Went to deposit cash via ATM.... Machine malfunctioned and Janeth did her due diligence to make…read moresure my transaction completed in 24 hours. Thank you Janeth.

06/12/2024 Mrs. Brenda Mims-Smith has always made my…read moreexperiences an enjoyable one. Her professionalism and attention to detail really makes life easier.

I've been with BofA for over 25 years and today made me realize it's time to switch banks. I…read morehaven't been in a BofA in years due to handling everything online. Had to go in today to take care of something I couldn't handle online. I see the place is nice and renovated, but not enough tellers. The line had 16 people in front of me. I waited for 8 minutes with no movement so I left. Tried to find another BofA on the way to San Jose, but they all had the same poor reviews of long waits. Do better BofA!

This location is very bad with customer service and with the line up here is there a long to wait…read moreto to be called they should close this branch or shut it down this is the only location that is very bad

TERRIBLE customer service there are 8 people in line to see a teller and there are TWO tellers…read morehelping only. This is always an issue here they seem to take over 7 minutes with each client almost as if it was done on purpose. Step it up Wells Fargo.

We closed an account and a check was supposedly mailed, it didn't arrive and there was no record of…read moreit sent. We were told to go to a branch in order to place a stop payment and have it reissued, once there the teller asked us to wait for a personal banker, we sat for about 20 minutes, no one acknowledged us, not a simple "we'll be right with you", no eye contact. When someone eventually came to us she told us we had to go online to make an appointment. So run around from online banking, to the branch only be told to go home and jump back online. Is it really so hard to find good people than care about others? If this how the people there would like to be treated? Granted we walked in at 4:30pm but people seemed unwilling to help, perhaps they should close at 4pm. Compassion and genuine care for customers is what keeps a human ahead of automation. I see why retail banking is on the decline and closures accelerated. Any physical locations should be repurposed to be advice centers and solutions for complex needs to which this branch does not provide. There is no value here.

I got a home loan from Fremont Bank back in 2021. At the time, they encouraged me to get a home…read moreequity loan as well; I thought it was free. Apparently, it's only free the first year. For years, I've been logging into my home screen and it never showed a balance due. I also never got a billing for the annual fees. But this morning, when I clicked on my HELOC account button, it showed a balance due of $225. I phoned their customer service line and was told that I'm charged $75 per year to keep the account open. They never sent a billing for that annual fee or I would have closed it earlier. To close the account, I will now have to pay $225 plus around $175 in fees. I wonder how many elderly people forget about their Fremont Bank HELOCs, only to discover they owe hundreds, if not thousands to Fremont Bank when they, or their heirs, go to sell their homes? Update at 5:58PM, same day I posted, I got a call from Valerie and she waived the $225. I'm impressed with how responsive they were. Sure, I have to pay the recording fees, etc. to record the reconveyance, but that's just a pass through expense so I'm fine with that. Thank you Fremont Bank!!

What's the point of an ATM if it's inside a locked room during the middle of the day?read more

Manic Monday, upon entering all the employees are calm and friendly from the lady guard who greets…read moreyou tight away up to the teller in front. I was being taken care off immediately like a breeze. Who would have said, that you can only get a 100% service in retail?

I love going to this branch. There are usually only one or two people in line. The tellers are fast…read moreand efficient. My teller was really nice Myha Truong. When you are done they say "anything else I can help you with,"or Have a good day, or have a good Thanksgiving.

I got a call from Kiruthika regarding the Auto Loan. I must admit she is so patient and explained…read morethe whole process to me. She made the whole experience so smooth and fast. I am extremely satisfied working with her. I took auto loan on both my cars and she was very prompt and we finished the whole process end to end in a week.

This week I went in to get a car loan to finance a car as well as open up my first credit union…read moreaccount. Adrian Lara was the open bank teller; we went into his office and all the paperwork was very straightforward, especially so after Adrian explained things. He let me ask questions at any time and made the whole process feel not only professional but very calm. We were able to process all the paperwork in a timely manner while talking about life, too and by the end of the day I left the lot with the car I had wanted. I've banked at Chase for so many years and I've never had an interaction that felt like the person actually cared about my circumstances and concerns. So thank you Adrian for bringing me into Provident! Appreciate all your help.

Had the opportunity to work with Lois L. She is…read moreprofessional,friendly and very knowledgeable about the services that I needed. She offered everything that she felt would be beneficial to me. I left there feeling accomplished and very pleased with the services that were provided. Way to go Lois at Patelco Hayward CA.

Great customer service. Lois Lal is wonderful! She helped us open a new account and explained…read moreeverything patiently. Then we had an issue with a deposit, and she figured it out, found a solution, and got it done. She also helped us with a cashier's check, all in one session. Also, the security at the front door was very professional. I'll definitely recommend them to all our friends.

I have my New Car Loan thru Chase Bank and went to the Southland-Hayward, Ca branch to get my car…read moreloan set up on Automatic Payment. I was seen very soon by the Manager(Candy). She was so kind and professional. She took her time walking me through the process. I look forward to any future correspondence I have with Chase Bank.

This bank demonstrates a clear lack of professionalism and proper guidance from this bank…read more From the beginning, I asked for clear information regarding the requirements to open my son's account and specifically inquired about acceptable forms of identification. I was informed that either a driver's license and ID or a passport would be acceptable. Later, the representative stated that a driver's license and ID were sufficient, and then changed the information by saying the account could not be opened because both documents have the same identification number, which is completely normal and expected. Instead of offering a simple solution--such as requesting the passport to properly complete the process--the representative left the matter unresolved and a letter was sent stating that they were unable to identify him, despite the fact that my son has a Social Security number, state ID, driver's license, and passport. This situation reflects a lack of consistency, professionalism, and willingness to properly assist the customer.

Got smacked with an $18 fee because my balance fell below their $2500 daily minimum. I don't recall…read morethat policy being in effect when I opened my account because I never would have. Regardless, it's BS and I'm taking my business elsewhere. There's plenty of alternative banks and CU's that don't have a daily minimum nearly that high. And it's not like I was earning any interest at Fremont Bank. See ya.

As you can tell I was impressed by Fremont Bank's services and since have referred many of my…read morefriends there to get their refinances or loans there. In fact, one friend is calling today to get a refi from Mark. BUT I have to give them KUDOS and let you all know that the Vice president of this local bank personally wrote me thanking me on yelp! WOW! That shows the responsive nature of this local personal bank and if you are looking for a bank to go to, this is so much better than the big name banks that are so impersonal and some wanting to charge fees for just walking in or talking to a teller even these days! So I am further impressed by this bank and their employees at all levels-if you have a happy customer,THAT is the BEST publicity and advertisement a business could ever have! Good for you,Fremont Bank!:)

Evangelin Flores was very accommodating, kind, and had such positive energy. Great help!read more

This bank have an outstanding team. Very helpful,nice and knowledgeable. Best experienced at a bank…read morei ever had.