If I could give this place negative Stars, I would. This dealership is the biggest scam of them all. Took my car in for an A/C repair being informed of the issues and then later on More issues. As a young female in this industry I feel as if I am being taken for a joke, when my money is very much real. I was charged over 2,000 to fix an A/C unit That STILL till this DAY is blowing hot air! Do they want to help me fix the issue and admit they have been purposely giving me the run around? No. just so I have to come more out of pocket. These people do not want to help you! They only want their money: and to go home. Really wish their were still good, trustworthy, reliable, mechanics out there. DO NOT go here if you can help it, you will end up broke and with no vehicle for up to 3 weeks. All for a simple issue as the AC, at that you will get your vehicle back and the issue will come right back as if they never even touched it!! Please Buick work on hiring some EXPERTS, and PROFESSIONALS. This place needs to be shut down! read more

This review is in reference to Orange Buick's service department. Unfortunately after my lengthy experience taking care of a warranted item on my new 19' Sierra, this was the last time I'll bring my truck to Orange Buick. My experience started by noticing an inop item at around 1500 miles on my Sierra. I did not buy my Sierra at Orange Buick as I shopped nationally for a very specific color and option build. I called and set up an appointment with the service department to troubleshoot the issue and rectify it. Appointment first part of December. Arriving, no one greets you. You just get out of your truck and wonder into the glass doors to where again, no greeting or reception. I was in the room for at least 2 minutes before an older gentleman said without looking up "someone will be with you in a few". Finally my service advisor walks in and checks me in. Think Popeyes Chicken, not Chick Fil A level of service. After about an hour of troubleshooting, my service advisor found me to advise me of the issue. You'd think, with such a new truck and at the price point these vehicles are at, you'd receive an assumed expectation of service. Do not expect that here. I was first asked where I purchased the truck at. Then asked if I tinkered with the truck at all. Then said since the truck is so new I need to take it to the purchasing dealer. I then explained I bought the truck new out of state so that wasn't an option. Still at this moment I have zero idea what's actually wrong with the truck. Then, she says "well as a curtesy well warranty the wiring harness, you should really bring this back to where you bought it as we don't know what 'they' did to the truck, but we'll warrantee as a curtesy". So, still unsure if the exact issue with why the part of the truck is inop, I ask. She tells me a wire in the tailgate wiring harness is clean cut through. I asked could that have been done at the factory accidentally? She said she has no idea, but then said the dealer could have swapped a bad part out for my trucks good one. I asked if they had the wiring harness and she said they'd look, but could temporarily fix the issue until my new harness comes. They fix it and I was out in roughly 3 hours from check in. Christmas holidays go by, so I expect a lengthy ordering process with the harness as well as the GM factory strike. I called first week of January to see if part was in. Parts department said "oh yeah it's been here for 2 weeks". So I make an appointment to have the harness installed. 1/11/20. I return for service and again, same check in experience. In fact, my service advisor had no idea why I was there, saying your parts not in. I explained and she said "oh well I had no idea". An hour goes by, I inquire of progress from my service advisor. She said they're busy. They'll get to it when they do. I politely asked what's the importance of a appointment time? She responds "well that's just a check in time, IDK what to tell you". Hour two I inquire again. She then tells me "we can't find the part". Ok, I explain it's definitely here as I had receipt of the parts arrival from the week prior with the parts department. Hour three, I inquire again, and they've found the part, but the tech whom is supposed to install it got into a car accident. I can't make this stuff up.... At this point, I've waisted the whole morning. 0900 check in and it's now 1230. I asked if another tech could install it and she said no, they're busy. So I then ask if I can get a curtesy car to go back to work, she said no. So I ask to have my truck back to reschedule. I reached out to the management of the dealership to advise them of my difficulties with the service department. Tony, customer experience manager was the only one who seemed to actually care about the situation. If this place of business wants to succeed, there needs to be communication, and actual customer service. I don't care if you're paying $10,000 for a car, or in my case $70,000 for a truck, there is absolutely zero excuse for the lack of customer service. So, with all this. Beware using the Orange Buick service department. read more

