If I could give 10 stars, I would!…read more Kevin came out and was VERY prompt! His customer service skills are second to none. He took the time with my wife and myself to explain the issues we were having with the dryer at the rental we were staying at in Cape Coral. He also gave us a few tips for the future on other appliances and what to watch out for. We have never had this kind of outstanding customer service. He definitely knows his products and quickly identified what the issue was with the dryer. I would HIGHLY recommend Kevin and his business to anyone. Rick H.

if you have money to burn then this is your place. they're friendly and prompt but it's was $340…read moreto change refrigerator and freezer light that were only $23 each. I could even understand $200 for the drive time and the 10 minutes they were here. BUT NOT $340. I couldn't get the light out to change or I would've done myself.

Requested an appointment online, it was scheduled for 2 days later, at the scheduled time I…read morereceived a text that Eric was on the way. Can't say enough about Eric, he took the time to diagnosed the problem, ordered the part a new heater. He created a temporary bypass so the system would stop blowing the breaker. I had surgery and it's difficult was difficult to keep walking into the garage, 2 days later Eric arrived as scheduled to replace the new heater, he fixed sit, fixed the wheels that were down on the frig and cleaned up everything. Eric is such a gentleman, he helped me , always professional and very Q knowledgeable about appliances. I high recommend DR Appliances and their technician Eric!

We needed the lid replaced on our washer. D.R. Was able to schedule a repair person promptly. The…read morerepairman seemed very knowledgeable and was extremely courteous. Our lid had to be ordered. So it was a 2 visit fix. I did think they were slightly pricey, but sure anyone else would have been cheaper. I would definitely use them again.

We had a very frustrating experience with Diamond Appliance Repair LLC…read more In our experience, we paid a $125 diagnostic fee for a technician to evaluate a dryer that was making unusual noises. The technician was at our home for about 30 minutes and, to the best of our observation, did not open the machine or perform what we would consider a thorough inspection before offering an opinion. The interaction itself was just as concerning. When my wife asked reasonable, straightforward questions, the technician responded with, "I'm the professional." We perceived his tone as dismissive and condescending. It raised a serious concern for us that he may have been talking down to her, and in our opinion, it felt as though she was not being taken seriously--possibly because she is a woman. When I contacted the company afterward to address these concerns, the response from ownership, in my opinion, was defensive and unproductive. Rather than working toward a resolution, I was told, in substance, that I was "too cheap to do the diagnostic myself," which I found both inaccurate and unprofessional. Based on our experience, and after reviewing other publicly available customer feedback, it is our opinion that the $125 diagnostic fee did not reflect the level of service provided. This review reflects our personal experience and opinions only. Others may have different experiences, but we strongly encourage potential customers to clearly understand what the diagnostic process includes before agreeing to service.

3 years later the owner is replying to my complaint and wants me to believe it was a GE issue. 3…read moreyears to reply matches with the scheduling issues of not getting back to me lol.

Great service. Repaired my washer next day. Service man was…read morepolite and professional. Honest pricing. Would definitely recommend this company to all my friends and family Thank you!

I called here to find someone to fix my machine, they couldn't do it but Victor took the time to…read morehelp me out and give me some other options! He was super nice and very helpful!

Called for LG ice maker repair. Never called back. Called based on a recommendation. Left a message…read moreon a Saturday and no call back on Monday. If you need of quick service, look for another service company.

Recently used KrisApplianceRepair for a Refridgerator repair. He was quick to respond and to…read moredetect the problem. Installed the new part the next morning at a reasonable price for both the part and Labor.

Our refrigerator started acting up (not cooling enough), so after trying a few ineffective remedies…read moreon my own, I reached out to Hooked On Appliances. Man, am I glad I did! Jason came out the next day and got right to work disassembling the fridge. He determined the problem (blown thermostat,) told me the plan and quoted a price. He told me that he could order the part (from Frigidaire) and it would arrive two days later, and he could finish up. My wife asked if she could get the part on Amazon, and he said sure, why not? So we got it overnight, and saved about $75! (the part cost $15 on Amazon.) Jason put the whole fridge back together and said it would work, but it wasn't fixed completely because it till needs the thermostat. But meanwhile we had the use of our fridge back. He came back the next day and finished up. Perfect work! I am thrilled with the job he did; I really like that he was so straight up about the cost. He quoted me a price and stuck to it.. He gave me an option to save some money (ordering my own part.) There was no upselling, not hidden costs, no games at all! Just good solid craftmanship. I am happy that now I have a reliable repair man that I can count on. Jason and Hooked On Appliances is highly recommended.

Jason was and Is Honest Professional and Courteous. Came out on time, explained issue in detail…read moreoffered alternatives. Would Use again, recommended.

Great experience with this local appliance repair company in Fort Myers. My commercial refrigerator…read morestopped cooling, and their technician diagnosed the problem quickly and got it back up and running. Professional, reliable, and easy to work with. I definitely recommend them for commercial refrigerator repair in Fort Myers.

The technician was professional and diagnosed the dryer problem during the service call as needing…read morea new motor. I was told they would have to order the part. There was no follow up from the company. I called the company several times for an update and price quote. Each time they said they would get back to me and never did. Also, they are very difficult to reach. I had to hire another more professional company to do the repair. Would not recommend using them at all.

Manny and his technician provided professional, quality help. At a good price too. They both…read moreoperated with polite professionalism. They were efficient in their work. And they delivered results. I highly recommend A & E Appliance Repair.

Our dishwasher stopped working. After Bill Smith said they couldn't come out for five weeks, we…read morefound the positive Yelp reviews for E&A, so gave them a try. What a good find! Manny said he could get to our house in only two days, then arrived on schedule and took his time to be careful, diagnose the issue and explain it to me. He followed up promptly with an estimate. While it took a week or so for the part to come in, Manny kept us informed, and once it arrived he was able to come the next day to install. On both visits, Manny and Felix arrived on time, took care to not damage the cabinets, didn't create a mess and were very respectful. And their charges were very reasonable. We will gladly use them again.