We used to frequent the Smithfield, NC Outback Steakhouse several years back and it was just OK. We hadn't tried it in a while so for Linda's birthday yesterday, I took her shopping and then dinner at Outback. What a pleasantly surprising change! It was a WOW! Every employee in the restaurant was friendly and engaging and our server, Serenity, was absolutely top shelf. All the chefs, AL, Dee, Jordan and Alexis B were all on their "A" game because our delicious food could not have been any better. The owner/partner Fred stopped by to say hello, which always a nice touch. He said he really concentrates on adding staff with the ability to do the job, but with personality. They're like the family you see in a "Mom N Pop" restaurant. We noticed they all pull together and help each other out, making the dining customer the priority. I love dining where food, comfort, and service all culminate into an over tge top experience, and that's what Linda and I got at Smithfield's Outback! read more

We have been coming here a long time and have quit due to management is not fixing issues , bathroom has been messed up up for years and not fixing it. Now sink inside mens bathroom is out of order. Ac not working now. Booth seating tears in upholstery never fixed. Will not ever eat here again unless remodel done. If no money is used to keep the resturant up and running what shortcuts are being taken with the food. Out of all the locations in the USA we have ate at this location is the worst ever. Switch to eat at clayton location. Franchise should step in on this location and check metrics , same standard as burger king it is terrible beware read more

The food was just OK nothing to brag about but the service was absolutely excellent. She was very warm and conversational. My salmon and broccoli had an OK temperature but the flavors were just not there for me. Presentation was well plated. My husband got the salad he was satisfied with it. read more

Outback Steakhouse - Steakhouses Near Me - Smithfield, North Carolina

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Smelled stale inside, waitress was polite but scattered and kept disappearing. My food was mediocre and mashed potatoes weee warm but not hot. But by the time we got the food it didn't seem work it to send them back. Overall disappointing and we will try the other steakhouse nearby next time. read more

First, the service was absolutely awful. We were sat immediately but it took almost 10 minutes to get someone to come over and greet us. She also just introduced herself and then went silent. Didn't ask what we would like to drink, if we wanted any appetizers, nothing. So I just started ordering. It took 15 minutes to get our drinks and they forgot one of them. When we reminded this person who brought our drinks over that we were missing the one, she left and took another five or so minutes. Mind you, we went in before the lunch rush. There were maybe six tables with customers at this time. Ordered two appetizers, still no bread at our table, husband orders a wedge salad as a side for his steak and that came out immediately but nothing else. Before the appetizers. Get the appetizers and the bloomin onion is completely obliterated. Just dark brown and burnt, we actually sent it back. Cheese fries were fine. I ordered the salmon and it was clearly old, VERY fishy. Mixed veggies were soggy and gross. The kids tenders were also dark and burnt. Our waitress was nowhere to be found the whole entire visit but when we sent the onion back she started paying far more attention, but by then we were done. Asked for the check and this person brings us some mobile electronic payment processing system and proceeds to hover over my husband while he entered his tip. We gave her a 15% tip. I did not choose the suggested tip amounts because I don't feel we got the service that warranted it. The manager at this restaurant clearly does not care. He walked up to our table with some of our food, did not greet us or say a single word. Placed our food in front of us and walked away. He just looks like he hates his job. There are stains all over the booths and it's just not clean. It looks like the shell of a restaurant that's ready to give up. I have such a hard time dropping $150 on lunch for my family only to have subpar food and terrible service. This is why chains are having a harder and harder time keeping butts in the chairs. I would much rather visit the local taco shop or burger joint but we chose Outback. Now we know why we don't go to Outback. Last time my money will be spent at this location and any others. I've already submitted my feedback on the website as well. read more

Outback Steakhouse - Burnt Bloomin' Onion - Steakhouses Near Me - Smithfield, North Carolina

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It's usually odd to start my review with a summary but I wanted to give my final impressions first so in case someone doesn't have the time to go through the whole review, I can give it early in the read. If they want more details and specifics, they can continue reading below. Summary: Buyers remorse will creep into you, after dining here. The wait for the food after your order is atrocious and the food price is not commensurate to the quality of the food you receive. Overall grade is D. Avoid this place at all costs. So here are the individual grades for their food: The salad - C+ The chicken wings - D The steak - C+ The lobster - B- I was so disappointed with my dining experience that I've promised myself to never come back again. Addendum: the dining area is dated, dark and slightly claustrophobic. A great way to kill your appetite. read more

