Outback (Lebanon, TN). I had (another and last) terrible experience at the Outback in Lebanon, TN. It has gotten worse lately, and I'm not going back. The greeting staff seemed confused and arguementive amongst themselves about seating to the point that the line to check in backed up. So, I asked if the bar was open seating, which it was. Mind you, the restaurant wasn't very busy, and there were only two other people seated at the bar (several open seats). The two of us sat at the bar and waited about 5 minutes while the male bartender was at the register and then talked to the manager (I later learn is "Ricky"). I went to the check-in hostess and got a menu so we could be ready to order when someone decided to acknowledge us. The female behind the bar didn't seem to be working, I assumed she was there to clean or take dishes/glasses. However, after sitting for a little after 10 minutes, four men sat at the 4 seats next to us, and the female promptly put 4 menus and napkins down, asking them what they wanted to drink. I then went back to the front hostess station and asked to see a manager, and one of them left to go get the manager. The others were STILL discussing it debating the seating for the waiting guest. A few minutes later, the thing girl pointed across the restaurant at a gut wearing a red shirt and said, "That's the manager," as if I was supposed to get up and chase him down. We got up and promptly left. The manager walked past us as we were about to go out the door, and I gave him a short peace of my mind. Others waiting at the front door started leaving, likely aggravated with the service (lack thereof). I've lived in Lebanon for about 10 years, and this location just keeps getting worse. I keep thinking it will be better next time, but it never is. I won't ever be returning. The restaurant wasn't even busy. read more

I was contacted from Mgmt from Outback and was told that something would be done to make this a better place to eat. The waitress needs a lot more training and I truly hope that this happens. I will be traveling back in this area next July and I will stop in for another meal. I sure hope that it is a lot better. read more

I have had several bad experiences with local restaurants in Lebanon Tennessee.. however today when I placed my pick up order with Jackson .. my faith was restored .. Jackson was polite, patient and respectful ... Our food was delicious , correct and fresh.. Jackson is awesome and we will definitely be returning to outback in Lebanon read more

I just happened to see all the bad reviews for this location. We live in Lebanon and this has been our goto place for ribs and steaks for years. We were there for the initial training and the food has always been excellent or they have made it right. The first thing I would ask is please let the management know if you have a bad experience. Don't just write a bad review with no communication to the location. They can't fix what they don't know about. I've had slow service there but I'm never in a hurry when I'm out eating so that doesn't bother me. I usually find a good server and ask for them (sorry, can't think right now of her name but I know her if I see her). Watch the servers while you wait or sit and see who's doing a good job and get her name. Anyway, I just wanted to post a good review and say that I've not had any major issues there and in the past year or more, things have been excellent. So give them another try. read more

A whopping $20 dollars for a horrible salmon to go order. They should be embarrassed having been in business for so long and to now be churning out such lame dishes. What an absolute lack of effort! Don't waste your hard earned money at Outback. You'll be mad, I promise. read more

Outback Steakhouse - This is what you get for $20 at a Blooming Outback! - Steakhouses Near Me - Lebanon, Tennessee

This restaurant just keeps getting worse. Served 2 burnt bloomin onions and have been here an hour and twenty minutes and still no entrees. Mgmt doesn't care and this will be our last time to an outback. read more

I can appreciate the fact that our country is struggling to come back from COVID-19, but this cannot continually be the excuse for poorly prepared food in restaurants and still paying a premium for it. To the credit of this Outback, the service was good and the restaurant seemed to be clean. I gave a good tip because the service was good, but will not be back to this Outback. read more

It's really hard to even get passed the fact that 70% of this restaurants signage is out. I thought it was a French restaurant... so embarrassing!! Service is below average but that's almost expected. Food continues to decline at Outback. Might as well be sizzler read more

I never thought I would give a chain restaurant a 5 star review. From the second we walked in we were greeted like family. Our server Bailey was the best ever. She was super attentive and despite it being rush time in the restaurant we never had to wait for anything. Our steaks were perfectly prepared, juicy and extremely tasty. It is worth the extra 10 minute drive for us to go to this Outback rather than the two we will pass to get to it. read more

The food and service was outstanding! We will definitely return. We love the blooming onion and tried the blooming shrimp. It was delicious!

