I came to OC Eyecare to get a second opinion on my contact prescription from another optometrist. Dr. Chen listened to my concerns and had me in a new prescription that actually works! [[HIGHLIGHT]]I can read my watch and didn't need my phone to read the menu when I went out to lunch.[[ENDHIGHLIGHT]] I feel like a brand new person. [[HIGHLIGHT]]Jose was also super helpful in getting my appointment set up since I was an out of network patient.[[ENDHIGHLIGHT]] Very pleasant experience, money well spent! read more

Currently sitting in the waiting area right now as I'm typing this out. [[HIGHLIGHT]]I made an appointment on Monday 8:30am, came in and the guy at the front desk said he sees nothing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then he immediately asked me if I made the appointment online and if I received a confirmation, and I said I saw it's confirmed on the screen. And he asked if we got an email? I mean, ...as if the customer is the one to blame ?[[ENDHIGHLIGHT]] Then he said there is a 9:15 about another hour wait, and said, you can just hang out here and wait. Wait a second ! [[HIGHLIGHT]]I took the time from my work, drive out there to get my annual, and now your system made a mistake and I had to pay for it with my time and the lack of hours I missed working and making money![[ENDHIGHLIGHT]] Are you serious ? ??? The doctor is fine, I mean, expected, but the way they handle these situations are terrible. [[HIGHLIGHT]]The guy at the front desk on 3/9 Monday morning, literally said " I just work here, if you want to complain, you can wait until my manager gets here in like 40 mins or come back another day"[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Like other customer complains, my time is precious and not being able to see patients when appointments are confirmed online should be taken seriously.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If we need to bring confirmation email or proof, as long as it's notified, we are happy to do so. But when it's not the patients fault, they need to make up for our time.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Had a great experience with Dr. Augustine and Jessica![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Jessica had phenomenal customer service and was very responsive.[[ENDHIGHLIGHT]] The doctor helped me fix my problem I was having with my old contacts right away. Normally, I see Dr. Chen but either way, [[HIGHLIGHT]]all the staff here are very friendly and responsible.[[ENDHIGHLIGHT]] If you are looking for a new eye place...I definitely recommend here! They also have a wide variety of options for glasses read more

Orange County Eyecare Optometry - Optometrists Near Me - Placentia, California

Second review. [[HIGHLIGHT]]John replied to my original message and told me they take these seriously and to call the office. I called and left a message within 2 days for the manager, as of today I still have not received a call back[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Furthermore, I ordered contacts right before Christmas. I'm still waiting. This was not the case when it was the previous staff. I would received my contacts within a couple weeks[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]The lack of customer service is very apparent[[ENDHIGHLIGHT]] read more

I made an appointment 2 weeks ago for today at 08:45. I came in and they had nothing. My name wasn't on the list and they had no excuse. Very unprofessional and unacceptable. [[HIGHLIGHT]]They said they can make an appointment for 09:45 today, but my trust is broken.[[ENDHIGHLIGHT]] My time is very important. read more

I have a good experience with Dr Chen and my contacts recommended and prescribed by him fit me well and wear comfortably. [[HIGHLIGHT]]Thanks for the good bedside manner.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Wow I left here so impressed! What a great office.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I came for the first time for an annual eye exam with Dr Tran and she has such a welcoming personality and is so knowledgeable and informational![[ENDHIGHLIGHT]] She was diligent and attentive, taking every necessary step to ensure optimal results and accuracy in her procedures. I'd recommend this place to anyone any day! read more

Lack of professionalism from the staff. [[HIGHLIGHT]]I do not recommend coming here unless you want poor communication and incompetency from the staff.[[ENDHIGHLIGHT]] read more

I am so impressed with your service. I came in this morning (31 July 2025) with a minor problem that I couldn't fix on my own. [[HIGHLIGHT]]The young man who greeted me dropped everything to fix my glasses and made me feel so respected.[[ENDHIGHLIGHT]] We've been patients for about 3 years and this is why I am so delighted that we made that switch. If I could give ten stars, I would! read more