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Food: I only had a side salad and side of cheese fries, but they were both delicious. Outback is the only place I will eat blue cheese anything. Their homemade blue cheese dressing is amazeballs. Taste and flavor: Tasted great as always Freshness of ingredients: pretty fresh, fries were a tiny bit crispier than I like, but we're all picky about our fries in different ways Portion sizes: honestly I didn't even eat half the cheesefries... For a side order, it was a lot of food Presentation: looked yummy to me! Menu variety: pretty good. Mostly steak but also salads, pasta, chicken, burgers, etc. Service: my server was fantastic. The table in front of mine were complaining about the dumbest crap and she held it together and remained polite the entire time (first complaint was that their were fingerprints on the outside of the glass, as if someone didn't put their hand on it to put it on the tray, and someone else to remove it from the tray and give to him, and then, HE picked it up and twirled it around, so he left fingerprints as well... I was just amazed she could hold it together with someone so rude) Attentiveness of staff: perfect for occasion Friendliness and courtesy: friendly enough but not too friendly to the point it gets annoying; wrote some sweet words on my to-go lemonade cup so courtesy is a definite Knowledge of the menu: I asked if I could get a half order or side order of cheese fries, since the appetizer was way too much food for just me and she said a side order was possible; which I did. Speed of service: perfect for the occasion Ambiance: like every other outback, but still cool to me Atmosphere and decor: also like most every other outback... But I like the stained wood everywhere Noise level: I went at an odd hour (230-3pm ish) so it was super quiet. I think there were 5 tables being utilized in the restaurant and only one was in front of me. The rest were spread out. Lighting: always a lil dim for me, but I loved it when I had them young eyes Price: actually, my whole meal (without tip) was only around $15 so for this occasion, it was GREAT! Value for money: also great - side salad, side cheese fries, and a lemonade $15ish Price point relative to quality: on this occasion?! Absolutely amazing. Normally, decent Other factors: I really wish America would chill with "the customer is always right" bc sometimes people need to be put in their place, but I do understand professionalism and benefit of the doubt, so I appreciate their ability to deal with home boy's complaints Cleanliness of the restaurant: sparkling Accessibility: wheel chair ramp (the kind that just goes up the side of the sidewalk, not a full 20 foot ramp or whatever) Location: near the outlets but not in the middle of them, so perfect to me! Special dietary options: honestly didn't check, I'll check next time. Like or question this so I'll remember to update it! read more

Outback Steakhouse - My to-go lemonade - Steakhouses Near Me - Smithfield, North Carolina

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We had a wonderful meal with family at this location. Our server Heavyn, was incredible. She was fast, attentive and very courteous. Thank you Heavyn for the wonderful service you provided, you made our night! read more

Meal and service were satisfactory. This however, is the dirtiest restaurant I have ever been in. The bathroom and the floor were disgusting!!! Not going back! read more

If you find yourself on 95 and need a delicious meal- take exit 95 and ask to sit in Jess's section! Great classic Outback classics with amazing service and all your favorites. The negative reviews don't reflect a new manager and the standard favorites you come here for. Cold drinks, friendly faces, nice atmosphere, and dependable,delicious food. You won't do better than the Outback at exit 95 off 95 - especially if you are lucky enough to have Jess as your server. No compliants. Just right. Plus a good value on wines. We stayed at a hotel nearby but this was the highlight of our trip. Don't believe the haters. read more

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Great service and food! Take out ready in 20 minutes. stdf very friendly and made sure we had everything we needed before leaving.

