Just got a brand new Lectric XP 3.0 online. comes fully assembled, but wanted to be safe and called Orange Cycle this morning right when they open to do a pre-ride check. They said they weren't busy and should be able to do it right away same day, and bring the bike right in. Rushed over with the bike, and met the guy who i spoke with on the phone, he directed me over the the bike repair manager who said it could be done on Tuesday. I said the guy told me it could be done today, and he scolded the guy who spoke with me on the phone. He looked me over, figured I was a sucker, said it'll be $90. I said it's a brand new bike, came fully assembled, not sure why it should be $90. Trek will do a tune up for me for $60. The bike repair manager was already peeved and had a serious attitude problem and said he won't do it for me. The manager came out and I explained the situation that I was willing to pay a very generous price for a once-over on a brand new bike and $60 was very reasonable and he told me that his service manager was offended and told me to get out. Bad service and trying to take advantange of customers if they can get away with it is the reason they don't have much business. On the way out I met a couple and they were complaining about a bike that they bought from this store was broken and they have tried to get the store to repair it. STAY AWAY from this store at all costs. I'm local and it's the worst one in the area. I have heard too many bad experiences here. They try to take advantage of people. Trek is a solid shop. I ended up taking my bike to Bike Alley for service, they said $50 for the pre-bike check. read more

Stopped by Orange Cycle after breakfast today to find out about ebikes. Staff was fantastic and super informative. Juan and Jose helped my wife and I understand the differences between ebike models. Before you know it we are test riding different models. What a blast! My wife and I looked at each other and said "let's do this" lol. We bought our first ebike today thanks to the great no pressure staff at Orange Cycle. It's been in the same family for over 50 years!! Awesome people. Just got back from my first ride and I am already planning my next ebike purchase! Thanks again guys! read more

I needed my used bike to be up and running which needed new brakes and new bars, which they gave me bars and more brakes than I needed and no pads to go with it. They are extremely eager to send you off on your way whether or not you are satisfied after the fact or not They do not do refunds which is a red flag which was my mistake to not heed. $100 in the drain with useless parts The mechanic is a swindler... Do not come here read more

Great selection of big wheel bmx bikes at a fair price. Juan made sure I was all taken care of read more

Orange Cycle - Fast rippers - Bikes Near Me - Orange, California

This is a proper local bike shop and it's mainly because the quality of folks that work there, they are knowledgeable, friendly, polite and attentive. Big shout out to Omar who saved the day for me, thank you for knowing your stuff and listening when I asked for help as well as understanding the fundamentals along with the technical stuff. read more

I had a poor experience many years ago, but those issues seemed to have been fixed. My wife and I recently bought e bikes and I have nothing but good things to say about the shop. From management down to Adrian, who helped us, it was a good experience. I have been back there again looking for a bike for our daughter. Even though another salesperson helped us, he was also super helpful, knowledgeable, and patient. read more

Very friendly and helpful service. Good selection of bikes - they had the one I was looking for. Would highly recommend them!!!

John the owner is awesome. He's always been helpful and very knowledgeable. They have a lot of inventory and are always very friendly. You read more

We loved our experience of test-riding the AIMA Santa Monica e-bike a few months ago. Though they only had one demo in the store, we were convinced these were the bikes we wanted. Both Kim and Armando were extremely helpful with our questions regarding this new model from AIMA. So, we put our names on the wait list for a small & medium Santa Monica. AIMA was excellent as well. They worked with us via email, keeping us updated on when our bikes would be arriving at Orange Cycle. We've had our bikes for a month now and love them! Thank you, Orange Cycle, for introducing us to AIMA e-bikes. read more

My e-bike tire went flat a few minutes before they closed and when I took it in Juan was able to fix the tire in under 10 minutes. When it came time to pay I ended up spending way less than I had anticipated. I'd highly recommend this shop for any bike needs. read more

I know this business has been around for yrs but they are rude and seem bothered when you go in. The repair guy is a prick. If you are not white with money or belong to the church they will treat you like your trash but will still take you money. I bought a bike from there when I first moved into town. I'm sorry I did and if I knew about them I would not have bought shit from them. Stay away my brown and black families read more