I went here the other day with a friend and could not have been happier with the food or service. The staff was exceptional, held the door for me and were willing to help with any request I had. I came during lunch service, so don't be fooled by Google's hours saying they open at 4. Lunch hour was steady but not too busy where I had to wait on my food. I got my food hot and fresh and a blue moon to wash it down. All in all, would definitely recommend! I was told this location is under new management, so the reviews from before I would take with a grain of salt and just try it out for yourself. read more

"Not more than 45 minutes". Turned into an hour and 15 minute wait when I asked for the third time how much longer I was told probably about 5 minutes. After prodding I was told the table still wasn't clear, but that they thought it would clear soon. Just tell the truth, or at least don't lie. read more

This was the WORST restaurant experience I have ever had anywhere. We had to call the manager over 3 times and she still did nothing to help, and also seemed more interested in socializing with the staff. We waited while there was clearly 6 dirty tables while the staff sat by the server station talking, the host was the only helpful person he should get a raise. Out waitress never introduced herself, was slow, forgetful, seemed like we bothered her every time we asked for a refill on anything. She shouldn't be in the service industry. Corporate needs to come in and overhaul that entire place beginning with management. Never will I return again. It is convenient next to a hotel, where we stay, but go anywhere else it isn't worth the headache read more

Saw the horrible star rating and I know the chain has gone down a bit. Love Bonefish Grill but have been disappointed with them lately (bad sides, service etc). So two nights next door at the Hampton i ate there both nights at their Outback and happy to say it was good. One night had filet and next night salmon. Orders were exactly as ordered with special requests granted to perfection. Service was good not 5 star but good no complaints!! read more

Our waitress was bad. Took our drink and app order came back 10 min later with drinks and a cold loaf of bread. Never realized that the bread only taste edible when warm. A short time later she dropped off our appetizer and took off ....we had no silverware and no plates. Got silverwear 5 min later as the manager walked by.....still no plates.We sat there for at least 10 min after asking for more water at one point. My diner and my sons was good. My wife had a glazed salmon with bacon on it plate looked like it was thrown on, there was big peice of the fish that was burned and one of the strips of bacon was practically raw. I think as a chain we are done, certaily never going to this location again. read more

We went in to celebrate my daughters 19th birthday with a few Thunder from down unders. We went in and sat down and waited and waited and waited......we saw several staff cleaning off tables, hanging out and talking with each other. After a while of being ignored we got up and left. We went to Chili's and were seated and served immediately. Great service and great chocolate molten cakes! read more

One of the worst experiences I have ever had at any restaurant period. Took forever. Plates were not cleared for main course. Glasses rarely refilled. Filet came out and looked like a poorly cooked hamburger. I thought I was being pranked. Usually love Outback but this was atrocious. They brought another very average plate and only took 5$ off. Unreal... read more

Outback Steakhouse - This was my 26.50$ Filet... - Steakhouses Near Me - Lebanon, Tennessee

Got a to go order tonight. They completely forgot the bowl of soup and the chicken on the salad. Noticed the soup was missing so they put "it" in the bag. The soup they gave was only for a cup and not even half full. The soup was also ice cold. They also gave 2 side salads when paid for 3 full salads. The one full salad they did give was supposed to be a house salad but they gave a Cobb salad. No Cobb salad was even ordered. 2 house salads and 1 Caesar salad were ordered. Also ordered the shrimp appetizer which the shrimp weren't fully cooked. When you pay over $50 for a shrimp app, bowl of soup and salads.. this is very disappointing. read more

Foot beer, service and late lunch. Clean and friendly. Hit the spot. I hadn't been to an outback in forever and a minute so it was a nice change-up. read more