What a joke. I just called about a used vehicle on the lot. I was given a song and dance to where the vehicle came from. After 2 attempts to get answers I gave up. Then I was told they only had hundreds of dollars of room to negotiate. After explaining I could buy a newer truck cheaper I gave the sales manager the opportunity to see what new vehicles he had on the lot. After finding the results quicker than him...I explained they did not have a color or features I was interested in. His response "would you like me to go outside with a bucket of paint and paint on some stripes or stars for you" What a joke... and being a manager. No thank you. read more

Andre at orange GMC is awesome had such a great experience purchasing my dream car he was very easy going and answered all of my questions and was extremely helpful I was impressed and thankful for Andre Fredrick thank you read more

Absolutely horrible I brought my car in for service and when I went to pick it up my window regulator was magically broken with it having absolutely no signs of failing when I brought it in so they claimed it wasn't their fault and made me pay to fix it read more

Nick Steer was awesome. Not pushy very informative and took the time to get a a good deal. Haven't had such a good experience in 30 yrs. Thanks Nick fir everything. I definitely recommend Nick at Orange Buick Gmc for your auto purchases. read more

We bought a vehicle from them in 2017 and it has been a great vehicle, We trusted them and bought an SUV from them late last summer. When we test drove it it made a thumping noise at very slow speed when making a sharp turn. The salesman told us that was common to all AWD vehicles. We never had one so didn't know. It gradually got worse. Turns out it is the rear differential and the car is now in the shop for just under $3,000 in repairs. They knowingly sold us a car with severe issues. read more

visit. My AC on my 2017 GMC Yukon XL started blowing hot air on Sunday. This morning, I originally brought my car to a local shop in Ocoee, Advanced Automotive, located on highway 50 to diagnose the problem, which with them is free. Upon arrival, I was told they were pretty backed up and they probably would be able to look at it this afternoon. I originally said ok and left my vehicle. Not wanting to wait until this afternoon, I called your place. I was told I could get in right away, awesome! I eventually received a text with the outcome. Worst case scenarios on a 6 year old car, I need a new AC rear evaporator/ blower motor costing $1731.63 (see attachment). I first called my brother who is a bmw mechanic to see what he had to say. Unfortunately he was working and busy and didn't answer. A few minutes later, your team called to see if I received the message. I told them yes, though at that point he said the blower was a mistake, rear evaporator only, and then I regrettably gave them the go ahead to move forward. About 45 minutes later, my brother called me back. He immediately said don't do it, but unfortunately at that time it was too late. Just to verify his thoughts, I called the original place I brought it to. I told Advanced Automotive in Ocoee what your team told me it was, then I gave him my VIN number. He called me back and gave me a quote of $1275. That's $500 less! Oh well, who needs $500 nowadays! Like that wasn't bad enough, when I finally picked up the car, which according to the quote I attached was $1731.63, I was told the actual price was $1883.16, at that point I actually laughed. it was an expensive Lesson that I learned today, hopefully you don't make the same mistake. read more

Came to look at a white Chevy avalanche. My sales person was Chris. Very nice guy. They were nice enough to let me take the truck for a pre sale inspection at my favorite mechanic. The truck was nice on the outside shiny coat of paint just some minor flaws. The "guts" of the truck was a different story. The estimated total for repairs was over 6k!! They were selling this truck for 12k. I was so disappointed. I came back to talk to Chris about it. He just told me that they were firm on the price so I walked away. It's crazy to me that I just came back with a 6k estimate of repairs on a truck you tried to sell me and there was no apology or even an entertainment of a negotiation. Best $120 dollars I ever spent. Saved me over 6k worth of headaches. Hope someone finds this useful. Be smart and always get a used car or truck inspected by your mechanic! read more

BUYERS BEWARE OF SHADY SALES TACTICS! We saw a 2016 Denali posted on Autotrader so we showed up to check it out. While we were viewing the truck, the price on Autotrader "magically" went up over $1000! The sales manager claimed this happens automatically -which it absolutely doesn't - and none of the other Denali's posted had changed price in that time either! They also tried to add almost $1400 in "document and government fees" (not taxes) that they claimed were "non-negotiable" even though THEY ARE as the last car we bought the dealer agreed to remove these fees for us. Don't let these scumbags fool you. They could have made a sale to us but walked over dollars looking for pennies. Additionally, the sales manager was a total jerk. He clearly didn't care about customer service and was rude - the guy was lying directly to our face and he knew it. We will never be doing business with these guys and I suggest you stay away as well! read more