(08/2020) My first experience here wasn't so great. I came if after buying a bicycle off Craigslist and I paid for a full tune up. The guy that helped me gave me the worst customer experience ever; I asked him for details on what exactly their tune up package consists of and he rudely replied, "don't you know what you paid for?" He also randomly asked how much i paid for my bike and I told him $500. Then he said, "it's definitely not worth $500, you should resell it for maybe $200-300" Like okay, why would I do that? That doesn't make any sense. I felt very uncomfortable and unwelcome there. He just rang me up, took my money and pointed in the direction of where my bike was. I didn't receive any adjustments to my fitting or any details of anything. I would NOT recommend spending your money here! There's other local bike shops that are happy to help you and educate you on your bike and it's definitely not here. read more

We are very happy to support our local bicycle shop. We first purchased our daughter's Specialized when she was around 3 years old and the man who helped us made sure her seat was set correctly and training wheels were positioned appropriately to provide good balance. The bike was a worthwhile investment as we were able to pass it down to our son and it has remained in great condition even through learning to ride without training wheels. This week we returned to upgrade our son to a 16in Haro for his 4th birthday and our 5.5yo daughter to a 20in Fuji. There is no sales pressure while reviewing inventory, as we came several times to look before purchasing, and the team was happy to help answer any questions presented on each occasion. The man who helped us with our most recent purchase adjusted the brake levers for both kids to make sure their fingers could reach them, seat heights, put the bell on the handle bars for us, and even came out to the parking lot once the sale was complete to see how the kids were liking their new bike set-ups before we left. Thank you for your great customer care. The kids are loving their new bikes! read more

Like the staff there, but the end result seems to be dependent on the mechanic who works on your bike. I've had times where my bike comes back with no issues, and other occasions where I have to either fix it myself or take it back in. For example, on one occasion when I got the bike back I tested the brakes; the moment I applied the brakes a piece of the front brake assembly broke. Upon further inspection I found they didn't tighten one of the screws on the assembly after I paid $119 for a tune up. On another occasion the tire bead wasn't seated; tire went flat before making it home. Lastly, I took my bike in for another tune up but some gears we're still skipping. I'm not going to speculate on why this happens. All I can say is more time should be spent on quality control. read more

Just bought 2 bikes from here Armando and Juan really now there bikes . If your looking for bike repairs or new bikes come here . They treat you like family . I'm buy 2 more bikes next week for my girls thank you guys read more

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Recently purchased my new Rockhopper from here (a great deal!) and we had great service! Even going in around 4th of July the service was so fast and so friendly. Also love that they allow you to come in for 3 months after purchase for tune ups or anything else you might need with your bike. Highly recommend for your next bike purchase! read more

I took a bike that I had purchased from this bike store last year for them to replace a bike inner tube and front and back brake adjustments , nothing out of the ordinary But was floored when the service guy to us to replace the bike inner tube was $100 and the tub e we purchased for $8.00 And the brake adjustments per brake were $25 each So if I would have had them do this service it would have been over $150 This is CRAZY I really like this store and the people are friendly but I hate it when I fell like I am getting ripped off NO MORE ORAGNE CYCLE I will do it myself or find a responsible bike shop Now i question the pricing on the bikes we have bought there Was I ripped off? read more

We went to this location to find a new bike for my son since he had outgrown his old one. Right away we got unwelcome vibe from the staff. ALMOST everyone acts like they are doing you a favor and are annoyed if you ask too many questions. We told the first guy we were looking for a 20" bike and he said they only had $450 bikes in that size. He said they might have a cheaper one in the back. All of a sudden he told us he needed to check on something. He abruptly left and went inside to use the phone. He never ever came back or followed up with us. Finally, the only reason I'm giving them 2 stars instead of 1 was because of Ed. Ed noticed we were waiting for a while and offered to help us. He was very courteous and professional and we ended up finding a perfect and affordable option for my son. We told Ed we weren't planning on purchasing a bike that same day, but because he made us feel at ease we went ahead with the purchase. (Also, the first guy that "helped" us walked right past us as if we weren't even there) While waiting to pay for our bike I heard two employees openly and loudly complaining about the number of customers still waiting to be helped. "When will this stupid line end?" The cherry on top, however, was one of the mechanics began belittling another customer. I didn't hear the entire conversation, but I did hear the mechanic say "Do YOU know how to change a tire? Yeah, I didn't think so" Wow!! I've worked customer service before so I know the frustration of working with the public. I also acknowledge that because of COVID-19 there are measures in place that may make things a little more difficult to operate a business with less hours and smaller crew. With that said, however, it doesn't change the fact that those employees are being paid to be there. They are making a conscious choice to work and not live on the street. So why not be courteous to the customers who are helping you keep the lights on? Thank you Ed for stepping up to the challenge. Everyone else really needs to change the way they approach customer service. It is severely lacking. read more