Was a good choice before my doc retired and the business was sold. Now it seems to be all about money. My eyes are in good shape and only required readers. The optician was very nice but was definitely pushing to up sell frames and extras to the lenses way beyond my insurance. When I received my glasses they were impossible to wear. It was like looking through an aquarium. They made me dizzy and actually nauseous. [[HIGHLIGHT]]I returned to the office and told them about it. They seemed sympathetic and took the glasses back to see what they could do.[[ENDHIGHLIGHT]] About 6 weeks later they notified me my glasses were in. I was relieved but when I went in to pick them up they were exactly the same. [[HIGHLIGHT]]Now the optician was in a rush for me to leave saying maybe they will be better at home.[[ENDHIGHLIGHT]] What??? Well I left with glasses I am unable to see through, $300. out of pocket and insurance wasted. Never to return! read more

Incredible professional service. Been here twice for emergency eye care.. [[HIGHLIGHT]]Jacqueline at the front desk was so nice and professional.[[ENDHIGHLIGHT]] Outstanding facility, AAA doctor. Jeff Chen OD optometrist. Could not recommend this place enough. Thank you, OC Eyecare!! read more

Just got back from my daughter's annual visit and not happy. Seems like they are turning to shady business practices. They charged us $10 copay for eye exam and $40 copay for a "contact fitting". I asked what this was and it was basically the 10 seconds where they tested her eyesight with the contacts in. How is this not part of the eye test? I feel ripped off and they lost our future business. Too bad because we like Dr. Chen. Also, suddenly they are pushing us to switch to daily contacts and there was a new form with the registration asking to pay $39 out of pocket for some unnecessary eye test. read more

Professional and friendly staff. Large selection of frames. Thorough eye exams using latest technology. read more

Do not waste your time or money at this place! The optometrist is great. However, the sales team and customer service is the worst. They are quick to nickel and dime you, process your insurance and give you false information. As a customer, I know when I'm getting the run around from a company. Almost 8 weeks waiting for my glasses, when they estimated 2-3 weeks. I call and they blame it on the lab, they tell me the manager will call me because apparently they are NEVER there. I used to recommend people to this place because it was close to our corporate office and convenient. Never again!! read more

I was giving up on wearing contacts until Dr Jeff Chen helped me. I have keratoconus and dry eyes. I have been seeing Dr Dougal for years and don't get me wrong he took care of my eyes very well. Unfortunately, this last year Dr Dougal retired and my eyes have just had enough of that unbearable bad comfort of my standard rigid gas permeable contacts, needed for keratoconus. Luckily for me, my next appointment was with Dr Chen and he saw me with a new set of eyes and suggested the Scleral contact lens for me. The Sclera lens is a rigid lens that is at least twice the size of the standard lens, but it rests only on the sclera part of the eye (the white part of the eye) and maintains a tear cushion over the cornea. It does take a little work learning how to use a plunger to insert the Scleral lenses and a suction cup tool to take them out, but Jessica did a great job teaching me. And oh... the COMFORT of these Scleral lenses is AMAZING! Once I could not live without my eye drops, now I barely need to use them. Thank you Dr Chen for giving me my excellent vision back, with comfort! And the entire staff are amazingly nice and eager to help in every way from greeting you by your name, with your glasses and your insurance issues. read more

Orange County Eyecare Optometry - The contact lens on the right is my very comfotable new Scleral lens. Left tool to put it on, right tool to take it off. - Optometrists Near Me - Placentia, California

Dr. Chen and the front desk receptionist were awesome! They communicated with professionalism, patience, and care. However, the optician could be much nicer to patients. She spoke with great haste and lack the basic professional etiquette to speak calmly and ask how the customer wants to use their insurance benefits. read more

I am so pleased to have found this Optometry Office. State of the Art equipment to ensure an accurate diagnosis. The staff was professional, efficient and Kind. The selection of glasses is very wide and priced for any budget. The front office receptionist is super sweet and helpful. read more

I read the good reviews and since this is right around the corner from where I live, I decided to give it a try. Veronica helped book me for a last minute appointment and Jacqueline had me fill out the health questionnaire and I was good to go with Dr. Chen. I technically have 20/20 vision, but with dry eyes my vision seem hazy, especially working 10-12 hours a day staring at a computer screen. Dr. Chen was very kind and helpful in explaining other ways in addition to artificial tears to alleviate my dry eyes (warm compresses and gels at bedtime + f.lux). Glad to have found a convenient location with friendly staff and optometrists. read more

