Buyer beware!!! I should have seen the red flags (too many to state in this review), but trusted in Orkins seemingly good reputation. Not at all what I was expecting from a nationally recognized company. I contracted them based solely on name recognition, commercials, ads, etc. and the salesperson (Patrice) was very professional and amiable. However, she did not disclose during our walkthrough that Orkin doesn't actually tent your house, they subcontract it out (in this case to Guardian Termite & Pest Control). There were a few things that I wasn't happy with Guardians crew and how they went about their job. but I'll tell you what my pet peeve... The morning after (the tent was installed on the afternoon the day before), Guardians crew came to take tent off and to air house out. That morning, by the time their crew was set to leave, they were walking in and out of house without personal protection equipment, masks, air tanks, etc (meaning house was clear and I found odd). Yet, my family and I were forced to wait till the following day to be allowed in the house. The following day, I started adding all the red flags together and thought it prudent to text Patrice about the fact that my family and I were checking out of the hotel and in route to our home in the following hour, and that I would appreciate an update on when we would be allowed to enter. That text to her, and subsequent calls to her, to Orkin's Central Office, and that of Guardian's all went to voicemail.. I called at least 25 times that day to different numbers trying to get a physical person on the line to no avail for hours. They did pick up at Orkin Central Office, but after an hour when I called back and they still had no answer for me it looks like they started screening every other call went to voicemail. Meanwhile, my mother who is nearly 80 desperately needed medication inside the house. When homes are tented, they install mechanisms on each entry door into the home, that only they can open, close. when Guardian finally showed up, the team leader said there were 2 reasons we were made to wait outside. One was the fact that when they all showed up to their warehouse in the morning, they had misplaced the machine needed to test the home for the poison levels, so without notifying me, they went on to tent another home (i Was never notified!!). And two was that one of their crew members needed to attend a funeral and so it took them longer to tent the previous home before they were able to come and open up mine. I gave my sympathies, but said I expected more from Orkin. adding insult to injury, Patrice called me a few days later to say that her manager had given her the OK to credit me $242 for one year of additional service as a way to make up for all of the mistakes. I accepted the credit, but told her the money was not the issue, it was how my family and I were treated. Today, I see that Orkin has charged me for the full amount and never gave me the $242 credit. I was charged $2983.00
Alfred P.
Pembroke Pines read more