We went in looking for bikes for our son and daughter but had no idea what bike would be best. The staff was very friendly, Joe went above and beyond and helped us fine the perfect bike that fit their riding needs. We will definitely be going back to get bikes for ourselves once our kids learn how to ride. read more

My review is 100000000% for Wally !! Wow what customer service, he went out of his to show us how to use the products we bought. This world needs more people like him...so kind And humble. Again thanks a million for helping my daughter and I. read more

Amazing selection, amazing service. Wouldn't go anywhere else for my bike needs. Great folks that know bikes.

Great service every time! I've been going here for years! They take good care of the bikes and care about their customers.

Bought a new Marin Fairfax bike from them right at the beginning of the Pandemic. Fast forward 7 months later and I was having some skipping issues with the drivetrain. I expected to have to leave my bike for at least a few days. Within minutes of me walking in, the tech had my bike up in the stand making some adjustments. I took it for a quick test ride and, while better than before, it was still slipping. With no hesitation or fuss, the tech then replaced my chain and cassette. His idea. Not mine. That definitely fixed the issue. I was in and out in 15 minutes. No charge whatsoever as the bike was still under warranty. This is the definition of service and professionalism. Guess who made a customer for life? read more

I brought my daughter in here to buy her first "real" bike. The selection is great! Lots of different bikes and styles to choose from. Once she narrowed down a style, it was all about the color. We saw a few they had, but it wasn't what she wanted. We told the gentleman that worked there what we were looking for and he smiled.."Hold on", he says "Let me see what we have in back." He comes out with this beautiful untouched white Electra 26 inch...it was exactly what she wanted. She found a basket she wanted but it was the last one and didn't have straps. Guess what...my daughter's new found friend went back into the back and found a sweet pair of straps to hold her new basket on. My daughter and I walked away so happy. Most importantly she won't forget her visit to Orange Cycle to buy her first "real" bike. Love being able to shop at this long standing, family owned Old Town Orange icon. read more

Orange Cycle - Brand new bike! - Bikes Near Me - Orange, California

I love Orange Cycle. Everyone is so helpful and friendly in this family-owned shop. Especially Juan during my last visit while inquiring about e-bikes. Also a gentleman who assisted in my Specialized purchase during the pandemic. I'm a weekend warrior for life. read more

Super friendly and knowledgeable. too bad they let the service mechanic try to up charge.. he tried to charge me $25 for a 2 minute free wheel swap out when I had the wheel in hand, lol. The tool cost half that. Walk away people read more

The shop was super busy but it seemed people were being helped pretty quickly. My personal recommendation would be to ask for Adrian he was great to work with super knowledgeable and helpful. He showed me a few different bikes didn't force a brand on me. Adrian thank you for your customer service read more

Pretty bummed out about this place. I found this Cycle Shop online and it had the bike my 5 year old wanted. I saw you could reserve it online, which is what I did, with the cost due upon arrival. I saw the bike when we arrived at the shop and it had the sticker price at $189.99. I asked the gentleman to remove the training wheels on the bike, which he proceeded to take the bike to the back. When I went to pay, I was rung up at $249.99 which I then said the sale sticker on the bike said $189.99 as well as the online price was $189.99. He proceeded to tell me "oh, I'm just going off the cost on the bike manufacturer website" I said oh but you're having a sale on this bike which the cost is $189.99 so I'll buy it at your advertised price and what the tag said on the bike. I asked to see the bike which of course they took the price off, so I said where is the sticker you took off, the price was on the sticker you kept. He then let me know that someone must've mispriced the bike but he will do me a favor and give it to me for $189.99. Which I found quite rude that he felt he was doing ME a favor by selling me a product at their advertised price after trying to scam me. Shame on you especially when this bike is for a child!! read more

Fantastic people, great service. It is everything that you look for in supporting local businesses. 2 bikes purchased her so far and many more to come. Couldn't recommend it enough. read more