Aloha Optometry is the best optometry! I've worn glasses for 55 years...had a few doctors over that span, and Aloha far exceeds all previous providers. Thorough exams, friendly staff, perfect fitting glasses. My highest recommendation! read more

Dr. Chen is an amazing optometrist, friendly, informative, and accommodating. I haven't worn glasses in 4 years because my prescription gives me a headache and so I usually throw away my glasses after a week. Dr. Chen scaled back the prescription (contacts) and it made all the difference. I got trained by Lindsay who is such a good teacher and Mrs. King the regional customer service manager is the BEST!!!!! If it wasn't for her I would not be giving OC Eyecare a 5 STAR rating. Thank you Mrs. King for fixing the (1) small issue I had and going above and beyond. read more

It was my first visit here and loved it!! The front desk including the team members that assisted me with glasses we're fantastic. Dr. Chen was very professional and helpful with my exam (sorry about my little one was running around) I would recommend this optometry to all friends and family. read more

Lack of professionalism from the staff. do not recommend coming here unless you want poor communication and incompetency from the workers.

I have been to many optometrists (Costco included) but have never felt satisfied with the care I received untill I met Dr. Jeff and his staff at OC EyeCare Optometry. I have persistent dry eyes and he has given me great guidance on how to work with it. Everyone here is professional and courteous. read more

Great optometry!! I love coming here and the staff is professional and courteous!! Check them out and save your vision. Dr. Chen is awesome!! read more

My grandfather was an ophthalmologist and because of that I have a unique perspective when it comes to eye care. I always associate his great love of people and helping them with my visits and my takeaway. Thankfully Dr. Shinen and the team always create a meaningful, professional and caring experience when it comes to eye care! read more

I called the office for an emergency appointment and Jackie was so helpful and kind. She was able to squeeze me in to see the doctor within the hour. I was able to see Dr. Chen who is so patient, efficient and thorough. He assured I understood the diagnosis and ask if I had any questions. The service is like no other and I would recommend all the doctors in the office. They are all great!! Thank you for great service and patient care. read more

I love this place! Very professional and efficient. Large selection of frames and their super friendly staff always tries to get you the best deal on contacts. I never have to wait long past my appointment time either! I would recommend to anyone! (Side note - I don't have kids but the staff always seems great with the kids that do come in when I'm there!) read more

I totally recommend OC Eyecare Optometry. The staff is awesome. The environment is clean and inviting. I saw Dr. Jeff Chen. He's amazing. He continues to give the best quality eye care. He's helped me twice already. I definitely would recommend him. Thanks OC Eyecare! read more

Orange County Eyecare Optometry - I recommend OC Eyecare Optometry. I saw Dr. Jeff Chen. He is awesome! The staff is amazing as well. Thank you OC Eyecare. - Optometrists Near Me - Placentia, California

I have been a patient here for several years and the Doctors and front desk staff are too notch. The phone calls are quick and the appointments are on time! And the new lobby looks great. Glasses prices vary, and of course depend on insurance and brand but I have gotten out paying just a copay with a brand new pair of Garret Leigh RX glasses. read more

Orange County Eyecare Optometry - Came in early and had awesome, quick customer service. - Optometrists Near Me - Placentia, California

Called in to see about setting up to get my eyes checked and new glasses and it's my first time doing this. The lady sounded like she was trying to rush me off the phone. Told me just to come in and that I don't need a appointment to get my eyes checked.... read more

The staff is always so warm,friendly and professional from the minute you walk in. They have a vast selection of frames to choose from. When picking out frames, the staff is always so helpful to guide you to similar looks once you describe the look you are going for, as well as advise you if they think the frame is not quite right for the shape of your face. I never feel rushed in my appointments. The examinations are very thorough. Jacqueline always makes me feel like I'm family. It's always a pleasure to see her smiling face Even on the last day of the year and everyone coming in to spend their Insurance money, the staff is upbeat and very helpful. I love the ladies here and the doctors are great! read more

