Pete is very personable and knowledgeable. He pointed towards the type of mattress we needed for our adjustable base and made the process so smooth. read more

Great beds, knowledgable staff, and old-school neighborly customer service. Some high-value sales too. Thanks Ortho. read more

Pete went above and beyond to negiciate the best price for a very expensive floor model making it possible for me to have the best sleep and sweet dreams for many years to come. Pete is amazing! read more

Excellent service. James was great. Helpful, pleasant, respectful and honest. Helped us with a good deal with financing read more

Pete and Marcos are great costumer service, it was great buying from them, they gave me all the attention I needed.

Went to exchange my mattress to a softer one. Pete did a great exchange, very straightforward and professional.

We bought one of their house brand beds (the Westbourne) on sale. It was advertised as plush and felt good in store, but the bed we received was hard as hell. I was literally afraid to go to bed every night fearing the intense pain of waking up. While the hard bed isn't really the store's fault, their satisfaction guarantee and the exchange experience wasn't great. Basically, you can only exchange for other models they carry (no full returns) after 30 days of use and before 100 days is up. However, they won't apply any discounts for the new bed and also charge you $100 for delivery on the replacement. Their rationale is they have to write off the bed completely and pay for delivery themselves. This is a flat out lie, since they (likely) sell the bed to resellers and also, have their own trucks and delivery people on staff. They don't have too many different brands either so you have fewer choices. Just the house brand, Beautyrest (Simmons-Serta) and Airloome (Spring Air). We ended buying a more expensive bed called the Landsdowne (house brand) with a thicker pillow top, and it's been better. Would've been nicer if they gave us the Memorial Day discount on it though. And for some reason the regional manager who helped me with the exchange initially wouldn't deliver my new bed for 3 weeks. After I called back, they were able to schedule it in 3 days. Makes no sense how they do business, seems to be a bunch of pointless smoke and mirrors. In the future, I'd probably go to Mattress Central on Sepulveda or Mattress Pros on Washington next time for hopefully better service. People seem to have better things to say about these other local stores. read more

I will preface this review by saying that I do not enjoy shopping, especially for mattresses. Always been a loyal customer of Ortho. 10 plus stars for our salesman Anwar! So professional, knowledgeable, and more importantly, not pushy. He made the experience a complete joy! read more

Great service from Richard in Culver City on Washington Blvd. I not only wanted a new bed I NEEDED ONE ! He was a great salesman but also knew about body types . Oh yes , I did the $1,000 off I love my new bed , I got medium hard / firm ? Idk but I can't seem to get out of it read more

I have been a client of Ortho Mattress for years and we just bought two more (a VERY FIRM Cal King and a new Queen for my 11 year old son) recently. Their consultive (not pushy) sales style speaks volumes. Their excellent, long-term customer service is something that never goes out of style. This is the kind of company that I LOVE doing business with. Bravo. read more

I have purchased several mattresses over the last four decades and this was the most pleasant, honest and expeditious experience ever thanks to RICHARD. I called ahead, told him my budget and asked if I could get a mattress, box spring and frame for that budget, he didn't try to upsell me, he didn't try to convince me I needed to spend more, he simply answered my question - since I had already done a boatload of research and gotten quotes from several other semi-to totally sheisty salespeople, I knew a good price. Even my son, heard Richard and said, "that is the place for me, he was at least honest." We drove over and Richard saw us right away, he had one other client that was flopping onto every mattress in the store :) He quickly but thoroughly processed our order, gave us some advice on the best delivery methods and protection for our mattress and sent us happily on our way. His time was used efficiently and he closed another sale for the company - thank you Richard! Anyone can sell you an inexpensive mattress, you can drive all over town trying to find the best deal - an honest salesperson and a "sale" day is likely the best you'll do give or take $50. Our mattress will be delivered on time and professionally, my son won't have to search around for screws or find time to try to assemble a flimsy frame and he can roll right into his perfectly good for 5 year warrantied bed. Did I say, thanks Richard! read more