I came three ago and had the worst experience possible at the restaurant. Today was no difference. We waited for 1.5 hours for the food, the restaurant was freezing cold and once the food got there, it was cold as well. The waitress never came in that 1.5 hour wait and only asked if the food was good when we got it. Do not recommend. read more

Family loves this place for steaks. I enjoy their grilled salmon. This visit I tried the toowoomba salmon, and it was tasty! Sauce included shrimp. The rice pilaf, not my thing. Always taste like freezer burn or some off flavor at most restaurants using a premade mixture. Today was no different. Ugh. The steamed veggies were just ok. I opted for the upgrade of the blue cheese pecan salad as my side. Wish it wasn't premade, the lettuce gets soggy from the dressing, and then they bring you more dressing. Thick, gelatinous, balsamic looking stuff. Their new strawberry salad was a hit with my daughter. And the potato soup was thick, flavorful and hit the spot. read more

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Went there for a nice dinner date with my wife on Christmas Eve (as of 2024). We got there a little bit later due to the holiday season and there wasn't a lot of options. When we first walked in it was crowded, but the hostess welcomed us in. I knew there wasn't gonna be about a 15 minute wait but the timeframe was worth it. Once we were seated, "Serenity" welcomed us with opened arms and made us feel right at home. I could tell she was a little bit nervous and overwhelmed, but it didn't seem to bother her much. Her warm smile and friendly demeanor made us feel welcomed; and she was very patient with us when ordering and was thoughtful to check in on us every so often (and there was a lot of people inside). The cooks and chef did phenomenal as well, we ordered a filet mignon with fries, potatoes and sweet tea, with a side of lobster tail; as well as some prime rib for the wife, some water and sweet tea. If I could have, I'd have given everyone a tip, but Serenity was more than deserving of it. I would highly recommend her as our waitress and look forward to making more visits there soon. read more

I went to the Smithfield NC Outback for lunch today with a party of five. The service was absolutely horrible. We waited for about an hour for our food to come. When it did one of us found hair on their plate. The waitress took it back and while she was gone we saw hair in another plate. At this point we all lost our appetite. A manager came out and offered an excuse saying it looked like fuzzys from the towels they use to dry the plates with. Either way it shouldn't have been in the food. I asked them for a check for what we did eat which was a Blooming Onion, a coke, two ice teas and two waters. In the spirit of good customer service I expected them to comp it. But charge us they did. Additionally before leaving I used the men's room and it was dirty and absolutely disgusting. While I have dined at other Outbacks several times in the past, this location does not represent their brand and I would never dine here again. Update: so as suggested by Angelleca I sent a message to Outback steakhouse.com/contact. I did receive an email and voicemail from one of the store service managers wanting to make my experience right. I feel they had their opportunity while I was sitting there and failed. I don't plan on going back there so at this point there's not much they can offer me. This location is in a high traffic area at the outlets in NC right off 95 and will probably always do well. It's just a shame they represent the Outback brand so poorly to so many people. read more

Honestly ever since they changed ownership this entire restaurant has went down hill. I came to eat dinner with my parents, there was ketchup on the plate they gave us the bread on. it took our waitress almost 30 mins to come to our table -- she was busy I get it. Food came out cold and overcooked. My medium porterhouse came out extra extra well down. By the time we got our actual food we had been there 2.5 hrs and we just boxed it and asked for our check. Hopefully they do better in the future read more

The bar service is extremely slow. Food is 3 out of 5 The drinks get a - 5. literally a vodka on the rocks $12.00 maybe .75 ounces ( maybe) The bathroom is filthy dirty. This was my last time here. read more

I'm no meat expert but this is not a rare steak. It came out originally this color, I sent it back and not even 30 seconds later they sent out (what I think) was the same steak. Shame on them. $78 later and a lousy prime rib steak. Our server was good but when she brought out the second steak, she didn't ask if it was cooked correctly and neither did the manager, Justin. He avoided us after we asked for our steak to be cooked correctly. Probably won't be back. read more

Outback Steakhouse - Prime rib - Steakhouses Near Me - Smithfield, North Carolina

Little tired looking , convenient location off 95. Easy parking, and walkable from the Fairfield Inn. Pleasant Staff. Decent food. Ordered two drinks and shared an appetizer... reasonable and delicious. Will return read more

Outback Steakhouse - Classic Outback Decor - Steakhouses Near Me - Smithfield, North Carolina

