My family has been a client of this optometry for about 3 years. The experience has always been…read moregreat: eye exams were quick and informative, front desk employees were always helpful and attentive. However this year's annual visit was anything but. It may be due to the change of ownership (I believe it happened either late last year or this year), but my experience with the front desk employee (Sam) was not great. Per usual, the exam was quick, the new doctor was nice and informative, and the other front desk employee (male with glasses) was extremely attentive and helpful. The issue came about a few days after my exam when I decided to use my annual frame allowance for sunglasses (I've had LASIK correction for a few years now). I called the office, Sam answered and I explained what I wanted to do - I've been utilizing this allowance for years. Sam looked up my insurance and asked if it was for prescription glasses. I said, "no, non-prescription". She then quickly told me that I couldn't use my insurance allowance for that purpose. I asked if the insurance had changed in the last year because I've been doing this for years. She said no, it's always been like that and that there's nothing they could do. After letting her know to double check the clauses of the allowance, she checked and noticed that clients with lasik procedures are allowed to use their insurance for sunglasses. She didn't apologize for initially providing me with incorrect information, she just went on and asked what frames I wanted. I told her the model and she noted they don't carry those. I thought I had gotten the same brand from them the year before and said "but I got them last year from you". Quicker than lighting she had already pulled up my prior orders to correct me: no I had not ordered that brand with them! She seemed annoyed that I was even asking. She proceeded to tell me that if I wanted that brand I would have to go elsewhere and referred me to a competitor. She didn't give me options to go online and use a prescription to order them myself, or anything else. I asked for my prescriptions (mine and my husband's) and headed to their competitor. Blessing in disguise - the front desk employee at this new place was a delight, the optician helped us get the sunglasses we needed without much hassle and we proceeded to schedule our 2026 annual eye check with them. This experience may not be representative of the entire practice, but it shows you that customer retention is just about being nice and patient with your clients.

Had to return the first pair because they were for distance and I had ordered reading lenses…read more The manager, Amber had told me I had 90 days to use the glasses then bring them back if there was a problem. I could not read with this pair, it was the wrong prescription, so I took them back. The guy I spoke to, Paige Carpenter, was rude and refused to take the glasses back. I asked to speak to Amber and they told me to call back on Monday since she wasn't in the office. This is very frustrating as I am a senior and need my glasses. I can't read anything. What happened to courtesy and good customer service? I didn't experience any during my visit there. Paige needs some training in that department. So folks, I would go somewhere else for better treatment if I were you.

No "five star review" from me. And I'll never go back. The selection is pretty good (but let's…read moreface it, if you find frames you like, just go online to buy them a lot cheaper). The service is civil and they take time when it's clear you're going to be dropping serious money. But, after dropping over 400 dollars on lenses (I brought my own frames to them, but read on about that) and I asked for a box to put my new glasses in, they said "Ten dollars". Really? After all the dough I just spent? It left a bitter taste in my mouth and I probably won't go back because of that petty gesture. Ironically, the frames were purchased FROM THEM two years earlier for a few hundred bucks. Not a good way to end what was a good experience. There are too many other choices in town. Good bye, Blink. You lost me.

The doctor here is wonderful and kind and they have some stylish frames, but they need to hire new…read morestaff to work in the front area. The contrast between the doctor and his staff is incredible.

Went in for a repair on my nose pads and Deja immediately with confidence popped up and was eagered…read moreto help when no one else was able to change the pads she took her time and did it successfully and then adjusted them to fit right. Friendly knowledgeable and ready to help ... would recommend her with my eyes closed....

This review is long overdue, but I ordered new glasses here in a SALT frame…read more I was very impressed with Myoptic's wide range of eyewear selection and the different lens options available to meet each person's style/needs. After receiving my new glasses, I'm glad to say everything turned out well!

This is one of the most professionally run business I've ever been to…read more The store is very clean and has a large selection of nice looking frames. The front desk staff is friendly and helpful. The technician is friendly and knowledgeable, and ran me through several diagnostics on very high tech machines. The doctor is outstanding, very thorough and provides excellent explanations of what she observes, what the options are, etc. The staff here is excellent, and this is a very well run business that provides high quality services.