Richard and Paul were so wonderful! They helped me with a bed for my daughter and spent lots of time with us

I came in today to buy a mattress. There was one salesperson and he was busy. I had no problem waiting at all. I don't feel that I received the same type of service that the other customers did. He may have assumed I wasn't a "serious" buyer, although I told him specifically what I was looking for and my current issues. I absolutely LOVED the Elgin plush , I waited for him to come over and discuss it and make me offers like he did the other customers. If he would have, I would have purchased today, had I received some basic Customer service. I ended up at another store, buying a mattress for the same price. Treat everyone the same. read more

Just wanted to give a shout Out to Richard. My boyfriend and I went in today to begin mattress shopping. After talking to richard for a bit, I mentioned the last mattress I bought was at sit n sleep, and that it's sagging. He asked how long ago. I told him maybe 6 yrs. He reminded me that I have a 10yr warranty and encouraged me to go find my paper work and get the mattress replaced. I highly recommend this store for their honesty and knowledge. He chose to loose a sale and save me money!-------- read more

Thanks for responding Letti, but my complaint is with how the mattress failed after only a year and a half, not with the warranty terms. I've called 3 times now and have gotten one call back that I missed. I asked for an email so that we can communicate faster, but haven't gotten one. It seems that you have only 1 customer service rep, Linda, that handles this. Can you please send me an email I can contact and help me solve this asap? Just look at this photo of the "holes" in the mattress. read more

Ortho Mattress - Landsdowne mattress sinking after only 1.5 years. - Mattresses Near Me - Culver City, California

Great Deal and the Best Customer Service! Thanks Richard & David! Not only was this the best experience I had in shopping for a mattress, I had one of the best customer service experiences of my life at Ortho Mattress in Culver City. Richard was the first person to help me. He was extremely knowledgeable, not at all "salesy", and he asked lots of questions to really try to understand my needs. He also did a great job on educating me about mattresses, even to the point of how they are priced (other popular mattress stores had sales people who flat-out lied to me about these facts). But Richard was honest, very patient, and worked with me over the course of a few days to get a great Tempurpedic mattress at an amazing price! If you aren't really sure what kind of bed you need, talk to Richard. He will help you make an educated purchasing decision without any sales pressure. The guy truly cares! Then David helped me with the actual purchasing, and delivery. There was an error in the delivery (they forgot to include the mattress protector) and I was home from work sick looking forward to sleeping in my new bed. When David learned about this, he made changes to his day to have someone deliver the mattress protector to me so I could make up my bed and get some sleep. Richard and David were amazing and truly care about their customers. I highly recommend this Ortho Mattress shop, and they have multiple types of beds at the best prices. I should know, I did my research! in fact, the customer service was so great that I will buy all future beds from this store, and I've already recommended them to friends and family. read more

I got a deal that i couldn't refuse. The place looks a bit ran down and looks like an older building. You can miss the front of the building if you aren't paying attention. It is very low key. Located across the stoplight when u exit from best buy on Washington Blvd. When I entered the store i was a bit cynical due to overall presentation. The store was dead empty. As i looked around i finally found the bed that was the right fit for me. He gave me free delivery and was easy on all the extra fees. This is a great place to purchase a mattress. read more

Ortho Mattress - The front of the store - Mattresses Near Me - Culver City, California

Thank you Dan!!! I picked up an amazing mattress for a steal of a deal. Dan wouldn't let me leave without making sure I was sleeping just right and my pockets didn't feel light. A++++ to the Ortho team. Thanks for recharging my nights! read more