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Food was great. Service is outstanding, The ambiance is alright. The Bloomin' onion is why I came here in the first place. I ordered the Chicken sandwich. It was small but did the job, I was satisfied. My partner ordered steak, shrimp and pasta, she almost ate the whole plate full of deliciousness. Thanks Outback for delivering an Aussie snack satisfaction! We are a happy camper! read more

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We were there last night a large party of 9. Our server, Serenity, was flawless. Very friendly and a sweet young woman. Her pleasant attitude added to our experience. The drinks and food were very good. Definitely will return. Awesome evening read more

Stopped in on June 7 2023 around 630 for supper. Had a short wait but were seated pretty quickly. Quick service to bring the bread and drinks. We had the Ahi tuna appetizer and it was very good. Sorry no pictures but trust me if you like Ahi tuna this one is pretty good. Both salads came right after the tuna and they were very good also. The entrees came after we had finished our salads and we agree the steaks were Cooke correctly and tasted great. My wife usually takes some steak sauce but this steak did not need any, ( she had the filet ) while I had the sirloin. No fun trying to watch the calories but something's are worth it. We had not been to an outback in a few years ( probably BC) after having some less than great experiences at the local one, but this worked out well for us and was even worth the drive to get there. I would recommend for the food and service. read more

Outback Steakhouse - House salad with blue cheese dressing - Steakhouses Near Me - Smithfield, North Carolina

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I dont understand all these negative reviews! I thought the food was great, service was wonderful, and our food came out quickly during a busy day. I would definitely come back again. read more

Outback Steakhouse - Steakhouses Near Me - Smithfield, North Carolina

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Service was slow. Our salads went to the wrong table. Our meal went to the wrong table and waitress said since it hit the table she had to refire. When she brought it back, my husband's medium rare was well done. I think they reheated the same steak and served. Our potatoes were mixed up. I felt my medium was a tad overdone as it was charred black, but they disagreed. They did comp my husband's meal but did not explain and we were not sure if he was getting a new steak or a comp. It was hot in the restaurant, service was slow and all involved were inept. We overheard three comps on surrounding tables. read more

Anyway, This food was terrible it was cold after I waited an hour extra, there was an eyelash in my chicken and they were rude about getting me something new. I would never go back. read more

Salad was wilted and I couldn't eat it. Asked to get the broccoli to replace the awful salad. Got my steak which was very good but no broccoli. Total disregard for customer satisfaction. Waitress had no clue. Terrible experience. They don't care. read more

I love this Outback location! Today is Fathers Day and I ordered carry out for myself and a coworker. They were very busy but still got my order in a timely manner, food was excellent (as always). read more

This was the absolute worst meal we ever had anywhere! The steak looks and tastes like it was made in a lab. Potatoes not done and cold. Will never visit another Outback again read more

We visited the Outback Steakhouse in Smithfield on Friday July 4th for a relaxing dinner.......we had great food and even better service. Evelyn (Eve) was top notch with her service. Friendly and fun attitude and took wonderful care of us during our visit. Thank you for a great experience. read more

In our travels from Naples, Fla and a cousin from Emerald Isles over a 100 miles away we decided to dine here. He drove up to have dinner with us. Our server was STEPHANIE R. She was great. Had a ball teasing her, laughing with her and she also was very personable, funny and always the professional. We took about an hour to order because it was a few years seeing each other...so our apologies Stephanie. But we couldn't move. We ordered eventually as you know and as always, OUTBACK entrees were great. We enjoyed it. So I'm leaving a picture of us here. Maybe on Google as well. But too difficult right now. Stephanie, all the best. Nice meeting you and laughing! Dave, Dottie and Bill... read more

