I had to have imaging done due to an accident that caused disc tearing and protrusion back in…read moreJanuary. The expense should've been covered under personal injury protection via my provider, I sent the bill to my PIP examiner, explained the situation to one of the reps at McKenzie Medical Imaging and told them they would have to send my chart to the PIP examiner, which never happened, and despite explaining the situation and the ball being in their court, they sent my bill to collections. So now, not only has this accident impacted my health and my career, it's now impacted my credit. These people don't care about circumstances or legal process--they just want their money. Go anywhere but here for your medical imaging.

Great experience. Friendly and very helpful staff. The techs Maya and John did a great job. Also,…read moremy interaction with Dr Tom was terrific. He was thorough and explained everything so it was easily understood.

Absolutely, hands down the best, most thorough care I have ever had. I even took a crappier…read moreinsurance plan because that was the only one this clinic is contracted with and I still have zero regrets. Meg is kind and patient, and actually listens and trusts her patients. I have come to her with a myriad of issues and she has never once made me feel like my situation wasn't important. I have also seen Lindsey and she is wonderful as well. Those two have fixed me more times than I can count. Love this clinic, love the staff, will never leave.

I made an appointment here with Alyssa after getting tired of my doctor at Peacehealth being…read moreunavailable, slow to respond, and dismissive of my problems. I booked my appointment in December for January. When I arrived I was greeted by the receptionist who was very friendly and got me checked in quickly. There wasn't anyone else in the waiting room and I was taken back to the patient area a couple minutes after checking in. I got weight and my height taken, then the nurse took me into an exam room. She took my vitals and was quick and friendly. I didn't catch her name but she was super sweet. Alyssa came in about five minutes later and spent a good half hour talking with me and getting to know me. She listened to my extensive history, explained things to me that nobody else ever had, and then was able to finally give me a prescription for a medication I've been trying to get from my previous doctor for six months. She explained how insurance doesn't always cover it but she will help me with options if they don't. She was incredibly helpful and friendly and was very realistic about the way our healthcare system is. The office was easy to locate inside a larger medical building. Parking is limited but I found a spot easily enough. I do wish they had an online patient portal, but maybe someday when they are a bigger practice they will. I am so happy with my experience here and hope to remain a patient for a long time.

A wonderful and very thoughtful doctor. I recommended Dr. Mertz to a friend. This friend cannot…read morethank me enough. She expressed that for the first time in decades she is receiving outstanding care. Thank You !Dr. Mertz

I was nervous about going to the doctor's, but Dr. Mertz immediately put me at ease. You can tell…read morethat she really cares about her patients. She's also super knowledgeable and thorough. Highly recommend her to anyone who needs to visit an OBGYN!

I want to say that, for me, McKenzie-Willamette hospital is the best hospital in the area. I have…read morehad to go to the hospital 3 times for emergency and the wait was less than 1/2 hour in all 3 cases. I was taken care of and the problem I had was taken care of by the doctors and nurses. The last few months I was at the hospital due to blocked arteries which caused me to have a triple bypass, heart shocked twice, an ablation, and finally a pacemaker implanted. After my bypass I ended up in the Cardiac Care Unit where I was taken care of by the most professional caring doctors and nurses. It was like my comfort and recovery were the most important task they had. It is no wonder that they and the doctors and nurses at the McKenzie Heart Group are a level 3 star for patient care and outcomes. My understanding is that is the highest level attainable and there are only 3 in all of Oregon. Two in Portland and one at McKenzie-Willamette hospital with the McKenzie Heart group. You couldn't do any better than them for your heart care especially if you need bypass surgery.

Special thanks to nurse Dawn, on the 3rd floor, and all the awesome folks at McKenzie Willamette…read more Dawn and many others are all angels in my book. I actually hated to leave. I hope I never have to go to any other hospital other than McKenzie Willamette. Our community is lucky to have them.

Nurse for Dr. Serena? I think her name was . iv only had her once. Anyway the nurse was extremely…read morerude, short inattentive and impatient. I love my Dr merts.