I had a great experience purchasing my mattress here! Richard was super helpful in recommending different mattresses for me to try and made sure that I spent enough time on each before I decided what I thought. I spent a lot of time going back and forth between mattresses, and Richard was totally patient the entire time and didn't rush me at all. In the end, I was debating between a more expensive hybrid mattress and a memory foam mattress. I ended up going with the memory foam because it felt just as good if not better to me, and Richard didn't pressure me at all into reconsidering the more expensive hybrid. He was clearly concerned with not just selling a mattress to me, but selling one that I like the most regardless of the price. I highly recommend this Ortho Mattress location to anyone looking for a new mattress but not totally sure which one to go with yet. Richard is awesome! read more

I came for one mattress and purchased two. Johnny is a gem and made the whole process extremely enjoyable! read more

Came here on Memorial Day weekend (2019) and had a great experience. Unfortunately I did not end up buying my mattress here, but Lev was incredibly helpful in aiding me in trying to find a new bed. He had great insight in finding the right mattress for someone with back pain and the store itself has a good selection for people with all types of budgets. read more

I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life. read more

I bought a really expensive mattress ($2800) at this store which has a 10 year warranty. Of course when you buy the mattress they tell you exchanges are no problem - WRONG! The mattress was well cared for and we rotated it every month to ensure that it didn't get worn in. Unfortunately our backs were hurting and we finally realized that it was the mattress. The areas where we slept had developed impressions. This is a Firm mattress. We had this for 4 years. I contacted the store and they sent me a form letter. This was after I went through the 2 week maze of contacting the people within the company to find out how to get the bed replaced. I was told I had to pay $58 to have a 3rd party company come to my house to inspect the bed. This took a few weeks to set up due to their extremely limited availability. The guy did the measurements and laid on the bed. I thought it was pretty obvious that there were noticeable dips where my girlfriend and I sleep on the mattress, and we are not overweight people by any means. After a week and a half I received a form letter from Otho Mattress with a check mark on it telling me that my warranty claim was denied. Very crappy service Otho. In this day and age you should try a little harder with your customers. They could at least have offered me a discount on a new mattress. Stay away from this store. read more

It's been 10 years since I've gotten a new mattress and it was time because my bed literally formed to the shape of my body. After receiving a suggestion to go to Ortho Mattress, I called the Washington location to find out shipping rates and Larry kindly told me that shipping's free for mattresses over a certain price and that there's convenient parking in the rear of their building, which turned out to be very helpful because Washington Blvd is a busy street. I arrived at the store around 6:30pm on Friday night, and Larry was there who greeting me with a big friendly smile and terrific energy. I told him that I had 20 minutes to find the perfect mattress for me and we got straight to work. First he showed me all of their proprietary brand mattresses, which I really appreciated opposed to some mattress sales reps who would show you the most expensive designer products first. From there he showed me the difference between the variety of mattresses and eventually, within 20 minutes, I found the perfect mattress. Larry made the experience incredibly enjoyable! He was really funny, sincere, and very considerate to my budget restraints. He turned what was just buying a mattress into a fun and practical experience. I highly recommend buying your next mattress from Ortho Mattress, and make sure Larry's there before you visit. Larry will make your time there unforgettable through his humor, he won't waste a second of your time, and you'll leave with the mattress that's perfect for your sleep style and budget. read more

Mary was amazing! She was so informative and was listening to all my concerns when giving recommendations. Definitely great customer service and a wonderful asset to the store. Be sure to ask for Mary when you come in! read more

I am really shocked at these reviews and probably wouldn't have walked into this store if I had read them ahead of time. My boyfriend and I found this store by accident because another store was closed. Warren, the manager, was extremely helpful and let us hang around for a while lying down on almost every mattress in the joint before deciding. We were spending over 2000 so we wanted to make sure everything was perfect. He was very informative and was very low pressure sales guy which I like! We were set up for delivery on the next Saturday and these guys were spot on, had everything set up and removed our old mattresses in a matter of 15 min or so. I had a great experience, but then again, I was dealing with the manager. Perhaps they saw the reviews and made changes? read more

