Stopped by this Ford dealership just to look at vehicles, and overall it was a great experience. The lot had a solid selection of trucks and SUVs, all clean and easy to browse. I appreciated that I was able to walk around and check things out without feeling pressured. One of the sales associates did come over to introduce themselves and offered help, but they were respectful when I said I was just looking. They answered a few quick questions and gave me space, which I really liked. Only reason for four stars instead of five is that I didn't get detailed pricing info on a couple models without going inside, but overall it was a smooth, low-pressure visit. I'd definitely come back when I'm ready to make a decision. read more

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Make sure you get both keys at time of purchase.... Purchased 2024 F250 Platinum in Sept, great truck and was happy. Arrived to pick it up and was told 2nd key was locked up, they would mail it to me. Ok no drama? After a month, no key. Followed up and after a month, was told they lost it. Why wasn't this told to me up front? I've asked for a replacement to be made in Nov, still nothing. It's been 4 months of back and forth, still no key. It may seem tedious, but our word is our bond. Why should I need to purchase a spare set of keys OOP when I bought a vehicle? Very disappointed with this experience. read more

Oro Ford - Car Dealers Near Me - Oracle, Arizona

Steven and Marnie with the service department are EXCEPTIONAL! I am very impressed with their ability to go make sure I am a committed customer for life. First, they actually took my information to expedite my departure to ensure I made it to work on time and they even delivered my vehicle, over a 30 minute drive by the way. They also put some fuel in the truck to ensure I had enough, because I'm an idiot and didn't put enough in upon drop off. The nice delivery driver, Adam, told me not to worry about the fuel. My goodness - their service is unreasonably accommodating. Save yourself the grief and go to Oro Ford if you need something done. Thank you everyone there! You made my life a little easier today and I'm totally blown away at your standards of operation. read more

Excellent Transaction in every way! Highly recommend purchasing your next vehicle with ORO Ford! Top notch service starts with Alex, the owner, who is wonderful, greeted us kindly and leads with example. Absolute pleasure working with Troy, our Salesman, who was honest, straightforward, friendly, respectful, a great listener and professional! He made purchasing our custom ordered truck easy and smooth! We saved thousands in sales tax (no city sales tax). Ken, the finance director, was very professional, super knowledgeable and incredibly helpful as well. He guided us through paperwork, warranty and delivered our complete documents immediately. We are truly pleased with our New F-350 and will continue doing more business with ORO Ford. Peace and Blessings, read more

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Everyone at Oro Ford is fantastic to work with! Frank and Mike were able to help me purchase a Bronco, and made the process as easy as can be. Can't recommend enough. read more

A recall was issued for my Ford Edge and I inquired about it at the dealership where I purchased it when getting my oil changed. I was not informed that the fix could be done at my home by mobile service. When checking online for service appointments, the earliest I could find was about 4 weeks out. I stopped trying to schedule service at this dealer by calling because they don't answer the phone. So, instead, I chatted with Oro Ford online and a service representative called me within minutes and scheduled mobile service for a few days out. read more

The whole experience was excellent. I had Junior as my salesman, he was nothing but exceptional and that can be said about the whole team. If you're looking for a new Ford highly recommend Oro Ford no BS and they give far trade-in value for your vehicle. Ask for Junior he'll take care of you. read more

Unethical sales tactics. This place... we agreed on a price. I paid a $5000 deposit. Once they learned I wasn't using their financial services, they tried the ole bait and switch. They claimed to have already added $7500 lift to the truck that already has a $6500 Sasquatch upgrade. read more

If I could give zero stars, I would. Buyer beware. I purchased a brand-new 2025 Ford F-350 from Oro Ford, and this has been one of the most frustrating vehicle purchases I've ever experienced. The sales experience was terrible. The salesman assigned to me was not knowledgeable or helpful and seemed more interested in assisting another salesman. His manager ultimately had to step in and complete my transaction. From the start, the quality issues on a new truck were unacceptable: paint defects (which they eventually paid me for-- they told me they would give me the amount I was asking for if I would write a positive review), defective door trim, a damaged rear door panel, and poorly stitched steering wheel leather. These are not issues customers should face at this price point. Just two weeks after purchase, a defective coolant hose clamp failed, spilling coolant all over the underside of the truck and causing it to overheat. The oil temperature exceeded 290 degrees, and I had to argue with the dealership to get the oil changed. They also promised to clean the underside of the truck, which never happened. During the oil change, they spilled oil all over the engine and did not clean it up. Oil was everywhere, showing a lack of care and professionalism. I then waited two months for a replacement steering wheel, rear door panel, and door trim--only to learn they never ordered the door trim until I dropped the truck off. Without repeated follow-ups, I would likely still be waiting. I would never recommend Oro Ford. Paying sales tax elsewhere is worth avoiding the incompetence and frustration I experienced here. read more

I purchased a 2025 F-150 in February 2025. I moved out of state and traded the same vehicle in for another Ford. I was told I could get a refund on both my service and maintenance warranties.. When I requested assistance from someone in Finance, I received minimal help. I'm getting the run around being told to resolve it myself. **AVOID AT ALL COSTS** read more

MILITARY STAY AWAY!!! As soon as they found out I was Air Force they started to try and upsell me and would not make a sale with what I went looking for, even with an above market value cash offer. They'll contact you over and over again multiple times a week trying to get you to buy what they want you to buy. Their "SALES" aren't real. They just edit the listing prices to make it look like it's on sale, but in reality they raise the sticker price and slap a $6500 off tag on it. Do your research and don't fall for their lies. If you give a salesman your number, you're talking to the entire dealership, not just that person. I had 3 people at least contact me from the same number. 0 stars if I had the option. Definition of stealership! read more

