Excellent technical skills from the doctor with special care and attention to details. Doctor spent enough time with patient and explaining everything in detail. From office always have big smile and care about patients. read more

Extremely frustrating experience with prescription refill management at Orange County Urology Associates. Per their office policy, patients are told the pharmacy must initiate refill requests. I started the process with CVS on Sunday night. By Monday, CVS informed me they could not get a response from the provider's office. I also contacted the office directly via text as instructed. [[HIGHLIGHT]]For nearly an entire week, there was little to no communication. CVS could not get responses. My texts went unanswered. Phone calls were not picked up. I was repeatedly left in the dark regarding a very basic medication refill.[[ENDHIGHLIGHT]] What makes this even more disappointing is that I was patient throughout the process. I gave the office grace. I tried to work within their procedures. I gave them multiple opportunities to make things right rather than immediately posting a negative review. [[HIGHLIGHT]]I eventually escalated the matter to Caroline, who assured me the issue would be handled by Jackie, the Nurse Manager. I genuinely believed they were finally going to take ownership and resolve the issue properly. Unfortunately, even after those promises, there was still no urgency, no proactive follow-up, and no meaningful communication.[[ENDHIGHLIGHT]] Friday morning came and went with complete silence until I started reaching out yet again. The problem is bigger than one refill delay. There appears to be a deeper structural and cultural issue within the office. The practice feels severely disorganized, understaffed, poorly coordinated internally, and lacking accountability. The right hand does not seem to know what the left hand is doing. A routine RX refill should not require nearly a week of follow-up, repeated escalation, unanswered messages, pharmacy intervention, and management involvement just to get basic patient care handled. read more

[[HIGHLIGHT]]terrible front office. they made an appointment with me, and totally lost it in the system[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I show up and they were clueless despite the fact that they had confirmed it.[[ENDHIGHLIGHT]] dr bui just goes through the motions. doesnt care. he totally abandons appointment commitments. read more

While the doctors are excellent and the in person office staff are friendly, everything over the phone, email, or text is a struggle beyond basic visits. It's impossible to get adequate post surgical care as a result, which imperils your outcomes. They made errors with the FMLA administrator for my company They made multiple errors in insurance filing Their scheduling department has been slow to respond to necessary reschedules They're slow getting lab orders to the right labs Caroline did not reach out despite the comment below read more

This office is a nightmare. Please go anywhere else. My father was a patient of Dr. Randall's - his bed side manner is poor, but my complaint is deeper than that. My father died three weeks after the surgery Dr. Randall performed. He was very sick and I am not suggesting he died as a result of Dr. Randall's surgery. Three weeks after my dad passed, the office left me a voicemail to share they would issue a refund for the surgery deposit since the surgery occurred. I shared the necessary information and the office confirmed the matter was closed. Three weeks later I received a bill for the exact amount that was refunded and the subject line was surgery deposit. This was obviously upsetting but I called the office and said I understand mistakes happen, and they clarified it was ok to ignore it - no money was owed, it was in fact a mistake. Literally no joke three weeks later I receive another bill for again the same amount with the subject line surgery deposit. [[HIGHLIGHT]]This is just an irritating issue regardless of someone being deceased or not, and a sign of an unorganized medical practice with also very poor customer service skills - in zero of the conversations was a simple "I'm sorry for your loss, that was our mistake" uttered.[[ENDHIGHLIGHT]] Instead it was me saying I understand issues happen, no worries, and no acknowledgement of that. [[HIGHLIGHT]]Getting through to a person on the phone is an olympic sport.[[ENDHIGHLIGHT]] Then you add on the fact that my dad did pass and I'm playing chicken with a billing department of a subpar urology office? No thanks. read more

phone Last week they called and texted to call for an appointment and I was 19 on phone line. I left my # they called back after hours and set up the appt in the same week. All my treatments for IC bladder have been on time no problem with schedules. I see dr Nakamura and she takes time to answer questions has been great at getting to the solution. read more

Excellent team. From the checkin staff to the nurses, Dr Ho and check out, they are professional, attentive and fast. Dr Ho and the team are great! read more

The office staff is kind and professional I have been a patient over 20 years and I have always had a great experience. My Doctor has always been very helpful and supportive throughout my entire life. Top notch doctors with the best care possible. read more

[[HIGHLIGHT]]Office/ Admin Staff are, in a word, incompetent.[[ENDHIGHLIGHT]] Dr. Su is awesome, but dealing with the other aspects of this office is taxing, to say the least. Time to find a new Oncologist to take over. Next! read more

We just saw Dr. Su for my husband's quarterly appointment. The staff is so nice and we were escorted in right on time. Dr. Su is systematic and works thru the various options and medications. He fills us with such confidence and we are so impressed with all the various surgeries he performs if needed. We are in the best of hands and that is appreciated. Deirdre and Peter M. read more

Very professional and courteous from start to finish. They made an overall uncomfortable medical situation as pleasant as humanly possible.