VROOM VROOM! My boyfriend and I went yesterday to Orang Buick GMC to look for a new used car. Our experience there was smooth as it could be. Now- we did our homework and research and knew exactly what we were going for and everything before we walked in. Now, we worked with the sales rep Alex, and he was great. He listened to what we wanted and didn't push us to look outside what we were looking for. I honestly would recommend orange GMC if you're looking for an easy experience. It did take a while but Alex assured us that it was because they were backed up in the office. So that was a nice reassurance when your nervous about a BIG purchase. Everyone that worked with us was very nice. read more

Orange Buick GMC - Car Dealers Near Me - Orlando, Florida

If I could give it a 0. I would. Their service department is the worst out of any place I've been too, my cars been here a total of 3.5 days in visits. They changed a whole bunch of things as they say needs fixing, but the original two things I needed fix. "They can't replicate it" How bad can a technician be that they can't find the issue that me as a non-tech can hear it read more

Came here for the first time for a routine oil change and tire rotation for my GMC. I was able to easily make a same day appointment and was in and out in 45 mins. That's lightning fast compared to any other large dealership/service center I've been who usually take 2 hours even with an appointment. The waiting room was comfortable with plenty of amenities and every single staff member I came in to contact with was very kind and professional. While I was waiting a nice lady even offered me a small lunch ziplock with sandwhich and chips they had prepared for customers. I was very impressed and pleased. I will be back :) read more

We were trying to purchase a truck. The dealership told us that due to the shortage of trucks, they were NOT honoring the first responder incentive. Really?? Talk about taking advantage of customers when there is a shortage. We were also told that the owner was not willing to come off any $$. We finally agreed to purchase the truck and they would NOT take our $ as a deposit. We live more than 2 hours away and told them we were buying it. This company appears very greedy. They are not customer oriented at all. Buyer beware all they care about is making money. read more

I was required to work during the hurricane and my brand new Buick encore GX 2022 got flooded because of that.I only had it for about 2 months before it happened. I brought it to Orange Buick GMC to have it cleaned out and have new carpets. They kept my car for about 4 weeks and i had to constantly reach out to them to get an update. At one point on October 17th i noticed that they drove it out of the lot without telling me. They could have gotten into an accident where i would probably be left to deal with the results. They finally told me that my car would be ready I believe on October 29. I picked it and drove it around for about 2-3 days and then i noticed the mold. They did absolutely nothing, wasted my time and damaged my car even more . They also did not reach out to my Insurance company. I gave them all of the information and they would lie to my face and say that they couldn't start because they're still waiting for my insurance to answer them. When I called my insurance company they said they never received anything and my case worker told me that she even sent them and email. Orange Buick GMC never responded back to her. They never issued a formal apology and while they did refund me my money on November 4th they never told me they did until 3 weeks later when we had to call them yet another time. They brushed it off like what they did was no big deal. Ive had to purchase a new vehicle ( at another dealership) because of the way they handled me as well as my car which resulted in me losing thousands of dollars. They also made it seem like driving around in a moldy car was ok. I would like to see them drive their car in a health hazard state. I must say that if it was their close friend or family member that went through with what I had to go through they would not be pleased. The invoice also stated that they installed the heated seats in my car and the warranty covered it. That was a lie, because that can only be installed by the dealership where the car was bought. This place is literally the worst. read more

See all

I've been working with Marco and let me tell you....it's been such a great experience! He's not pushy like other salesman I've dealt with and he takes his time to listen AND follow up. I appreciate his diligence and his help. We will definitely come back to Marco when we buy our truck! read more

