Dependable, quick service, professional, definitely recommend if you need a tow. I used them a few…read moretimes

Good, professional and prompt service! They answer the phone and show up as promised. My vehicle…read morewas handled with care.

BEWARE!!!! DON'T ALLOW HACKETT ANYWHERE NEAR YOUR CAR. IF THEY DAMAGE IT THEY WILL DENY. TELL AAAA…read moreNOT TO USE HACKETT TOWING & RECOVERY The Good:My car was DOA. I called AAA (3 times but that's another review). Once I was in contact with Hacketts, things seemed to improve. They were in constant communication via text and phone. You could actually see where the driver is at any moment via maps. I believe the operators name was Nick (not sure). The Bad: As I said previously " Nick" was nice. Upon picking up my car from the mechanic I noticed my arm rest was broken. Asked the mechanic and he said it was that way when he got it to replace the starter motor. I then called Hacketts. Spoke to guy named Rich or Rick. He said he'd talk to the driver and get back to me. Of course " Nick" denied breaking my arm rest. Now Nick is a BIG guy, I'd guess over 300lbs. Once He towed the car I should have inspected the inside of my car as well as the outside. Complained to AAA and they will investigate.

My car broke down in Morrisville. At was on top of an already bad day. Dustin was as friendly and…read moreprofessional as they come. Did a great tow to my mechanic.

I needed the clockspring of my 2015 Passat repaired. The good news was that the repair was under…read morewarranty, and the work could be done at no cost. I learned the news from an excellent video sent to me by the expert sales manger Jordan and the highly skilled mechanic Omar. Both men treated the matter with utmost professionalism. They also examined the car's interior as a whole and recommended repairs in a very convincing but not "pushy" manner. I could not have had a better experience. Really, hats off to Jordan and Omar for their courtesy, competence, and flawless work!

I brought my eGolf in for a 40k mile maintenance. I also brought it in because I got hit with the…read moredreaded VW trunk latch problem (and mine is one-step more complicated because my emergency release doesn't work). I also told them I have a leak in my wiper fluid line (froze over the winter). Good: they were fine when I said I just did my own cabin filter and I did just have to put in a new 12v battery myself. They were friendly enough and the facilities are nice. Bad: There wasn't really any follow up on the maintenance. I had to ask a bunch of question like is my HV battery okay, any defective cells? ("Yep it's fine" was the answer). I got a survey afterwards asking if I got any video footage of the repairs/maintenance so I'm not sure if I was supposed to or not? I was quoted $3k to fix the trunk because they said they would have to break the backup camera in order to acces the latch. Seems weird since you can clearly take out the panels in the trunk while the door is closed and access the latch there. They said my wiper fluid line was fine. Once I drove off, I tested it out and it was still leaking (leaking on my foot while on the pedal!) This is a very obvious leak, but somehow the mechanics missed it? They simple wrote on the paper work that the "wiper fluid was working". Well yeah I'm able to spray it, but the problem is it's leaking INTO the cabin. So I had to bring the car back and the woman was nice enough, said she would bring it back to the mechanic to look at. Bad news: apparently it would be $400-$1000 to fix because they "don't know where the leak is" and may have to take the entire dashboard out. So you would think they would check if the leak were somewhere super accessible right? If the leak were there, then they could tell me and it would be on the lower end of the quoted cost. If they couldn't see the leak in the accessible spot, then they could conclude that they probably have to remove the dash and then it would cost on the upper end of the quote. Nope, they just told me and sent me on my way. And worst of all, when I went to pay for the maintenance, I was told they would charge me 2% to use a credit card! NEVER in my life have I ever heard of a car dealership nickel and diming customers for a credit card. And that's on hundreds, possibly thousands of dollars of service! Some way to treat customers right? So I had to move some money into a checking account like a goon just so I could avoid a 2% fee. A good way to make your customer feel like a moron. When VW advisors texted me asking me to fill out a survey, I told them my concern with the credit card and they simply responded "It's company policy. Credit cards cost us 6% plus to process. We try to keep the processing fee as low as possible. It prevents us from having to raise all of prices." Excuse me?! Since when were card processing costs my problem as a customer at a car dealership?! Simply obscene. I clarified whether this was VW company-wide policy or just that dealership and they said it was just them. So I guess that makes my decision for me: won't be going back there!

