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    Outcast Customs

    5.0 (2 reviews)
    Open 7:00 am - 6:00 pm

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    California Trailers

    California Trailers

    (27 reviews)

    Natomas

    Bought a trailer in November, come February I when I'm unhooking the trailer from a long day of…read morework I notice that the trailer lights weren't working, went to check the wiring and one of the wires were ripped out, so I checked and it there was a split already on there, meaning it was bought like that and it had already been replaced. I hung up on them after 7 minutes of going back and fourth Called and I think some guy named Jeff answered told him what happened and he pretty much told me that the trailer is under warranty but since it's Friday they don't have time to fix a 5 minute fix that they already fixed prior on selling the trailer so after going back and fourth with him for about 7 minutes he told me I can't "dictate" on how they run their business. They sure promise a bunch of things when buying the trailer, in fact when I was there I was told if it was a quick fix I can bring it in but now things change. Jeff also advised since they only have 1 person has their mechanic it's hard for him to get to all the jobs which is understandable, but what am I suppose to do? Drive the trailer without working light and when I get pulled over tell the cops "I'm sorry the trailer is under warranty but since the dealership only has 1 mechanic I have to wait til next week to get it fixed". So now I have to fix it myself since I have jobs Friday-Sunday. I wouldn't buy from them again, if I can return the trailer and go elsewhere I would. Stay away!!!

    Great product with an outstanding and knowledgeable staff…read moreSeveral models to choice from along with follow up and services to tend to your needs

    On The Spot RV & Trailer Repair - The Rotted wood was replaced a new roof cover and caulking.

    On The Spot RV & Trailer Repair

    (54 reviews)

    Nothing "On The Spot" about them…read more I reached out to On The Spot RV on August 22 2024. I talked to Brooke and let her know Crossroads had given them as a referral since they are a service center that services "on the spot" and our brand new destination trailer (purchased around May 2024) is not fun to move. The first question I asked was can you come to my location. The answer was yes but with an estimated September 20th service date. I let them know it was "No problem, I just need it serviced before the first rain" as my issue is with a roof/ac unit that leaks onto my bed. I did have a few other minor fixes like decorative wood separation under bed/ kitchen cabinet/ bathroom door & detaching Septic handle. They started with all my trailer/warranty info and I waited on a text to let me know the exact day I would receive service. On the Spot RV requested the following photos and info in the following weeks stating they are uploading them to the crossroads portal for parts and approval: -August 22nd Request for photos of wood trim detaching Bedroom door wrap they planned to glue down -August 26th Request for photos of leaking roof/ ac unit Request for black tank valve "so they could order the right one" -September 4th I received a message " just want to let you know we have not forgot about you. Robert is still trying to figure out the schedule for you" -September 23 i sent a message "Circling back, its been weeks." I received no reply -September 25th Called and receptionist told me no update from Robert, she remembered i was the service call and said she was calling her boss and would call me right back. i never received a call back. -October 1st I sent a message "Any word back from your boss?" I received no reply -October 2nd Called receptionist and she said she was still trying to get a date figured out. I let her know that if it rains before I received service i would have a bed full of water. I had already waited the 30 days that they planned to get me on the books plus 10. Again, she was going to check with her boss on a date. Finally after 40 days of waiting for service I received a text " I just spoke to him and he said he doubts he can make it out there. I'm really sorry for the inconvenience. WOW! I'm seriously floored. With the first rain right around the corner I did not expect to be scrambling on something set in motion in August....

    I highly recommend this business. My overall experience was fantastic. Robert was very thorough and…read moreprofessional did a great job for me. My air vents, sunroof, and other fixtures were included in my roof repair. The estimate I was given actually came $300 under the negotiated price. I found Robert to be very honest and fair. You'll have to make an appointment he gets a lot of business.

    Outcast Customs - truckrepair - Updated June 2026

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