While my rating remains the same for this dealership, I wanted to update the general public. Just to update everyone, persistency pays dividends! Especially, when you know you are correct and have substantiating evidence. Over the past months, I sought legal counsel and took several actions to recover the many things I either lost or wasn't informed of over this poor deal - some of which I had no clue of until explained by another dealership. My actions included contacting the GMC Corporate office, still without resolution. In typical cases, this would have ended the ability to obtain what was deserved and I had all but wrote off ever purchasing or even keeping my GMC. Well, a smart team of people working my concerns explained the power of advertising by vehicle. I am here to tell you - it worked! Not all GMC dealerships and sales employees are built from the same mold! They have restored my belief that true good still exists in car sales but you have to be vigilant and find the correct ones. As of yesterday, not only have I received everything I was promised, but much more. Though this has been a long journey and each correction has been spread apart, I appreciate those helpful GMC individuals that were able to resolve the failures and please the customer. As a tip to everyone, dig through the reviews and any other public information you can obtain before choosing your dealership as it will be important in the long run. However, if you do stumble upon the issues that I have endured, be tenacious, as you will succeed. read more

The sales team and the purchasing of this vehicle was fantastic. That was 2 months ago, now I have a 90k paper weight. My 2 month old Yukon Denali has a bad cam shaft. Cam shaft? That's right, cam shaft. The dealer doesn't know when it will be fixed as the parts are on back order. Luckily I live in florida and we have good lemon laws. Just counting down the 15 days till I can submit my lemon paperwork to GM. The service department knows there is a issue. Apparently this is a wide spread issue with the larger V8's that GM is using, as there is 4 Yukon's sitting at the dealer with the same issue. Know your states lemon laws consumers, get paperwork from your service department showing dates, and issues. Don't believe they have your best interest at heart, they are covering they're ass, make sure you cover yours!! Communicate as much through email as possible, document, document. read more

Very disappointed in this dealership.... went to the dealership because we saw a car on sale for $39,100 on the internet. I get to the dealership and the salesman says the price is wrong, that was last month price, the price now is $41,900.... I ask him to ask manager if he would honor that price if so we will buy it. The manager won't honor it. Hate dealers who play these number games. So unprofessional. Very unwilling to work you, the sales guy wasn't as motivated or seem to be working hard for you! read more

Orange Buick GMC - I get to the dealership and the salesman says the price is wrong, that was last month price, the price now is $41,900 - Car Dealers Near Me - Orlando, Florida

I bought a GMC (from another dealership) had some car issues that caused the battery to die so I had it towed to this place but the tow truck driver accidentally took it Next door and they put a new battery in (I wasn't there with the truck driver) whatever I didn't care. Well that battery turned out to be faulty and died. It has a two year warranty so I had AAA jump my car and I drove to this place. (Totally forgetting it was the neighbor dealership that previously installed-I was stressed). THIS PLACE told me when the warranty on my car expired so did that battery. I said no the warranty expired before I got this battery it's it's own warranty. He argued with me and I went to leave but the kid that I gave my car to at the service drive up and told him not to turn my car off or it won't start turned it off. They didn't want to jump it. So I again tried to explain to this man and he said the warranty isn't valid any more (the battery was 5 months old) so I paid for a new one. Almost 300$ and left. It wasn't until I found my old receipt I realized it was the other dealership so I called them and they said it should have been covered. So because this guy was either lazy or unhappy or just didn't care to listen to me I blew $300. Thanks. Don't recommend. They are not helpful and only want your money. read more

Andre was tremendous help in assisting me get my new lease. He helped me get the lease that I wanted without all the hassle. I went to 3 different dealerships before going to Orange Buick. Each were in the pushy in your face sales game. It was clear their objective was for them to win and you to lose. Luckily at Orange Buick that is not the case. Thank you Andre for helping me find my new car! read more

I had a great experience at this dealership. Drove 4 hours to get there since they had exactly what I wanted for the right price. Nick was my sales rep and he was extremely helpful throughout the whole process. He got me all the pics and info that I needed and wasn't pushy. If you're interested in a vehicle here ask for Nick and you'll get great service! read more

just cancelled my russell home orange buick gold donation because general manager refused to service my car due to a bad google review. russell home will get their donation as usual........ service department is a joke!!!!! and general manager of this location is clueless!!! rude and a waste of time!!!! #russellhome #orangebuickgmc read more

This is where you meet all the thieves in Orlando. When you want to know or see the real meaning of a Car Salesman please visit this dealership. I went to buy a car, they will pull your credit with out you signing anything. After they pull your credit they will not say anything and sale the car that you want. The GM is con artist just like the employees. I had to leave because they made me wait forever to not say anything the next day when we called the truck was sold to someone else, LOL. The Only thing that work in that dealer is the service department. That was the only thing I seen when I was there that had anyone. If you or anyone wants to see a very unethical dealership please come see this people. This is the best place for you to hire a con artist or a scammer. Everything starts from the GM all the way down to guy name Baez. Please come see them and try to deal with them, but make sure that you take the car, because if not when you turn back the car would be sold without your knowledge to someone else. LOL These are all clowns. read more