Super friendly and helpful. The optometrist was great and the person helping me with the frames was…read moresuper friendly and extremely helpful.

I was in town for 2 days for business and bent my glasses frame. Eyes on Broadway truly saved me by…read moregetting me in quickly and carefully repairing my frames! Wish they had a store where I live!

I've came in here multiple times and there is a guy who works here who is extremely rude with…read morehorrible customer service. The shop also increases their pricing above the suggested retail price from the brands they carry. A quick google search on some of their product and they out price most of the market due to their high markups.

Everyone working here is super friendly and entire staff have strong attention to detail and very…read moreknowledgable and they will bend over backwards for you!!! Completely exceeded my expectations! Love this place!

Always a pleasant ,confidence inspiring experience!…read more When it was time to find new glasses, James helped me, and the first frames he pulled out were the ones...he knows what he's doing!!

Love River City Eyecare! I've been taking my family here for years. I recently developed a painful…read moreeye infection and Doctors Breeden and Provost saw me promptly as my condition escalated and treated my condition. The medical care and customer service is awesome here!

Rather unpleasant experience...receptionist was patient, friendly, and helpful, but twice I was…read morepressured to pay pay extra for dilation. When the receptionist brought it up, I asked if it cost extra; she said yes, and then told her I wasn't interested. You'd think it would end there. After Dr. Breeden finished the main portion of the exam, she made it a point to get up, close the door, and lecture me about the importance of dilation, imploring scare tactics, and comparing it to having vitals checked. This was just insulting. It's my health, and it's my money, and I have the right to opt out. I'd like to think that professionals could take a hint that money is clearly an issue for me without me having to say HEY, I'M FUCKING BROKE, I'M JUST HERE TO GET A PRESCRIPTION SO I CAN BUY CONTACT LENSES. The icing on the cake was not being given (or emailed) my new prescription at the end of the visit. After I emailed them asking for it, there was another little passive aggressive cherry on top -- part of my prescription was left blank, and I had to dig up my old prescription to find the number (the BC, or base curve, which is either 8.4 or 8.8 when ordering contacts online). So thanks, ladies! Very professional.

I have been going here for nearly a decade and the service is always outstanding. Very professional…read moreand efficient, and I always get really cool glasses from here. Perfection!

I'll keep it short. It is exactly as described by others in their reviews. Whole experience was…read morequite thorough, friendly, detailed and easy. I'm glad to have found this place through the reviews!

Changed from another eye clinic and so glad I found them. Great!! The exam was thorough and Dr…read more Polsinelli is very professional and kind!

Found this place to be nearby and highly rated on Yelp so I decided to get my annual eye exam here…read more What a pleasant experience! And I will be endorsing them to all of my family and friends! Dr. Polsinelli was so thorough and has the nicest personality! Turns out he's married to his partner optometrist, Dr. Miyamoto, who graduated from the same high school I did! Such a small world. His exam and explanations were beyond my expectations. I mean I've been told for years that I had dry eyes, but no one ever said how to treat it other than buy eye drops. Dr. Polsinelli actually gave me a lesson on home remedies and what causes the dry eyes. After talking about my life changes, he also told me he offers free pediatric eye exams to children 6-12 months old. Wow! I just can't say enough about his practice and I look forward to meeting his wife one day!

First day of vacation and my glasses broke: screw popped out and I didn't think to bring a repair…read morekit with me. Searched Yelp for the nearest eyewear store and called The Eye Studio at closing time to ask if they could repair my glasses first thing in the morning. They said "not a problem!" Polite staff hooked me up quickly and saved my vacation! Thank you!

Exam: Full eye and contact exam…read more Pros: The experience was great! The doctor and staff was thorough with the exams, scheduling, services, and supplies. The place was very very clean and organized. From the outside it looks super small, but it's actually spacious! The equipment is up to date and I left feeling as if I did my eyes justice today! Kudos to the Eye Studio. Cons: Oh the one thing I didnt like was the constant messaging and reminder's once you've scheduled. If I dont make the appointment just charge me the $30 that you all have listed in the sign up process. Please please please do not blow my phone up with trxt, emails, or calls. I promise you I got it! You and every other appointment service I have scheduled does the same thing. Makes me place your number on mute to avoid the annoying reminders.