1. Optimal Racing

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Rosemead, CA

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Optimal Racing

5.0 (1 review)

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14 years ago

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O'Reilly Auto Parts

O'Reilly Auto Parts

3.7
(74 reviews)

Stopped by O'Reilly to get a break light bulb. This one is located on Las Tunas in the 168 Market…read moreplaza. Tong assisted me. He was very professional, helpful, and ensured that I had gotten the correct bulb for my vehicle. After getting my bulb, it only took me 5 minutes in the parking lot to install it in and it was done. Great customer service!!

I want to give a big shout out to Trong for going above and beyond in helping me with my battery…read morewarranty exchange today. There was an issue with the item number on my receipt, but he took the time to figure it out and made sure everything worked out. When I came back to drop off my old battery after installing the replacement from my mechanic, I was met by the store manager. I explained that I was there for a return and warranty exchange, with all my receipts in hand. Instead of reviewing my issue, he immediately told me there was nothing he could do, and shifted the conversation with an attitude, emphasizing that he was the store manager. I asked for Trong to explain the situation, and while doing so, the manager openly criticized him in front of me and two other customers. Whether right or wrong, that kind of conversation should be handled privately, not in front of customers. Trong was simply doing his job and trying to help me, and it was unprofessional for the manager to treat him that way. As a paying customer with a legitimate issue, I shouldn't be made to feel like a burden. And no employee should be spoken down to publicly when they're trying to help. Thank you again to Trong for your professionalism and persistence. As for the store manager -- this experience shows a real need for coaching on how to properly address both customers and employees.

Optimal Racing - autopartssupplies - Updated July 2026

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