Great office etiquette, expertise and communication. All this came together to make my experience there as painless and calm as could possibly be. Thank you Ray read more

Same 1-star review each year for APPALLINGLY POOR office administration ([[HIGHLIGHT]]great doctors, if you can manage to get to them[[ENDHIGHLIGHT]]). read more

Orange County Urology Associates - Great doctors working hard. But: Consistent NO STARS review EACH YEAR for appalling office administration. - Urologists Near Me - Irvine, California

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The whole staff was super friendly. Dr Randall was amazing. Really polite, took his time, explained everything very well. Great visit. I highly recommend read more

Dr Su took time to explain the process, answer my questions, and provided compassionate care. The office staff was friendly and efficient, and followed up on my testing and MRI request. Highly recommend this facility. read more

Been seeing Dr. Randall for 5 years. Never have to wait long to be seen and will spend the time to explain things. Highly recommend him. read more

I am so happy with the care I've received. Everyone is very professional, and kind. Dr Josh Randall listens closely to my symptoms and concerns and carefully explains my treatment options. Then he monitors my response, the office calls me to check on my response to treatment. Treatment is adjusted as needed. My symptoms are much better than they have been in over 10 years. He has given me treatment which was never offered by other physicians and has made a huge difference. Olivia Carr PA, the nurses and front office staff have also been excellent. I highly recommend this group. read more

Magnificent Moses (Dr.), timely, terrific, fast, friendly, courteous, clean, clean facilities, convenient location, professional, plentiful free parking, read more

Dr Su is my Urologist. [[HIGHLIGHT]]It is always a great experience and pleasure to see him.[[ENDHIGHLIGHT]] He explains everything relating to your issue and is a very compassionate doctor. [[HIGHLIGHT]]He answers any and all questions and concerns you may have.[[ENDHIGHLIGHT]] I highly recommend Dr Su at Orange County Urology Associates. read more

My wife and I both use this provider. I have been satisfied with the care that I've received, but her experience is different. She has a lot of respect for the doctors but at this present time she has a medical emergency and the staff consistently blows it off. Calls never get returned, text messages, never get answered and consequently, it's time to look for somebody else that values those things. It's hard enough to have health issues, but to add insult to injury, literally, is extremely difficult to deal with personally. I understand reasons why staffing is so difficult these days but nevertheless patients need to be first. Again, I emphasize, the doctors are good but you need to go through too much BS to get to them. They're not the only urology game in town. read more

I had stage 3 cancer in my right kidney- Dr. Danial Su was my kidney doctor. Dr Su removed the kidney and the operation was a complete success. I cant say enough positive remarks regarding Orange County Urologiy and their entire staff Saved my life - thank you read more

I can can sun-up my experience quite easily they give "Personal smiling care, are professional,knowledgeable" and explain thing in "people speak, not clinical Medical Doctor talk so patients can understand. Needing a urologist is scary and they soften anxiety from the moment you walk thru their office door. read more

This is a very busy urology practice but I have nothing but great things to say. Yes, you need to schedule in advance but I received the time in my appointment that I needed. read more

DOCTOR JAMES MEAGLIA IS AN EXTRAORDINARY UROLOGIST. He treated me for kidney stones. His procedure was successful and I am pain free and healthy. highly recommend OC UROLOGY and my doctor, Dr James MEAGLIA. The entire staff is exceptional, professional, nurturing and warm and cordial. My procedure and care has been amazing. I advise you to go to the O C UROLOGY offices for the best urologists who work with Mission Hospital and others. Offices are in Mission Viejo and also in Laguna Hills, CA. You'll love them. read more

Dr Spitz is the best. [[HIGHLIGHT]]Office staff is the worst.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]To get an appointment, a return call regarding medication refill is a virtual impossibility[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]When they do return your call the staff is rude and you are put on hold for an unreasonable length of time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They act like they are doing you a favor.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very sad for such a fabulous doctor as Dr Spitz to have a staff so uncaring.[[ENDHIGHLIGHT]] Just my opinion. read more

Breanna was exceptional. Very kind and caring and respectful. Office staff was very courteous.