After checking Yelp, my girlfriend and I came up with a list of three stores near the house. Ortho was the first that we checked out... and the last. It had the best reviews, and rightfully so. Larry Lebowitz, the manager, greeted us warmly and got us started quickly. He knew everything about every bed in the store (it's big), but we had very particular orthopedic requirements - I'm a busted up former rugby player, and my girlfriend is a busted up former dancer. He didn't waste our time with crap we didn't need; he showed us all of the options that might work for us. He also didn't pressure us at all. He's hilarious, but gracefully left us alone when we wanted to lie down and check out the beds. He also let us explore the store without following us. If we had questions, he was always quick to respond. When my girlfriend and I couldn't decide on the beds that we'd seen so far, he suggested that we look at other stores and told us that he'd love to help us if we came back. I wasn't expecting that, and I appreciated it. Then, after lying on over 13 beds, we found it - an adjustable bed that made us feel like we were floating (the position is called "Zero Gravity"). With all of the back-and-forth comparisons along with our long conversations, my girlfriend and I had to have spent over an hour on "our" bed. Larry never made us feel like we had to either buy or leave. We spent a total of 3 1/2 hours in the store. It went by quickly, however. When it came down to buying, Larry didn't bullshit us about costs - he showed us everything. His honesty meant everything to us. I really wasn't expecting to buy a bed today, but Ortho had a huge selection of beds, and we just trusted Larry. Ortho also has a good exchange policy, so if the bed doesn't work out, I can easily switch. Their financing options are painless, too. If you need a bed, go see Larry at Ortho! read more

I never thought I would have a mattress guy, but after the impeccable service and fun experience at Ortho Mattress (Washington Blvd and Overland), I can say Larry is that guy. His knowledge is unrivaled and his approach is unparalleled. Larry took the time to get to know my wife and I, build a nice report, and asked the right questions to guide us to the right bed for us. Make sure you ask him about the "skin and bones" of a mattress and it will completely change your perspective on understanding the mattress. My wife and I visited several mattress stores prior to Ortho and left confused after each one. I'm sure many of you can relate. You lay on seven different beds and the sales person pitches you on the firmness rating, the technology of each bed or just points to random beds for you to try without understanding how you sleep, or cannot explain how a soft bed feels firm or vice versa. We were quite lost and didn't have a clue on what we wanted. We are grateful to have met Larry! We truly understood what we were looking for after meeting with him and we were able to evaluate each mattress more effectively, making our search and shopping more rewarding. Larry truly has a passion for what he does and you don't feel like he is "selling" you. You feel like you are just having a great conversation while shopping for a mattress. We also quite enjoyed the banter between Larry and Zach. You can tell they have fun with their job and want to help their clients. We highly recommend Ortho and specifically Larry and Zach. Don't be surprised if you walk out feeling you too have a mattress guy! read more

Nice well presented store and if you need great mattress as well as services, then go to this place. Their prices are decent and you get to try the products before you buy it. The staff are very firendly and know their products. They will advise you based on your needs. I recommend this place highly. read more

My wife has a bursitis in her hip. After doing a fair amount of research we decided we might be happiest with a Tempur-Pedic bed. I went to the Tempur-Pedic website and found that the Ortho Mattress on Washington had the greatest selection of Tempur-Pedic beds in the area, so we decided to stop in. Our salesman, Manny, was very helpful. We explained that we thought we wanted a Tempur-Pedic bed. As we were walking over to the memory foam bed area, he asked questions regarding our budget and our preferred firmness. He showed us a variety of mattresses at a variety of price points. He then showed us to another brand of memory foam mattresses (the Serta iComforts). He explained that they hadn't been around as long as Tempur-Pedic, but were still very good beds. He showed us which one he had at home, and made recommendations within the iComfort family as well. he showed us around to each mattress, explained the differences between them, and was more than patient as we'd run back and forth like kids through the store trying to compare comfort. We knew a memory foam mattress was going to be pricey. We narrowed it down to two models and said we had to do some more research and decide if the one we liked the best was worth the extra money. I asked if they worked on commission (they do) because I wanted to get the mattress the next day and wanted to make sure he got credit for the sale because he was so helpful. He wrote down his name and the price on a card. He said he wanted to earn our business and would offer us free delivery and a free mattress pad and some free pillows... that was the extent of his high-pressure sales... which I really appreciated. We selected our model and went back the next day to purchase it. Manny and Sal threw in free delivery, a free mattress pad, and two Tempur-Pedic pillows, as promised. The whole process took about 15 minutes. The delivery drivers called in the morning with a four hour window. They called within an hour of arrival and had the new mattress in and the old mattress out in less than 10 minutes. About a week later, we got a hand-written note in the mail from Manny thanking us for our business. It was literally three sentences, but a really nice touch. I can't tell you the last time I've been told "thanks for your business", much less gotten a note in the mail. It was an absolute pleasure and I'd do business with them again in the future. I'd recommend anyone else do the same. Ask for Manny. And so far, the Tempur-Pedic bed has been worth every penny. read more