We bought my daughters Electra Townie bike here yesterday. The staff employee, JOE was really nice, helpful , and gave my daughter tips on her new bike. He was really informative and patient with us. Great service, staff and overall great experience. We bought a bike, basket to go with the bike and a bell. Only thing is they charge a "fee" to install the basket $20. I saw other fees customers paid to install certain things as well. I decided to skip out on the installation since my husband could do it. I figure if I spent over $600+ they could have installed the basket. Other than that, great experience. Didn't feel rushed to buy a bike. My husband will probably go back and bike his electric bike there. They let us "test ride" in the front which was really nice. :) read more

We went to 5 bike shops and I came back to orange cycle because of the customer service. Adrian explained the differences in the bikes, recommended what I should get and took the time to explain why he recommended the bike he did. Oscar was whom works in the service area was extremely knowledgeable and helpful. If you really want fantastic service, don't want something pushed onto you that you really don't need, this is the place to go. We will be loyal customers read more

Adrian did a great job of explaining which bike would suit my needs! Friendly and informative bike shop.

I bought hope bottom bracket but outside diameter require 49mm (too wide) untypical size. I took it down to Orange cycle for assistance. They have many bottom bracket tools but unfortunately they also didn't have one that fit. Just when I lost hope, bike mechanic there used unconventional method (rubber strap wrench) to install it and it worked. I was so stoked. And also owner only charged me $5 vs typical min $20. I would definitely recommend them to anyone that needed bike serviced. read more

Came back two weeks ago from a six week bike trip in Japan. I especially want to thank Omar for working so hard to adapt the Giant I used here to prepare for the trip. He did a really great job. I would also like to thank Omar and Armando for trying to adapt my Specialized for the"big" trip on Shikoku. They did their very best; unfortunately the bags that I was sold did not fit the rack and I had some problems at the start of the trip. Other than that I am grateful to them both for their kindness and the work they did. read more

Came in to get my seat post tightened while on a pretty long ride. Luckily we found Orange Cycle and they saved the day! Not only did they fix the issue they gave me the tool to adjust the seat in the future. Thank you Orange Cycle! read more

Orange Cycle - Bikes Near Me - Orange, California

If I could give orange cycle zero stars I would. Total crooks here. They quoted $50.00. They changed one tube and put slime on both tubes. After I picked up my bike they charged $200.00 or wouldn't give my bike back. These people lie cheat and steal. After talking with friends they have also be taken by orange cycle as teenagers. These people take advantage of kids. Losers read more

Very friendly shop! Had many questions that were answered honestly and helped me find the right bike. Juan was assisting me and was very nice and understanding. Will definitely come back for my bike needs! read more

Great supply, knowledgeable people working there. Must be family owned. Took such care helping my 91yo dad. Even delivered for a reasonable fee. We were helped by a mechanic that treated my dad with such care I was blown away. read more

Excellent customer service, bikes, and accessories!!!!! We took my 4 year old son in today to get his first "big boy" bike. Joe helped us out. He knew right away what size bike would be perfect for my son. My son is very tall, but has a very cautious attitude, so we didn't want anything too big. We ended up purchasing an awesome Haro bike he recommended. It's perfect!!!! We purchased a cool helmet (Joe helped us choose the right size) and some additional accessories. They put the accessories on the bike for us and pumped the tires with air. I love the "one stop shop" aspect. Everyone is super friendly. We will definitely be back for future purchases!!!! read more

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If I could give them zero stars I would. This wasn't even about the cycle business itself but instead about the rudest employee that I've ever come across. My friend recently had ankle surgery and also has other health issues that are not visible to the human eye. Part of the ankle surgery is that there is an inability to walk long distances and with his other medical condition some days he cannot park far from the destination. therefore he has a government issued handicap pass. We went to go park in orange cycle with our displayed handicap pass and was greeted by a rude employee who told us that we were not allowed to park there and that he didn't look handicapped. She said there is parking garage down the street and his disability wasn't valid enough to exercise his legal right to use his handicap pass. She was being extremely rude and disrespectful. Not to mention it's illegal as well to not only discriminate against people with disabilities but also to deny a valid handicap pass for a handicap parking spot. Orange Cycle, please find some compassion for people with disabilities especially those who may be a little bit less visible. Absolutely disgusted by the service and I would like others to be aware of their discriminatory policies. read more