I think this is one of the most professional dr offices I have ever gone to. They are excellent on the phone making the appointment and also reminding you of it a day or two before you need to be there. When you arrive they greet you by name and you are quickly taken to do the usual tests...plus no dialiating your eyes they have equipment that takes a photo instead. Dr Swearingen was thorough in explaining everything he saw and was very cheerful and friendly. ..like an old friend. ..very easy to communicate with. Choosing glasses was also much better than I expected. ...I tried quite a few pairs on and the lady (I think her name was Nina) was extremely helpful and patient. I would give them another star if I could! read more

Our family of 4 has been going to OC eye optometry for years! Great doctors, staff and a beautiful facility! They offer top name frames for your shopping needs. read more

Orange County Eyecare Optometry - Optometrists Near Me - Placentia, California

I had to change my review! Lindsey made my 4 star review turn to a 5! I came back because my contaxts that were given to try were not working for me. I am so happy woth all the staff. I called and got an appt the next day, received reminder texts and was immediately taken in when i arrived. I was not planning on getting glasses because last time i came i looked and wasnt impressed. However a big HOWEVER today i was sent to Lindsey. She gave me the 1:1 attention that was needed. She is an expert on glasses and tells you what looks good and what doesnt. Actually the first glasses she chose for me based on a picture of glasses i used to have and wanted but are discontinued were the winners. She pulled more for me just so i can be 100%sure and also allowed me to look. She also cleaned every lense i grabbed for covid reasons which says a lot about them. I ended up getting the glasses and am ao happy with everyone but especially lindsey. Thank you for making my experience wonderful. You didnt pressure me and i loved your honesty and your way of being as a whole. I am so happy that i am still in my car outside of this place needed to update my review. Thank you! read more

Orange County Eyecare Optometry - Location - Optometrists Near Me - Placentia, California

Newly renovated and modern look! Love the open concept of the office. You are welcomed by Jacqueline with a friendly smile and a great intro about the office. Dr. Chen is friendly and joined the office back in March. I wished the girl would wipe down the machines before use. Perhaps she did but I prefer to see it and wiped down in front of the patient. read more

De. Samuelson took great care of us! This was our first time at OC Eyecare and the staff and doctors were Amazing! Dr. Samuelson took her time during our appointment and explained what the significance for each test was for and how to care for our eyes, especially since we are all staring at screens more now! I recommend OC eye care and Dr. Samuelson as she is very knowledgeable and friendly! Thank you! read more

Orange County Eyecare Optometry - Optometrists Near Me - Placentia, California

I love the new frame lines that have just come in. The remodel is also gorgeous and an update was long over due. So happy to see most of the same staff decided to stay. read more

I've been a patient at OC Eyecare for about 40 years. Dr. Dougal put me in my first pair of glasses when I was in 3rd grade. I was sad when he retired, but I just had my second yearly checkup with Dr. Chen and I'm still a very happy patient. He really knows his stuff and is also very warm and friendly. The office staff is as SPECTACULAR as they always have been! read more

Having not been for an eye exam since moving out to California three years ago, I decided it was finally time to do so. My boyfriend and his family have been seen by OC Eyecare Optometry for years, and they highly recommended the office to me. I'm so glad they did. My visit, from check in to the purchase of my contact lenses, was wonderful. The office staff and Dr. Chen were friendly and informative, and made my visit as easy and stress free as could be. Not only that, but they strictly adhered to the preventive measures necessary during this time, which put me very much at ease. I'm very appreciative of the care I received at my visit, and will definitely be returning when it's time for my next appointment! read more

I've been a patient for over 25 years, seeing Dr Swearingen since I was a teen. I had a recent "situation" with a new pair of lenses, and they were excellent in taking care of things! Luba, an optical tech, is always great helping me select my frames, and this was no exception. Michael was on top of handling the issues with the lenses. He offered to drive the lenses to me if I couldn't make it in. Jacqueline runs the front desk/office and is always so friendly and remembers you. It may have taken longer than I would have liked to start wearing my new glasses but I'm a happy camper, and was always in good hands with the team at Eyecare Optometry. read more