Dr Nakamura is kind, precise, and honest. She performed a surgical procedure after alot of careful testing and I have had great care . The office runs on time and the practice does everything possible to check on ut the problem. read more

Ok, nobody wants to go to the urologist. The experience is very good. Once you have completed the normal paperwork, it's easy to make an appointment. A reality check, given the nature of the practice, the doctor or PA might be a bit behind schedule. My experience is that Dr. Randall takes his time, is very easy to talk to and provides excellent guidance, including a reading recommendation that very much helped me understand my diagnosis. read more

Friendly, quick and efficient. Dr. Ho was very good at explaining my condition and the next steps.

[[HIGHLIGHT]]Dr. Randall and support team were friendly, informative and helpful.[[ENDHIGHLIGHT]] While waiting for my appointment, there were several customers that, due to doctors busy schedules at Mission Hospital, the front office staff were excellent in explaining the situation with professionalism. Customer service is exceptional from the front desk to the physicians assistants and the board certified doctors. I would highly recommend Orange County Urology to everyone for their quality of care, experience, professionalism and customer service. read more

Dr. Singh has been my urologist for many years and I wanted to speak about the excellent care that I receive. Every visit affords me the opportunity to gain more knowledge of my status. I receive options for care and up to date treat plans. The office experience is always positive. Bless Dr. Singh and the staff. read more

[[HIGHLIGHT]]Dr. Don T. Bui is a Great Doctor and an even better Person, Who is easy to talk with and you know He Listens well as he explains about Procedures and Follow-up Care[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]He and his great Staff are enthusiastic supporters of their Patients as well !!![[ENDHIGHLIGHT]] I do recommend Him to anyone needing a Urologist !!! Five Star Care and Service is His Standard and I am Very Thankful that I have a Good Surgeon !!! Thank You Doctor Don T. Bui !!! read more

[[HIGHLIGHT]]Highly recommend! I was referred to Dr. Spitz by our fertility doctor and have been a patient for 2 years.[[ENDHIGHLIGHT]] Thanks to him and his team, we are now able to start our family. Unmatched expertise and more importantly, he cares. [[HIGHLIGHT]]After a surgery, Dr. Spitz personally called my wife while I was still out to let her know everything went well and give her updates/info.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It meant the world to her (and myself after she told me).[[ENDHIGHLIGHT]] He did not have to do that or he could have had someone on his staff do it, but he truly cares for his patients and their family. read more

I've been seeing Dr. Kim post surgery and for my annual checkups for the past four years. [[HIGHLIGHT]]I can't say enough about how great he is. He's incredibly informative, caring, and brilliant, and he has a wonderful sense of humor that makes each visit a pleasure.[[ENDHIGHLIGHT]] You can truly trust in his care should you ever need a urologist--I always leave feeling reassured and well taken care of. read more

I was referred by my Primary Dr. to OCUA. They were able to schedule me, however it was several weeks for the first opening. They put me on a cancellation list and called me within a week and scheduled me immediately. Very helpful all around. read more

I just went for a new patient visit with Dr. Nakamura at Orange County urology Associates, it was my first time meeting her. She was amazing! Very knowledgeable and confident! She was also very delicate and sensitive to my situation and her exam and medical advice was so professional, knowledgeable, and confident that I left their feeling wonderful! The entire staff is very friendly and professional very accommodating. I would highly recommend this and Dr. Nakamura! read more

[[HIGHLIGHT]]My appointment went well.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone was very nice.[[ENDHIGHLIGHT]] Dr. Kim is kind and knowledgeable and the staff very polite. I recommend this place. read more

I see Dr. Nakamura. She always listens very well & asks questions to expand on information. I also see RNNP Ashley who reflects that same professionalism & personal interest. They also suggest augmenting traditional medical science with natural treatment options. The office is well organized & wait times are minimal. I go to the office on Brookhurst & Adams, I believe it's Huntington Beach. read more

I feel like I'm in good hands with my doctor his staff are friendly and helpful . It's seldom good news when you need a urologist but this group keeps it upbeat and don't scare you into making decision. These offices can get crowded but certain it's because the office and staff take the extra fewinutes to handle problems when they occur, good luck and hope all your news is good . read more

[[HIGHLIGHT]]Dr. Tammy Ho and her entire staff at the Huntington Beach office were extremely professional and caring during my health issues with kidney stones.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Each individual that I had the pleasure of speaking with provided me with assurance that this issue would be taken care of, and they went above and beyond proving me with all the information needed prior to surgery.[[ENDHIGHLIGHT]] Thank you for everything. read more