I completed another service appointment with my 2023 Explorer ST today. As usual, the Oro Ford service team did a great job! The service/sales/finance team that has been assembled at Oro Ford should be a boilerplate, an almost perfect example to any and all car dealers who wish to succeed in this highly competitive business. read more

Service adviser Steve Armstrong was great. I had called for a service appointment. Steve got me in so I could wait on my car. Pleasant experience. read more

Although I didn't end up purchasing vehicle from Oro Ford due to a change in personal finances, Manny Nevarez in sales and his team at Oro Ford were professional honest and thorough through out the buying process. I would not hesitate to recommend Manny Nevarez and Oro ford for your next vehicle purchasing experience. read more

I had some work done on my vehicle and I was told it would be $5,000. After what seemed like two months and next to zero communication from Steven, I get a random text saying it was ready to be picked up. I call to get the exact total and was told that it was over $6,000. I never approved of any changes, but I did approve of the $5,000. Now I have to wait until Monday because there isn't anyone there that can help with a resolution. read more

I picked my car up this morning. They did a great job resolving my issue. A shout out the General Sales Manager Joseph Sanchez for handling this. read more

All. Timely service, minimum wait time and service representative was polite and helpful.

Very smooth process, Frank was our sales consultant and wow he is awesome! Ownership of dealership should also be highly praised, all around this the dealership to get a great deal and kind service! read more

Treated me horribly when trying to negotiate. When they know you've done your homework on the vehicle you want you get treated badly. You get sent all the way up to the "big guy" and he will tell you story after story on why the price has changed. Then when I catch him on his lies they kicked me out. Run don't walk from getting your vehicle here!!!!! I'm giving my experience 1 star but it's really not even worth that. read more

Worth the drive from Albuquerque, NM! The Mustang ain't bad either. Wonderful experience and thank you to the owner Alex Medina for the best car! read more

Oro Ford - Outstanding service! Constant personal contact was spot on! Debra, Lizzy & Gunny - Car Dealers Near Me - Oracle, Arizona

My family and I had a great experience buying my daughter's first car here! Lizzy, our salesperson, was great at making us feel welcome! read more

Oro Ford - New car! - Car Dealers Near Me - Oracle, Arizona

Frank Martinez has sold us two cars. Knowledgeable staff. Didn't feel like I was being taken advantage of! It's worth the drive out there to save on the sales tax! read more

Bought a truck from them after ten months it spent 4 months in a shop has the worst death wobble won't do anything but try and trade it in won't take back this lemon truck read more

We took our car in to get a second key programmed and left with a tire pressure error. (in the electrical system). we NEVER had this issue until we left their lot! They say they had nothing to do with the error read and are now suggesting we replace the whole system! we refuse to pay the for something they screwed up! Never take your car here to get a key programmed! Ever! read more

I found a used Explorer I was interested in. It was a nice car and in good condition. My sales guy Roy Crouch was really personable and easy to work with. I decide to buy the vehicle and the process was slick. They have some great technology that makes it fast and easy. I was out of there, driving my new (to me) car home in a couple of hours! Also saving 2 percent in tax is a big deal on those kind of dollars. It's not that far to drive from Tucson and worth the trip! read more

Oro Ford - Car Dealers Near Me - Oracle, Arizona

The Service Department, I believe, tried to take advantage of this single old lady. I know it is common practice, but I really hate people trying to take advantage. They have had my car for 2 full days and quoted me nearly $1300 for a part I can buy online for $75-$250. Appears to be a plug in device. It's a computer module that controls the "entertainment screen and back up camera"Then they tried to sell me new tires! I said "Did I ask you to look at my tires??" "If I need tires I sure as HECK wouldn't buy them from a DEALERSHIP!! My entertainment screen wasn't working, had a couple of factory recalls and wanted to know how to turn off the "Oil Change Needed" sign. Then they said they couldn't put it "back together" until tomorrow. So 3 days to do a factory recall and plug in their computer thing to see what was wrong with my screen. I was born at night, but not last night and I am no Saddlebrooke rich old lady! UPDATE: I am softening this review a little and adding an extra star, as I picked up my car and they didn't change me for the diagnostic services. Did a deep dive on the internet and this is a common problem with this model and there may be a recall soon on the computer module that is not working. And, they did show me how to turn off that annoying "Oil change needed" light, as I do my own oil changes and it was driving me to distraction. And I checked my tires and they will need replacing in about 5000 miles. I only have 40,000 on a 2016, and was planning on shopping sales now that the car is paid off. All in all, everyone I conversed with was personable and nice. read more

This company doesn't communicate! I inquired 2, maybe 3 times about a vehicle on their lot and even though they said they'd get back to me each time, they never have. Guess they don't want my business. read more

That man Josue Gonzales is that dude! Great person and easy to talk to. Got me into my new ford mustang. Made sure the vehicle was right for me and everything I needed. If you need a vehicle this is your guy ! Much respect Mr Gonzales. read more

After trying for weeks to get my local Ford dealer to schedule recall service for my car, I called Oro Ford service. They not only installed the recall fixes, but they were completed the next day in my driveway, by their mobile service unit. Great service Oro Ford, Thank you, read more