I had a truly shocking and unacceptable experience with this valet company. As I was pulling into…read morethe parking lot, a maroon minivan with Pennsylvania plates (License Plate #LLS307) tried to cut me off. When I didn't allow it, the driver began yelling and screaming at me. To make matters worse, when I pulled up to the valet stand, the same individuals were shouting, "Don't let her park here," not realizing that the six men jumping out of the van actually worked for the valet company. When I brought this to the attention of the manager, Alison, her response was to ask me what I said to "piss them off." That level of unprofessionalism is absolutely unacceptable. I immediately requested the owner or supervisor's contact information. The owner, Tony, said he would meet us there--but he was nowhere to be found. To top it all off, when I left, one of the valet attendants actually started taking pictures of me. This behavior is not only unprofessional but extremely intimidating and concerning from a customer safety perspective. The entire experience--from the aggressive and hostile employees to the dismissive attitude of management and the lack of accountability from ownership--was appalling. I would give this place a negative zero stars if I could. I am disgusted and would never recommend this company to anyone.

The staff was friendly and had my car ready ASAP which is greatly appreciated in this cold weather.read more

I am a new customer with 4 cars, good communication with BOB the tech…read more Very fair and honest people to deal with Will be my go to place for all service

Excellent service department, great communication. Wonderful community service. We have been…read morevisiting Bug Oak Citgo for many years.

Excellent service. The friendliest staff. I feel like there was honest work done on my car, which…read moreis a gamble anyone takes when going to an auto repair shop. Thank you for putting my mind (and wallet) at ease!

My parents have been bringing their cars here for over a decade, and always had good things to say…read more Fast forward: After moving out and heading down to Philadelphia for school, I ran into a nasty pot hole on 611 that left one of my car wheels having a nasty bend. Worried that my tire would inevitably start to lose air, I made the jaunt back home and to Pontarellis. Left the car Saturday morning and received a call a couple hours later saying that they unfortunately could not repair the wheel (it was aluminum and its chrome covering would be ruined when it got melted down), but could get a replacement for $225. That seemed high to me for a wheel, though it is relatively premo, so I asked them if I could try to get the part myself. They were absolutely fine with it, and did not take offense at all. After checking some local used part dealers, I found a replacement wheel for $175, so, yes, Pontarellis was adding a premium to the part, but not by very much, especially factoring in delivery. I brought the wheel in Monday morning and received a call that afternoon that the car was all fixed up. Here is the really awesome part: they charged me $20 total for labor in switching the wheel out and physically transferring my tire from one wheel to another. This isn't a junky place, and I know my folks have gotten some very substantial and quality work done here before (including transmission replacement, air conditioner repair, numerous inspections, etc.). For them to have what I'm sure is significant overhead and let me not only find a part myself but charge next to nil for their labor is pretty darn awesome. This place is the antithesis of an advantage-taking, price-gouging mechanic. Highly recommended.

Muni garage - full up with visitors and it doesn't always tell you that as you sit and wait. Small…read moreelevator so if you have a stroller - you may have to wait. Reasonable prices, though. Pay in the lobby (they need more machines, was only one at the elevator) before you go back to your car. 15min to get out once you've paid.

Great location with reasonable prices. If you have been to Princeton over the past few years you…read moreknow how hard it is to find street parking. Instead of doing laps around the streets I find it much easier and a better use of your time to just park in a garage or municipal lot. This garage is located in the heart of Palmer Square just steps away from and wide variety of shops and restaurants. Just a block off Nassau Street. If you are making a quick stop the first 30 minutes are free. Convenient if you are dropping off books at the library. Remember to take your ticket with you and pay when you return to the garage before exiting.

Service was quick, as promised and even same day! Highly recommend their professionalism & fast…read moreservice!