I am a frequent customer at West Elm in Santa Monica, and until yesterday, I had always enjoyed my…read moreshopping experiences. Unfortunately, my most recent visit was the complete opposite. When the General Manager, Josh Marty, stepped in to assist, the experience quickly became uncomfortable. Rather than providing helpful customer service, he was dismissive, rude, and made me feel like asking for assistance was an inconvenience. As a loyal customer, I did not deserve to be treated with such a degrading attitude. What was even more concerning was witnessing the way he interacted with his own employees. In front of customers, he repeatedly spoke to his team in a belittling and disrespectful manner. The employees remained professional, kind, and eager to help despite the way they were being treated. It was genuinely upsetting to watch. A General Manager should set the standard for professionalism, communication, and customer service. Unfortunately, this interaction reflected the opposite. His behavior created an uncomfortable environment not only for me but also for the other customers nearby. I sincerely hope West Elm addresses this matter. The employees I encountered deserve far better leadership, and customers deserve to feel welcomed and respected when they shop.

Good designs but absolutely poor operations team. We were promised delivery on a specific date, for…read morea window for a table and 8 chairs. We sold off our old table and benches to make room, and then last minute we get a call that the delivery is cancelled. New timeline is 2 months later, WTF? After being on the phone for 45 minutes, they offered part of the delivery. What do we do with 8 dining chairs and no table? No compensation and no supervisor over the weekend. West Elm has declined so much we will never be ordering from them again. Buyer beware and be mindful that you can never rely on them until you actually get the physical delivery.

I cannot recommend this custom furniture business enough! From start to finish, the entire process…read morewas seamless, and I am absolutely in love with my couch. I came in with specific dimensions and a vision for my dream sofa, and they helped me bring it to life perfectly. They were incredibly patient and knowledgeable, helping me choose the exact espresso brown shade I had been searching for. The quality of the materials immediately stood out to me, and I was thrilled that they offered performance fabric with removable covers, which makes cleaning and maintenance so easy. They originally quoted me a 1-2 week turnaround time, so I was shocked (in the best way possible!) when they completed my custom sofa in just 3 days. They also offered delivery, which made the entire experience even more convenient. Now that I've had my couch for over a month, I can confidently say it was one of the best purchases I've ever made. It's beautiful, comfortable, high-quality, and exactly what I envisioned. On top of that, I got the couch of my dreams at an incredible price. Thank you to both Tina and Ken for making this such an easy and enjoyable experience. If you're considering a custom sofa, stop looking and go with them, you won't regret it!

I am overjoyed with my new sofa and my whole experience with Sofa Club. The owners are such a kind…read moreand helpful couple, and they helped me design my dream couch. I've been wanting to purchase a new couch for years, but I could never find what I was looking for. Not only that, but there are so many online sites with couches that I can't see in person, let alone sit on and feel the fabric. After searching for months online, I finally found Sofa Club through Yelp. I showed up once and talked to the owner. She helped me think about dimensions, material, color, etc. I went home and did some measurements in my home and came back a few weeks later to design it in person with her. I sat on couches, felt different materials, and found the most beautiful fabric on one of their swatches. It only took 8 days to create and deliver my couch. It's incredibly comfortable, I love the style, fabric and color. And it was a little over 2k, which I think is perfectly reasonable for the quality, materials and care that went into making this couch. Sofa Club, Thank you so much for making my sofa dreams come true!

I had been sofa shopping for a few months and couldn't find what I wanted. I'd been disappointed in…read morethe past by the well known furniture brand/retailers and decided to do some research on sofas made here in LA and came across The Joneses. On my first visit I met Richard who was so patient and helpful. I ended up ordering a sofa exactly to my measurements, in a gorgeous color/fabric and it was made locally and delivered in 3 weeks. Everyone who comes to my house and sits on the sofa doesn't want to get up! It's so comfortable but also an incredibly solid piece of furniture that I feel comfortable will last for ages. And has a lifetime warranty! I am also thrilled with the price/value proposition - I have a custom sofa made in Los Angeles for what I know to be a fair price. Even the people who delivered the sofa were top notch. Highly recommend.

Another fantastic experience with The Joneses LA. This is our third time working with them. We…read morereupholstered our couch that we custom made with them years ago. It feels brand new! Everything from the in-person shopping to the delivery is easy going. If there are any snafus, they fix it right away with no stress. I always recommend them the moment a friend is looking for a couch.

This location is a gem. The staff are super friendly and helpful. This is such a great way to get…read moresmaller orders from IKEA without having to pay more for shipping.

I ordered some bed items for my son and was glad to find out there is a free pickup location here…read morein Santa Monica! I didn't want to drive to Burbank to pick them up or pay the delivery fee. There is free parking, and the pickup was smooth and easy.

Really lovely assortment of interesting things from local artists. Owner is also very helpful.read more

Don't miss out on this gem of a store. Fantastic curation of furniture, pottery, lamps and moreread more

I used to shop all the time at their previous Santa Monica location on Lincoln and then they…read morerelocated to Montana to an absolutely beautiful store. They're constantly changing up their inventory and they have a really great mix of plants and pots, furniture, books, classic vinyl, candles, and knickknacks galore. Owner Anton and his wife Lina are super cool, and the no matter what day you go in Myrene or Veronica or any of the other staff are always there to go above and betond. I have lots of things from them in my house and will continue to go back. Here's my latest addition.

My go to for all things beautiful. Anything you get here will only add/enhance any home looking to…read moregive it more character, with love from desert artists. With a good selection of indoor and outdoor furniture and home goods, and some jewelry, this is always a must stop when we drive through Yucca.

The sales staff was incredibly helpful. This might not be the cheapest furniture in town, but you…read moreget what you pay for and we found the most beautiful whiskey barrel chairs that went perfectly with our table and are super high quality! If you are looking for furniture that will last, this is THE place!

We purchased a Table and Chairs from them. The first Table and Chairs we bought was delivered in 4…read moremonths, it was the right color but the table was damaged. Barn took the table back. They exchanged it for a Table which was a Cherry Wood Color and matched nothing in room. They took table back and we waited another 8 months and the finally delivered yet another cherrywood Table. My cabinets were walnut. We called and spoke to Leon the Owner, who said we said Number 1 the damaged table was the Cherrywood color and what we ordered, it wasn't! The Table is Beautiful but not Walnut. We kept it because Leon said it was the best he could do. I recommend not Ever Buying anything that needs to be ordered and made. They are very ignorant when they mess up and it takes forever. We paid $ 4,000 for something that must be covered all the time.

I'd previously been to the showroom on La Brea and did not have any issues. Prior to making a…read morepurchase, however, I needed additional swatches and stopped by the Santa Monica showroom as it was closer to my location at the time despite still being over a 30 minute drive. Well, imagine my surprise to find a sign on the door that it is appointment only and no one was there. Disheartened I tried calling the location to see if by chance I could connect with someone but the audio message said that there was no one available to take my call even though it was within their business hours. Coming to this location was a giant waste of time.

They charge a flat $299 shipping fee for all orders--whether you're buying a full bedroom set or a…read moresingle chair. It's not based on size, weight, or location, and there are no alternative options. I had planned to purchase one of their ottomans, but after calling to confirm, the representative not only verified the policy but was surprisingly dismissive, insisting it was "normal." The shipping alone nearly doubles the cost of the ottoman--completely unreasonable.