TV STOLEN + WINDOWS OPEN + GATES OPEN ALL WEEKEND!!!!!…read more The service was TERRIBLE and the owner JOSE VELEZ (Joe) was extremely disrespectful, he literally yelled and insulted us over the phone after we calmly provided constructive criticism after they missed and messed up SEVERAL steps in the process, left our gates and windows open, and we had a new TV STOLEN FROM OUR PLACE in the time they were here tenting!!!! We called to calmly mention these things and talk it through as new customers but the OWNER JOSE VELEZ (JOE) went literally NUTS of the phone. DO NOT WORK WITH THESE PEOPLE. There are much better companies out there. The tent wasn't even up a full 18hrs. We put a hold on our payment until we could discuss this with them with the intention of paying after having a civilized conversation (as it was only $2K bill - not much money at all) but JOSE VELEZ JUST YELLED and didn't even want to listen to a single word, repeating over and over through loud screams that we wanted to "screw them over" ... (again, over only 2K) ... If this is the way the owner and president of the business runs his business, he probably shouldn't run it anymore. Very low class. DO NOT DO BUSINESS WITH THEM!

I am really happy about the customer service that I have received by this company I have a quarter…read morecontract with them for my home and my home I saw the difference the first month. I recommend them 100%!!

Technician Ken did a thorough job. Your home will be better off with a visit from On Demand.read more

Very impressed, had a scheduled appointment and they were on time and professional, they were very…read moreinformative when I had questions about how to help keep the ants away and they went above and beyond spraying all kinds nooks and crannies, and even helping me move things that I should have moved prior to them coming, do to my busy schedule. I would recommend them to anyone and definitely would use their services again A++ service thanks again On Demand Pest Control.

came out ath the scheduled time - performed the job they were hired to do and did so with a smile…read moreon their face. also, haven't seen an ant since.. lol good work.

I chose My Son and I Pest Control and Termites because the pricing was very reasonable compared to…read moreother companies, and ultimately the price for the service was decent. Unfortunately, the communication and customer service throughout the process were extremely disappointing. My biggest issue was that I had to constantly seek out basic information that I expected the company to provide proactively. I was told I would receive an email with documentation explaining how to prepare my home for fumigation, including what items needed to be removed, what could remain, how to properly store food, what to expect during the process, and when I would be able to safely return home. I never received that information. I had to repeatedly reach out with questions, including having to ask for bags to properly store my food. Even on the day of service, I was still concerned about whether my food was being stored appropriately because I had not been given clear instructions beforehand. The scheduling and communication were also frustrating. I was initially given an 8 AM-8 PM timeframe, which is an extremely large window. I had to call myself to get a more specific timeframe, and even then, the company was delayed. I was told that it was "termite season" and they were busy. I completely understand that businesses get busy, but being busy doesn't prevent a company from communicating clearly and keeping customers informed. I also had questions about when I would be allowed back into my home and what the process would look like, and I had to continue reaching out for answers. Even as of today, there are still questions I feel I should have been provided answers to without having to repeatedly ask. At times, I honestly felt like I was bothering the staff simply by asking questions after my deposit had been paid. Communication through text messages was inconsistent and felt very disorganized. One positive is that the final price for the service was reasonable, although it was over $200 different from the initial virtual quote, which was another surprise. Overall, my frustration isn't necessarily with the service itself or the price it's with the lack of communication, preparation information, and customer guidance. When someone is having their home tented and fumigated, there are understandably a lot of questions and concerns. Customers shouldn't have to chase the company down for basic safety and preparation information. The service may be reasonably priced, but the communication needs significant improvement. I would strongly recommend providing customers with a detailed preparation packet/email, clear timelines, food-storage instructions, re-entry expectations, and proactive updates before and during the fumigation process. Price matches quality of service!

Thanks again, Javier, for the totally spot-on job you did today in keeping my house free from…read morenuisance insect when you sprayed my house's exterior and the 4 sinks inside my house. Petri is very fortunate to have you, my friend, because you are, indeed, the Best of the Best. Definitely, a rock-solid Thums-Up

If I could give zero stars, I would…read more We scheduled our home to be tented for termites and arranged our entire weekend around it, including renting an apartment for our family because we couldn't stay in our home during the fumigation. A few days before the tenting we were told we needed to stay out of the house for an extra day because they wouldn't work Sunday. The rental cost us approximately $1,600. We had multiple confirmations and meetings with James "Jimmy" Dawkins ahead of the appointment. On Friday (6/26/26) the day they were supposed to arrive, our representative, Jimmy, told us someone would arrive late afternoon/early evening to begin the process. We waited. And waited. We followed up multiple times throughout the afternoon and received no response. By 8:00 PM, we had no choice but to leave for our rental because we couldn't risk being stranded without somewhere to stay. No one ever showed up. The next morning, Jimmy finally contacted us and admitted the missed appointment was his fault due to a scheduling typo. His solution was to have the work done on Monday instead. That was completely unacceptable after everything we'd already been put through. When we insisted the work be completed as originally planned, he said, "Okay, okay, give me five minutes." We never heard from him again. We then called the office and spoke with Lisa, who was genuinely kind and tried to help. She said her supervisor, Brian Gastineau, would call us. He never did. Lisa even followed up with us later to confirm that no one had contacted us - which they hadn't. To make matters even worse, the company charged our credit card Friday night for work that was never performed and then emailed us an invoice the following morning after they admitted they never booked the appointment. Mistakes happen. What separates a good company from a bad one is how they respond when they make them. In our case: No one showed up for the scheduled service. Communication was virtually nonexistent. Promises to call us back were repeatedly broken. Management never contacted us despite multiple opportunities. We incurred significant unnecessary expenses because of their mistakes. We were charged before the work was even completed. This experience showed a complete lack of professionalism, accountability, and respect for our time and money. We trusted this company with a major service that required careful planning, and they failed us at every step. I sincerely hope no other family has to go through what we did.

Amazing service. Nick was at my home same day for bee removal in back yard. Very professional and…read moreeasy to deal with. Highly recommend this company for your pest control needs. Thank you !!! AAAA +++++

Highly recommend these guys. I was looking for a reputable company (much like you probably are…read moreright now) and I came across Optimus. It's hard to miss all of the stellar reviews. I gave them a call and they sent someone out the next morning. Jacob came to my home dressed professionally and was very well spoken. He gave me his opinion on my ant problem and we discussed options for resolution. Once I came to a decision, he went back out to his truck and immediately started to treatment on my home. He was extremely thorough, respectful of my belongings, and mindful of my small children. We'll see what happens with the ants (haven't seen any since he left this morning) but for the company, itself, I have nothing but good things to say.

Pest Brothers is wonderful! They are friendly, listen to your needs, have very competitive prices…read moreand most of all do a great job.

Great guys! It's truly two brothers. They are very responsive and nice. They come when they say…read morethey will and they hold up to what they say they will do!

Excellent service and great communication through the process. Well explained to us how it works…read moreand what to expect

We've been using Ray's service for years! He gets the job done and is polite and professional!…read moreComes on time and is a knight in shining armor, thanks Ray!

Felipe is great. Will request him every time. Dave the owner stood by his company. Great example of…read morewhat a company can be no questions asked about warranting the work they did

Felipe arrived right on schedule. He was friendly and willing to answer any questions we may have…read morehad. Highly recommend!