We just bought a vehicle from Orange Buik with the help of Andre Fredrick. He did his job well. We recommend working with him on your next vehicle purchase. read more

Purchased at Certified Pre-Owned vehicle here. After five days I noticed the windshield washer spray not working at all. Now trying to call to get it looked at they want me to schedule something 3-4 days later. Yes there is fluid in the truck. 1. If I just sold a truck that was CPO and something was broke and less than a week old, I'd move mountains to get them in that day to get it fixed 2. QA/QC needs to be looked at. Something like this should not be allowed to pass an inspection. read more

Today i was hung up on by jessica not sure who she is if she is sales or financing as we discussed what i needed and wanted very upsetting with this girl but thanks for showing me the value and honesty of your dealer i will never go in here for a truck read more

These guys were great and very knowledgeable about the cars they sell. I went in thinking i was suited for a Camaro but was shown the many advantages of the Silverado HD 3500 when I inquired about what trucks they had. A camaro maybe another day but this silverado I may have forever. Thank you Andre for having complete product knowledge and the ability to demonstrate the advantages well. Nice group of people working at Orange Buick GMC no wonder they have been there 90 years! read more

I've had some bad experiences here in the past with costumer service but this time was much better. Tom in the service department is the one you need to see. He'll make sure you get the best price for what you want\need and does it with such sincere costumer care. My car broke down due to a starter issue and had to be towed there before closing. Tom gave me his business card, which includes his cell, so you can reach him conveniently (It's so hard to actually speak to someone there when you call). Over all he made sure I got the used part I wanted, he kept me informed the whole time, and threw in a car wash and interior cleaning. Thanks Tom for all your help! read more

They have horrible customer service. They are not friendly and I left the showroom because of that. Needless to say, I did NOT purchase a vehicle from them. They constantly harass you with calls and emails even though I told them to stop and I bought a different car. They still call and hound me about purchasing from them. When I asked for pricing, the salesman said they only give prices for serious buyers. Apparently he didn't think I was a serious buyer. He gave me numbers off the top of his head and they were way over what was advertised. He must have thought that since I am a female I do not know how to negotiate. Yes I am a female.. With two business degrees and an MBA. I know how to negotiate and do business. I WAS INSULTED. THESE PEOPLE ARE A JOKE. read more

I took my vehicle in for it's very first service and I was greeted and taken care of in the most professional way from the time I got there until the time I left. I want to give a special recognition to the Service Manager, Mike Richardson and my Service Advisor, Glenn for being so helpful during my visit and making sure everything was taken care of! You all went above and beyond & I thank you both! read more

Absolutely abysmal customer service experience with Orange Buick GMC Orlando. I had them do two recalls on my '05 Saturn: the ignition switch (which was giving me problems due to the Passlock system), and the electric steering assist (which I'd had _zero_ problems with prior, it was done as a precaution). After the steering motor was replaced, I started having intermittent power steering codes on startup with no assist (turning the car off then on clears it). They replaced the motor again. Problem still occurs. Now they're saying the steering column is suspect, it's not covered under the recall, and they won't do anything about it. How funny that the column would have been touched by their techs for both the motor and ignition replacements. OEM part price is $500...I can get a new one elsewhere for about $250, plus my time and trouble to install it. I'll be contacting GM corporate and possibly pursuing a small claims case. Don't buy a vehicle from or have any service done by these crooks. read more