I love this office! I'm so glad I did some research and found Dr Amy McCarthy. She is the best…read moredoctor I've ever had. She honestly cares and has great bedside manor. Her nurse, Sheryl, is great too. All the office staff are always friendly and helpful. I never feel like just another patient when I visit. I want to get pregnant again just to see these wonderful people again. :)

Wonderful. I've been going to this clinic for over 20 years. I feel valued. While too many…read moreproviders just follow the medical algorithms mechanically, the doctors here exercise excellent clinical wisdom to boot. The staff are caring, competent, and provide strength-oriented patient empowerment. They have helped me through good times and challenging times and put up with me when I was not at my best. Recently, I had an opportunity to read the clinical notes of a recent visit. Wow, do they listen! I cannot imagine better care.

I'd leave zero stars if I could. I saw Jan Litz, and my son saw Dr. Copperman…read more THIS IS THE WORST CUSTOMER SERVICE I'VE RECEIVED ANYWHERE. AND THE WORST 'HEALTHCARE' AS WELL-though I'm hesitant to even call it that. I did not at all feel like Jan cared about my *personal* needs. She was warm and friendly enough until I asked her to order some tests that I wanted, or to think outside of her narrow thoughts. I was only asking for a comprehensive thyroid panel-we aren't talking expensive hypochondriac things. When I told her that a topical medication she prescribed was causing dryness and irritation, she dismissed my concerns and told me to keep using it. I took my son to see Dr. Copperman for a specific concern and he told my son that his issues were his own fault. His blaming alienated me, shamed my son and did NOTHING to address the concern we came in for. I have NEVER been treated this way before by anyone. His care was so terrible that I sat in the car crying from anger. I asked for a referral for my son, and was handed a list of providers and told they would send over a referral. When I called to follow-up, the referral told me they weren't accepting new patients. I called the clinic back but no one was available to help me. 3 days later they returned my multiples calls and said they'd send it through to another. That one ALSO was not accepting new patients. And then it happened a third time. Finally, I started calling around and then asked the new clinic to call for a referral and it took a week to receive it! As if that wasn't enough, the front office told me that I did not need to make a co-pay for a visit. I told them, are you sure? I usually do. They told me no, and refused to take any payment. When I was then billed for it, I called to find out why and was placed on hold, or hung up on, and never got an answer. When I went in for the next appointment, they told me at the appointment that I had to pay a $100 deposit to be seen since I was delinquent on my bills. DELINQUENT. It was a $20 co-pay. I was there for an appointment and had no other choice if I wanted my son to be seen.

Dr. Friedman and Jamie are wonderful, caring, and excellent health practitioners! So thankful for…read morethem!

I have been seeing her for about a year. She has been wonderful. Great bedside manor, can always…read moresqueeze in an appointment any day I need it, and so smart. I feel comfortable and safe at her office, and that's hard to come by in Gynecology. The entire office feels clean and professional, with friendly and knowledgeable staff. I told my friend the other day - "it feels like a party when I get my Pap smear." It should feel like a party - or at least a positive experience. Cannot recommend highly enough!

Emily is a real gemstone of a person and even moreso as a medical professional. She gives you a…read morelarge chunk of time to talk over everything you bring up and gives meaningful feedback and advice in detail. You can tell she is very in touch with the universal experiences, concerns, and struggles that women face, and that made explaining things so much easier because I knew I didn't have to elaborate too much on what I was trying to say! Very easy to talk to, not a stale moment went by during my visit. Entertained all of my questions and requests and I absolutely feel like my care is being taken seriously!

I have big gratitude for this place. I spent years being mistreated by Women's Care as the dominant…read morecreature in my area. It was overwhelming trying to find a place that didn't treat me like cattle meant for breeding. This office was recommended by a friend and while I usually cry after one of my gyno appointments, this time it was due entirely to relief. Right in the door you're going to feel welcome and respected, and most importantly Heard. You will have an appointment with ample time to address your issues and learn anything you feel you need to learn. You'll probably be comfortable enough to laugh and crack jokes, but you will be taken very seriously. I will tell any woman I know about them because I know so many who have been assembly-lined in their care while suffering needlessly with issues that can be treated. These women actually care about their patients, and it's been a long time since I've experienced medical professionalism on that level. The online portal is utilized very well and response time is above and beyond fast when questions or concerns come up. The location of the office is even soothing and built to focus on care, not flare. Do not doubt, if you are a woman in need of that particular brand of care, this is the place working hard to make sure we get it, no matter our social class.