So I was quite surprised Saturday night. Went in to have dinner, sat at the bar and ordered the large filet mignon with vegetables and everything was absolutely perfect! I couldn't believe it. And the bartender was superb, outstanding service! Grilled asparagus was great, vegetables were excellent, and the filet mignon was cooked perfectly to a medium. read more

Thought it had got better. Looked at the wrong review site. Alice springs Chicken was too tough (chicken). Baked potato was old and skin was so tough it could not be cut. Bought 4 dinners (take out) and with tip was in excess of $90. And if it had been good food it would have been worth it. Next time if we feel we have to have Outback we will go to Hermitage location. Will NOT go back here to spend my hard earned money. Sorry. Only giving a "1" because that is the lowest it will go. Come on guys! We need a good restaurant in Lebanon. read more

Horrible. Ordered carry out and got back to the hotel with no silverware in a thunderstorm. Then ordered delivery an hour later when other family got back to the hotel and I even requested silverware be sent and she left and no silverware in the bag. I also called back as soon as I placed the order because they never asked what sauce for the chicken tenders and I waited on hold while it rang and rang and she showed up with the food while I was still in holdso now we are waiting for silverware and honey mustard while the food is getting cold. It's now been 20 minutes since I called back for silverware and she still hasn't brought the honey mustard or silverware. read more

Awful experience! I took my wife for our anniversary. Very slow service and 4 different people waited on us. Food was average at best. Dining area dirty. Bathroom nasty with paper towels everywhere in floor. Don't waste your time and money. Cannot believe Outback would allow this. I see there are many bad reviews. Benny from Lebanon read more

Wow!! Really didn't want to go here because I'm not a steak fan, but my buddies talked me into it. My pals and I all ordered appetizers and shared. They were all delicious. No complaints on any of them. I ordered the ribeye and was very surprised at how much I loved it. The seasonings were on point and the mashed potatoes were melt in your mouth good. If I lived in the area, I'd def be a regular. read more

What a nice surprise last night we had at the Lebanon Outback! After reading several bad reviews about the service there and other locations I felt I needed to give our server, Rachel, a shout out for the OUTSTANDING service she provided us, five adults and two little grandchildren. She was so pleasant with such a sweet personality, PATIENT and very EFFICIENT. Us being at a round table with two little kids, and two adults that having hearing impairments was not the perfect set up but we could not have a better evening from the service to the food. Rachel eagerly exchanged the drink of one of the little girls when she didn't think it tasted right and she kept our drink glasses refilled, and hot coffee refills always with a smile. She was prompt with all our requests from Splenda, refills, extra ice, extra napkins, etc. The steaks were cooked as we requested, as was the salmon, the salads were fresh and plentiful and the children's plates were plentiful and inviting. We left a happy family get-together showing our appreciation to the folks who were there to help at the loss of their dad/grandad/great grandad's home during the tornado. With the virus we were late showing our appreciation but it was a wonderful evening and we were glad the grandson suggested Outback Lebanon. I am sure we will be visiting them again. Also, the manager came by to make sure all was going well and he, too, was so nice and pleasant, with a nice big smile. Yes, we gave Rachel a generous tip as she certainly deserved it. We will make sure to ask for her on our next visit. If you had a bad experience I suggest you give them another try and ask for Rachel. s read more

In regards to the chain restaurant world, kudos to Outback for having a quality and reliable menu. I generally get the exact same thing every time I visit and it never fails my expectations. I know that sounds boring but that's how I typically feel about chains. I find the one or two gems on the menu and stick with it. I order the Victoria Filet, medium rare (still like a little mooing), broccoli, side of mushrooms and a Caesar salad (dressing on the side.) I seem to forget that there are no cucumbers on that salad but always request them leave them off anyway. I guess my memory is bad. This meal is awesome. This is what I would recommend to anyone going to any outback. Of course the blooming onion is awesome too. I never order it because I can't get the 15 mile run out of my head that will be required to burn that off. It is delicious and I will eat some of it if you twist my arm. Can't go wrong with the mayo sauce on the side either. This particular outback was very busy but the service was solid. I generally go to the outback on West End closer to town but order the same thing and it is always been a tasty treat! Pair it up with a glass of red wine at happy hour and you have a winner every time. read more