I received a sweepstakes mailing from this car dealership. When you play the attached game card, it clearly shows that I won $5000.00. The flyer states "Lift tabs on card. If you have a matching pair, you win" and the 777 prize shows $5000 cash. There is a phone number on the flyer to call. Reading the mailer, you are led to believe that when you call the number, there will be a verification or further instructions. Instead, a recording answered and simply said something similar to, "Due to high interest in our contest, we cannot take your call personally. Please come down to the dealership to claim your prize!" So I did just that. I brought my winning card and flyer to Orange Buick GMC. There was a prize counter being run by several individuals. Warry that this was going to be some type of scam, I had my wife record the interaction with the man at the counter. He was extremely rude and condescending. He said that I did not have a match when I clearly did have a match of the three 7's. When he said that I won nothing, I walked out and contracted the dealership by text, phone and e-mail. Jessica got back to me from sales and let me know that she would bring it to the attention of management. I followed up several times and she said there was nothing she could do. I also reached out to the GM, Omar Rodriguez. He did not get back to me either. I am posting this information for would-be customers of Orange Buick GMC. If these are the desperate tactics they use to lure clients into their dealership, how are they going to take care of you after they sell you a car and have cashed the check? If they do not honor their advertising and prizes that someone wins, will they honor their commitments to you should you make a purchase? Make your own choice, but choose wisely! I hope this helps other people from wasting their time with their fictitious contests in the future! I wrote to Victor Hodge, General Manager and explained my concerns to him. His reply to me was, "The mailer meets all the guidelines for the state of Florida advertising. If you wish discuss it further you can with the add agency that sent the mailer. If you need the number I will be glad to forward it to you, they are responsible for ensuring all advertising laws and guidelines are met." So, their marketing company puts out a dubious marketing piece (which Orange Buick probably had to approve) and they just wash their hands of it. Very nice. I replied back to Mr. Hodge, " I must add that in business, there is what you can "legally" do and what you should "ethically" do. Great businesses care about their reputations and serve their community by doing the right thing. Businesses that fail often do things only to maximize profit or sell more product. Your answer seems to indicate which philosophy dictates the actions of your firm. I suggest you reevaluate your priorities at some point. It would probably end up doing wonders for your bottom line." read more

Orange Buick GMC - This was the game card I received from this company showing a matching set of "777" - Car Dealers Near Me - Orlando, Florida

See all

This is by far the best auto service provider I have been to. Laura from the service department streamlined the whole process, gave me a good picture of the problems I was facing with the car, and helped by providing a rental vehicle while the work was being completed. Laura you are a rockstar, thanks for everything Orange Buick GMC! read more

Very rude salesman! Driveways not blocked or any signs about where you can drive or not. Drove in and stopped by a GMC truck to look at and sales man ran out.."what do you want? Why are you back here? You can't be back here and can't drive back here. Then said there were cones which were not up. Got back in car and left. Talk about horrible first impression and not how your u approach anyone! Lost my business and will not be back! Don't waste your time! read more

Amazing experience in car buying! From the moment Damian held the door as we entered to signing the paperwork it was the most pleasant experience I've ever had in a dealership. Everyone was friendly and helpful. Damian was great to work with. We left with the car we wanted at an excellent price and loan rate! We couldn't be more pleased! read more

Very easy to make an appointment. All employees are polite, pleasant and accommodating. I did not have to wait for my car to be taken. Most importantly, they are honest! Someone else had driven my car and the small digital screen was not working. Instead of doing a diagnostic and charging me for their time or telling me that something was wrong with the car, a gentleman showed me what had happened, how to fix it and there was no charge. I would recommend Orange Buick in a heartbeat! How refreshing. read more

So I must say that this place is actually quite nice. They are in the process of remodeling (and the plans look awesome) so they must be doing something right. The service I received was great and their prices and REWARDS program are pretty generous. The man who help set up my appointment was very kind and helpful. My only complaint was how long it took. Luckily there was that little restaurant in there so I could grab a hot meal. Their wifi was kind of slow which made it seem even longer, but over all I am going back for sure! read more

I just purchased a per-owned Kia Sportage at Orange Buick GMC on Colonial last week. I had a great experience. I was not even planning on stopping by this location, but since my previous car was a Saturn (GM product) I thought I would stop in on my way to another dealer. I was able to look at their used lot without being hassled by a sales person. Then Roger Menn (Sales Consultant) came out and I test drove both vehicles I was interested. The negotiations and finance department were a breeze and I got a great deal thanks to Roger and his team! They will be my first stop when I go to buy our other car in about a year or 2. read more

Awesome place to buy! What else can I say! Love the staff and love the product they sell. Is a must when considering a new or used vehicle in the orlando market! read more