that for $425, yeah, I bet you would! The problem was THEY had just replaced the battery 14 months earlier (much cheaper then) when the shop was under different ownership and it had a 4 or 5-year warranty! Immediately I was suspicious. They also said I needed a brake job, alignment, motor mounts, and a new power steering pump. The power steering pump was quoted at over $2000 total, the labor alone was quoted at about $1500! How many hours or days does this one job take to justify $1500? I am no expert, but it would seem they probably get around $150 per hour, but certainly not more than $175, so $1500 would mean 8- 10 hours! I looked up how long the job takes online for my car and found it can take about 3.5 hours, and an experienced mechanic can do it in just over an hour or two so not sure what that place is doing. After doing my own research I knew I had to go somewhere else. I knew the brakes and the power steering needed to be addressed so I called Plaza. I spoke to Justin who was extremely helpful and professional and made an appointment for the next day and dropped the car the evening before. I asked them to do the brakes and alignment after getting a quote. I also requested that, if at all possible, to have my car finished by 3 pm, they called at 2 pm and it was ready! They did the brakes and alignment for quite a bit less than the other shop quoted, checked my battery which it turns out is fine, and gave me a quote to fix the power steering that was a FULL $800 cheaper (parts and labor) than the other shop quoted and that is without the coupon online. I will be calling Plaza in a few months to do the power steering pump. I think I have found my new car repair shop!

Had a flat tire. They graciously put me in and installed a new tire while I waited. Great customer…read moreservice! Highly recommend this Plaza Tire shop! Thank you, thank you!

They do an amazing job at a fair price. The staff and mechanics are friendly and explain everything…read moreto you so you know what is going on with your vehicle.

I have seen all the bad reviews at different locations. Here's my experience:…read more 5-Star Review I had the pleasure of getting my car serviced today at Plaza Tire, and I am genuinely impressed. The entire team is incredibly friendly and helpful. This is truly the best business in Fairview Heights, Illinois, and it has officially become my go‑to place for all my car needs. While I was there, I overheard another customer complimenting an employee--Cody--on his great work and friendliness, which matched my own experience. Patrick and Michael helped me during my visit, and each of them showed their own unique style of kindness and professionalism. Even the gentleman at the soda machine offered me a drink. It may seem small, but it meant a lot. The staff interacts with customers the entire time, creating a welcoming and genuine atmosphere. Plaza Tire is a real asset to Fairview Heights. Please don't change--at this rate, you'll have the whole city coming to you for their automotive needs. This company is on a path to grow. Until they show me a bad experience. I rate this as a great place. Cody will be going to Belleville Illinois and I think he will be a great asset to the Plaza tires.

I went on 3/30/26. I left my honda accord at the shop from 8:30 am - 4:30 pm. I went in for tire…read morerotation and alignment. I was their diagnostic machine indicates transmission problem. My cat was making a whirling sound. So, I took my Honda to dealership where I am told, I need two new tires- sound gone, and recommend an alignment How did the tire shop miss it, i don't know. .. Yes, I called and talked the to Mark, who said I should have brought it back. You misdiagnosed my car and bring it back. I asked for the refund of the money spent another they did on the car for my inconvenience, and they have left me on hold. Said someone would get back to me but no has... buyer beware

Had Multiple issues on June 11th 2026. Seriously the worst service I have ever received…read more For starters they linked the car to the wrong account. I have used plaza countless times and have my own name and account but they linked it to the previous car owner. Second I scheduled an appointment online. When I arrived at 8am I told the employees my name and that I scheduled an appointment through the website I was told that those appointments don't mean anything and that there are 4 people ahead of me. I was told they would get my car back in 45min. Over 2 HOURS LATER at 10:48am they give me a call stating I need new front brakes so I agree to the additional service. At 2:51 pm I call to check on the status of my car and they tell me they just started on it a few minutes ago because they were waiting on the brakes to come in. Should have mentioned it would be a 4 hour wait over the phone. So finally at 4:59pm I get a call saying my car is ready to be picked up. Once I get my car picked up and head home I realize they lost my rear passenger hub cap. Mind you this is the second time plaza has lost one of my hubcaps. It's mind blowing it takes 7 hours to do an alignment tire rotation and change the front brakes. It cost me over $550 and I'm missing a hubcap. Seriously the worst service I have ever received I will never be back. Day 2 I go up to plaza first thing the next morning to talk to them in person about the missing hubcap. The assistant manager told me if I can find a cheap used one bring him the bill and he will pay it. Sorry but I will not be buying a used one. I feel as a business who just got over $500 from a customer the least you can do is replace the part you didn't put back on. I called the customer service line that was commented to me. I was told someone from their leadership team would call me in 24 - 48 hours. The 48 hours came and went no phone call. I then called back and was told I would receive a call the same day. That day came and went no phone call. So moral of the story plaza tire doesn't care about helping they only use the same copy and paste reply to show face. DO EVERYTHING YOU CAN TO AVOID PLAZA TIRE!!!

Went there to get a tire repaired from a nail and replaced on my vehicle. I had to use the spare…read moretire to get there . Easy to get an appointment, the person who checked me in was very nice. The tire was patched and replaced. Ok, good My issue is that there seemed to be total disregard for my vehicle. When I got back in to leave, the steering wheel was absolutely filthy, caked with dirt. Yes, auto mechanics hands get dirty, but I've never seen anything like that. The compartment in the back of my vehicle where the tire tools are stored was left completely open, the lid kind of thrown into the back of my car instead of just putting the lid on. Then the cover for the hole where the tool is inserted to lower the spare was missing. I went back in and they did eventually find it after about 10 minutes of looking. I am glad the tire was fixed but just seems like they should be more careful with the vehicle.

The customer service is excellent. I had a nail in my tire & they fixed it quickly &, because I…read morehave the warranty, there was no charge. They go out of their way to be helpful. I feel they take good care of my car.