While a ribeye is supposed to have some marbelling and a little fat, this is ridiculous read more

Outback Steakhouse - 60 percent fat - Steakhouses Near Me - Lebanon, Tennessee

Absolutely terrible service. Several servers just standing around. I had to ask if a bar tender was working .... it took that long for 2 draft beers. Forgot half of our order. Do yourself a favor... go elsewhere. read more

Awful, awful, awful! The only thing that was good at Outback was the service. Steak was extremely under cooked and lacking flavor. Very generic salad and meal was just not worth the price. read more

The server was great tried to please in every way of service but I ordered a med rare steak the top was burnt a little pink inside but surely the cook noticed it but they sent it out anyway. The salad might had a teaspoon of honey mustard dressing on it. I've had not so good experience with this outback before but had hoped it had gotten better but apparently not. I've gone to other outbacks in the surrounding arenas and had a nice meal. read more

Stopped in with my husband and daughter before a hike, was pleasantly surprised. Our server was amazing and the food was perfect. The steaks were cooked to the exact temperature we requested. Rarely did we sit with an empty drink. Would come back again if I am ever in the area. read more

I wish I could say this is the only bad experience I've had from this location but it's the 3rd. My fault for going back but NEVER again. My entire order was wrong and burnt. Called the manager who said oh sorry we are short staffed. No offer to make better or refund just excuses. Plz stay away!!!! read more

The bartender server was very professional and I enjoyed my experience. On the other hand, the food was poor in speaking of quality and quality. Tattooed goons ran amok in the place and I don't understand why. Doesn't represent the brand I've known of for years. read more

We arrived at 2:00 pm for lunch on Saturday, February 27, 2021. We had to wait almost an hour to be seated while there were only 4 tables in the entire restaurant being utilized. Unacceptable! Sorry, you can't blame this on covid, this was poor management. We were getting ready to leave when they finally seated us. When our meals came, we were all served the incorrect dinners. Honestly, we will not be going back to this particular Outback. read more

I paid $30 for two lobster tails, that I've had shrimp bigger than that! I Did this whole order on Doordash, paid for Mac and cheese steakhouse bites, got regular Mac and cheese. I ordered the new blooming fried chicken sandwich and they just gave me chicken. Very unsatisfied and never been a fan of outback. After this I will go elsewhere I hope the outback in lebanon falls on its face. read more

Love this Outback and had Chelsea as a server and could not have asked for a more pleasant experience. Best server I have ever had at any restaurant. read more

After a long morning marching in the Veterans Day parade, my fiancé and I came to the Outback Steakhouse in Lebanon to celebrate our 6th anniversary. We appreciated the free Bloomin' Onion appetizer and non-alcoholic beverage for Veterans. I did get some sort of rootbeer/bourbon drink, which I didn't know had 100 proof liquor in it. The manager was extremely sweet to me and watered it down with more rootbeer. My fiancé and I split a medium rare ribeye steak. Though it was pricey and came out Medium, it still tasted fantastic. My fiancé said he hadn't had a steak that good in a long time. The manager is what impressed me the most. He was very invested in his customers and genuine. We didn't even have to ask for him at all. He stopped by just to check in on us. Made the visit very special. read more

Tried to place a Togo order and was hung up on three times by Autumn. Then when we were able to place our order our Aussie fries came with no cheese or bacon, they were plain. The medium steaks were well done. For a hundred dollars I expected more. I have been before with much better service. Not sure what was going on. read more

Love this place my husband and I have had no issues coming here the food is always great

Everything was impeccably clean, ingredients were fresh and people were kind. My food was solid. I understand chain food and these folks care and are executing well. read more