This location is not a good representative of the Outback chain since this was our second try for this location. They struggled with help then and still many months later, no change. The wait was an hour+ with half the tables inside empty on arrival and departure. 3 booths Next to us stayed empty for over 50% of our dining time. Three of us ordered the Twins Reef Shrimp dinner and the scampi shrimp were very mushy. No texture at all and we all left them not eaten. 3 garden salads came with everything on them (why ask if we want anything not added if they come out with stuff you don't want anyway) 1 wedge salad (finally back) was horrible. Worst one ever/could not eat it due to being soggy. I took it as a side and they obviously made it earlier and just let it sit until the meal was ready. Our waitress did notice we were not eating some of the items but when everything is so behind and slow why wait for more food/reorder to come out. We are not complainers so just chalked it up to this location is bad. Coming inside that evening the vibe gave one of us doubts anyway. Maybe we should have gone with that opinion. The waitress was very pleasant but she was gone for long periods so we just took what they give us since someone else brings out your orders. This location needs a way overdue remodel and some help with staffing numbers. We heard lots of complaints that evening from others waiting or just leaving after their meal also. Unless we read improved reviews, we plan to not visit this location again. read more

I really wanted to give them more stars, but it's difficult to do. First, their app was not updated. We looked to see if there was a wait and the app consistently told us there was no wait. We put our name on the wait list for 6:30 pm and got there by 6:15. We were not seated until almost 7 pm. It took us about 15 minutes to order in part because we needed to decide what we wanted, but also because our waitress was overwhelmed. She actually sent another server over to get our order. It took at least a half hour, or more to get our food. People who were seated after us, and ordered after us, got their food before we did (same waitress). Needless to say, our food was barely warm by the time we got it. We didn't dare to send it back because we didn't know how long it would take to get more and it was close to 8 pm as it was. We will not be back. read more

I ordered the ribeye and it was too tough to eat. This is the second time I've had sub-par cut of meat at this particular restaurant.

it had good service and I kept wanting to eat even when I was full I would recommend and come again. And the food was perfect

The food was alright, but one at my party was unsatisfied entirely and sent it all back. Another was given a barely warm NY Strip and when they cooked it again it was still dark red in the center. They forgot a salad, two soups, and when we asked for our cheesecake flavors they messed up the count & the centers were still frozen. Our waitress was definitely given too many tables when our group was as large as it was (11) and frequently were other waitresses helping because she was given too much. At one point, I saw cooks delivering food & the GM went up to run the hostess stand. So whatever group they had tonight was either short & just not cohesive and suffering. I definitely think that corporate needs to do something because this was just an unfortunate experience. read more

Dined there with family on a Saturday evening so it was busy but nothing out of the ordinary for an Outback restaurant. Staff were friendly but while we were waiting for our table we noticed it taking more than 20 minutes for a table to be cleared and cleaned up after a family left. Our waiter was attentive enough but the kitchen was apparently very slow as it took us 2 1/2+ hours to get our food, eat and get out of there. It was very disappointing that none of our food was even close to being above average. I'm glad we were traveling and won't ever be back to eat at this particular Outback restaurant. read more

Food was good. Had a reservation set for Saturday at 7pm. They asked us to wait for a table that was still being used to set our party. That was fine, we had originally scheduled for 17 but had only 10 show up which was fine. When the other party left, it took them 20 minutes to clean the table, get it set up for us. So our party was squeezed in the tiny waiting area at the front (not to mention it was packed full on a Saturday). I get that everyone is busy and it was a busy night, but it shouldn't have taken that long since our reservation was at 7. The people at the table before us got up at 7:10, and it took them 20 minutes to clean the table and set it., so we didn't get sat until 7:30. read more

Two weeks ago, I came here. I waited to get in. Once I ordered. It took over an hour to get food. The manager said their online orders were being overloaded. I decided to give it another try. This time it took over an hour and a half to get the food once we ordered. The problem is online orders are getting priority and diners have to suffer. So I would not dine in to eat. You will have a long wait. read more

So very disappointing, from the service, to the food, to the price. Ridiculous. Now I remember why we quit going there. 2 1/2 stars out of 5 on yelp. I would give them less. I will not be back! read more

Went last night 12/06/2024 got there at 6 put name on list and got seated around 6:45. Ordered food and around 7:30 manager came by and asked if everything was alright, told him if we could get food would be better. At 8:00 pm still had not gotten our food and told them we would just pay for what we had, manager claimed it was coming up but waitress was really good and said it kept getting shuffled to back, not excuse that manager gave about grill. We left and ended up going to McDonalds to get something to eat. Worse experience I've ever had. read more