My experience, poor food, and unprofessional interactions I had with my first time ever at Outback Steak House. Ordering out at Outback Steak House was unacceptable and horrible experience. I first spoke to Sammy (Manager) on Sunday 2/16/25, at 2:19pm and 2:31pm, at the Wolf Road Albany NY location. I was reading right from the online menu. It says order for a family of four or family of six. I was asking Sammy (manager) what the price was, I was told it's only for 5 people. I said I am on your site and it says large is family of six. Sammy said no only for family of five. He said food for 5 people, that includes sirloin steak, with tax is $60.85. I said it won't serve 6 like the menu says, he said no,
It's good for only 5 people. I said, so feeding 5 people is 60.85 and he said yes. I said, can you have that ready for 3:30pm. He said yes. My family member and I got there at 3:35pm. A staff started to talk to me inside the store, when I went inside. She said, I am sorry the Manager Sammy told you the wrong thing and we put in a small, dinner for four people. I said, I am feeding six of my family members, and he said the large will feed 5 others. She said, he told you the wrong thing, and we tried to contact you back, we only put in enough dinner for four others, and said sorry. She said, the correct thing Sammy should have told you the large is for a family of six, and she tried to tell Sammy that and he just thinks he knows it all. She said, she had to put in two more orders to complete the dinner for six. I said okay, for same price the manager said, right? She said no,
for additional 30 something dollars. I said that is unacceptable. I said, why can't I talk to Sammy and why didn't he come to me first and apologize for his mistake. She said,
she doesn't know. She says, he stressed her out, because of him and sorry for what's happened. She said, she will rush the rest of the order and give us more mash potatoes. I said, I still feel frustrated and what's being done is unacceptable. Now Sammy was on the other side of the door, where I was stranding, and could not come to chat with me? Then another employee called the employee out, while she was trying to help us. She comes back in and said, Sammy is mad at her for finding his mistake. She was definitely stressed out. I then requested to speak to Sammy (manager). He comes out shakes my hand, then says how are you, smiling, I said, I am aggravated with my first time here and the experience, and the way this is being handled. He says yea, he was looking at another Menu and looked at wrong thing?? I said, well you should honor the price for me and this is not good management. He said, I know. I said, I paid 35 dollars extra, on top of my two gift cards I used. He said, I will put 30 back on your card. He asked, you have your receipt, I gave it to him, he said, you already paid. I said, yes you asked for the receipt. He said, he could not put the 30 dollars back on my card. He gave me a few 10 dollar gift cards. He was not sincerely apologizing at all for his mess up and just kept on failing me as a customer. I truly felt he was just trying to find a quick way to smooth it out and thought it was acceptable. The other staff that was helping us said, they are making us free dessert's. Well I have a family of 6, I am feeding and they came out with one small dessert! I felt that was a slap in a face. I ordered a family meal and I get one little dessert for one person, that's them saying sorry? I am very aggravated at this point. About time I left now it's 4:45pm. 45 minutes later I get the food. When I got home and put everything on the table, the sirloin steak was overcooked on top and all burnt. This definitely make me feel discouraged and disgusted with outback steak house, first time experience. I had to cut a good amount off all the steaks, and ate what I could. This was not enough to feed my family, because of the amount that was over cooked was trash. I cooked my family burgers instead. The potatoes and house salad was the only good thing in the order I got from outback steak house. This is beyond acceptable for any customer to receive such an experience. I don't think it was handle with satisfaction at all and is very poor management. This does not make me think to return to such a restaurant, with how this situation was handled and the poor experience that happened to me. This matter needs to be handled immediately and investigated. I request the CEO Mike Spanos to also see this and look at the horrible and uncalled experience with Sammy (Manager) and poor food that I got to taste from Outback Steak House, because they tried rushing a order. This is uncalled for ! I request Mike Spanos (CEO) to contact me back. I push it up ti his level because, this should of never happened to me in the way it did. You want me to return back as a customer to your restaurant? My family and I are disgusted with what we had to experience with Outback Steak House. read more