What can I say that others haven't already said about Larry Lebowitz and Ortho Mattrress at 10740 Washington Blvd in Culver City? Ok, here's a few words... You can't help enjoy Larry's quick and witty sense of humor. He truly makes getting under the sheets and into something comfortable to sleep on (or with) a pleasure! We got a box spring last week that's a dream! Go on in, lay on all the mattresses. Sit, bounce, snooze, roll over, snuggle with your partner or whomever you came with! Give em all a good test. Larry wants you to be satisfied. He'll have your sides hurting from giggling and laughing as you spring from one pillow top to another. And if you're a golf aficionado, who would of thought that golf and mattresses were a perfect match? Only Larry! Play a round with Larry on his putting green in the showroom. I can't suggest enough to go into this store and seek Larry out for your mattress experience. Week days are best as he has more time vs the hordes of fans showing up on weekends. And if you're a history buff about mattresses and Europe, well this is Larry's cup of tea. Who knew the word mattress derives from the Aramaic language matrah? Matrah meant "something thrown down," like a mat or cushion. During the Crusades Europeans adopted the Aramaic method to sleep on the floor mat, (ask Larry what they did before using a matrah- you might be surprised- he's quite knowledgeable. Well... then Middle English changed matrah to mattress as cushions morphed and migrated to the western world. Fast forward- our modern mattress was born! Who knew my Tempurpedic's ancestor was a cushion from Palestine? Larry will tell you all about it. But do not leave Larry's showroom without asking him about the Kahzars- this is his real depth. Who knew this fierce Kahzarian kingdom in the lower Caucasus Mountains from 600 AD to 1200 AD played such a role in European history? They have the whole Caspian Sea named after them (used be Kahzarian Sea). And Larry will be happy to share with you how they prevented the Vikings from taking over Turkey and the Byzantium Roman Empire, how they prevented the Caliphate and then Genghis Kahn's Mongols from taking over Europe, how their entire kingdom converted to Judaism in the 8th century, how they finally got beat down by endless wars with the Mongols and pushed into Hungary. And some say, as numbers don't lie- (Ask Larry about this- he's a wealth of info), that the Kahzars are the true origin of Shalom Aleichem. Larry's your ideal family man, a store manager who makes you feel at home and no pressure. If you bring him some rope, he'll be extra appreciative! Plan enough time to discuss mattresses and history, or play a round of golf. He'll help you find the best mattress to give you years of sleeping joy and comfort. Plus Larry will make your experience both fun and informative. So what could be better? read more

This is one of the best selections of mattresses in LA. Staff was very welcoming, took me through the different types of options, and really listened to find the right mattress for me. Johnny, helped me find the perfect mattress for my price range and were very helpful when it comes to delivery and pricing. Would recommend to everyone in the area! Felt like it was family own. read more

It was time for a new mattress and knowing that I was going to have to drop some cash, I started to do my research. Not the cheapest in town from what I was able to fine, but they were close and I was able to test drive the mattresses. 1800Mattress is by far the cheapest, but HOW do you get to test them out unless you KNOW a store carries it. I wasn't about to go on a wile goose chase all over town. Yes, it's not the homiest looking establishment, however the sales man was helpful and courteous. I came in telling him what I currently had as a mattress and what my price range was. The first mattress he kicked my way was a total dud...but then he got a vibe of what I was interested in, pointed me in the right direction and after testing mattresses the only way one can, by laying on them, I picked one out and set up a day and time for delivery. Delivery is free, they called the day before to let me know the 4 hour time frame they would be by and even called the day of an hour before they arrived. The delivery guys were nice. They took my old box spring and mattress out no problem were out and gone under 15mins. I settled on one of their American Made Ortho mattresses. There's insurance on the mattress so if in the lifetime of the mattress, there's any sagging, squeaking, anything that SHOULDN'T be happening, they will send someone out (for I believe it was $50) take a look at the mattress, and if there IS a problem, they will waive the $50 and replace your mattress no worries. Heads up, there is a restocking fee if you're not happy within 30 days. read more

Amazing store, very clean and organized! Very helpful staff as well and very educated on product! Richard G. was awesome and able to answer any and all questions that I had! Will be suggesting this location to my friends and family as well due to service being A1! Thank you again!! read more

Very happy with the customer service. I worked with Larry, Henry, Andrew, and Zach and I can recommend all of them. I worked primarily with Zach and he was even able to help me compare prices with other dealers by figuring out what corresponding models are (since the same mattress is different everywhere). Thanks guys! For reference, I preferred the atmosphere and experienced over Sit and Sleep across the street! read more

I love this store. They have a great selection. Great prices and the staff is very knowledgeable. I went to this location a couple days ago. Melina helped us out and made sure we ended up with exactly what we were looking for. We were shopping around and she gave us the best deal. She is awesome! Ortho has been consistently great. My family in the last year has bought several mattresses from them. They will always work with you to make sure you have the most comfortable mattress at a great price. read more

Ortho Mattress - Love this Stearns and Foster bed! - Mattresses Near Me - Culver City, California

David, the EXTREMELY nice, considerate, and knowledgeable sales person at this location, helped me pick out a mattress as well as find a deal even better than I could have possibly imagined! I was extremely thrilled by the time I walked out - who would've thought picking out a mattress would've been such an intimate process? read more

BUYER BEWARE. DO NOT BUY HERE WITHOUT GOING HOME AND RESEARCHING EVERYTHING FIRST. Our experience trying out mattresses here wasn't terrible, in fact it was a solid 3.5 experience minus the seriously pushy salesman (Johnny?) who kept trying to foist a $3,000+ mattress on us even when we said we needed to think about it. All in we were looking at over $4,000 on a base and mattress that was not anywhere close to what I'd envisioned us spending on a mattress. No, it wasn't the used car salesman behavior that ultimately pushed things over the edge. It was the fact that our salesperson blatantly lied to us about a brand we enquired about, going as far as to say that the brand was no longer in the US. Imagine our surprise when we walked into another store that carried a fairly robust selection of said brand. It surprises me that Ortho Mattress has so many five star reviews. Maybe everyone else has done their research before going mattress shopping but generally here's how I like my mattress buying experience: no BS, straightforward, no strong arming and completely painless. That's not an experience we found here and we won't be recommending this store to anyone. read more

This is a great store. Our bed is outstanding. Larry our sales guy was professional amazing and wonderful. The delivery was flawless.

Looking for the best price in town, visit this location! The ample parking and super friendly staff truly separates this location form others and it's competition sit n sleep. I have now made 3 different purchases at this location. Mike, the store manager at #55, is a wonderful and knowledgeable sleep expert! I'm certain that you won't regret stopping by to find your best nights sleep and deal that can't be beat! read more

Ortho Mattress - Parking accessible via alley - Mattresses Near Me - Culver City, California